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Episode 82: You’re Paying People to Wait
In this episode, Professor G and Mariam, explore the realities of running pool construction and plumbing businesses, including demanding customers, permitting, skilled-trade shortages, missing tools, equipment failures, trade damage, rework, scheduling problems, and communication breakdowns.
The central leadership lesson is simple: decisions should be made as close as possible to the work and the information. When employees have to wait for approval on minor issues, the organization wastes time, frustrates customers, and often spends more managing the decision than the decision itself is…
The skinny
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