Latest / Omni Talk Retail / Gap Inc. Beauty Expansion: Smart or Risky? | Fast Five Shorts
Transcript
- 0:00Gap
- 0:00Inc.
- 0:01Wants
- 0:01to
- 0:01bet
- 0:02big
- 0:02on
- 0:02beauty
- 0:03and
- 0:03accessories,
- 0:04according
- 0:04to
- 0:04retail
- 0:04dive.
- 0:05Gap
- 0:06Inc.
- 0:06CEO
- 0:06Richard
- 0:07Dickson
- 0:07called
- 0:07these
- 0:08quote
- 0:08sleeper
- 0:09categories,
- 0:10which
- 0:10the
- 0:10company's
- 0:11internal
- 0:11research
- 0:12shows
- 0:12already
- 0:13resonate
- 0:13with
- 0:14its
- 0:14customers.
- 0:15Efforts
- 0:15to
- 0:16expand
- 0:16are
- 0:16already
- 0:17underway,
- 0:17at
- 0:17least
- 0:18at
- 0:18Old
- 0:18Navy.
- 0:18This
- 0:19fall,
- 0:19the
- 0:19value
- 0:19brand
- 0:20will
- 0:20launch
- 0:20beauty
- 0:21and
- 0:21personal
- 0:21care
- 0:21products
- 0:22in
- 0:22150
- 0:23stores,
- 0:23with
- 0:23some
- 0:24locations
- 0:24offering
- 0:25staffed
- 0:25shop
- 0:26and
- 0:26shops.
- 0:27Gap
- 0:27Inc.
- 0:27Said
- 0:28last
- 0:28Thursday
- 0:29this
- 0:29is
- 0:29the
- 0:29test
- 0:29and
- 0:30learn
- 0:30phase
- 0:30of
- 0:30the
- 0:30plan
- 0:31to
- 0:31scale
- 0:31an
- 0:31Old
- 0:31Navy
- 0:32beauty
- 0:32business.
- 0:33Next
- 0:33year,
- 0:33the
- 0:34company's
- 0:34other
- 0:34retailers,
- 0:35Gap,
- 0:35Banana
- 0:35Republic
- 0:36and
- 0:36Athleta,
- 0:36will
- 0:37also
- 0:37launch
- 0:37quote
- 0:38brand
- 0:38right
- 0:39expressions,
- 0:39end
- 0:40quote
- 0:40in
- 0:40the
- 0:41category.
- 0:41The
- 0:42company
- 0:42is
- 0:42pursuing
- 0:43the
- 0:43growth
- 0:43potential
- 0:43in
- 0:44beauty,
- 0:44Dixon
- 0:45said,
- 0:45based
- 0:45on
- 0:46research
- 0:46from
- 0:46Euromonitor
- 0:47that
- 0:48found
- 0:48beauty
- 0:48and
- 0:48personal
- 0:49care
- 0:49sales
- 0:49surpass
- 0:50$100
- 0:50billion
- 0:51this
- 0:51year.
- 0:52And,
- 0:52and
- 0:52that
- 0:52the
- 0:52market
- 0:52is
- 0:53one
- 0:53of
- 0:53the
- 0:53fastest
- 0:54growing
- 0:54in
- 0:54the
- 0:54U.S.
- 0:55and
- 0:56yes,
- 0:57tease,
- 0:58we're
- 0:58going
- 0:58to
- 0:58spend
- 0:58some
- 0:58time
- 0:58on
- 0:58this,
- 0:59and
- 0:59that
- 0:59is
- 0:59because
- 0:59this
- 1:00is
- 1:00also
- 1:00the
- 1:00A
- 1:00and
- 1:01M.
- 1:01Put
- 1:02you
- 1:02on
- 1:02the
- 1:02spot.
- 1:02Question
- 1:03of
- 1:03the
- 1:03week.
- 1:04Are
- 1:04you
- 1:04ready
- 1:05for
- 1:05it?
- 1:06Yeah,
- 1:06let's
- 1:06do
- 1:06it.
- 1:07They're
- 1:07coming
- 1:08for
- 1:08you.
- 1:08And
- 1:08all
- 1:09right,
- 1:09here
- 1:09it
- 1:09is.
