Latest / Multifamily Collective Podcast
1,991 - The #1 Leadership Skill in Multifamily That No One Wants to Talk About
Let’s get honest—nobody likes confrontation.But in Multifamily leadership? Avoiding conflict is costing you.In today’s episode, I tackle a topic that’s deeply personal and wildly underdeveloped in our industry: conflict mitigation and courageous conversations. Whether it’s addressing behavior, performance, or simply picking up the trash—leaders must stop punting the tough conversations down the road.I’ll walk you through a practical, battle-tested framework I learned back in my Equity Residential days: the SPI model—Situation, Behavior, Impact. It helps you call out the issue, not the…
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