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Which Came First - The Chicken Or The Egg: Client Edition
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What if the secret to your salon's success isn't more clients, but a better process? This episode explores the critical question of whether it's the clients or the service process that should come first. We start by unpacking the common misconception that more clients are the ultimate solution for salon growth. Instead, we highlight how improving client retention and enhancing the guest experience can dramatically boost your business. With only 25% of new guests typically sticking around, refining your approach to keep them coming back can transform your performance.
Next, we…
The skinny
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