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Transcript

TRUITY CREDIT UNION · One on One With a Professional

• 0:09
  Speaker 1: Good morning, good morning, good morning, welcome, welcome, welcome. Media's
• 0:11
  Speaker 1: time now for one on one with Broms. But it's
• 0:13
  Speaker 1: two on one today. We've got our friends from Truity
• 0:16
  Speaker 1: Credit Union here today we have Amanda and Eric with
• 0:19
  Speaker 1: is how you doing?
• 0:20
  Speaker 2: Can good?
• 0:21
  Speaker 3: Thanks for having us well.
• 0:23
  Speaker 1: First things first, Trudy Credit Union, great partnership here and
• 0:26
  Speaker 1: down with many many people. Got the beautiful location downtown
• 0:30
  Speaker 1: and the beautiful location out there on Washington that is
• 0:34
  Speaker 1: really something else. You guys have got that big mural
• 0:37
  Speaker 1: going on downtown and then the downtown or the one
• 0:41
  Speaker 1: just south that's kind of like brand new. I mean,
• 0:44
  Speaker 1: it's been a while, but you guys give it a
• 0:45
  Speaker 1: little bit of a facelift.
• 0:46
  Speaker 2: Looks pretty cool.
• 0:48
  Speaker 1: And first things first, let's get to business scams.
• 0:52
  Speaker 2: Boy, might as well just open up with a wild one.
• 0:56
  Speaker 2: Huh My goodness sake, how prevalent are these Its huge?
• 1:00
  Speaker 4: Unfortunately, our scammers are always looking for the opportunity to
• 1:05
  Speaker 4: take advantage of our members. So it's an everyday thing
• 1:08
  Speaker 4: that we see at preind of Union.
• 1:10
  Speaker 3: Well mctially around the holidays.
• 1:11
  Speaker 2: Oh I imagine.
• 1:12
  Speaker 1: So, but I understand that your top person there, your
• 1:16
  Speaker 1: CEO here is actually a tech person, and I understand
• 1:21
  Speaker 1: that tech is a lot of what it's all about
• 1:25
  Speaker 1: as far as being safe and being in very good
• 1:27
  Speaker 1: hands because you guys.
• 1:28
  Speaker 2: Are like cutting edge on protection.
• 1:31
  Speaker 1: We try to mean, boy, yeah my goodness thinks you know,
• 1:35
  Speaker 1: you have to have that secure web address.
• 1:38
  Speaker 2: If you don't have that, you're in troubles.
• 1:41
  Speaker 4: Yeah, I mean really, what we want our members to
• 1:43
  Speaker 4: know is that we're happy to educate you for things
• 1:47
  Speaker 4: that you may or may not know. So looking out
• 1:49
  Speaker 4: for scams are going to be you know, am I
• 1:51
  Speaker 4: honest secure address? You know that tried and true? Is
• 1:53
  Speaker 4: it HTTPS? Does it have that lock icon? That's a
• 1:58
  Speaker 4: big deal when you're online shop this time of year,
• 2:01
  Speaker 4: and then there's just lots of other opportunities that our
• 2:04
  Speaker 4: members have people out there trying to take advantage of them.
• 2:07
  Speaker 4: So you know, whether it's you know, is someone looking
• 2:11
  Speaker 4: for love online and they're you know, taking advantage of you.
• 2:16
  Speaker 4: Are they you know, trying to get you to buy
• 2:18
  Speaker 4: gift cards and then give them the information over the
• 2:20
  Speaker 4: phone or buy email? Those are all big red flags
• 2:25
  Speaker 4: when you're interacting online and people don't want to go
• 2:28
  Speaker 4: through a secure payment channel, and anytime that you authorize
• 2:32
  Speaker 4: and you give someone money or card information willingly, unfortunately,
• 2:37
  Speaker 4: that's going to be a loss for you.
• 2:38
  Speaker 1: If you haven't bought a lottery ticket, chances are you
• 2:40
  Speaker 1: haven't won the lottery.
• 2:41
  Speaker 2: So watch out for that one.
• 2:42
  Speaker 5: Correct, Yes, that's the number one. I won this And
• 2:45
  Speaker 5: it's like, did you enter that contest? No, it's probably
• 2:49
  Speaker 5: a scam.
