Latest / Dealer Talk With Jen Suzuki
The First 5 Minutes That Control Your Customers Entire Service Visit
The first five minutes of a service visit can make or break everything that follows.
In this episode of Dealer Talk with Jen Suzuki, Jen dives into one of the most overlooked yet powerful moments in fixed ops: the service check-in. This isn't about speed. It's not about numbers. It's not even about selling. It's about trust.
Jen calls the check-in one of the two sacred moments in every service visit and if you miss it, nothing else matters. From reviving the dying walkaround to turning rushed transactions into relationship opportunities, she shares real-world principles advisors and managers…
The skinny
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