Latest / Omni Talk Retail / 📦 How SpartanNash is Digitizing Grocery Merchandising with AI & Robotics | FMI 2025

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📦 How SpartanNash is Digitizing Grocery Merchandising with AI & Robotics | FMI 2025 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:00
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:01
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Anne
• 0:02
  Mazinga.
• 0:03
  And
• 0:03
  we
• 0:03
  are
• 0:03
  coming
• 0:03
  to
• 0:04
  you
• 0:04
  live
• 0:04
  once
• 0:04
  again
• 0:05
  from
• 0:05
  FMI
• 0:06
  in
• 0:06
  sunny
• 0:07
  Marco
• 0:08
  island
• 0:08
  at
• 0:09
  the
• 0:09
  Simbi
• 0:09
  Booth,
• 0:10
  booth
• 0:10
  number
• 0:10
  108.
• 0:10
  We're
• 0:11
  going
• 0:11
  to
• 0:11
  be
• 0:11
  here
• 0:11
  all
• 0:11
  day
• 0:11
  today,
• 0:12
  all
• 0:12
  day
• 0:12
  tomorrow.
• 0:13
  And
• 0:13
  now
• 0:13
  I'm
• 0:13
  going
• 0:14
  to
• 0:14
  introduce
• 0:14
  to
• 0:14
  you
• 0:15
  Bennett
• 0:15
  Morgan,
• 0:15
  the
• 0:16
  EVP
• 0:16
  and
• 0:16
  chief
• 0:17
  merchandising
• 0:17
  officer
• 0:18
  at
• 0:18
  Spartan
• 0:19
  Nash.
• 0:19
  Bennett,
• 0:20
  welcome
• 0:20
  to
• 0:20
  omnitalk,
• 0:21
  and
• 0:21
  thanks
• 0:21
  for
• 0:21
  joining
• 0:21
  us
• 0:21
  here
• 0:22
  at
• 0:22
  fmi.
• 0:23
  Thanks,
• 0:23
  Chris.
• 0:23
  Glad
• 0:23
  to
• 0:24
  be
• 0:24
  here.
• 0:24
  Super
• 0:24
  awesome.
• 0:26
  Bennett,
• 0:26
  tell
• 0:26
  us
• 0:26
  a
• 0:27
  little
• 0:27
  bit
• 0:27
  about
• 0:27
  your
• 0:27
  role
• 0:27
  and
• 0:28
  what
• 0:28
  exactly
• 0:28
  you
• 0:28
  do
• 0:29
  at
• 0:29
  Spartan
• 0:29
  Nash.
• 0:29
  Sure.
• 0:30
  So
• 0:30
  merchandising
• 0:31
  is
• 0:32
  what
• 0:32
  we
• 0:32
  call
• 0:32
  it,
• 0:32
  which
• 0:33
  means
• 0:33
  I
• 0:33
  buy
• 0:33
  stuff
• 0:34
  and
• 0:34
  I
• 0:34
  sell
• 0:34
  it
• 0:35
  and
• 0:35
  I
• 0:35
  do
• 0:36
  a
• 0:36
  good
• 0:36
  job.
• 0:36
  Imports
• 0:36
  and
• 0:36
  exports
• 0:37
  kind
• 0:37
  of
• 0:37
  guy.
• 0:37
  Is
• 0:37
  that
• 0:37
  what
• 0:38
  you're
• 0:38
  telling
• 0:38
  me?
• 0:38
  Well,
• 0:38
  if
• 0:39
  I.
• 0:39
  If
• 0:39
  I
• 0:39
  sell
• 0:39
  it
• 0:39
  for
• 0:40
  more
• 0:40
  than
• 0:40
  I
• 0:40
  buy
• 0:40
  it
• 0:40
  for,
• 0:41
  then
• 0:41
  I'm
• 0:41
  doing
• 0:41
  well.
• 0:41
  He's
• 0:42
  the
• 0:42
  Art
• 0:42
  Vandelay
• 0:42
  of
• 0:42
  Michigan.
• 0:43
  And
• 0:43
  if
• 0:44
  I
• 0:44
  don't,
• 0:45
  well,
• 0:45
  I'm
• 0:46
  not
• 0:46
  doing
• 0:46
  it.
• 0:47
  Simple
• 0:47
  enough,
• 0:48
  simple
• 0:48
  enough,
• 0:48
  simple
• 0:48
  enough.
• 0:49
  And
• 0:49
  what's
• 0:50
  your
• 0:50
  background?
• 0:50
  What
• 0:50
  were
• 0:50
  you
• 0:51
  doing
• 0:51
  before
• 0:51
  Spartan
• 0:52
  Ash,
• 0:52
  Tell
• 0:52
  us
• 0:53
  a
• 0:53
  little
• 0:53
  bit
• 0:53
  about
• 0:53
  your
• 0:53
  career.
• 0:54
  So
• 0:54
  I
• 0:54
  got
• 0:54
  into
• 0:55
  retail
• 0:55
  as
• 0:56
  a
• 0:56
  lowly
• 0:56
  consultant
• 0:57
  transformation
• 0:58
  down
• 0:58
  in
• 0:59
  Australia.
• 0:59
  That
• 0:59
  was
• 0:59
  super
• 1:00
  fun.
• 1:00
  Wow.
• 1:01
  And
• 1:01
  I
• 1:01
  decided
• 1:02
  I
• 1:02
  don't
• 1:02
  really
• 1:02
  want
• 1:02
  to
• 1:02
  be
• 1:03
  a
• 1:03
  consultant
• 1:03
  anymore.
• 1:04
  I
• 1:04
  just
• 1:04
  want
• 1:04
  to
• 1:04
  work
• 1:04
  in
• 1:04
  the
• 1:04
  retail
• 1:05
  business.
• 1:05
  So
• 1:05
  I
• 1:05
  worked
• 1:05
  for
• 1:05
  HEB
• 1:06
  for
• 1:06
  a
• 1:06
  number
• 1:06
  of
• 1:06
  years,
• 1:07
  then
• 1:08
  Walmart
• 1:08
  in
• 1:08
  China
• 1:09
  with
• 1:09
  their
• 1:10
  Asian
• 1:10
  business,
• 1:10
  and
• 1:10
  then
• 1:11
  I
• 1:11
  worked
• 1:11
  with
• 1:11
  Amazon
• 1:12
  on
• 1:12
  their
• 1:12
  grocery
• 1:13
  store
• 1:13
  business
• 1:14
  in
• 1:14
  Seattle
• 1:14
  for
• 1:14
  a
• 1:14
  couple
• 1:15
  years.
• 1:15
  And
• 1:15
  three
• 1:15
  years
• 1:15
  of
• 1:16
  Smart
• 1:16
  Nash.
• 1:16
  Wow.
• 1:17
  That's.
• 1:17
  You've
• 1:18
  been
• 1:18
  in
• 1:18
  every
• 1:19
  facet
• 1:19
  of
• 1:20
  retail
• 1:20
  possible,
• 1:21
  in
• 1:21
  every
• 1:21
  place
• 1:21
  possible.
• 1:22
  It
• 1:22
  seems
• 1:22
  like
• 1:23
  hopefully
• 1:23
  I
• 1:23
  learned
• 1:24
  some
• 1:24
  things.
• 1:24
  That's
• 1:25
  quite
• 1:25
  the
• 1:25
  pedigree.
• 1:25
  Quite
• 1:25
  the
• 1:26
  pedigree.
• 1:26
  All
• 1:26
  right,
• 1:26
  so
• 1:26
  since
• 1:27
  you're
• 1:27
  a
• 1:27
  merchandise
• 1:28
  merchant,
• 1:28
  you're
• 1:28
  in
• 1:29
  merchandising
• 1:29
  and
• 1:30
  my
• 1:30
  background,
• 1:30
  particularly
• 1:31
  in
• 1:31
  merchandising,
• 1:31
  too.
• 1:32
  I'm
• 1:32
  curious,
• 1:32
  what
• 1:33
  trends
• 1:33
  are
• 1:33
  you
• 1:33
  watching
• 1:34
  right
• 1:34
  now
• 1:34
  from
• 1:35
  a
• 1:35
  merchant
• 1:35
  perspective
• 1:36
  in
• 1:36
  the
• 1:36
  grocery
• 1:36
  industry?
• 1:37
  Yeah.
