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GENTIVA HOSPICE · One on One With a Professional

• 0:08
  Speaker 1: Good morning, good morning, good morning, and welcome, welcome, welcome.
• 0:11
  Speaker 1: It's time now for one on one with the problem.
• 0:13
  Speaker 1: We have a sheol friend here with this and she
• 0:14
  Speaker 1: is with Gentiva Hospice.
• 0:16
  Speaker 2: How are you doing today, young lady? Doing very well.
• 0:18
  Speaker 1: Thank you, nice, cool, crisp day to get things going.
• 0:22
  Speaker 2: But you know it's that time of year.
• 0:25
  Speaker 3: I know you say cool, I say cold. If it's
• 0:28
  Speaker 3: below about sixty, I'm freezings.
• 0:30
  Speaker 2: I understand.
• 0:30
  Speaker 1: I Gentiva Hospice tell us what hospice is not.
• 0:35
  Speaker 3: Okay, it's always a good way to start. So hospice
• 0:38
  Speaker 3: is not It does not mean giving up hope. It
• 0:41
  Speaker 3: is not encouraging or facilitating the dying process in any way,
• 0:46
  Speaker 3: and it is not mean foregoing care. So I want
• 0:50
  Speaker 3: to expand on those a little bit. So when I
• 0:53
  Speaker 3: say it is not giving up hope, hospice care actually
• 0:56
  Speaker 3: offers the opportunity for a different kind of hope. So
• 0:59
  Speaker 3: instead of the hope for a cure or a hope
• 1:01
  Speaker 3: for a recovery, we're offering that patient the hope of
• 1:04
  Speaker 3: comfort and peace and support for the whole family. Really,
• 1:11
  Speaker 3: that's the main goal of hospice care is comfort and
• 1:13
  Speaker 3: peace and you know, making that time as peaceful and
• 1:19
  Speaker 3: it's not going to be easy, right, but it does.
• 1:22
  Speaker 3: We want to make sure that the patient is comfortable,
• 1:24
  Speaker 3: that there's no pain, and that the family is supported
• 1:26
  Speaker 3: and educated in any way possible as well. So it
• 1:29
  Speaker 3: is not giving up hope. It's offering a different kind
• 1:31
  Speaker 3: of hope, hope for dignity, comfort and support.
• 1:33
  Speaker 2: Choosing is so important.
• 1:35
  Speaker 4: It is very, very important to choose.
• 1:37
  Speaker 3: I want to go back a little bit too. Another
• 1:40
  Speaker 3: thing that it isn't when I talked about it is
• 1:42
  Speaker 3: not encouraging or facilitating death in any way. So some
• 1:45
  Speaker 3: people feel like or have been have been told that,
• 1:48
  Speaker 3: you know, all hospice patients die, Well, that.
• 1:52
  Speaker 4: Isn't really true. I mean, it is end of life care.
• 1:56
  Speaker 3: So, but there are times when patients actually stabilized once
• 2:00
  Speaker 3: they get on hospice care and they are able to
• 2:01
  Speaker 3: graduate and come off of the service. But it does
• 2:04
  Speaker 3: not hospice in and of itself does not do anything
• 2:07
  Speaker 3: to encourage death. We do not speed up that process
• 2:10
  Speaker 3: in any way, nor do we prolong it. What hospice
• 2:14
  Speaker 3: care does is just provide the best possible care to
• 2:16
  Speaker 3: that patient and their family for whatever their condition.
• 2:19
  Speaker 4: Is at the time.
• 2:20
  Speaker 3: So we're going to follow them every step of the way,
• 2:23
  Speaker 3: make sure the pain is under control, make sure that
• 2:25
  Speaker 3: all of their needs are met again, not just the patient,
• 2:28
  Speaker 3: but the family too. And if it's a if it's
• 2:31
  Speaker 3: a you know, six month process, if it's a six
• 2:34
  Speaker 3: week process, if it's a six day process, it doesn't matter,
• 2:37
  Speaker 3: we're going to be there. But we're not trying to
• 2:39
  Speaker 3: hurry it along in any way.
• 2:41
  Speaker 1: No, no, not at all in that fact. And it's
• 2:43
  Speaker 1: all about comfort. It's all about come.
