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From Disaster to Design: How to Assemble Your A-Team · Around the House with Eric G®: Home Improvement Remodeling & DIY

• 0:53
  Foreign.
• 0:59
  Ready
• 0:59
  to
• 0:59
  turn
• 1:00
  your
• 1:00
  house
• 1:00
  into
• 1:00
  the
• 1:01
  home
• 1:01
  you've
• 1:01
  always
• 1:02
  dreamed
• 1:02
  of
• 1:02
  without
• 1:03
  the
• 1:03
  headaches
• 1:03
  or
• 1:04
  huge
• 1:04
  bills.
• 1:05
  You're
• 1:05
  tuned
• 1:05
  to
• 1:06
  around
• 1:06
  the
• 1:06
  House,
• 1:07
  the
• 1:07
  nation's
• 1:07
  number
• 1:08
  one
• 1:08
  home
• 1:08
  improvement
• 1:09
  radio
• 1:09
  show
• 1:10
  and
• 1:10
  podcast
• 1:11
  with
• 1:11
  expert
• 1:12
  advice
• 1:12
  that's
• 1:12
  helped
• 1:13
  millions
• 1:13
  tackle
• 1:13
  everything
• 1:14
  from
• 1:14
  remodels
• 1:15
  to
• 1:15
  repairs.
• 1:16
  Host
• 1:16
  Serig
• 1:17
  G.
• 1:17
  And
• 1:17
  John
• 1:17
  Dudley
• 1:18
  have
• 1:18
  got
• 1:18
  you
• 1:19
  covered
• 1:19
  with
• 1:19
  the
• 1:20
  best
• 1:20
  advice
• 1:20
  and
• 1:21
  information
• 1:21
  about
• 1:22
  your
• 1:22
  home.
• 1:23
  Now
• 1:23
  let's
• 1:24
  get
• 1:24
  this
• 1:24
  hour
• 1:25
  started.
• 1:26
  Welcome
• 1:26
  to
• 1:26
  the
• 1:26
  around
• 1:27
  the
• 1:27
  House
• 1:27
  show,
• 1:27
  your
• 1:27
  trusted
• 1:28
  source
• 1:28
  for
• 1:29
  everything
• 1:29
  about
• 1:30
  your
• 1:30
  home.
• 1:30
  Thanks
• 1:30
  for
• 1:31
  joining
• 1:31
  us
• 1:31
  today.
• 1:31
  I'm
• 1:32
  Eric
• 1:32
  G.
• 1:33
  John
• 1:33
  Dudley,
• 1:34
  as
• 1:34
  always,
• 1:34
  good
• 1:34
  to
• 1:35
  see
• 1:35
  you.
• 1:35
  And
• 1:35
  this
• 1:35
  is
• 1:35
  going
• 1:35
  to
• 1:36
  be
• 1:36
  a
• 1:36
  fun
• 1:36
  one
• 1:36
  today,
• 1:37
  brother.
• 1:38
  Always
• 1:38
  is
• 1:38
  when
• 1:39
  we
• 1:39
  got
• 1:39
  Wendy
• 1:39
  on
• 1:39
  the
• 1:39
  show.
• 1:40
  Wendy
• 1:41
  Glacier,
• 1:41
  welcome
• 1:42
  back
• 1:42
  to
• 1:42
  around
• 1:43
  the
• 1:43
  House.
• 1:44
  Thank
• 1:44
  you.
• 1:44
  Thank
• 1:44
  you
• 1:45
  both
• 1:45
  so
• 1:45
  much
• 1:45
  for
• 1:45
  having
• 1:45
  me.
• 1:46
  I
• 1:46
  am
• 1:46
  excited
• 1:47
  about
• 1:47
  this
• 1:47
  topic.
• 1:48
  I
• 1:48
  can
• 1:48
  tell
• 1:48
  there's
• 1:49
  already
• 1:49
  so
• 1:50
  much.
• 1:50
  The
• 1:50
  energy
• 1:51
  is
• 1:51
  here
• 1:51
  already.
• 1:52
  It's
• 1:52
  like,
• 1:52
  all
• 1:53
  right,
• 1:53
  let's
• 1:53
  go.
• 1:54
  I'm
• 1:54
  ready.
• 1:55
  All
• 1:55
  right.
• 1:55
  I
• 1:55
  wanted
• 1:56
  to
• 1:56
  talk
• 1:56
  about
• 1:56
  the
• 1:57
  design
• 1:57
  process
• 1:58
  because
• 1:59
  as
• 1:59
  a
• 1:59
  certified
• 2:00
  kitchen
• 2:00
  designer
• 2:00
  myself
• 2:02
  and
• 2:02
  we've
• 2:02
  got
• 2:03
  a
• 2:03
  lot
• 2:03
  of
• 2:03
  great
• 2:04
  expertise
• 2:04
  in
• 2:04
  the
• 2:05
  room
• 2:05
  here.
