Latest / The Business Of Strength Podcast
EP 232: Feedback is a Gift
Most gym owners avoid complaints. That’s a mistake. In this episode Dan Goodman breaks down a recent complaint at Varsity House and they went about handling the customer feedback the right way, and how it paid massive dividends! What You’ll Learn:Why complaints are actually opportunities (if you don’t get defensive)The simple framework to respond, resolve, and retainHow feedback ties directly to retention, referrals, and revenueThe mindset shift: from reacting… to leadingYour clients are telling you exactly how to grow—if you’re willing to listen.If you’re serious about tightening up your…
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