• 2:49
  Speaker 1: Oh, you got to watch out that too. And also
• 2:52
  Speaker 1: when people say, you know, why don't you give it
• 2:56
  Speaker 1: to me in gift cards? Like you mentioned earlier, it
• 2:58
  Speaker 1: was runraceable and you know, darn let aget scammed there.
• 3:01
  Speaker 1: So educating your members pretty good thing. Maybeah, sure you're
• 3:05
  Speaker 1: in good hands. Also develops good trust with everybody going
• 3:08
  Speaker 1: on here. Speaking of education, the credit union has financial counseling.
• 3:13
  Speaker 1: But that's wonderful because I'm telling you there are a
• 3:16
  Speaker 1: lot of adults out there.
• 3:17
  Speaker 2: They don't have a good financial IQB. You know what
• 3:18
  Speaker 2: I'm saying.
• 3:19
  Speaker 5: Well, I mean if you don't get that education somewhere,
• 3:22
  Speaker 5: you're not going to get it. So it is something
• 3:24
  Speaker 5: newer to the credit union. We rolled it out earlier
• 3:27
  Speaker 5: this year, and so it's free to all of our
• 3:30
  Speaker 5: credit union members. We have certified financial counselors that have
• 3:34
  Speaker 5: gone through a twelve week course. It's quite a they
• 3:38
  Speaker 5: stuff a lot into that course in that twelve weeks
• 3:41
  Speaker 5: and then to get certified, they do have to take
• 3:43
  Speaker 5: a proctered exam and get a passing great on that
• 3:47
  Speaker 5: in order to be certified, and then they'll be certified
• 3:49
  Speaker 5: for three years.
• 3:51
  Speaker 3: And so members can come in.
• 3:52
  Speaker 5: We've broken it up to basically a six week program
• 3:56
  Speaker 5: in that we have an.
• 3:57
  Speaker 3: Intake form, a budget form.
• 4:00
  Speaker 5: We kind of dive into their situation as well as
• 4:03
  Speaker 5: some educational parts on that because we work with a
• 4:05
  Speaker 5: company balance that has basically just the wealth of knowledge
• 4:08
  Speaker 5: and financial education that's free to our members as well
• 4:11
  Speaker 5: because we cover that cost for them.
• 4:13
  Speaker 3: But then we've got like.
• 4:14
  Speaker 5: Pre recorded materials, live materials, you know, webinars, seminars, handouts
• 4:20
  Speaker 5: we can give out on that, and so we really
• 4:22
  Speaker 5: try to educate as well as get you know, their
• 4:25
  Speaker 5: situation because we kind of break it out into is
• 4:28
  Speaker 5: it credit building, is it that consolidation, or.
• 4:31
  Speaker 3: Is it budgeting.
• 4:31
  Speaker 5: We want to have the counseling on or a variety
• 4:34
  Speaker 5: of those, and so we kind of move that direction
• 4:37
  Speaker 5: once we have that with them to really impact their
• 4:40
  Speaker 5: life as well as their future going forward with the
• 4:42
  Speaker 5: education they've gathered.
• 4:43
  Speaker 1: Well, so far we have covered the fact that you're
• 4:46
  Speaker 1: out to care for your people now and to educate
• 4:48
  Speaker 1: them too. So you've got concern and you've got education
• 4:52
  Speaker 1: going for you.
• 4:53
  Speaker 2: But it doesn't stop there with the youth. Do you
• 4:55
  Speaker 2: even have a little thing going on.
• 4:57
  Speaker 4: Too, Yeah, absolutely, So we've also introduced green Light debit
• 5:02
  Speaker 4: cards for our kids and our youth members. So if
• 5:05
  Speaker 4: you're a Truity member, your green Light subscription is actually free.
• 5:09
  Speaker 4: So not only is our focus on, like Eric said,
• 5:12
  Speaker 4: helping our members, but that education has to start somewhere,
• 5:16
  Speaker 4: and so what better opportunity than to start teaching our
• 5:19
  Speaker 4: kids at a young age not only how to manage
• 5:21
  Speaker 4: a debit card, but also how to manage a budget.
