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S2E15: Case wants stronger protection for passengers bumped off overbooked trips - The Big Story
Synopsis: The Straits Times analyses Singapore's latest news and announcements.
The practice of overbooking should be reviewed to protect consumers in Singapore's tourism and hospitality industry, said Consumers Association of Singapore (Case) president Melvin Yong.
Produced by: ST Video team
Edited by: ST Video team and Penelope Lee
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