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The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation
Today’s interview is with Jason Grier, Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me today to talk about cars, speedometers, experiencing your own experience, the (over)focus on metrics, the power of unstructured feedback and the report that Forrester that produced for them and some great advice for CX practitioners about what they should be prioritizing when it comes to improving the experience they deliver.
This interview follows on from my recent interview – Employee experience…
The skinny
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