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AI Agents & A New Era of Customer Experience: Insights from Conviva CEO Keith Zubchevich
AI agents are rapidly becoming the new front line of customer engagement. From retailers like Walmart, Wayfair, and Amazon to thousands of businesses building AI-powered assistants, companies are racing to redefine how customers interact with digital brands.
But are these AI agents actually delivering better experiences or creating new frustrations?
In this episode, we sit down with Keith Zubchevich, President and CEO of Conviva, to explore what separates effective AI-powered customer experiences from disappointing ones. Keith discusses what business leaders need to consider as they adopt AI…
The skinny
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