- 1:09What
- 1:09does
- 1:10GAPS
- 1:10move
- 1:11tell
- 1:11us
- 1:11about
- 1:11the
- 1:12evolving
- 1:12role
- 1:12of
- 1:12beauty
- 1:13as
- 1:13a
- 1:13driver
- 1:13of
- 1:14revenue
- 1:14growth
- 1:14and
- 1:15consumer
- 1:15engagement
- 1:16for
- 1:16the
- 1:16broader
- 1:16apparel
- 1:17industry
- 1:18and,
- 1:19and
- 1:19for
- 1:19brands
- 1:20considering
- 1:20a
- 1:20similar
- 1:21expansion?
- 1:22What
- 1:22needs
- 1:22to
- 1:22be
- 1:22true
- 1:23for
- 1:23them
- 1:23to
- 1:23succeed
- 1:24in
- 1:24this
- 1:24crowded
- 1:25market
- 1:25in
- 1:26an
- 1:26authentic
- 1:26and
- 1:27differentiated
- 1:28way?
- 1:29Ugh.
- 1:29I
- 1:30mean,
- 1:30I
- 1:30think,
- 1:31I
- 1:31think
- 1:32Gap's
- 1:32move
- 1:33here
- 1:33tells
- 1:34us
- 1:34that
- 1:34they're
- 1:34going
- 1:35for,
- 1:35obviously,
- 1:36as
- 1:36Richard
- 1:36Dixon
- 1:37said,
- 1:37like,
- 1:37what's
- 1:38an
- 1:38easy
- 1:38thing
- 1:38that
- 1:39we
- 1:39could,
- 1:39you
- 1:40know,
- 1:40put
- 1:41into
- 1:41the
- 1:41stores,
- 1:42put
- 1:42into
- 1:42the
- 1:42Snake
- 1:43line
- 1:43for
- 1:43checkout
- 1:44that
- 1:44still
- 1:44exists,
- 1:45unfortunately,
- 1:46in
- 1:46many
- 1:46apparel
- 1:46settings?
- 1:47Um,
- 1:48yeah.
- 1:48Is
- 1:49there,
- 1:49is
- 1:49there
- 1:50potentially
- 1:50some
- 1:51areas
- 1:51of
- 1:51growth?
- 1:52Should
- 1:52you
- 1:52put,
- 1:53you
- 1:53know,
- 1:53body
- 1:53sprays
- 1:54or
- 1:54whatever,
- 1:55you
- 1:55know,
- 1:56personal
- 1:56care
- 1:56items
- 1:57you
- 1:57want
- 1:57to
- 1:57throw
- 1:58in
- 1:58there?
- 1:58I
- 1:59would
- 1:59caution,
- 2:00however,
- 2:00that
- 2:01we've
- 2:01seen
- 2:01some
- 2:02pretty
- 2:02significant
- 2:03apparel
- 2:04brands
- 2:04like
- 2:05Lululemon,
- 2:06like
- 2:06Athleta,
- 2:07like
- 2:07Zara,
- 2:08really
- 2:08invest
- 2:09heavily
- 2:09here
- 2:10in
- 2:10doing
- 2:10exactly
- 2:11what
- 2:11Gap's
- 2:12about
- 2:12to
- 2:12do
- 2:12here
- 2:12and
- 2:12not
- 2:13succeed.
- 2:13And
- 2:14so
- 2:14in
- 2:15my
- 2:15mind,
- 2:16I
- 2:16think
- 2:16Gap
- 2:17has
- 2:17to
- 2:17be
- 2:18particularly
- 2:19careful
- 2:19about
- 2:20making
- 2:20this
- 2:20decision
- 2:21because
- 2:21I
- 2:21would
- 2:22argue
- 2:22that
- 2:22Gap
- 2:23still
- 2:23has
- 2:23a
- 2:23long
- 2:24way
- 2:24to
- 2:24come.
- 2:24They're
- 2:24making
- 2:25some
- 2:25really
- 2:25good
- 2:25strides.
- 2:26They've
- 2:26had
- 2:26some
- 2:26great
- 2:26collaborations
- 2:27here.