• 5:24
  Speaker 4: So the green Light app allows you to, you know,
• 5:27
  Speaker 4: reward your kids with like an allowance. You can set
• 5:31
  Speaker 4: up different goals and as they reach those goals, you
• 5:34
  Speaker 4: reward them by putting money on that debit card. So
• 5:38
  Speaker 4: it's really a great opportunity for our kids. My kid
• 5:41
  Speaker 4: has one, I think your daughter has one.
• 5:44
  Speaker 3: Hey, can I have this job to get money? Or
• 5:46
  Speaker 3: you know, can I get more?
• 5:48
  Speaker 5: You know, and then of course she loves using the
• 5:49
  Speaker 5: debit card and she can create her own savings accounts,
• 5:52
  Speaker 5: so you know, it kind of gets some involved there.
• 5:55
  Speaker 5: And there's even some like educational tools within green Light
• 5:58
  Speaker 5: that they can play games and stuff.
• 6:00
  Speaker 2: Well that's great.
• 6:01
  Speaker 3: I mean, don't learn without even realizing that.
• 6:03
  Speaker 2: Oh that's the part. The kids will go, hey, I
• 6:06
  Speaker 2: see what you did there. They catch on to it.
• 6:08
  Speaker 1: A little bit later on, but while they're having fun
• 6:10
  Speaker 1: and learning at the same time, you don't question it
• 6:12
  Speaker 1: too much. Right, that's great. Now you've got this thing
• 6:17
  Speaker 1: that's called name It, Save It and save it for good.
• 6:21
  Speaker 1: Tell us a little bit about that.
• 6:22
  Speaker 5: Yeah, So, like we said, educating in savings and stuff,
• 6:25
  Speaker 5: we do have some savings products at the Credit Union
• 6:28
  Speaker 5: that are really great. We have a consumer product and
• 6:31
  Speaker 5: a commercial product. So our consumer one has been out.
• 6:34
  Speaker 3: For a little bit. It's our name It Save It account.
• 6:36
  Speaker 5: The nice thing about this account is you can contribute
• 6:39
  Speaker 5: to it as often as you want. It has a
• 6:41
  Speaker 5: higher rate, so it's usually right right now it's floating
• 6:45
  Speaker 5: around four percent apy and then you get four free
• 6:48
  Speaker 5: with draws out of that account. As well throughout the
• 6:51
  Speaker 5: rolling twelve months, so you're not penalized like you would
• 6:54
  Speaker 5: be with.
• 6:54
  Speaker 3: Like a certificate of deposit.
• 6:57
  Speaker 5: And so it's a great way to save for vacations,
• 7:00
  Speaker 5: rips Christmas is.
• 7:01
  Speaker 3: Another good one.
• 7:02
  Speaker 2: Yeah, that's kind of coming up.
• 7:05
  Speaker 5: And then our Safe for Good is kind of on
• 7:07
  Speaker 5: that commercial side, and this is a newer and a
• 7:09
  Speaker 5: little unique because it's only for our nonprofits. Realizing how
• 7:13
  Speaker 5: great our nonprofits are and want to help them out.
• 7:15
  Speaker 5: We actually right now, I just look this morning. It's
• 7:18
  Speaker 5: offering four and a half percent and that as long
• 7:21
  Speaker 5: as you're a nonprofit you can have that. You can
• 7:24
  Speaker 5: contribute up to one hundred thousand dollars in there. You
• 7:26
  Speaker 5: get the four free withdraws. So as long as you're
• 7:29
  Speaker 5: a five oh one C three, that's something you can have.
• 7:31
  Speaker 5: Talk to our commercial department and you know, it's a
• 7:34
  Speaker 5: great way, especially if you're doing any type of capital
• 7:36
  Speaker 5: campaign or something. Stick it in there and make your
• 7:39
  Speaker 5: money work for you.
• 7:40
  Speaker 2: That's cool when your money works for you, because the
• 7:42
  Speaker 2: Lord knows you work hard for your money.
• 7:43
  Speaker 3: Absolutely, boy, that it is really cool.
• 7:46
  Speaker 1: Thanks Trudy for just you know, showing us around a
• 7:48
  Speaker 1: little bit and then you can make things a little
• 7:50
  Speaker 1: bit easier on us here. Now we've got some fun
• 7:53
  Speaker 1: coming up here. December is just a door knock away.