• 1:37
  So
• 1:37
  I
• 1:38
  think
• 1:38
  for
• 1:38
  us,
• 1:38
  and
• 1:39
  we
• 1:39
  are
• 1:39
  a
• 1:39
  neighborhood
• 1:40
  grocery
• 1:40
  store,
• 1:40
  so
• 1:41
  maybe
• 1:41
  if
• 1:41
  we
• 1:41
  take
• 1:41
  a
• 1:41
  step
• 1:42
  back
• 1:42
  for
• 1:42
  a
• 1:42
  second,
• 1:42
  a
• 1:42
  lot
• 1:42
  of
• 1:43
  folks
• 1:43
  may
• 1:43
  not
• 1:43
  know
• 1:44
  who
• 1:44
  Smart
• 1:44
  Nash
• 1:45
  is.
• 1:45
  Great.
• 1:45
  Smart
• 1:45
  Nash
• 1:46
  is
• 1:46
  70%
• 1:47
  wholesale,
• 1:48
  30%
• 1:48
  retail.
• 1:49
  It's
• 1:49
  got
• 1:49
  a
• 1:49
  number
• 1:49
  of
• 1:50
  different
• 1:50
  components.
• 1:50
  $10
• 1:51
  billion
• 1:51
  in
• 1:52
  total
• 1:52
  revenue,
• 1:51
  20,000
• 1:53
  associates.
• 1:54
  And
• 1:54
  within
• 1:54
  that
• 1:55
  business,
• 1:55
  in
• 1:55
  the
• 1:55
  wholesale
• 1:56
  business,
• 1:56
  you've
• 1:56
  got
• 1:56
  three
• 1:57
  components.
• 1:57
  You've
• 1:58
  got
• 1:58
  the
• 1:58
  military
• 1:58
  business.
• 1:59
  Very
• 1:59
  proud
• 1:59
  to
• 1:59
  serve
• 2:00
  our
• 2:00
  service
• 2:00
  women
• 2:01
  and
• 2:01
  servicemen
• 2:01
  across
• 2:02
  the.
• 2:02
  Across
• 2:02
  the
• 2:02
  world
• 2:03
  also
• 2:03
  service
• 2:04
  what
• 2:04
  we
• 2:04
  call
• 2:04
  national
• 2:05
  accounts,
• 2:05
  which
• 2:05
  we
• 2:06
  Amazon,
• 2:06
  Dollar
• 2:06
  General,
• 2:07
  Dollar
• 2:07
  Tree,
• 2:07
  these
• 2:08
  are
• 2:08
  folks
• 2:08
  that
• 2:08
  we
• 2:08
  help
• 2:08
  provide
• 2:09
  distribution
• 2:09
  for.
• 2:10
  And
• 2:10
  then
• 2:10
  there's
• 2:10
  the
• 2:10
  neighborhood
• 2:11
  grocery
• 2:11
  store,
• 2:12
  which
• 2:12
  is
• 2:13
  independent
• 2:13
  grocers,
• 2:14
  which
• 2:14
  I
• 2:15
  presume
• 2:15
  you're
• 2:16
  very
• 2:16
  familiar
• 2:16
  with.
• 2:16
  And
• 2:16
  then
• 2:17
  we
• 2:17
  have
• 2:17
  200
• 2:17
  of
• 2:18
  our
• 2:18
  own
• 2:18
  retail
• 2:18
  stores.
• 2:19
  That's
• 2:20
  a
• 2:20
  recent
• 2:21
  jump
• 2:21
  from
• 2:21
  about
• 2:22
  150
• 2:23
  that
• 2:23
  we
• 2:23
  had.
• 2:23
  So,
• 2:24
  interestingly,
• 2:25
  in
• 2:25
  our
• 2:25
  business,
• 2:25
  we
• 2:25
  have
• 2:25
  to
• 2:26
  be
• 2:26
  good
• 2:26
  at
• 2:26
  both
• 2:26
  retail
• 2:27
  and
• 2:28
  we
• 2:28
  have
• 2:28
  to
• 2:28
  be
• 2:28
  good
• 2:28
  at
• 2:29
  wholesale,
• 2:29
  which
• 2:29
  makes
• 2:30
  Spartan
• 2:30
  National
• 2:31
  a
• 2:31
  little
• 2:31
  bit
• 2:31
  unique.
• 2:31
  And
• 2:32
  does
• 2:32
  your
• 2:32
  job
• 2:32
  cover
• 2:32
  all
• 2:32
  of
• 2:33
  that?
• 2:34
  Where
• 2:34
  does
• 2:34
  it
• 2:34
  begin
• 2:34
  and
• 2:34
  end?
• 2:35
  Well,
• 2:36
  most
• 2:36
  of
• 2:36
  my
• 2:37
  business
• 2:37
  is
• 2:37
  focused
• 2:37
  on
• 2:38
  the
• 2:38
  independents
• 2:38
  and
• 2:39
  the
• 2:39
  retail
• 2:39
  business.
• 2:39
  Okay.
• 2:40
  I
• 2:40
  feel.
• 2:40
  And
• 2:40
  the
• 2:40
  reason
• 2:41
  is
• 2:41
  national
• 2:41
  accounts.
• 2:42
  Amazon,
• 2:42
  they
• 2:42
  don't
• 2:42
  need
• 2:43
  me
• 2:43
  to
• 2:43
  help
• 2:43
  them
• 2:43
  with
• 2:43
  merchandising.
• 2:45
  And
• 2:45
  the
• 2:45
  military
• 2:46
  also
• 2:46
  makes
• 2:46
  their
• 2:46
  own
• 2:46
  merchandise.
• 2:47
  So
• 2:48
  I
• 2:48
  focus
• 2:48
  mostly
• 2:48
  on
• 2:48
  neighborhood
• 2:49
  grocery
• 2:49
  stores.
• 2:50
  And
• 2:51
  what
• 2:51
  do
• 2:51
  you
• 2:51
  think
• 2:51
  of,
• 2:52
  like,
• 2:52
  what
• 2:52
  are
• 2:52
  your
• 2:52
  values
• 2:53
  or
• 2:53
  your
• 2:53
  goals
• 2:54
  as
• 2:54
  you're
• 2:54
  thinking
• 2:55
  about
• 2:55
  kind
• 2:56
  of
• 2:56
  merchandising
• 2:57
  for
• 2:57
  across
• 2:57
  all
• 2:58
  of
• 2:58
  those
• 2:58
  categories
• 2:59
  at
• 2:59
  Spartan
• 3:00
  Ash?
• 3:00
  Yeah,
• 3:00
  I
• 3:00
  think
• 3:00
  for
• 3:01
  us,
• 3:01
  if
• 3:01
  you
• 3:01
  think
• 3:01
  about
• 3:01
  the
• 3:01
  neighborhood
• 3:02
  grocery
• 3:02
  store,
• 3:02
  it
• 3:03
  kind
• 3:03
  of
• 3:03
  ties
• 3:03
  back
• 3:03
  to
• 3:03
  some
• 3:04
  of
• 3:04
  the
• 3:04
  trends
• 3:04
  that
• 3:04
  you
• 3:04
  were
• 3:05
  talking
• 3:05
  about.
• 3:06
  We
• 3:06
  think
• 3:06
  a
• 3:06
  lot
• 3:06
  about
• 3:07
  sort
• 3:07
  of
• 3:07
  freshness
• 3:08
  and
• 3:08
  health.
• 3:09
  Okay.
• 3:09
  Those
• 3:10
  are
• 3:10
  things
• 3:10
  that
• 3:10
  are
• 3:10
  big
• 3:10
  trends
• 3:11
  for
• 3:11
  us,
• 3:11
  important
• 3:12
  for
• 3:12
  the
• 3:12
  folks
• 3:13
  that
• 3:13
  we
• 3:13
  service.
• 3:14
  And
• 3:14
  a
• 3:14
  lot
• 3:14
  of
• 3:14
  the
• 3:15
  places
• 3:15
  that
• 3:15
  we're
• 3:15
  in,
• 3:16
  they're
• 3:16
  smaller
• 3:16
  towns.
• 3:17
  And
• 3:17
  if
• 3:18
  you
• 3:18
  are
• 3:18
  going
• 3:18
  to
• 3:18
  go
• 3:18
  shop
• 3:19
  somewhere
• 3:19
  else,
• 3:19
  you
• 3:19
  usually
• 3:20
  have
• 3:20
  to
• 3:20
  drive
• 3:20
  a
• 3:20
  while.
• 3:21
  So
• 3:21
  you
• 3:22
  think
• 3:22
  a
• 3:22
  lot
• 3:22
  about
• 3:22
  what
• 3:23
  is
• 3:23
  the
• 3:23
  community
• 3:23
  connection
• 3:24
  that
• 3:24
  you
• 3:24
  get
• 3:24
  in
• 3:24
  that
• 3:25
  grocery
• 3:25
  store
• 3:25
  and
• 3:26
  what
• 3:26
  is
• 3:26
  the
• 3:26
  convenience
• 3:27
  offering
• 3:27
  that
• 3:27
  I
• 3:27
  have.
