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Don't Take It Personally: How to Handle Difficult Clients and Bad Reviews
Have you ever had a client complain about a case you thought you handled exceptionally well? Or received a negative review that bothered you far more than you'd like to admit?
When you've invested so much of yourself into your work, it's hard not to take criticism personally. You can have dozens of satisfied clients, yet somehow the one who's unhappy is the one you can't stop thinking about.
In this episode of From Esq. to Owner, Jordan Ostroff gets into one of the more frustrating parts of running a law firm: dealing with unhappy clients, managing expectations, and handling criticism when it…
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