• 2:45
  Speaker 3: It is all about comfort and dignity and peace and
• 2:48
  Speaker 3: education again for the family, and support. You know, our
• 2:51
  Speaker 3: chaplain provides bereavement support for the entire family even after
• 2:55
  Speaker 3: up to thirteen months pass following the passing of their
• 2:58
  Speaker 3: loved one, longer if needed. So it really is not
• 3:01
  Speaker 3: something it's not just you know, we're here until that
• 3:04
  Speaker 3: member comes to the end of their life. We're going
• 3:07
  Speaker 3: to be there for that family for the long haul
• 3:09
  Speaker 3: as well. So and then the next thing that I
• 3:11
  Speaker 3: mentioned that it is not foregoing care. It's really important
• 3:15
  Speaker 3: that people understand once you get on hospice service, it
• 3:20
  Speaker 3: doesn't mean you can't get care for anything else. That
• 3:22
  Speaker 3: you're only going to be you know, we're only going
• 3:24
  Speaker 3: to be looking at your terminal diagnosis.
• 3:27
  Speaker 4: That's been a big myth.
• 3:28
  Speaker 3: I've had to really talk to a lot of people
• 3:30
  Speaker 3: about that because question I always get asked is something like, well,
• 3:33
  Speaker 3: if we put mom on hospice for her heart condition
• 3:36
  Speaker 3: and she gets a UTI, are you are you not
• 3:39
  Speaker 3: going to treat that she's just going to go septic?
• 3:41
  Speaker 3: And absolutely not. We're absolutely going to treat that. And
• 3:45
  Speaker 3: there's a couple of things. I mean, it is a
• 3:48
  Speaker 3: comfort thing. You get, someone gets an infection, it's uncomfortable,
• 3:51
  Speaker 3: and they get pain. Well, hospice is all about comfort
• 3:54
  Speaker 3: and pain management. So there's two reasons why we would
• 3:57
  Speaker 3: treat that. First of all, it's a treatable illness, it's
• 3:59
  Speaker 3: not a terminal disease a UTI, so we're going to
• 4:02
  Speaker 3: treat that. And secondly, it's all about the comfort and
• 4:05
  Speaker 3: quality of life for the patient there. So yes, they
• 4:07
  Speaker 3: can continue to get treatment for things that can be cured.
• 4:11
  Speaker 3: It's just we're not going to treat their long term illness.
• 4:14
  Speaker 3: For example, if we have them on, you know, for cancer,
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  Speaker 3: we're not going to cover chemotherapy or anything like that.
• 4:19
  Speaker 4: But we will treat any other condition that comes along.
• 4:21
  Speaker 1: Wow, that's great. I like the way you're kind of demystifying. Yes, absolutely,
• 4:26
  Speaker 1: because it is a service that it takes a calling
• 4:31
  Speaker 1: to do that for sure. Now, when depth it's on
• 4:35
  Speaker 1: its way, the way you die.
• 4:39
  Speaker 4: Is very, very important, That's right.
• 4:42
  Speaker 3: My go to phrase is when death is inevitable, the
• 4:46
  Speaker 3: way of dying becomes important and everyone has that right
• 4:51
  Speaker 3: to choose how they pass and to do it in
• 4:55
  Speaker 3: such a way that it's not.
• 4:57
  Speaker 4: Scary or.
• 5:03
  Speaker 3: I don't really I can't really put a word to it,
• 5:05
  Speaker 3: but I just I have this visual in my head
• 5:07
  Speaker 3: of people who you know they want to pass at home.
• 5:10
  Speaker 3: Eighty percent of people asked said they would prefer to
• 5:13
  Speaker 3: die at home, but studies show that only about twenty
• 5:17
  Speaker 3: percent of people actually get that opportunity to pass at home.
• 5:20
  Speaker 3: And when I say home, it could be an assisted living,
• 5:22
  Speaker 3: it could be a long term care facility, but home
• 5:26
  Speaker 3: is where they call home, you know. So like I
• 5:28
  Speaker 3: think about my folks and my grandmother. She lived with
• 5:31
  Speaker 3: my parents up until the day she passed, but she
• 5:33
  Speaker 3: got to die at home with family surrounding her, with
• 5:36
  Speaker 3: her dog in her lap, you know. With her blanket
• 5:39
  Speaker 3: on and her pajamas. You know, she wasn't in a
• 5:43
  Speaker 3: hospital bed. I mean she was in a hospital bed,
• 5:45
  Speaker 3: but at home. She wasn't in a hospital room. She
• 5:48
  Speaker 3: didn't have tubes connected to her, she didn't have something
• 5:50
  Speaker 3: beeping constantly behind her. You know, she wasn't in a
• 5:53
  Speaker 3: hospital gown with her backside hanging out.