• 3:28
  And
• 3:28
  then
• 3:28
  of
• 3:28
  course,
• 3:29
  there's
• 3:29
  also
• 3:30
  technology.
• 3:30
  So
• 3:31
  even
• 3:31
  though
• 3:32
  we
• 3:32
  support
• 3:32
  a
• 3:32
  lot
• 3:32
  of
• 3:33
  smaller
• 3:33
  grocery
• 3:34
  stores,
• 3:35
  their
• 3:35
  ability
• 3:36
  to
• 3:36
  leverage
• 3:36
  technology
• 3:37
  shouldn't
• 3:37
  be
• 3:37
  worse
• 3:37
  than
• 3:38
  what
• 3:38
  you're
• 3:38
  able
• 3:38
  to
• 3:38
  get
• 3:38
  in
• 3:39
  some
• 3:39
  of
• 3:39
  the
• 3:39
  bigger
• 3:39
  players.
• 3:40
  Right.
• 3:40
  And
• 3:40
  we
• 3:40
  try
• 3:40
  to
• 3:40
  bring
• 3:41
  that
• 3:41
  both
• 3:41
  in
• 3:41
  our
• 3:41
  own
• 3:41
  retail
• 3:42
  stores
• 3:42
  and
• 3:43
  for
• 3:43
  independent
• 3:44
  customers.
• 3:44
  So
• 3:44
  how
• 3:45
  are
• 3:45
  you
• 3:45
  trying
• 3:45
  to
• 3:45
  do
• 3:45
  that?
• 3:46
  Cause
• 3:46
  that
• 3:46
  was
• 3:46
  always
• 3:46
  a
• 3:46
  tough
• 3:46
  battle
• 3:47
  too.
• 3:47
  Like
• 3:47
  you
• 3:47
  want
• 3:48
  to
• 3:48
  make
• 3:48
  the
• 3:48
  assortment
• 3:48
  more
• 3:49
  healthy,
• 3:49
  more
• 3:49
  nutritious.
• 3:50
  What
• 3:50
  have
• 3:51
  you
• 3:51
  found
• 3:51
  that
• 3:51
  works
• 3:51
  in
• 3:51
  that
• 3:52
  regard?
• 3:52
  Yeah,
• 3:52
  I
• 3:53
  think
• 3:53
  partnering
• 3:53
  with
• 3:53
  the
• 3:54
  vendor
• 3:54
  community
• 3:54
  is
• 3:55
  really
• 3:55
  important
• 3:55
  because
• 3:56
  what
• 3:56
  we
• 3:56
  find
• 3:57
  is
• 3:57
  they're
• 3:57
  pretty
• 3:57
  passionate
• 3:58
  about
• 3:58
  it.
• 3:58
  And
• 3:59
  a
• 3:59
  lot
• 3:59
  of
• 3:59
  ways
• 4:00
  they
• 4:00
  are
• 4:00
  able
• 4:00
  to
• 4:01
  hit
• 4:01
  some
• 4:01
  of
• 4:01
  these
• 4:01
  bigger
• 4:02
  channels,
• 4:02
  bigger
• 4:02
  players
• 4:03
  that
• 4:03
  are
• 4:03
  in
• 4:03
  the
• 4:03
  market.
• 4:04
  They
• 4:04
  struggle
• 4:04
  to
• 4:04
  get
• 4:05
  into
• 4:05
  some
• 4:05
  of
• 4:05
  these
• 4:05
  communities
• 4:06
  that
• 4:06
  we
• 4:06
  serve.
• 4:07
  And
• 4:07
  so
• 4:07
  a
• 4:07
  lot
• 4:07
  of
• 4:07
  it
• 4:08
  is
• 4:08
  connecting
• 4:08
  what
• 4:08
  we're
• 4:09
  trying
• 4:09
  to
• 4:09
  do
• 4:09
  for
• 4:09
  our
• 4:10
  customers
• 4:10
  with
• 4:11
  the
• 4:11
  capabilities
• 4:11
  they
• 4:12
  have
• 4:12
  and
• 4:12
  bringing
• 4:12
  the
• 4:12
  two
• 4:13
  together.
• 4:13
  So
• 4:14
  we
• 4:14
  met
• 4:14
  with
• 4:14
  Chobani
• 4:15
  today.
• 4:15
  As
• 4:15
  an
• 4:15
  example,
• 4:16
  something
• 4:16
  they're
• 4:16
  very
• 4:17
  passionate
• 4:17
  about.
• 4:17
  And
• 4:18
  we
• 4:18
  were
• 4:18
  talking
• 4:18
  about
• 4:18
  how
• 4:18
  do
• 4:19
  we
• 4:19
  activate
• 4:19
  some
• 4:19
  of
• 4:19
  the
• 4:20
  programs
• 4:20
  that
• 4:20
  they're
• 4:20
  bringing,
• 4:21
  bring
• 4:21
  them
• 4:21
  to
• 4:21
  market
• 4:22
  quickly,
• 4:22
  and
• 4:23
  help
• 4:23
  service
• 4:24
  folks
• 4:24
  in
• 4:24
  those
• 4:24
  communities.
• 4:25
  To
• 4:25
  get
• 4:25
  in
• 4:25
  lockstep
• 4:25
  with
• 4:26
  the
• 4:26
  vendor
• 4:26
  community
• 4:26
  to
• 4:26
  make
• 4:27
  it
• 4:27
  happen.
• 4:27
  Right.
• 4:28
  All
• 4:28
  right.
• 4:28
  I'm
• 4:28
  curious,
• 4:28
  too.
• 4:28
  What
• 4:29
  kind
• 4:29
  of
• 4:29
  technologies
• 4:29
  are
• 4:29
  you
• 4:30
  using
• 4:30
  in
• 4:30
  your
• 4:30
  job,
• 4:31
  particularly?
• 4:31
  I
• 4:31
  know
• 4:31
  you
• 4:31
  guys
• 4:31
  have
• 4:32
  invested
• 4:32
  in
• 4:32
  robotics.
• 4:33
  Tell
• 4:33
  us
• 4:33
  about
• 4:33
  that
• 4:33
  and
• 4:34
  how
• 4:34
  it's
• 4:34
  working
• 4:34
  and
• 4:34
  what
• 4:35
  benefits
• 4:35
  you're
• 4:35
  seeing
• 4:35
  from
• 4:35
  it.
• 4:36
  Yeah.
• 4:36
  So
• 4:36
  it
• 4:36
  probably
• 4:37
  wouldn't
• 4:37
  surprise
• 4:37
  you,
• 4:37
  given
• 4:38
  my
• 4:38
  background,
• 4:38
  that
• 4:38
  we're
• 4:39
  doing
• 4:39
  a
• 4:39
  lot
• 4:39
  of
• 4:39
  things
• 4:39
  to
• 4:40
  leverage
• 4:40
  technology
• 4:41
  in
• 4:41
  how
• 4:41
  we
• 4:41
  make
• 4:42
  what
• 4:42
  you
• 4:42
  would
• 4:43
  call
• 4:43
  merchandising.
• 4:43
  Oh,
• 4:44
  interesting.
• 4:44
  Okay.
• 4:44
  Yeah.
• 4:45
  So
• 4:45
  if
• 4:45
  you
• 4:45
  think
• 4:45
  about
• 4:46
  things
• 4:46
  like
• 4:46
  pricing
• 4:46
  and
• 4:47
  promotions,
• 4:47
  how
• 4:47
  do
• 4:47
  I
• 4:47
  leverage
• 4:48
  technology
• 4:48
  to
• 4:48
  do
• 4:48
  that?
• 4:49
  You
• 4:49
  think
• 4:49
  about
• 4:49
  assortment.
• 4:50
  How
• 4:50
  do
• 4:50
  I
• 4:50
  leverage
• 4:50
  technology
• 4:51
  to
• 4:51
  do
• 4:51
  that?
• 4:51
  And
• 4:52
  we
• 4:52
  service
• 4:52
  a
• 4:52
  lot
• 4:53
  of
• 4:53
  different
• 4:53
  communities,
• 4:54
  so
• 4:54
  you
• 4:54
  need
• 4:54
  to
• 4:54
  understand
• 4:54
  what
• 4:55
  the
• 4:55
  differences
• 4:55
  in
• 4:55
  those
• 4:56
  communities
• 4:56
  are.