• 7:55
  Speaker 1: It's like we have a Johnny apple Seed night at
• 7:58
  Speaker 1: the ice rinks.
• 8:00
  Speaker 2: That all about.
• 8:00
  Speaker 4: Yeah, So our Johnny apple Seed is our again our
• 8:04
  Speaker 4: youth savings. So if you're thirteen or under, you're qualified
• 8:08
  Speaker 4: to have that special savings account, whether you're a member
• 8:13
  Speaker 4: or not. We're actually going to rent out the ice
• 8:16
  Speaker 4: rink on Monday, December sixteenth from five point thirty to
• 8:19
  Speaker 4: seven and so bring your kids out, let them skate.
• 8:22
  Speaker 4: We'll also have people there to answer questions about if
• 8:25
  Speaker 4: you're interested in open a savings account, we'll be happy
• 8:27
  Speaker 4: to take your information and follow up with you to
• 8:29
  Speaker 4: help you get that account opened. So that's going to
• 8:32
  Speaker 4: be obviously down at Christmas in the bill over in
• 8:34
  Speaker 4: front of the chamber.
• 8:35
  Speaker 1: Well there you go. I want to go back to
• 8:37
  Speaker 1: the counseling education here, that new.
• 8:39
  Speaker 3: Service that you have here.
• 8:41
  Speaker 1: This is great now we're talking about it's free for
• 8:44
  Speaker 1: Truity members. But you talk about counseling on budgeting, debt consolidation,
• 8:49
  Speaker 1: and credit building. Can we go into those things about
• 8:52
  Speaker 1: debt consolidation and credit building goes work.
• 8:54
  Speaker 2: Hand in hand.
• 8:55
  Speaker 5: Absolutely, So obviously debt consolidation. If somebody comes in and
• 9:00
  Speaker 5: you know they're having trouble making ends need or they've
• 9:02
  Speaker 5: got a high interest rate on something they're just not seeing,
• 9:05
  Speaker 5: you know, that balance on that credit card going.
• 9:06
  Speaker 3: Down, that's something we could look at.
• 9:08
  Speaker 5: You know what a lot of people don't realize is
• 9:10
  Speaker 5: that best rate on those major cards you hear out
• 9:13
  Speaker 5: there is higher than our worst rate that we could offer.
• 9:16
  Speaker 5: Being a credit union, we're not in that business of
• 9:18
  Speaker 5: making the money like major credit card companies, So we
• 9:21
  Speaker 5: can a lot of times do a balance transfer, move
• 9:24
  Speaker 5: that balance from a high interest card to our low card.
• 9:28
  Speaker 5: They can pay it all there, It would be less
• 9:30
  Speaker 5: for them to pay. They pay it off sooner, more
• 9:32
  Speaker 5: money stays in their pockets.
• 9:34
  Speaker 3: Or if it's a couple auto.
• 9:35
  Speaker 5: Loans, credit cards, other loans, we might be able to
• 9:38
  Speaker 5: roll that into an auto loan, save the member money
• 9:41
  Speaker 5: on interest. Just make it easier, is instead of paying
• 9:44
  Speaker 5: four or five different people, they can maybe consolidate it
• 9:46
  Speaker 5: to one or two easily digestible payments for themselves.
• 9:50
  Speaker 2: My goodness sakes, you really are there to help.
• 9:53
  Speaker 3: That is something we try.
• 9:54
  Speaker 1: You know, if you get a credit card offer from
• 9:58
  Speaker 1: the big companies, you'll see that it's almost what used
• 10:02
  Speaker 1: to be called a usury rate. And there are folks
• 10:05
  Speaker 1: who are wondering how do they even get away with that? Yeah,
• 10:08
  Speaker 1: but it's out of hand these days. But if you
• 10:11
  Speaker 1: trust a good partners like Truity, you're going to be
• 10:13
  Speaker 1: in the ballpark and yes, doing real well.
• 10:16
  Speaker 5: That's what we want people to understand is go see
• 10:19
  Speaker 5: somebody who's a professional, reputable institution to get your questions answered.