• 5:55
  Speaker 4: You know, it was a dignity.
• 5:59
  Speaker 3: It was a dig passing surrounded by love, and you know,
• 6:03
  Speaker 3: we were able to play the kind of music that
• 6:04
  Speaker 3: she liked, and I mean it was just I feel
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  Speaker 3: like everybody deserves that. You know, everybody deserves the opportunity
• 6:11
  Speaker 3: to die where they want to and to to have
• 6:14
  Speaker 3: the the ending to their life with as much celebration
• 6:17
  Speaker 3: as they were received, you know when they when they
• 6:20
  Speaker 3: came into life.
• 6:21
  Speaker 4: So and hospice helps to provide that for people.
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  Speaker 3: We are able to get people the opportunity to go
• 6:28
  Speaker 3: home if they want, have that comfortable surrounding, have their
• 6:33
  Speaker 3: you know, their pet in their bed if they want,
• 6:35
  Speaker 3: and keep that dignity for them so that they don't
• 6:38
  Speaker 3: feel like I'm in this you know, sterile environment with
• 6:41
  Speaker 3: a bunch of strangers coming in to check on me
• 6:42
  Speaker 3: every few minutes, and it's just a different way. So
• 6:48
  Speaker 3: that's a very personal story to tell, but I think
• 6:52
  Speaker 3: it helps to paint the picture of again, when death
• 6:55
  Speaker 3: is inevitable, the way of dying becomes important and we
• 6:59
  Speaker 3: all deserve that chains to have the kind of passing
• 7:01
  Speaker 3: that we want.
• 7:02
  Speaker 2: Dignity in respect and comfort, right and comfort.
• 7:05
  Speaker 1: Yeah, three big words now, Gentiva, Hospice is not a building.
• 7:11
  Speaker 2: It's not a center. It's not a facility.
• 7:13
  Speaker 1: Tell us a little bit more so.
• 7:15
  Speaker 3: Hospice in and of itself is not a place. Hospice
• 7:18
  Speaker 3: is a plan of care. By definition, it is an
• 7:22
  Speaker 3: advanced plan of care in which we focus on the
• 7:24
  Speaker 3: patient and their specific needs and the needs of their
• 7:27
  Speaker 3: family instead of focusing on a specific disease process.
• 7:31
  Speaker 4: So it can.
• 7:32
  Speaker 3: Hospice care takes place, takes place wherever the patient calls home.
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  Speaker 3: So it can be in a nursing home, it can
• 7:39
  Speaker 3: be in an assisted living, it can be an independent living,
• 7:42
  Speaker 3: can be in a home, you know, a family member's home.
• 7:45
  Speaker 3: At one time, a company that I used to work for,
• 7:49
  Speaker 3: we had a we took care of a of a
• 7:51
  Speaker 3: homeless veteran under his bridge. You know that that's that's
• 7:55
  Speaker 3: where his home was, and so we would do visits
• 7:57
  Speaker 3: there when the weather was you know, it was permitted.
• 8:00
  Speaker 3: And then sometimes we would meet him at the John
• 8:02
  Speaker 3: three to sixteen mission downtown in Tulson and do his
• 8:04
  Speaker 3: business there. But the whole thing was that's what he wanted.
• 8:07
  Speaker 3: That was where he was, you know. So we meet
• 8:09
  Speaker 3: the patient where they are and take care of them
• 8:12
  Speaker 3: wherever they are. Now, there are hospice facilities that are
• 8:15
  Speaker 3: available if someone you know, doesn't want their loved one
• 8:19
  Speaker 3: to pass in the hospital, but yet they don't want
• 8:21
  Speaker 3: to have them maybe in their own home. Some people
• 8:23
  Speaker 3: have an issue with, you know, having a death in
• 8:25
  Speaker 3: their and their family or in their home. So there
• 8:28
  Speaker 3: are hospice houses that are available where someone can go.
• 8:32
  Speaker 4: It's kind of like a hotel.
• 8:33
  Speaker 3: It's kind of like a you say, we're this hotel,
• 8:35
  Speaker 3: we're just passing through, and literally with hospice houses, you're
• 8:37
  Speaker 3: kind of passing through.
• 8:38
  Speaker 4: But it's a great place to be out of.
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  Speaker 3: A hospital setting, more in a home setting, but not
• 8:44
  Speaker 3: actually in someone's home.
• 8:45
  Speaker 4: So those are available, but that's not required.
