Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe

Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops
Today’s interview is with Toni Keskinen, who is the Co-Founder, Chief Product Officer & Chairman at 180ops, a revenue intelligence platform built on account-based customer data that empowers B2B businesses to drive revenue growth, optimize operations, and enhance customer lifetime value. Toni joins me today to discuss five different blind spots that he believes many organisations suffer from when it comes to understanding their customers, driving growth, and where they should focus their resources, particularly in sales and account management.
This interview follows on from my recent…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.