- 2:28But
- 2:28Gap
- 2:28has
- 2:28a
- 2:29long
- 2:29way
- 2:29to
- 2:29come
- 2:29in
- 2:29terms
- 2:30of
- 2:30just
- 2:30doing
- 2:31apparel
- 2:31and
- 2:31accessories
- 2:32better
- 2:33and
- 2:34finding
- 2:34their
- 2:34footing
- 2:35in
- 2:36the
- 2:36cultural
- 2:37zeitgeist
- 2:37right
- 2:38now.
- 2:38And
- 2:38so
- 2:38I
- 2:38think
- 2:39that's
- 2:39where
- 2:39I
- 2:39would
- 2:39be
- 2:40focused
- 2:40on
- 2:40is
- 2:41if
- 2:41I
- 2:41was
- 2:41Richard
- 2:41Dixon
- 2:43because
- 2:43of
- 2:43the
- 2:44dangers
- 2:44that
- 2:44we've
- 2:45seen
- 2:45from
- 2:45more
- 2:46successful
- 2:46apparel
- 2:47brands
- 2:47already
- 2:48than
- 2:48Gap.
- 2:49The,
- 2:50the
- 2:50one
- 2:50thing
- 2:50I
- 2:50do
- 2:50think
- 2:51is
- 2:51important
- 2:51to
- 2:51differentiate
- 2:52here,
- 2:52I
- 2:52think
- 2:52beauty's
- 2:53getting
- 2:53a
- 2:53lot
- 2:53of
- 2:53the
- 2:53focus
- 2:54from
- 2:54this
- 2:54headline.
- 2:55But
- 2:55he
- 2:55also
- 2:55did
- 2:56talk
- 2:56about
- 2:56accessories
- 2:57and
- 2:57that
- 2:58I
- 2:58feel
- 2:58very
- 2:58differently
- 2:59about
- 2:59that
- 3:00is
- 3:00an
- 3:00area
- 3:01where
- 3:01I
- 3:01think
- 3:02Gap
- 3:02should
- 3:02go
- 3:02full
- 3:03steam
- 3:03ahead.
- 3:03The
- 3:03Old
- 3:04Navy,
- 3:04like
- 3:04more
- 3:05designer
- 3:05Zack
- 3:06Posen
- 3:06inspired
- 3:07handbags.
- 3:08That's,
- 3:08that's
- 3:09perfect
- 3:09because
- 3:10you
- 3:10are
- 3:10getting
- 3:11to
- 3:11your
- 3:11consumers
- 3:12with
- 3:12a
- 3:12product
- 3:13that
- 3:13they're
- 3:14going
- 3:14to
- 3:14want
- 3:14to
- 3:14pick
- 3:14up.
- 3:15It
- 3:15makes
- 3:15sense
- 3:16for
- 3:16them
- 3:16to
- 3:16add
- 3:16a
- 3:17nice
- 3:17handbag
- 3:17onto
- 3:18an
- 3:18outfit
- 3:18that
- 3:18they're,
- 3:19they're
- 3:19going
- 3:19for.
- 3:19But
- 3:20I,
- 3:20this,
- 3:21this
- 3:21mass,
- 3:22mass
- 3:22market,
- 3:22you
- 3:23know,
- 3:23beauty
- 3:23and,
- 3:24and,
- 3:25and,
- 3:25and
- 3:26personal
- 3:26care
- 3:26products,
- 3:27they're
- 3:27not
- 3:28going
- 3:28to
- 3:28be
- 3:28at
- 3:28a,
- 3:28at
- 3:28a
- 3:29mass
- 3:29retail
- 3:29price
- 3:30point
- 3:30either,
- 3:30which
- 3:30is
- 3:31where
- 3:31you're
- 3:31seeing
- 3:31the
- 3:31increase
- 3:32in,
- 3:32in
- 3:32spend
- 3:33from
- 3:33consumers.
- 3:33So
- 3:34I
- 3:34just,
- 3:34I
- 3:34really,
- 3:35really,
- 3:35really
- 3:35cannot
- 3:36caution
- 3:36Gap
- 3:36enough
- 3:37about
- 3:37making
- 3:37this
- 3:37move.
- 3:38But
- 3:38you're,
- 3:38you're
- 3:39an
- 3:39ex
- 3:39Gapper.
- 3:39What
- 3:40do
- 3:40you
- 3:40say
- 3:40about
- 3:40this?