• 4:56
  And
• 4:56
  so
• 4:57
  we
• 4:57
  leverage
• 4:57
  technology
• 4:57
  to
• 4:58
  do
• 4:58
  that.
• 4:58
  Those
• 4:59
  are
• 4:59
  all
• 4:59
  things
• 4:59
  that
• 4:59
  the
• 5:00
  big
• 5:00
  players
• 5:00
  have
• 5:00
  figured
• 5:01
  out
• 5:01
  how
• 5:01
  to
• 5:01
  do.
• 5:01
  And
• 5:01
  we
• 5:02
  brought
• 5:02
  a
• 5:02
  lot
• 5:02
  of
• 5:02
  that
• 5:02
  to
• 5:03
  Spartan
• 5:03
  Ash.
• 5:04
  We
• 5:04
  also
• 5:05
  recently
• 5:06
  have
• 5:06
  expanded
• 5:06
  our
• 5:06
  partnership
• 5:07
  with
• 5:07
  Simbi,
• 5:08
  and
• 5:09
  they
• 5:09
  have
• 5:09
  the
• 5:09
  tally
• 5:10
  robots.
• 5:11
  We've
• 5:11
  now
• 5:11
  expanded
• 5:12
  to
• 5:12
  100
• 5:13
  of
• 5:13
  our
• 5:13
  retail
• 5:14
  stores,
• 5:15
  and
• 5:15
  we
• 5:16
  have
• 5:16
  importantly,
• 5:16
  concentration
• 5:17
  in
• 5:17
  our
• 5:17
  Michigan
• 5:18
  and
• 5:18
  Indiana
• 5:18
  markets,
• 5:19
  which
• 5:19
  is
• 5:20
  the
• 5:20
  bulk
• 5:20
  of
• 5:20
  our.
• 5:21
  The
• 5:21
  bulk
• 5:22
  of
• 5:22
  our
• 5:22
  retail
• 5:22
  sales
• 5:23
  come
• 5:23
  from
• 5:23
  that
• 5:23
  area.
• 5:24
  We
• 5:24
  now
• 5:24
  have
• 5:24
  100%
• 5:25
  coverage
• 5:25
  in
• 5:26
  those
• 5:26
  stores.
• 5:26
  So
• 5:26
  something
• 5:26
  exciting
• 5:27
  for
• 5:27
  us
• 5:27
  because
• 5:27
  it.
• 5:28
  It
• 5:28
  digitizes
• 5:29
  the
• 5:29
  shelf.
• 5:30
  And
• 5:30
  for
• 5:31
  us,
• 5:31
  that's
• 5:31
  super
• 5:32
  valuable
• 5:32
  information
• 5:33
  to
• 5:33
  run
• 5:33
  a
• 5:33
  great
• 5:33
  operation
• 5:34
  and
• 5:34
  partner
• 5:35
  with
• 5:35
  vendors
• 5:35
  to
• 5:35
  figure
• 5:36
  out
• 5:36
  how
• 5:36
  to
• 5:36
  drive
• 5:36
  sales.
• 5:37
  And
• 5:37
  how
• 5:37
  does
• 5:37
  that
• 5:37
  help
• 5:37
  you
• 5:37
  as
• 5:38
  a
• 5:38
  merchant?
• 5:38
  Sure.
• 5:39
  Like,
• 5:39
  that's
• 5:39
  a
• 5:39
  key
• 5:39
  thing
• 5:39
  that
• 5:40
  I
• 5:40
  don't
• 5:40
  think
• 5:40
  we've
• 5:40
  ever
• 5:40
  talked
• 5:40
  about
• 5:41
  on
• 5:41
  our
• 5:41
  show,
• 5:41
  but
• 5:41
  I
• 5:41
  want
• 5:41
  the
• 5:41
  audience
• 5:42
  to
• 5:42
  know,
• 5:42
  like,
• 5:42
  how
• 5:42
  does
• 5:42
  it
• 5:42
  help
• 5:42
  you
• 5:43
  as
• 5:43
  a
• 5:43
  merchant?
• 5:43
  Sure,
• 5:44
  sure.
• 5:44
  Yeah.
• 5:44
  So
• 5:45
  one
• 5:45
  is
• 5:46
  you
• 5:46
  can
• 5:46
  write
• 5:46
  a
• 5:47
  plan
• 5:47
  in
• 5:48
  the
• 5:48
  office.
• 5:48
  Yes.
• 5:49
  If
• 5:49
  that
• 5:50
  plan's
• 5:50
  not
• 5:50
  getting
• 5:50
  executed
• 5:51
  well,
• 5:51
  that's
• 5:52
  not
• 5:52
  worth
• 5:52
  a
• 5:52
  whole
• 5:52
  lot.
• 5:53
  And
• 5:54
  so
• 5:54
  what.
• 5:54
  What
• 5:55
  the
• 5:55
  customer
• 5:55
  sees
• 5:56
  on
• 5:57
  the
• 5:57
  shelf
• 5:57
  is
• 5:57
  really
• 5:57
  what
• 5:57
  matters.
• 5:58
  So
• 5:58
  planogram
• 5:58
  integrity
• 5:59
  would.
• 5:59
  Integrity.
• 6:00
  That
• 6:00
  would
• 6:00
  be
• 6:01
  a
• 6:01
  big
• 6:01
  one.
• 6:01
  Sleep
• 6:01
  better
• 6:01
  at
• 6:02
  night
• 6:02
  with
• 6:02
  that.
• 6:02
  Yeah,
• 6:03
  sleep
• 6:03
  better
• 6:03
  at
• 6:03
  night
• 6:03
  with
• 6:03
  that.
• 6:04
  Are
• 6:04
  we
• 6:04
  actually
• 6:05
  executing
• 6:05
  the
• 6:05
  way
• 6:06
  that
• 6:06
  we
• 6:06
  need
• 6:06
  to
• 6:06
  execute
• 6:06
  it
• 6:07
  out
• 6:07
  there
• 6:08
  in
• 6:08
  stock
• 6:08
  would
• 6:09
  be
• 6:09
  a
• 6:09
  big
• 6:09
  component
• 6:09
  of
• 6:09
  that.
• 6:10
  So
• 6:10
  if.
• 6:10
  If
• 6:10
  the
• 6:11
  plangram's
• 6:11
  right,
• 6:11
  but
• 6:11
  it's
• 6:12
  not
• 6:12
  in
• 6:12
  stock,
• 6:12
  that's
• 6:13
  obviously
• 6:13
  not
• 6:13
  also
• 6:14
  not
• 6:14
  going
• 6:14
  to
• 6:14
  work.
• 6:15
  And
• 6:15
  then
• 6:15
  you
• 6:15
  think
• 6:15
  about
• 6:15
  simple
• 6:16
  things
• 6:16
  like
• 6:16
  price,
• 6:17
  execution,
• 6:17
  tag,
• 6:17
  execution.
• 6:18
  Am
• 6:18
  I
• 6:18
  actually
• 6:18
  getting
• 6:19
  that
• 6:19
  the
• 6:20
  parts
• 6:20
  that
• 6:20
  we're
• 6:20
  now
• 6:20
  leveraging
• 6:21
  it.
• 6:21
  So
• 6:21
  I
• 6:22
  think
• 6:22
  that
• 6:22
  stuff's
• 6:22
  sort
• 6:22
  of
• 6:23
  in
• 6:23
  the
• 6:23
  strike
• 6:23
  zone
• 6:24
  for
• 6:24
  where
• 6:24
  Tally
• 6:24
  and
• 6:25
  Simbi
• 6:25
  can
• 6:25
  help
• 6:25
  you.
• 6:26
  I
• 6:26
  think
• 6:26
  the
• 6:26
  part
• 6:26
  that
• 6:26
  we're
• 6:27
  pushing
• 6:27
  on
• 6:27
  is
• 6:27
  how
• 6:27
  do
• 6:28
  we
• 6:28
  leverage
• 6:28
  it
• 6:28
  in
• 6:28
  fresh.
• 6:29
  Right.
• 6:29
  So
• 6:29
  I'll
• 6:29
  give
• 6:30
  you
• 6:30
  an
• 6:30
  example.
• 6:31
  When
• 6:31
  this,
• 6:31
  when
• 6:31
  the
• 6:31
  robot
• 6:32
  runs
• 6:32
  around,
• 6:33
  it's
• 6:33
  not
• 6:33
  actually
• 6:33
  translating
• 6:34
  that
• 6:34
  into
• 6:34
  dashboards
• 6:35
  right
• 6:35
  now.