• 8:48
  Speaker 1: Another thing that hospice isn't It isn't going to take
• 8:52
  Speaker 1: your life savings.
• 8:54
  Speaker 4: No, absolutely not.
• 8:55
  Speaker 3: That's the best part about hospice care is that it
• 8:58
  Speaker 3: is one hundred percent covered by Medicare. So and most
• 9:02
  Speaker 3: most insurances provide hospice. Medicaid is now providing paying for
• 9:07
  Speaker 3: hospice care, so there's no downside to having hospice in
• 9:12
  Speaker 3: your in your home or taking care of your loved one.
• 9:15
  Speaker 4: It is extra care.
• 9:16
  Speaker 3: It is supplies, it's medication, it's equipment, it's you know,
• 9:21
  Speaker 3: a nurse coming in for gentiva. We provide nursing twice
• 9:24
  Speaker 3: a week if more if needed. It's an aid coming
• 9:27
  Speaker 3: in there to help take care of personal care, bathing, grooming,
• 9:30
  Speaker 3: you know, shaving, things like that two to three times
• 9:33
  Speaker 3: a week. It's everything in a dish. I mean, it's
• 9:36
  Speaker 3: and it doesn't cost anything. So anybody who has ever
• 9:41
  Speaker 3: worked or ever has had Medicare, even if they have
• 9:43
  Speaker 3: now a Medicare replacement plan, if you've ever had a
• 9:47
  Speaker 3: Medicare number for the hospice benefit, it flips over to
• 9:51
  Speaker 3: traditional Medicare for payment. So I don't want anybody to
• 9:54
  Speaker 3: feel like, oh, well, I have a Medicare replacement plan,
• 9:57
  Speaker 3: so I can't qualify for hospice. It is if you
• 10:00
  Speaker 3: have ever had a Medicare number, You can get hospice
• 10:03
  Speaker 3: care at no cost to you.
• 10:04
  Speaker 4: So it's fantastic care.
• 10:06
  Speaker 1: There are families right now breathing a big sigh of relief,
• 10:09
  Speaker 1: I hope, so this is one of the choices and
• 10:11
  Speaker 1: they're thinking, you know, and that probably just took a
• 10:15
  Speaker 1: big burden off a lot of folks.
• 10:17
  Speaker 3: It's really important that people understand that they that this
• 10:20
  Speaker 3: the family member has earned the right to have hospice care.
• 10:23
  Speaker 1: You know.
• 10:23
  Speaker 3: I mentioned before that hospice is one of the most
• 10:26
  Speaker 3: underutilized Medicare benefits out there, with less than fifty percent
• 10:30
  Speaker 3: of Medicare beneficiaries who qualify for hospice actually taking advantage
• 10:35
  Speaker 3: of it, And so I think people just don't understand
• 10:37
  Speaker 3: that it's out there for everybody.
• 10:39
  Speaker 4: There was a time when someone.
• 10:41
  Speaker 3: Said, oh, you know, I'll get hospice later, go ahead
• 10:43
  Speaker 3: and give it to somebody else who needs it more.
• 10:45
  Speaker 3: And it's not like that. It's there's no limit. Everybody
• 10:49
  Speaker 3: who qualifies can have this benefit. I mentioned to someone else,
• 10:53
  Speaker 3: I said, well, okay, so you don't really need your
• 10:55
  Speaker 3: Social Security check, do you want to wait and give
• 10:57
  Speaker 3: that to somebody else who needs it well know, you know,
• 11:00
  Speaker 3: I've worked my whole life for that Social Security check
• 11:03
  Speaker 3: I wanted.
• 11:03
  Speaker 4: And it's the same thing with hospice.
• 11:05
  Speaker 3: You've been paying into Medicare the whole time you've been working,
• 11:09
  Speaker 3: and now when you're at your most vulnerable time, your
• 11:12
  Speaker 3: most need needy time, this is the time to take
• 11:14
  Speaker 3: advantage of that plan because it doesn't cost you anything.
• 11:17
  Speaker 3: You've already paid in the whole time, and why not
• 11:20
  Speaker 3: take advantage of extra help that's out there to really
• 11:25
  Speaker 3: improve someone's final days, you know, final months even you know.
• 11:29
  Speaker 2: Depth is a hard thing for everyone.
• 11:32
  Speaker 1: It's hard not only for the person who's facing it,
• 11:34
  Speaker 1: but it's also for the family. And this choice, this choice,
• 11:38
  Speaker 1: by going with Gentiuba Hospice, is one way to make
• 11:43
  Speaker 1: that a lot less painful.