• 10:24
  Speaker 3: Yeah, you're right.
• 10:24
  Speaker 4: Your rates when you get those in the mail, those
• 10:27
  Speaker 4: are anywhere from probably twenty four to thirty two percent
• 10:30
  Speaker 4: last time I looked at them. The maximum rate the
• 10:33
  Speaker 4: credit union will offers eighteen percent. So our rates right
• 10:36
  Speaker 4: now are somewhere between I think a little over fourteen
• 10:39
  Speaker 4: to eighteen percent, so you can see you're saving well
• 10:43
  Speaker 4: over ten percent or more. Our cards also have zero
• 10:47
  Speaker 4: percent for the first twelve months or if you're a
• 10:48
  Speaker 4: new card holder. So when Eric's talking about doing a
• 10:52
  Speaker 4: balance transfer consolidation, if you're going from thirty percent opening
• 10:56
  Speaker 4: a new card getting down to zero percent, you're going
• 10:58
  Speaker 4: to see that and start to decline where you probably
• 11:02
  Speaker 4: hadn't seen that balance.
• 11:03
  Speaker 3: Move for years on an old card.
• 11:06
  Speaker 4: We also have rewards on our cards, so if you're
• 11:08
  Speaker 4: using it, you're getting something for free. So yeah, it me, Yeah,
• 11:12
  Speaker 4: it pays you.
• 11:13
  Speaker 2: Well, well that's always a good thing. Yeah, that's always
• 11:16
  Speaker 2: a good thing. See, it's all these things that you
• 11:18
  Speaker 2: don't know till you ask. But Drudie's got it there.
• 11:21
  Speaker 2: You know something.
• 11:22
  Speaker 1: You guys have a great website too, because thank you.
• 11:25
  Speaker 1: I'm not a technology kind of guy. I mean, I
• 11:28
  Speaker 1: touched my first computer when I think I was forty.
• 11:32
  Speaker 1: That tells you how old I am. But it's easy
• 11:35
  Speaker 1: to navigate. Even a guy like me can get around
• 11:37
  Speaker 1: on that pretty good. You like to hear, and you know,
• 11:41
  Speaker 1: if you can even ask a question it, they'll take
• 11:44
  Speaker 1: you where you want to go.
• 11:45
  Speaker 2: It's like, thank you very much.
• 11:47
  Speaker 4: Yeah. They introduced chat video chat, so now if you
• 11:49
  Speaker 4: want a video chat with someone.
• 11:51
  Speaker 3: So you're right.
• 11:52
  Speaker 4: Our website's easy to use, but we're constantly adding to it,
• 11:55
  Speaker 4: trying to make sure that when our members want to
• 11:57
  Speaker 4: contact us, they have the easiest way and the manner
• 12:01
  Speaker 4: in which they want to communicate. So lots of different
• 12:04
  Speaker 4: options available.
• 12:05
  Speaker 2: Man, that is just incredible.
• 12:07
  Speaker 1: And of course being a credit union you mentioned earlier,
• 12:09
  Speaker 1: you're not in it. You're not there with these big
• 12:12
  Speaker 1: nationwide or international shareholders. Everybody who has an account with
• 12:16
  Speaker 1: Truity is part owners that.
• 12:19
  Speaker 3: They're a member. We don't have customers. We have members.
• 12:21
  Speaker 2: We have members. That's a big difference, it is.
• 12:25
  Speaker 4: Yeah, and we're finally with rates coming back up. Eric
• 12:28
  Speaker 4: mentioned you know, four four and a half percent, so
• 12:30
  Speaker 4: people are finally starting to see as those rates come up,
• 12:33
  Speaker 4: we're putting money back in your account every month in
• 12:36
  Speaker 4: dividends and so you know, minimum of five dollars to open.
• 12:40
  Speaker 4: But then when you start building your savings account, you
• 12:41
  Speaker 4: see that savings grow.
• 12:43
  Speaker 2: Wow, just like that.
• 12:44
  Speaker 3: Huh, just like that.
• 12:47
  Speaker 2: Guys are killing me.
• 12:47
  Speaker 3: You're so good.