- 3:41Do
- 3:41you
- 3:41think
- 3:41they
- 3:41have
- 3:41a
- 3:41chance?
- 3:42Yeah,
- 3:43I,
- 3:43I'm
- 3:43actually
- 3:43surprised
- 3:44on
- 3:44your
- 3:44take
- 3:44on
- 3:45this
- 3:45one.
- 3:45I
- 3:45thought
- 3:45you
- 3:45were
- 3:45going
- 3:45to
- 3:45go
- 3:46the
- 3:46other
- 3:46way
- 3:46and
- 3:46I
- 3:46was
- 3:46going
- 3:47to
- 3:47come
- 3:47and
- 3:47have
- 3:47to
- 3:47come
- 3:47in
- 3:48and,
- 3:48and
- 3:48pour,
- 3:49pour
- 3:49water
- 3:50on
- 3:50the
- 3:50fire.
- 3:50But
- 3:51no,
- 3:51I'm
- 3:51with
- 3:51you.
- 3:52I,
- 3:52I
- 3:52agree
- 3:52with
- 3:52your
- 3:53accessories
- 3:53point.
- 3:53And
- 3:54because
- 3:54there's
- 3:54a
- 3:55competitive,
- 3:55there's
- 3:55a,
- 3:55there's
- 3:56a,
- 3:56there's
- 3:56an
- 3:56actual
- 3:57competency
- 3:58there,
- 3:58you
- 3:58know,
- 3:58from
- 3:59Gap
- 3:59to
- 3:59make
- 4:00accessories,
- 4:00like
- 4:01they've
- 4:01been
- 4:01in
- 4:01accessories
- 4:02forever.
- 4:02Like
- 4:03they
- 4:03should
- 4:03know
- 4:03how
- 4:03to
- 4:03make
- 4:04those
- 4:04and
- 4:04it
- 4:04should
- 4:04be
- 4:04a
- 4:04key
- 4:04part
- 4:05of
- 4:05their
- 4:05business
- 4:05and
- 4:05it's
- 4:06the
- 4:06highest
- 4:06margin
- 4:06part
- 4:07of
- 4:07their
- 4:07business
- 4:07too.
- 4:07So
- 4:08yes,
- 4:08all
- 4:08in
- 4:09on
- 4:09that.
- 4:09But
- 4:09the
- 4:10reason
- 4:10this
- 4:10story
- 4:10is
- 4:10getting
- 4:11the
- 4:11headlines
- 4:11is
- 4:11because
- 4:11150
- 4:12store
- 4:12pilot
- 4:13with
- 4:13old
- 4:13Navy.
- 4:13That's
- 4:13a
- 4:13commitment.
- 4:14Like
- 4:14you're,
- 4:15you're
- 4:15going
- 4:15into
- 4:15those
- 4:15stores
- 4:16and
- 4:16you're
- 4:16trying
- 4:16to,
- 4:17trying
- 4:17to
- 4:17do
- 4:17this.
- 4:18But
- 4:18I'm
- 4:19with
- 4:19you.
- 4:19I'm
- 4:19selling
- 4:20this
- 4:20hard
- 4:20and
- 4:21I'm
- 4:21selling
- 4:21it
- 4:21for
- 4:21a
- 4:22number
- 4:22of
- 4:22reasons.
- 4:22And
- 4:22like,
- 4:23first
- 4:23of
- 4:23all,
- 4:23you
- 4:23know,
- 4:23and
- 4:24I'm
- 4:24asked
- 4:24what
- 4:24has
- 4:24to
- 4:25be
- 4:25true?
- 4:25Well,
- 4:25that's
- 4:26my
- 4:26question
- 4:26is
- 4:26because
- 4:27just
- 4:27because
- 4:27a
- 4:27market
- 4:28is
- 4:28big
- 4:28and
- 4:29growing
- 4:30doesn't
- 4:30mean
- 4:30you
- 4:30have
- 4:30a
- 4:31right
- 4:31to
- 4:31win
- 4:31in
- 4:32it.
- 4:32And
- 4:32for
- 4:33example,
- 4:33if
- 4:33I
- 4:34take
- 4:34that
- 4:34logic
- 4:34out
- 4:34and
- 4:35I
- 4:35extend
- 4:35it
- 4:35to
- 4:35other
- 4:36categories
- 4:36like
- 4:37trading
- 4:37cards
- 4:38is
- 4:38growing.