• 6:36
  So
• 6:36
  I
• 6:36
  figure
• 6:36
  that's
• 6:36
  something
• 6:36
  that'll
• 6:37
  be
• 6:37
  coming
• 6:37
  in
• 6:38
  the
• 6:38
  future.
• 6:38
  But
• 6:38
  what
• 6:38
  I
• 6:39
  can
• 6:39
  do
• 6:39
  is
• 6:39
  if
• 6:39
  I
• 6:40
  see
• 6:40
  that
• 6:40
  my
• 6:40
  sales
• 6:41
  take,
• 6:41
  I'm
• 6:41
  going
• 6:41
  to
• 6:41
  pull
• 6:42
  up
• 6:42
  the
• 6:42
  bottom
• 6:42
  10%
• 6:43
  of
• 6:43
  the
• 6:43
  store.
• 6:44
  Store
• 6:44
  performance,
• 6:44
  something
• 6:45
  you
• 6:45
  would
• 6:45
  commonly
• 6:45
  do.
• 6:46
  If
• 6:46
  I
• 6:46
  go
• 6:46
  do
• 6:47
  that,
• 6:47
  I
• 6:47
  can
• 6:47
  start
• 6:47
  pulling
• 6:47
  up
• 6:48
  images
• 6:48
  in
• 6:48
  the
• 6:48
  store
• 6:48
  and
• 6:48
  say,
• 6:49
  gosh,
• 6:49
  they're
• 6:49
  really
• 6:50
  not
• 6:50
  setting
• 6:50
  that
• 6:51
  the
• 6:51
  way
• 6:51
  that
• 6:51
  they
• 6:52
  set
• 6:52
  it.
• 6:52
  And
• 6:52
  we're
• 6:52
  using
• 6:53
  that
• 6:53
  to
• 6:53
  actually
• 6:53
  send
• 6:54
  out
• 6:54
  field
• 6:54
  merchants
• 6:55
  to
• 6:55
  go
• 6:55
  work
• 6:55
  with
• 6:55
  the
• 6:55
  stores.
• 6:56
  Could
• 6:56
  be
• 6:56
  a
• 6:56
  training
• 6:57
  issue,
• 6:57
  could
• 6:57
  be
• 6:57
  Right.
• 6:58
  Could
• 6:58
  be
• 6:58
  a
• 6:58
  labor
• 6:59
  issue.
• 6:59
  Could
• 6:59
  be
• 6:59
  a
• 6:59
  number
• 7:00
  of
• 7:00
  different
• 7:00
  things
• 7:00
  that
• 7:00
  we
• 7:00
  need
• 7:00
  to
• 7:01
  work
• 7:01
  on.
• 7:01
  That's
• 7:01
  really
• 7:02
  giving
• 7:02
  me
• 7:02
  a
• 7:02
  facing
• 7:02
  issue.
• 7:03
  I
• 7:03
  mean,
• 7:03
  I
• 7:03
  remember
• 7:03
  that
• 7:03
  in
• 7:04
  my
• 7:04
  day,
• 7:04
  like,
• 7:04
  you
• 7:04
  know,
• 7:04
  like
• 7:05
  it's
• 7:05
  not.
• 7:05
  So
• 7:05
  it's
• 7:05
  not
• 7:06
  selling
• 7:06
  well.
• 7:06
  It's
• 7:06
  because
• 7:06
  we
• 7:06
  didn't,
• 7:06
  we
• 7:07
  didn't
• 7:07
  believe
• 7:07
  in
• 7:07
  it.
• 7:07
  We
• 7:07
  didn't
• 7:08
  put
• 7:08
  a
• 7:08
  stand
• 7:08
  behind
• 7:08
  it.
• 7:09
  You
• 7:09
  know,
• 7:09
  that
• 7:09
  kind
• 7:09
  of
• 7:09
  thing
• 7:09
  can
• 7:10
  happen
• 7:10
  too.
• 7:10
  Well
• 7:10
  in
• 7:10
  fresh,
• 7:11
  you
• 7:11
  know,
• 7:11
  you
• 7:11
  got
• 7:11
  to
• 7:11
  be
• 7:12
  particularly
• 7:12
  in
• 7:12
  fresh,
• 7:12
  you
• 7:13
  got
• 7:13
  to
• 7:13
  be
• 7:13
  the
• 7:13
  right
• 7:13
  time.
• 7:14
  Yeah.
• 7:14
  So
• 7:14
  if
• 7:14
  I
• 7:14
  don't
• 7:15
  get
• 7:15
  it
• 7:15
  at
• 7:15
  the
• 7:15
  right
• 7:15
  time,
• 7:15
  you
• 7:16
  put
• 7:16
  deli
• 7:16
  chickens
• 7:16
  out
• 7:17
  there
• 7:17
  at
• 7:17
  9
• 7:17
  o'clock
• 7:17
  in
• 7:17
  the
• 7:18
  morning.
• 7:18
  Right.
• 7:18
  That's
• 7:19
  probably
• 7:19
  not
• 7:19
  going
• 7:19
  to
• 7:19
  work
• 7:19
  if
• 7:20
  you're
• 7:20
  out
• 7:20
  at
• 7:20
  5pm
• 7:21
  Right.
• 7:21
  So
• 7:21
  I
• 7:21
  got
• 7:21
  to
• 7:21
  get
• 7:22
  it
• 7:22
  at
• 7:22
  the
• 7:22
  right
• 7:22
  time.
• 7:22
  You
• 7:22
  have
• 7:23
  to
• 7:23
  tell
• 7:23
  people
• 7:23
  what
• 7:23
  they
• 7:23
  want
• 7:24
  to
• 7:24
  buy
• 7:24
  or
• 7:24
  what
• 7:24
  you
• 7:24
  want
• 7:25
  them
• 7:25
  to
• 7:25
  buy.
• 7:25
  Right.
• 7:25
  That's
• 7:26
  a
• 7:26
  key
• 7:26
  thing.
• 7:26
  Well,
• 7:26
  Bennett,
• 7:27
  I'm
• 7:27
  curious
• 7:28
  because
• 7:28
  of
• 7:28
  the,
• 7:28
  the
• 7:29
  different
• 7:29
  types
• 7:29
  of
• 7:30
  retail
• 7:31
  operations
• 7:32
  that
• 7:32
  you
• 7:32
  have,
• 7:32
  the
• 7:32
  different
• 7:33
  locations
• 7:33
  that
• 7:34
  you
• 7:34
  mentioned,
• 7:35
  how
• 7:35
  are
• 7:35
  you
• 7:35
  measuring
• 7:36
  success
• 7:36
  with
• 7:36
  some
• 7:37
  technology
• 7:37
  like
• 7:38
  the
• 7:38
  Simi
• 7:38
  robots
• 7:38
  that
• 7:39
  you're
• 7:39
  mentioning
• 7:40
  or
• 7:40
  even
• 7:41
  just
• 7:41
  other,
• 7:41
  outside
• 7:42
  of
• 7:42
  just
• 7:42
  robotics
• 7:43
  in
• 7:43
  store?
• 7:43
  Like
• 7:43
  what
• 7:44
  are
• 7:44
  you
• 7:44
  using
• 7:44
  to
• 7:44
  determine,
• 7:45
  like
• 7:45
  this
• 7:45
  was
• 7:46
  successful.
• 7:47
  We
• 7:47
  should
• 7:47
  continue
• 7:47
  to
• 7:47
  invest
• 7:48
  in
• 7:48
  this
• 7:48
  area.
• 7:49
  Two
• 7:49
  primary
• 7:49
  ones
• 7:50
  that
• 7:50
  we
• 7:50
  started
• 7:50
  with.
• 7:50
  And
• 7:51
  the
• 7:51
  question
• 7:51
  is,
• 7:51
  where
• 7:52
  do
• 7:52
  we
• 7:52
  take
• 7:52
  it
• 7:52
  from
• 7:52
  there?
• 7:52
  Yeah.
• 7:53
  In
• 7:54
  stock,
• 7:54
  it's
• 7:54
  easy
• 7:54
  for
• 7:55
  us
• 7:55
  to
• 7:55
  measure.
• 7:55
  Okay.
• 7:56
  I've
• 7:56
  got
• 7:56
  the
• 7:56
  robots
• 7:56
  are
• 7:57
  running
• 7:57
  around,
• 7:57
  they
• 7:57
  shoot
• 7:58
  the
• 7:58
  shelf
• 7:58
  three
• 7:58
  times
• 7:59
  a
• 7:59
  day.
• 7:59
  So
• 7:59
  it's
• 8:00
  super
• 8:00
  easy
• 8:00
  for
• 8:00
  me
• 8:00
  to
• 8:00
  tell.