• 12:49
  Speaker 1: And if you ever have questions, folks, simply go to
• 12:52
  Speaker 1: the website or just to pop in, because I'm telling you,
• 12:55
  Speaker 1: the customer service representatives very knowledgeable. They'll help you out
• 12:59
  Speaker 1: with just about anything you need to know. And if
• 13:02
  Speaker 1: they don't know it off the top of their head,
• 13:04
  Speaker 1: you know what they know somebody who does, and you'll
• 13:07
  Speaker 1: be helped pretty darn quickly. That's one thing that I've
• 13:10
  Speaker 1: always liked about being a member of Trudy Credit Union.
• 13:14
  Speaker 1: You're not going to be out there going help. You know,
• 13:16
  Speaker 1: there's a lifeline there for you. You know, all you
• 13:18
  Speaker 1: got to do is just access that it's there. Yeah,
• 13:21
  Speaker 1: and talk about customer services, that's top nuts.
• 13:25
  Speaker 3: Yeah, we want to be there for our members.
• 13:26
  Speaker 1: So yeah, and of course you know, being a member
• 13:30
  Speaker 1: has its benefits, as it always does, and especially with
• 13:33
  Speaker 1: your credit union. So once again, watch out for scams.
• 13:36
  Speaker 1: And if you're looking for financial counseling, we've got that
• 13:39
  Speaker 1: new service offered here.
• 13:41
  Speaker 2: Did you say it's a it's a twelve week course.
• 13:44
  Speaker 3: So that counselors go through a twelve week course.
• 13:46
  Speaker 5: Our typical session is broken out into six six weeks
• 13:49
  Speaker 5: for about an hour each time I see And then
• 13:52
  Speaker 5: if they I didn't mention, if they do want to
• 13:54
  Speaker 5: sign up, they can call in or they can just
• 13:55
  Speaker 5: go to our website and there's under the appointments they
• 13:58
  Speaker 5: can go to appointments and do findial counseling in their area.
• 14:01
  Speaker 5: Because we've got them in our Lawrence market or Bortlesville,
• 14:05
  Speaker 5: We'll be getting them into Houston and so they can
• 14:08
  Speaker 5: just book that appointment.
• 14:09
  Speaker 3: It'll go out to.
• 14:10
  Speaker 5: The consultant letting them know, hey, you've got an appointment
• 14:12
  Speaker 5: for financial counseling. They should reach out kind of let
• 14:15
  Speaker 5: them know what to bring to that first one, and
• 14:17
  Speaker 5: then they kind of start the process from there and
• 14:19
  Speaker 5: go through it.
• 14:20
  Speaker 1: But I tell you what, that's good for anybody of
• 14:22
  Speaker 1: any age because things do change, you know, basic common
• 14:25
  Speaker 1: sensus addition and subtraction, but sometimes you know, you get
• 14:29
  Speaker 1: a factor in there that you might not be aware of.
• 14:32
  Speaker 1: And education is always a good thing.
• 14:33
  Speaker 5: And as you mentioned credit earlier, credit is a very
• 14:38
  Speaker 5: tumultuous thing to understand and why it works and what
• 14:41
  Speaker 5: causes it to go up and down, and so we
• 14:42
  Speaker 5: can touch on a little bit of that too. But
• 14:44
  Speaker 5: you know a lot of people I've talked to just
• 14:46
  Speaker 5: have no idea how that works. And so when you
• 14:49
  Speaker 5: can give them that correct information versus what they've heard
• 14:52
  Speaker 5: over the years or seen on the internet, you know,
• 14:55
  Speaker 5: then they kind of put it together and you know,
• 14:57
  Speaker 5: now they've got that and their tool belt to help
• 15:00
  Speaker 5: and going forward financially.
• 15:01
  Speaker 1: And just remember, just because you saw it on social media,
• 15:03
  Speaker 1: dos it mean it's true?
• 15:04
  Speaker 2: Yes? Now, we go back to scam.
• 15:07
  Speaker 3: Yeah, exactly, I was just thinking that.
• 15:10
  Speaker 1: Amanda and Eric, thank you very much for being here
• 15:12
  Speaker 1: with us, here with the truity on our on one
• 15:15
  Speaker 1: of the pro Thanks for listening to one on one
• 15:20
  Speaker 1: with a professional paid presentation in fourteenth