2253: Uniphore: The Tech Unicorn Expanding its Business into Emotion AI
Uniphore, a privately held startup company, recently achieved the coveted status of a "unicorn" by raising $400 million, giving it a valuation of $2.5 billion. The company, which made its name in conversational AI, is revolutionizing the way contact center agents have conversations by harnessing the power of machine learning. Imagine this scenario: A customer calls to request internet installation at their new apartment. With the help of Uniphore's AI technology, the agent can automatically scan the system to find out what modem the customer currently has, what technology is already installed…
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