Latest / The World Knowledge / Hope During Health Challenges

Transcript

Hope During Health Challenges · The World Knowledge

• 0:00
  Speaker 1: Well, good afternoon, listeners. Thank you for coming on to
• 0:03
  Speaker 1: Lament of Hope podcast. As you guys know, we always
• 0:06
  Speaker 1: have so many interesting guests. And by the time this
• 0:09
  Speaker 1: one comes out, we're nearing our 300th episode, which is
• 0:12
  Speaker 1: really exciting. But I'm talking today with Jennifer Goff, who
• 0:16
  Speaker 1: is the founder of Skip the Line. And I came
• 0:21
  Speaker 1: across this business and I was just so intrigued.
• 0:24
  Speaker 2: I mean, So I still do a lot of the
• 0:26
  Speaker 2: day-to-day with the personal assistants, mainly because the clients have
• 0:30
  Speaker 2: built a relationship with me specifically. And to keep it consistent,
• 0:34
  Speaker 2: they do not want to have, you know, somebody else
• 0:37
  Speaker 2: from my team working with them. I will have my
• 0:39
  Speaker 2: team maybe do things for them. Like if it's research,
• 0:43
  Speaker 2: I'll have them do research and then I'll present it
• 0:45
  Speaker 2: to the client or if it's an errand. But if
• 0:49
  Speaker 2: it's something maybe that's a little more personal and, you know,
• 0:52
  Speaker 2: needs a lot of personal touch or there's personal information
• 0:55
  Speaker 2: involved or sensitive information, I'll handle that directly. But for
• 0:59
  Speaker 2: me to be the contact person with all the clients
• 1:01
  Speaker 2: is important so that people don't have to get used
• 1:05
  Speaker 2: to another person coming out in and out of their
• 1:09
  Speaker 2: lives since that's what they want.
• 1:12
  Speaker 1: You know, you have such an interesting position because you
• 1:16
  Speaker 1: are over people, but at the same time you're serving
• 1:19
  Speaker 1: clients yourself. So you almost get to feel like your
• 1:23
  Speaker 1: assistants feel. And then at the same time, you also
• 1:25
  Speaker 1: get to feel like the people hiring you because you
• 1:28
  Speaker 1: have this unique position in between. Has that helped you
• 1:32
  Speaker 1: with being a boss to other individuals? Because I've wondered that,
• 1:35
  Speaker 1: you know, sometimes I feel like if someone has been
• 1:40
  Speaker 1: a boss for a very long time, they almost forget
• 1:43
  Speaker 1: what it's like to have been an assistant or started out.
• 1:47
  Speaker 1: And so there's this almost disconnect where it's like there's
• 1:51
  Speaker 1: it's hard for personableness or it's hard for a more caring.
• 1:58
  Speaker 1: And I don't mean, you know, there's a difference between
• 2:00
  Speaker 1: family and employee, but still this more just compassionate side,
• 2:08
  Speaker 1: I suppose, of being an employer. And so for you,
• 2:12
  Speaker 1: has that, have you found that that's actually easier for
• 2:16
  Speaker 1: you to do now that you're in both positions at
• 2:18
  Speaker 1: the same time? Or do you find that being a
• 2:21
  Speaker 1: boss has helped you be more of a boss, if
• 2:26
  Speaker 1: that makes sense.
• 2:28
  Speaker 2: Yeah. And it's, it's interesting because I, I'm not very
• 2:32
  Speaker 2: good at being a boss because I would rather be
• 2:35
  Speaker 2: like with the employees, you know, it's kind of interesting
• 2:39
  Speaker 2: when you are a boss over people and you know,
• 2:42
  Speaker 2: they think of you as their boss, so they don't
• 2:44
  Speaker 2: really want to get too close or get to know
• 2:47
  Speaker 2: you and things like that. But it really is a
• 2:49
  Speaker 2: humbling experience to also work alongside the people that you
• 2:52
  Speaker 2: work with. And I think a lot of business owners,
• 2:55
  Speaker 2: especially higher up, you know, executives who may not come
• 2:59
  Speaker 2: in contact with a I think it's important for them to,
• 3:04
  Speaker 2: excuse me, to dive in and really, you know, have
• 3:09
  Speaker 2: that skill set and have that experience. I think there
• 3:13
  Speaker 2: was an article a few years ago, I think it
• 3:16
  Speaker 2: was the Starbucks CEO, he went to work at, he
• 3:20
  Speaker 2: makes it a habit or made it a habit to
• 3:22
  Speaker 2: work at the stores, go into the stores and like
• 3:25
  Speaker 2: actually work alongside the employees every once in a while,
• 3:27
  Speaker 2: which I think CEOs or business owners should totally do.
• 3:33
  Speaker 2: I mean, you have to in order to get to
• 3:36
  Speaker 2: know your employees, make sure the clients are taken care of.
• 3:40
  Speaker 2: If you're too far removed, you may not see the
• 3:43
  Speaker 2: whole picture and that could lead to problems. And I
• 3:47
  Speaker 2: think in this day and age, and even before I
• 3:49
  Speaker 2: was a boss, I was an employee, so I know
• 3:51
  Speaker 2: that dynamic and what that's like. So I think you know,
• 3:55
  Speaker 2: translating that in today's world, especially where employees want to
• 3:59
  Speaker 2: feel valuable because they may have other options and they
• 4:01
  Speaker 2: may not stay with you long. You know, I think
• 4:05
  Speaker 2: it's just very valuable to have that experience.
• 4:09
  Speaker 1: Well, how do you convey that? Because I'm not sure
• 4:12
  Speaker 1: with this type of job, I feel like it could
• 4:14
  Speaker 1: go either way. It could be a high turnover because
• 4:16
  Speaker 1: it's something people want to do temporarily until they move
• 4:19
  Speaker 1: into something else. Or it could be something you could
• 4:22
  Speaker 1: do for a long while if you really like were
• 4:25
  Speaker 1: dedicated to that. So how do you, how do you
• 4:31
  Speaker 1: value your employees like that? Like, do you find that, um,
• 4:36
  Speaker 1: is that your goal or is it more like, okay,
• 4:38
  Speaker 1: if I know that this is more of like a
• 4:40
  Speaker 1: turnover quickly, just by the nature of the job, there
• 4:44
  Speaker 1: is something else I want to focus a little more on.