• 11:44
  Speaker 2: You're still going to.
• 11:45
  Speaker 1: Feel absolutely right, and you truly are, and no one's
• 11:48
  Speaker 1: trying to sugarcoat that, but it's again.
• 11:52
  Speaker 3: It's how, absolutely, it's how And you know, part of
• 11:55
  Speaker 3: what we do is educate the family on this is
• 11:58
  Speaker 3: what this is going to look like. So again I
• 12:01
  Speaker 3: mentioned with my grandmother when she passed, I had never
• 12:05
  Speaker 3: witnessed someone actually passing before, and so what we did
• 12:09
  Speaker 3: have hospice with her, and I was We had been
• 12:12
  Speaker 3: educated on this is kind of the next step, this
• 12:15
  Speaker 3: is what you're going to be seeing, this is what
• 12:16
  Speaker 3: you know, this is what the process looks like. So
• 12:20
  Speaker 3: it didn't make it easy to accept, but it certainly
• 12:23
  Speaker 3: made it a lot less scary, and I wasn't surprised
• 12:26
  Speaker 3: by what I was seeing. Then we were all, you know,
• 12:28
  Speaker 3: we all knew this is it's coming, you know, and
• 12:31
  Speaker 3: we were all able to be there together and support
• 12:34
  Speaker 3: each other. But again, hospice benefits the patient and the
• 12:38
  Speaker 3: family through the through the education, the support and encouragement
• 12:42
  Speaker 3: and all the other resources that we have access to
• 12:45
  Speaker 3: to help this family out. So it's a it's a
• 12:47
  Speaker 3: fantastic team approach to patient and family care.
• 12:50
  Speaker 1: Michelle Braley. Where is Gentiva Hospice available?
• 12:55
  Speaker 4: We are.
• 12:55
  Speaker 3: We have an office in Tulsa, and we have an
• 12:57
  Speaker 3: office in Muskogie. We also have offices in Shawnee, McAllister,
• 13:02
  Speaker 3: and we're getting ready to open one in the Oklahoma
• 13:05
  Speaker 3: City Edmund area, So we're all over Oklahoma. But hospice
• 13:09
  Speaker 3: Gentieva can take care of anybody wherever they're at. Like
• 13:11
  Speaker 3: it doesn't they don't have to be in those geographical locations.
• 13:14
  Speaker 2: You can hear our voice.
• 13:15
  Speaker 4: You're covered, right, That's right.
• 13:16
  Speaker 3: There's very few places that we don't have a presence,
• 13:20
  Speaker 3: and so if there's a those remote locations where we
• 13:23
  Speaker 3: don't have coverage, we can find partner agencies to take
• 13:27
  Speaker 3: care of someone. So if anybody needs hospice care or
• 13:30
  Speaker 3: has questions, please reach out to me. If my company
• 13:33
  Speaker 3: can't help you, I will make sure I find you
• 13:35
  Speaker 3: someone who can. I had just a few weeks ago
• 13:38
  Speaker 3: family that family member that was moving to Colorado from
• 13:42
  Speaker 3: Grove and we were able to take care of him
• 13:46
  Speaker 3: when he got there. You know, we didn't cover the
• 13:47
  Speaker 3: Grove area because that's grand like, we don't have anybody
• 13:50
  Speaker 3: there right now. But once he got to Colorado, I
• 13:53
  Speaker 3: was able to connect him with our Colorado Springs office
• 13:55
  Speaker 3: and we got him, we got him admitted to hospice care.
• 13:58
  Speaker 3: We had another fella who was in Oklahoma City, just
• 14:01
  Speaker 3: outside of our coverage area for that location, so I
• 14:05
  Speaker 3: connected them with another hospice provider in the area.
• 14:07
  Speaker 2: How can we connect with you.
• 14:09
  Speaker 4: The best way to connect with me is to give
• 14:10
  Speaker 4: me a call.
• 14:11
  Speaker 3: My direct number is nine one eight for zero four
• 14:14
  Speaker 3: six eight nine nine and I'll say that again nine
• 14:18
  Speaker 3: one eight for zero four six eight nine nine and
• 14:22
  Speaker 3: the website. The website is gentivahs dot com.
• 14:26
  Speaker 2: Michelle, thank you for being with us today.
• 14:28
  Speaker 4: Thanks for sharing absolutely