Latest / Intentional Success with Tom Stimson
Monday Morning Drive: Too Much Process Undermines Accountability. Do This Instead.
I once worked with an owner that put signs in the restroom explaining "proper" bathroom etiquette. Um, it did not go as he intended.
Another shop had a rule that Bob always double-checked the order before it went on the truck. So, no one checked their own work, and Bob could not take a day off.
https://www.trstimson.com/process-undermines-accountability/
The skinny
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