Latest / Engineering the Intelligent Enterprise
When the Standard Exists Only in Someone's Memory
When does expertise become a hidden operational dependency?
In this episode, we examine an issue found across factories, plants, warehouses, utilities, and service operations:
Processes that appear standardised but actually depend on a handful of experienced people carrying critical knowledge.
Drawing from Lean principles surrounding standardised work, we discuss why undocumented sequences, settings, exceptions, and judgement calls can create variability, training challenges, and resilience risks.
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Standardised work and operational consistency
Knowledge transfer versus knowledge…
The skinny
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