• 8:01
  Get
• 8:01
  a
• 8:01
  real
• 8:02
  on
• 8:02
  shelf
• 8:02
  measurement
• 8:03
  of
• 8:03
  what
• 8:03
  my
• 8:03
  in
• 8:03
  stock
• 8:04
  is.
• 8:04
  Right.
• 8:04
  And
• 8:04
  we
• 8:05
  see
• 8:05
  with
• 8:05
  this
• 8:05
  technology
• 8:06
  that
• 8:06
  we're
• 8:06
  improving
• 8:06
  the
• 8:07
  in
• 8:07
  stock
• 8:07
  on
• 8:07
  shelf.
• 8:07
  So
• 8:08
  that
• 8:08
  one's
• 8:08
  easy.
• 8:08
  You
• 8:08
  can
• 8:09
  translate
• 8:09
  to
• 8:09
  sales.
• 8:10
  You
• 8:10
  can
• 8:10
  see
• 8:10
  the
• 8:10
  in
• 8:10
  stock
• 8:11
  improvement.
• 8:11
  You
• 8:11
  know,
• 8:11
  that's
• 8:11
  helping
• 8:12
  you.
• 8:12
  The
• 8:12
  other
• 8:12
  one
• 8:13
  is
• 8:13
  I'm
• 8:13
  directing
• 8:13
  labor.
• 8:14
  So
• 8:14
  there
• 8:14
  are
• 8:14
  things
• 8:15
  that
• 8:15
  the
• 8:15
  robot's
• 8:15
  able
• 8:15
  to
• 8:16
  scan.
• 8:16
  I'm
• 8:16
  not
• 8:16
  having
• 8:17
  to
• 8:17
  go
• 8:17
  walk
• 8:17
  and
• 8:17
  have
• 8:17
  somebody
• 8:18
  go
• 8:18
  scan
• 8:18
  the
• 8:18
  shelf.
• 8:19
  I
• 8:19
  can
• 8:19
  save
• 8:19
  that
• 8:19
  labor
• 8:20
  and
• 8:20
  I
• 8:20
  can
• 8:20
  direct
• 8:20
  the
• 8:21
  work
• 8:21
  for
• 8:21
  those
• 8:21
  folks.
• 8:22
  Those
• 8:22
  would
• 8:22
  be
• 8:22
  the
• 8:22
  two
• 8:23
  major
• 8:23
  ones
• 8:23
  that
• 8:23
  are
• 8:23
  going
• 8:24
  after.
• 8:24
  I
• 8:24
  think
• 8:24
  that
• 8:25
  the
• 8:25
  next
• 8:25
  frontier
• 8:25
  I
• 8:26
  mentioned.
• 8:26
  I
• 8:26
  mentioned
• 8:26
  fresh,
• 8:27
  but
• 8:27
  I
• 8:27
  think
• 8:27
  the
• 8:27
  next
• 8:27
  frontier
• 8:28
  is
• 8:28
  how
• 8:28
  do
• 8:29
  we
• 8:29
  then
• 8:29
  go
• 8:29
  partner
• 8:29
  with
• 8:30
  vendors?
• 8:30
  So
• 8:30
  we've
• 8:31
  digitized
• 8:31
  the
• 8:31
  shelf.
• 8:32
  So
• 8:32
  what
• 8:33
  now?
• 8:33
  What
• 8:33
  can
• 8:33
  I
• 8:34
  do
• 8:34
  with
• 8:34
  the
• 8:34
  vendor?
• 8:34
  Can
• 8:35
  I
• 8:35
  help
• 8:35
  them
• 8:35
  optimize
• 8:35
  their
• 8:36
  DSD
• 8:36
  network
• 8:37
  as
• 8:37
  an
• 8:37
  example?
• 8:38
  Interesting.
• 8:38
  Could
• 8:38
  they
• 8:39
  help
• 8:39
  me
• 8:39
  figure
• 8:39
  out
• 8:39
  maybe
• 8:40
  the
• 8:40
  planogram
• 8:40
  is
• 8:40
  not
• 8:41
  actually
• 8:41
  optimized
• 8:42
  in
• 8:42
  this
• 8:42
  area?
• 8:42
  They've
• 8:42
  got
• 8:43
  a
• 8:43
  lot
• 8:43
  of
• 8:43
  folks.
• 8:44
  Some
• 8:44
  of
• 8:44
  these
• 8:44
  vendors
• 8:45
  have
• 8:45
  a
• 8:45
  lot
• 8:45
  of
• 8:45
  folks
• 8:45
  out
• 8:45
  in
• 8:46
  the
• 8:46
  community.
• 8:46
  Absolutely.
• 8:46
  They
• 8:47
  know
• 8:47
  it
• 8:47
  quite
• 8:47
  well.
• 8:47
  They
• 8:47
  can
• 8:48
  give
• 8:48
  us
• 8:48
  some
• 8:48
  of
• 8:48
  the
• 8:48
  feedback
• 8:49
  on
• 8:49
  things
• 8:49
  that
• 8:49
  we're
• 8:49
  doing
• 8:50
  if
• 8:50
  we
• 8:50
  can
• 8:50
  connect
• 8:50
  it
• 8:51
  to
• 8:51
  where
• 8:51
  the
• 8:51
  vendors
• 8:51
  are
• 8:51
  at.
• 8:52
  So
• 8:52
  that
• 8:52
  part.
• 8:53
  We're
• 8:53
  having
• 8:53
  conversations
• 8:54
  now
• 8:55
  actually,
• 8:55
  at
• 8:56
  fmi,
• 8:56
  trying
• 8:57
  to
• 8:57
  figure
• 8:57
  out
• 8:57
  how
• 8:58
  do
• 8:58
  we
• 8:58
  pair
• 8:58
  it
• 8:58
  with
• 8:59
  where
• 8:59
  the
• 8:59
  vendors
• 8:59
  are
• 8:59
  at
• 9:00
  and
• 9:00
  figure
• 9:00
  out
• 9:00
  how
• 9:01
  to
• 9:01
  activate
• 9:01
  that
• 9:01
  from
• 9:02
  a.
• 9:02
  From
• 9:02
  a
• 9:02
  vendor
• 9:02
  perspective.
• 9:03
  Right.
• 9:03
  That
• 9:04
  could
• 9:04
  unlock
• 9:04
  a
• 9:04
  whole
• 9:04
  host
• 9:05
  of
• 9:05
  volume,
• 9:05
  too.
• 9:06
  Right.
• 9:06
  I
• 9:06
  was
• 9:06
  going
• 9:06
  to
• 9:06
  say,
• 9:07
  I
• 9:07
  mean,
• 9:07
  it's
• 9:07
  really
• 9:07
  interesting
• 9:07
  to
• 9:08
  see
• 9:08
  the
• 9:08
  other
• 9:08
  places
• 9:09
  outside
• 9:09
  of
• 9:10
  the
• 9:10
  typical
• 9:10
  reasoning
• 9:11
  that
• 9:11
  we
• 9:11
  see
• 9:12
  for
• 9:12
  an
• 9:12
  investment
• 9:13
  like
• 9:13
  a
• 9:14
  shelf
• 9:14
  scanning
• 9:14
  robot.
• 9:15
  But
• 9:15
  you're
• 9:16
  taking
• 9:16
  those
• 9:16
  images
• 9:17
  and
• 9:17
  using
• 9:17
  them
• 9:17
  in
• 9:17
  different
• 9:18
  ways.
• 9:19
  You're
• 9:19
  using
• 9:19
  them
• 9:20
  to
• 9:20
  work
• 9:20
  off
• 9:21
  the
• 9:21
  same
• 9:21
  sheet
• 9:21
  of
• 9:21
  music
• 9:21
  with
• 9:22
  the
• 9:22
  dsds
• 9:23
  and
• 9:23
  that
• 9:23
  kind
• 9:23
  of
• 9:23
  thing.
• 9:24
  Is
• 9:24
  there
• 9:24
  any
• 9:24
  other
• 9:24
  areas
• 9:25
  that
• 9:25
  you've
• 9:25
  been
• 9:25
  able
• 9:25
  to
• 9:26
  apply
• 9:28
  that,
• 9:28
  too?
• 9:29
  I'll
• 9:29
  tell
• 9:29
  you
• 9:30
  the
• 9:30
  new
• 9:31
  SPOT
• 9:31
  technology,
• 9:32
  which
• 9:32
  are
• 9:32
  the
• 9:32
  stationary.
• 9:33
  Oh,
• 9:33
  Tally
• 9:33
  Spot.
