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Why McDonald's Bets on AI Its Customers Hate | Businessing
McDonald's and Wendy's are installing AI order-takers their own customers don't want. Here's the profit math behind the AI bet, and what it means for your small business.
On today's show, Pat digs into a wild moment. Big brands are betting they can make more money installing AI than by running a better business. One AI order-taker could mean hundreds of millions in profit, so the customer friction doesn't stop them. The lesson for owners isn't to copy McDonald's. It's that AI is going to improve faster than you can drive down any other cost, so the smart move is to get AI fluent now. Plus the…
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