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119. Customer Experience. Old Principles Still Apply.
Today, we’re diving into a space that affects every product we use, every service we interact with, and, whether we realize it or not, every decision we make as consumers: customer experience and user experience, or CX and UX.
Joining me is Dante Vono, a seasoned leader in the CX/UX space with a unique background that bridges business strategy, design thinking, and emerging technologies. With a career that spans pivotal roles in both consulting and in-house innovation teams, Dante has spent years helping companies rethink how they engage with customers, from first interaction to long-term…
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