Jo Garland : Remote Employee Engagement In Contact Centers (WFH)
Jo Garland is an experienced CX professional. She is based in Surrey in the UK, close to London.
In this interview Jo is speaking in a personal capacity as Peter Ryan called to ask about her experience of a Master's Degree in Leadership at Henley Business School. Jo graduated in 2021 with a distinction so the research was clearly appreciated by the course supervisors.
Jo used the experience of the pandemic to focus her research on how the CX and BPO environment changed because of the move to a work-from-home and hybrid business model.
We have often talked about the corporate experience of WFH…
The skinny
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