Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How Domino's Pizza Cut Delivery Times to 30 Minutes
Lucas and Luna examine Domino's Pizza's operations overhaul that slashed average delivery times to 30 minutes while boosting quality and profit margins. They trace the key changes: the pizza tracker that forced kitchen accountability, dynamic routing algorithms, and a store-level incentive structure tied to speed and accuracy. The episode digs into the trade-offs—like the decision to drop the 30-minute guarantee after a lawsuit—and how Domino's rebuilt its supply chain from dough production to last-mile delivery. Numbers include a 15 percent reduction in delivery times and a 30…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.