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#785: Avaya CTO David Funck on building persistent memory of the customer with AI
What if every AI interaction with a customer built upon the last, instead of starting from scratch every single time, or at least having it feel that way?
Agility requires not just reacting quickly to customer needs, but learning continuously from every interaction to anticipate the next one. This means our technology, especially our AI, can't operate with amnesia; it must have a persistent, shared memory.
Today, we're going to talk about breaking down the silos between our AI systems. We'll explore a concept that promises to give our AI a persistent memory, allowing different models and…
The skinny
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