Why Your Org Chart Isn't the Enemy / Ellen Pittman / Ep. #233
What if we’ve been led down the wrong path…
When it comes to service design, we’re often told the main goal is to break down silos. And that makes sense, right?
Our organizations are structured vertically, but the experiences we design flow horizontally. This clash creates friction, so the natural instinct is to declare war on silos.
But what if that’s sending us in the wrong direction?
Silos exist for a reason; they bring focus and efficiency to specific tasks. The real problem is often the broken connection between them. So, what if instead of trying to eliminate silos, we focused on…
The skinny
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