Latest / Suite Spot: A Hotel Marketing Podcast
53 – Responding To COVID-19 Online Reviews
In this episode of the Suite Spot, we discuss what to do when your hotel receives an online review related to the COVID-19 pandemic. Host, Ryan Embree, is joined by review response expert and Respond & Resolve™ Product Manager, Kristeena Seckinger, who walks us through which COVID-19 red flags to watch out for in your hotel’s online reviews and how to handle them effectively and appropriately. To submit a question for future episodes, call or text (407) 984-7455. For show notes and transcript, visit our blog.
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