• 9:33
  Yes.
• 9:34
  These
• 9:34
  are
• 9:34
  the
• 9:35
  new
• 9:35
  stationary
• 9:36
  cameras.
• 9:37
  Yeah.
• 9:37
  So
• 9:37
  we're
• 9:37
  actually
• 9:38
  testing.
• 9:38
  We're
• 9:38
  doing
• 9:38
  a
• 9:38
  lot
• 9:38
  of
• 9:39
  work
• 9:39
  on
• 9:39
  inventory
• 9:39
  management.
• 9:40
  Everybody.
• 9:40
  It's
• 9:40
  successful
• 9:41
  is,
• 9:41
  by
• 9:41
  the
• 9:41
  way,
• 9:41
  obviously,
• 9:42
  you
• 9:42
  got
• 9:42
  to
• 9:43
  be
• 9:43
  good
• 9:43
  at
• 9:43
  that.
• 9:43
  Right.
• 9:43
  We're
• 9:44
  putting
• 9:44
  those
• 9:44
  in
• 9:44
  the
• 9:44
  back
• 9:44
  room.
• 9:45
  We're
• 9:45
  trying
• 9:45
  to
• 9:45
  figure
• 9:45
  out
• 9:45
  how
• 9:45
  to
• 9:46
  leverage
• 9:46
  it
• 9:46
  in
• 9:46
  the
• 9:47
  back
• 9:47
  room.
• 9:47
  Interesting.
• 9:48
  And
• 9:48
  I
• 9:48
  just
• 9:48
  went,
• 9:48
  oh,
• 9:49
  at
• 9:49
  the
• 9:49
  same
• 9:49
  time.
• 9:49
  Yeah,
• 9:50
  yeah,
• 9:50
  yeah,
• 9:50
  yeah,
• 9:51
  yeah.
• 9:51
  Wow.
• 9:52
  So
• 9:52
  explain
• 9:52
  that
• 9:52
  more.
• 9:52
  Yeah.
• 9:53
  What
• 9:53
  do
• 9:53
  you
• 9:53
  like?
• 9:53
  As
• 9:54
  much
• 9:54
  as
• 9:54
  you
• 9:54
  can
• 9:54
  like,
• 9:54
  what
• 9:54
  are
• 9:54
  you
• 9:55
  doing
• 9:55
  in
• 9:55
  the
• 9:55
  back
• 9:55
  room?
• 9:55
  How
• 9:56
  are
• 9:56
  you
• 9:56
  deploying
• 9:56
  them?
• 9:56
  Yeah.
• 9:56
  So
• 9:57
  Tally's
• 9:57
  scanning
• 9:57
  the
• 9:57
  shelf,
• 9:58
  which
• 9:58
  is
• 9:58
  great.
• 9:58
  Right.
• 9:59
  I
• 9:59
  don't
• 9:59
  have
• 10:00
  that
• 10:00
  in
• 10:00
  any
• 10:00
  systematic
• 10:01
  way.
• 10:01
  I
• 10:01
  can
• 10:01
  actually
• 10:01
  get
• 10:02
  that
• 10:02
  now
• 10:02
  across
• 10:03
  100
• 10:03
  stores
• 10:03
  in
• 10:04
  our
• 10:04
  case.
• 10:04
  But
• 10:04
  then
• 10:04
  I
• 10:05
  look
• 10:05
  in
• 10:05
  the
• 10:05
  back
• 10:05
  room,
• 10:05
  I
• 10:05
  can
• 10:05
  now
• 10:06
  connect
• 10:06
  what's
• 10:06
  in
• 10:06
  the
• 10:06
  back
• 10:07
  room
• 10:07
  to
• 10:08
  what
• 10:08
  I'm
• 10:08
  seeing
• 10:09
  on
• 10:09
  the
• 10:09
  shelf.
• 10:09
  Now
• 10:09
  that's
• 10:10
  going
• 10:10
  to
• 10:10
  take.
• 10:10
  You
• 10:10
  think
• 10:11
  about
• 10:11
  things
• 10:11
  like
• 10:11
  5s.
• 10:12
  I
• 10:12
  can
• 10:12
  use
• 10:12
  the
• 10:12
  term
• 10:12
  5s,
• 10:13
  right?
• 10:13
  You
• 10:14
  think
• 10:14
  about
• 10:14
  things
• 10:14
  like
• 10:15
  5s.
• 10:15
  Yeah.
• 10:15
  You're
• 10:16
  going
• 10:16
  to
• 10:16
  have
• 10:16
  to
• 10:16
  execute
• 10:16
  those
• 10:17
  things
• 10:17
  maybe
• 10:17
  a
• 10:17
  little
• 10:17
  bit
• 10:18
  differently
• 10:18
  in
• 10:18
  the
• 10:18
  back
• 10:18
  room.
• 10:19
  So
• 10:19
  it's
• 10:19
  not
• 10:19
  turnkey.
• 10:20
  There's.
• 10:20
  There's
• 10:20
  required
• 10:21
  process
• 10:21
  change,
• 10:22
  but
• 10:22
  I
• 10:22
  think
• 10:22
  the
• 10:22
  process
• 10:23
  changes
• 10:23
  that
• 10:23
  you're
• 10:24
  going
• 10:24
  to
• 10:24
  follow
• 10:24
  are
• 10:24
  ultimately
• 10:25
  going
• 10:25
  to
• 10:25
  make
• 10:25
  you
• 10:25
  better.
• 10:26
  So
• 10:26
  enabling
• 10:27
  the
• 10:27
  technology
• 10:27
  and
• 10:28
  things
• 10:28
  you're
• 10:28
  going
• 10:28
  to
• 10:28
  do
• 10:28
  to
• 10:28
  enable
• 10:29
  the
• 10:29
  technology
• 10:29
  or
• 10:29
  things
• 10:30
  you
• 10:30
  should
• 10:30
  be
• 10:30
  doing
• 10:30
  anyway.
• 10:31
  I'm
• 10:31
  curious
• 10:31
  too,
• 10:31
  from
• 10:32
  a
• 10:32
  leadership
• 10:32
  perspective,
• 10:34
  as
• 10:34
  you've
• 10:35
  implemented
• 10:36
  these
• 10:36
  technologies,
• 10:36
  particularly
• 10:37
  robotics,
• 10:37
  particularly
• 10:38
  Talispot,
• 10:38
  how
• 10:39
  much
• 10:39
  time
• 10:39
  have
• 10:39
  you
• 10:39
  had
• 10:39
  to
• 10:40
  spend
• 10:40
  on
• 10:40
  the
• 10:41
  process
• 10:41
  change
• 10:41
  internally
• 10:42
  to
• 10:42
  get
• 10:43
  the
• 10:43
  most
• 10:43
  out
• 10:43
  of
• 10:44
  them?
• 10:45
  I
• 10:45
  think,
• 10:47
  look,
• 10:47
  have
• 10:48
  there
• 10:48
  been
• 10:48
  things
• 10:48
  that
• 10:48
  we've
• 10:49
  had
• 10:49
  to
• 10:50
  adjust
• 10:50
  our
• 10:51
  ways
• 10:51
  of
• 10:51
  working?
• 10:52
  Sure,
• 10:53
  yeah.
• 10:53
  I
• 10:53
  think
• 10:54
  the
• 10:54
  technology
• 10:55
  actually
• 10:55
  compared
• 10:55
  to
• 10:56
  other
• 10:56
  technology,
• 10:56
  things
• 10:57
  that
• 10:57
  are
• 10:57
  pretty
• 10:57
  hard
• 10:58
  to
• 10:58
  implement,
• 10:58
  this
• 10:59
  one's
• 10:59
  been
• 10:59
  pretty
• 10:59
  turnkey.
• 11:00
  Okay,
• 11:00
  got
• 11:00
  it.
• 11:01
  Interesting.
• 11:01
  So
• 11:02
  I
• 11:02
  think
• 11:02
  this
• 11:02
  one,
• 11:03
  look,
• 11:03
  do
• 11:03
  I
• 11:04
  have
• 11:04
  to.
• 11:04
  I
• 11:04
  have
• 11:04
  to
• 11:04
  build
• 11:05
  the
• 11:05
  API
• 11:05
  from
• 11:06
  my
• 11:06
  CAO
• 11:07
  or
• 11:07
  my
• 11:07
  ordering
• 11:08
  system?
• 11:08
  I
• 11:08
  have
• 11:08
  to
• 11:09
  build
• 11:09
  that
• 11:09
  API
• 11:10
  into
• 11:10
  tally
• 11:10
  for
• 11:11
  this
• 11:11
  to
• 11:11
  function.