- 4:38Nintendo
- 4:39Switch
- 4:39just
- 4:40launched
- 4:40and
- 4:40is
- 4:40growing.
- 4:41Does
- 4:41that
- 4:41mean
- 4:42Gap
- 4:42should
- 4:42carry,
- 4:43you
- 4:43know,
- 4:43those
- 4:44products?
- 4:45No,
- 4:45it
- 4:45doesn't.
- 4:46Or
- 4:46vice
- 4:47versa.
- 4:47Like
- 4:47if
- 4:47we,
- 4:47if
- 4:48we
- 4:48flip
- 4:48this
- 4:48on
- 4:48its
- 4:48head.
- 4:49And
- 4:49we
- 4:49said,
- 4:50okay,
- 4:50apparel's
- 4:51growing
- 4:52and
- 4:52beauty
- 4:53is,
- 4:53like,
- 4:53kind
- 4:53of
- 4:53lagging,
- 4:54you
- 4:54know,
- 4:54if
- 4:54we
- 4:54switch.
- 4:54If
- 4:55we
- 4:55switch
- 4:55the
- 4:55roles,
- 4:56does
- 4:56that
- 4:56mean
- 4:56Sephora
- 4:56and
- 4:57Ulta
- 4:57should
- 4:57now
- 4:57go
- 4:57into
- 4:58apparel?
- 4:59No,
- 4:59probably
- 4:59not.
- 5:00And
- 5:00so
- 5:00when
- 5:00you
- 5:00think
- 5:00about
- 5:00it
- 5:01that
- 5:01way,
- 5:02it
- 5:02just.
- 5:02It
- 5:02doesn't
- 5:03make
- 5:03sense.
- 5:03But
- 5:05with
- 5:05that
- 5:05said,
- 5:06Dixon
- 5:07is
- 5:07the
- 5:07master.
- 5:08And
- 5:08sometimes
- 5:08it's
- 5:08about
- 5:09what
- 5:09you
- 5:09can
- 5:09sell,
- 5:09not
- 5:10about
- 5:10what
- 5:10is
- 5:10true.
- 5:11And
- 5:11he's
- 5:11a
- 5:11master
- 5:12at
- 5:12that.
- 5:12He's
- 5:12got
- 5:12the
- 5:13charisma.
- 5:13So
- 5:13can
- 5:13you
- 5:13get
- 5:14people
- 5:14behind
- 5:14this
- 5:14in
- 5:14the
- 5:15short
- 5:15term?
- 5:16Possibly.
- 5:16I'll
- 5:17be
- 5:17watching,
- 5:17but
- 5:17I
- 5:18think
- 5:18this
- 5:18is
- 5:18a
- 5:19really
- 5:19long
- 5:19bet
- 5:19to
- 5:20make.
- 5:20And
- 5:20to
- 5:21your
- 5:21point,
- 5:22not
- 5:22only
- 5:22have
- 5:22other
- 5:22brands
- 5:23tried
- 5:23it
- 5:23in
- 5:23the
- 5:23past,
- 5:24but
- 5:24Gap
- 5:24has
- 5:25tried
- 5:25it
- 5:25in
- 5:25the
- 5:25past
- 5:26as
- 5:26well
- 5:27at
- 5:27all
- 5:27of
- 5:27it,
- 5:28at
- 5:28many
- 5:28of
- 5:28its
- 5:29brands,
- 5:29and
- 5:29it
- 5:29hasn't
- 5:30worked.
- 5:30And
- 5:30they
- 5:30tried
- 5:30home
- 5:30in
- 5:31Banana
- 5:31Republic,
- 5:31too,
- 5:32and
- 5:32that
- 5:32seemingly
- 5:33hasn't
- 5:33worked
- 5:33as
- 5:33well.
- 5:34So,
- 5:34yeah,
- 5:34I'm
- 5:34very
- 5:35skeptical
- 5:35of
- 5:35this,
- 5:35but
- 5:36you
- 5:36get
- 5:36the
- 5:36word
- 5:37here.
- 5:37Yeah.
