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The Listening Triangle: Core Mediation Skills for Conflict Resolution
In this episode, we break down the essential dispute resolution skills every mediator and negotiator needs to master, starting with one of the most powerful tools in conflict resolution: listening.
You’ll be introduced to The Listening Triangle, a simple but transformative three-step model—ask, listen, reflect—that helps shift conversations away from past conflicts and toward present interests and future solutions. We explore how the right questions, asked at the right time, can open dialogue, surface underlying needs, and move negotiations forward.
The episode also dives into the strategic…
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