• 11:11
  So
• 11:12
  there's
• 11:12
  work
• 11:12
  to
• 11:12
  be
• 11:12
  done.
• 11:13
  I'm
• 11:13
  not
• 11:13
  saying
• 11:13
  there's
• 11:13
  not
• 11:13
  work
• 11:14
  to
• 11:14
  be
• 11:14
  done.
• 11:14
  And
• 11:14
  then
• 11:14
  from
• 11:15
  a
• 11:15
  store
• 11:15
  perspective,
• 11:15
  we
• 11:15
  have
• 11:16
  to
• 11:16
  define
• 11:16
  rules.
• 11:17
  Right.
• 11:17
  So
• 11:17
  if
• 11:18
  it's
• 11:18
  going
• 11:18
  to
• 11:18
  scan
• 11:18
  something,
• 11:19
  what
• 11:19
  do
• 11:19
  you
• 11:19
  want
• 11:19
  somebody
• 11:20
  in
• 11:20
  the
• 11:20
  store
• 11:20
  to
• 11:20
  do?
• 11:20
  So
• 11:20
  there
• 11:20
  is
• 11:21
  a
• 11:21
  lift
• 11:21
  in
• 11:21
  terms
• 11:21
  of
• 11:22
  implementing
• 11:23
  it,
• 11:23
  but
• 11:24
  when
• 11:24
  we
• 11:25
  talk
• 11:25
  about
• 11:25
  adding
• 11:25
  it,
• 11:25
  we
• 11:26
  went
• 11:26
  to
• 11:26
  75
• 11:26
  stores
• 11:27
  this
• 11:27
  past
• 11:27
  summer
• 11:28
  and
• 11:28
  we
• 11:28
  just
• 11:28
  made
• 11:28
  the
• 11:29
  decision
• 11:29
  to
• 11:29
  take
• 11:29
  it
• 11:29
  to
• 11:29
  another
• 11:30
  hundred.
• 11:30
  Ramping
• 11:31
  up
• 11:31
  that
• 11:31
  next
• 11:31
  25
• 11:32
  stores,
• 11:32
  or
• 11:32
  even
• 11:33
  going
• 11:33
  75
• 11:34
  last
• 11:34
  summer
• 11:34
  really
• 11:34
  is
• 11:35
  not
• 11:35
  a
• 11:35
  big
• 11:35
  lift.
• 11:36
  We're
• 11:36
  able
• 11:37
  to
• 11:37
  make
• 11:37
  that
• 11:37
  transition
• 11:38
  relatively
• 11:38
  easily.
• 11:38
  That's
• 11:39
  really
• 11:39
  interesting
• 11:39
  because
• 11:39
  so
• 11:39
  much
• 11:40
  we
• 11:40
  hear
• 11:40
  about
• 11:40
  when
• 11:40
  people
• 11:40
  implement
• 11:41
  technology
• 11:41
  can
• 11:42
  come
• 11:42
  down
• 11:42
  to
• 11:42
  internal
• 11:42
  processes
• 11:43
  and
• 11:43
  how
• 11:43
  well
• 11:44
  they're
• 11:44
  able
• 11:44
  to
• 11:44
  adapt
• 11:44
  to
• 11:45
  what
• 11:45
  the
• 11:45
  technology
• 11:45
  can
• 11:45
  do.
• 11:46
  But
• 11:46
  you're
• 11:46
  saying
• 11:46
  it's
• 11:46
  pretty
• 11:46
  straightforward
• 11:47
  and
• 11:47
  pretty
• 11:47
  turnkey.
• 11:48
  Yeah.
• 11:49
  I've
• 11:49
  worked
• 11:50
  in
• 11:50
  other
• 11:50
  ways
• 11:51
  of
• 11:51
  trying
• 11:51
  to
• 11:51
  get
• 11:51
  at
• 11:52
  a
• 11:52
  digitized
• 11:52
  shelf
• 11:53
  where
• 11:53
  it's
• 11:53
  very
• 11:54
  restrictive.
• 11:55
  So
• 11:55
  if
• 11:55
  you
• 11:55
  look
• 11:55
  at.
• 11:55
  Just
• 11:55
  walk
• 11:56
  out
• 11:56
  as
• 11:56
  an
• 11:56
  example,
• 11:57
  that's
• 11:57
  a
• 11:57
  pretty
• 11:57
  hard
• 11:58
  technology
• 11:58
  to
• 11:58
  work
• 11:58
  with.
• 11:59
  It's
• 11:59
  very
• 11:59
  rigid.
• 12:00
  And
• 12:00
  actually,
• 12:00
  because
• 12:00
  Not
• 12:00
  a
• 12:01
  merchant's
• 12:01
  best
• 12:01
  friend.
• 12:01
  No
• 12:02
  it's
• 12:02
  definitely
• 12:02
  not.
• 12:03
  Well,
• 12:03
  it's
• 12:03
  not
• 12:04
  an
• 12:04
  operator's
• 12:04
  best
• 12:04
  friend.
• 12:05
  Yeah,
• 12:05
  Right.
• 12:05
  So
• 12:06
  it's
• 12:06
  great
• 12:06
  if
• 12:07
  things
• 12:07
  are
• 12:07
  perfect.
• 12:08
  The
• 12:08
  problem
• 12:08
  is
• 12:08
  it's
• 12:09
  tough
• 12:09
  to
• 12:09
  work
• 12:09
  within
• 12:09
  that
• 12:10
  system.
• 12:10
  Whereas
• 12:11
  I
• 12:11
  think
• 12:12
  what
• 12:12
  Simbi
• 12:12
  and
• 12:12
  Tally
• 12:13
  are
• 12:13
  doing
• 12:13
  is
• 12:13
  they're
• 12:13
  actually
• 12:14
  augmenting
• 12:14
  what
• 12:15
  you're
• 12:15
  already
• 12:15
  doing.
• 12:16
  It's
• 12:16
  not
• 12:17
  rigid,
• 12:17
  it's
• 12:17
  not
• 12:17
  a
• 12:18
  constraint.
• 12:18
  It's
• 12:18
  actually
• 12:19
  helping
• 12:19
  you
• 12:19
  power
• 12:19
  and
• 12:20
  grow
• 12:20
  your
• 12:20
  business.
• 12:20
  Yes.
• 12:21
  And,
• 12:22
  well,
• 12:22
  we
• 12:22
  have
• 12:22
  to
• 12:23
  give
• 12:23
  a
• 12:23
  big
• 12:23
  thank
• 12:24
  you
• 12:24
  to
• 12:24
  you,
• 12:24
  Bennett,
• 12:25
  for
• 12:25
  taking
• 12:25
  time.
• 12:25
  Yeah.
• 12:26
  Big
• 12:26
  thank
• 12:26
  you
• 12:26
  to
• 12:26
  Simbi
• 12:27
  because,
• 12:27
  Chris,
• 12:27
  this
• 12:28
  has
• 12:28
  been
• 12:28
  already
• 12:29
  like,
• 12:29
  we've
• 12:29
  got.
• 12:30
  Some
• 12:30
  banger
• 12:30
  interviews
• 12:31
  so
• 12:31
  far
• 12:31
  today.
• 12:31
  We're
• 12:32
  learning
• 12:32
  so
• 12:32
  much.
• 12:33
  Thank
• 12:33
  you
• 12:34
  so
• 12:34
  much.
• 12:34
  If
• 12:34
  you're
• 12:34
  here
• 12:35
  at
• 12:35
  the
• 12:35
  show,
• 12:35
  we'll
• 12:35
  be
• 12:35
  here
• 12:36
  the
• 12:36
  rest
• 12:36
  of
• 12:36
  today
• 12:37
  and
• 12:37
  tomorrow
• 12:38
  at
• 12:38
  the
• 12:38
  Simbi
• 12:38
  booth.
• 12:39
  So
• 12:39
  come
• 12:39
  say
• 12:39
  hi.
• 12:40
  Check
• 12:40
  it
• 12:40
  out.
• 12:40
  You
• 12:40
  might
• 12:40
  run
• 12:41
  into
• 12:41
  someone
• 12:41
  like
• 12:41
  Bennett
• 12:42
  and
• 12:42
  get
• 12:43
  to
• 12:43
  ask
• 12:43
  them
• 12:43
  a
• 12:43
  few
• 12:43
  questions,
• 12:44
  but
• 12:45
  until
• 12:45
  our
• 12:46
  next
• 12:46
  interview,
• 12:47
  be
• 12:47
  careful
• 12:47
  out
• 12:47
  there.