- 5:38I
- 5:38think
- 5:38the
- 5:38other
- 5:39thing
- 5:39for
- 5:39me,
- 5:39that
- 5:39was
- 5:40missing
- 5:40from
- 5:40this,
- 5:40and
- 5:41I
- 5:41wasn't
- 5:41able
- 5:41to
- 5:41track
- 5:42this
- 5:42down
- 5:42in
- 5:42my
- 5:42research,
- 5:42like,
- 5:43Old
- 5:43Navy's
- 5:44been
- 5:44selling
- 5:44all
- 5:45kinds
- 5:45of
- 5:45stuff
- 5:45at
- 5:45their
- 5:46checkout,
- 5:46and
- 5:46I
- 5:46think
- 5:46it's
- 5:47very
- 5:47important
- 5:47to,
- 5:47like,
- 5:47distinguish
- 5:48the.
- 5:49The
- 5:49athletic
- 5:49experience,
- 5:50the
- 5:50Banana
- 5:50experience,
- 5:51the
- 5:51Gap
- 5:51experience,
- 5:52and
- 5:52the
- 5:52Old
- 5:52Navy
- 5:52experience.
- 5:53Old
- 5:53Navy
- 5:54had,
- 5:54like,
- 5:54dunkaroos
- 5:55and,
- 5:55you
- 5:55know,
- 5:56chapstick
- 5:57and
- 5:57socks,
- 5:58and
- 5:58they
- 5:58have
- 5:58all
- 5:58kinds
- 5:59of
- 5:59stuff
- 5:59in
- 5:59their
- 6:00winding
- 6:00snake
- 6:01to
- 6:01get
- 6:01up
- 6:01to
- 6:02the
- 6:02checkout.
- 6:03So
- 6:03I
- 6:03think
- 6:04I
- 6:04couldn't
- 6:05understand.
- 6:05There
- 6:06must
- 6:06be
- 6:06some
- 6:06data
- 6:07that
- 6:07Dickson
- 6:08and
- 6:08the
- 6:08team
- 6:08are
- 6:08seeing
- 6:09that
- 6:09supports,
- 6:09like,
- 6:10oh,
- 6:10we're
- 6:10selling
- 6:10a
- 6:11lot
- 6:11of
- 6:11chapstick.
- 6:11Maybe
- 6:12we
- 6:12should
- 6:12go
- 6:12into
- 6:12our
- 6:13own
- 6:13brand.
- 6:14So
- 6:14there's
- 6:14parts
- 6:15of
- 6:15me
- 6:15that
- 6:15question,
- 6:15like,
- 6:16what
- 6:16categories
- 6:17they'll
- 6:17actually
- 6:18go
- 6:18into
- 6:18versus,
- 6:19like,
- 6:19beauty
- 6:19and
- 6:20personal
- 6:20care.
- 6:20Like,
- 6:20I
- 6:20think
- 6:21that's
- 6:21still
- 6:21very
- 6:21broad.
- 6:22And
- 6:22so
- 6:22they
- 6:22might
- 6:22see
- 6:23some
- 6:23success
- 6:23with,
- 6:23you
- 6:24know,
- 6:24going
- 6:24off
- 6:24of
- 6:24the
- 6:24numbers
- 6:25that
- 6:25they've
- 6:25already
- 6:25seen.
- 6:26But
- 6:27I
- 6:27really
- 6:28am
- 6:28going
- 6:28to
- 6:28have
- 6:28to
- 6:28see
- 6:28this
- 6:29one
- 6:29to
- 6:29believe
- 6:29it.
- 6:30And
- 6:30if
- 6:31there
- 6:31is
- 6:31a
- 6:31chance,
- 6:32I
- 6:32would
- 6:32say
- 6:32Old
- 6:32Navy
- 6:33probably
- 6:33is
- 6:34the
- 6:34best
- 6:34place
- 6:34for
- 6:35this
- 6:35to
- 6:35start.
- 6:36But
- 6:36I
- 6:36don't
- 6:37know
- 6:37that
- 6:37that
- 6:37means
- 6:37that
- 6:37they
- 6:37should
- 6:37continue
- 6:38on
- 6:38across
- 6:39Athletic
- 6:40Gap
- 6:40and
- 6:40Banana.