• 2:05
  It
• 2:06
  is
• 2:06
  one
• 2:06
  of
• 2:06
  those
• 2:06
  things
• 2:07
  that
• 2:07
  I
• 2:07
  see
• 2:08
  so
• 2:08
  many
• 2:08
  mistakes
• 2:09
  happen,
• 2:10
  that
• 2:10
  it
• 2:10
  could
• 2:11
  have
• 2:11
  been
• 2:11
  so
• 2:12
  much
• 2:13
  more
• 2:13
  cost
• 2:13
  effective
• 2:14
  to
• 2:15
  have
• 2:15
  the
• 2:15
  right
• 2:15
  people
• 2:16
  and
• 2:16
  the
• 2:16
  right
• 2:17
  process
• 2:18
  to
• 2:18
  get
• 2:18
  people
• 2:18
  through
• 2:18
  that
• 2:19
  project.
• 2:20
  Agreed.
• 2:21
  If
• 2:21
  you
• 2:21
  have
• 2:21
  the
• 2:21
  right
• 2:22
  people
• 2:22
  in
• 2:22
  the
• 2:22
  right
• 2:23
  process,
• 2:23
  it's
• 2:23
  much
• 2:24
  better.
• 2:24
  And
• 2:25
  if
• 2:25
  you
• 2:25
  don't,
• 2:26
  it
• 2:26
  can
• 2:26
  be
• 2:26
  miserable.
• 2:27
  So,
• 2:27
  yes,
• 2:28
  I
• 2:28
  endorse
• 2:29
  force
• 2:29
  that
• 2:29
  statement
• 2:30
  a
• 2:30
  hundred
• 2:30
  percent.
• 2:31
  Yeah.
• 2:32
  I
• 2:32
  mean,
• 2:33
  I
• 2:33
  figures
• 2:33
  it
• 2:34
  summed
• 2:34
  up
• 2:34
  the
• 2:34
  hour
• 2:34
  right
• 2:35
  there,
• 2:35
  which
• 2:35
  is
• 2:35
  all
• 2:35
  really
• 2:36
  lunch
• 2:36
  now.
• 2:39
  I'm
• 2:39
  kind
• 2:39
  of
• 2:39
  hungry
• 2:39
  anyway.
• 2:40
  Let's.
• 2:41
  All
• 2:41
  right.
• 2:42
  If
• 2:42
  you
• 2:42
  don't
• 2:42
  have
• 2:43
  those
• 2:43
  people,
• 2:43
  though,
• 2:44
  it
• 2:44
  can
• 2:44
  be
• 2:45
  miserable.
• 2:46
  And
• 2:47
  you
• 2:47
  know,
• 2:47
  something
• 2:47
  extremely
• 2:48
  one
• 2:48
  of
• 2:48
  those
• 2:48
  things
• 2:49
  that,
• 2:50
  that
• 2:50
  if
• 2:50
  it
• 2:51
  goes
• 2:51
  and
• 2:51
  works
• 2:52
  correctly,
• 2:53
  it
• 2:53
  works
• 2:54
  so
• 2:54
  beautifully.
• 2:55
  And
• 2:55
  when
• 2:55
  it's
• 2:55
  off
• 2:56
  the
• 2:56
  rails,
• 2:57
  it's
• 2:57
  off
• 2:58
  the
• 2:58
  rails.
• 2:58
  And
• 2:59
  this
• 2:59
  could
• 2:59
  be
• 2:59
  the
• 2:59
  part
• 3:00
  of
• 3:00
  the
• 3:01
  homeowner,
• 3:02
  it
• 3:02
  could
• 3:02
  be
• 3:02
  the
• 3:02
  part
• 3:03
  of
• 3:03
  the
• 3:03
  designer,
• 3:04
  it
• 3:04
  could
• 3:04
  be
• 3:05
  a
• 3:05
  part
• 3:05
  of
• 3:05
  the
• 3:05
  builder,
• 3:06
  remodeler,
• 3:07
  contractor,
• 3:08
  or
• 3:09
  it
• 3:09
  could
• 3:09
  be
• 3:09
  all
• 3:10
  three
• 3:10
  at
• 3:10
  the.
• 3:10
  Same
• 3:10
  time,
• 3:11
  a
• 3:11
  trifecta
• 3:12
  of
• 3:13
  disappointment,
• 3:14
  of
• 3:14
  chaos.
• 3:18
  And
• 3:18
  discipline.
• 3:23
  But
• 3:23
  it
• 3:23
  can
• 3:23
  be,
• 3:24
  and
• 3:24
  I've
• 3:24
  seen
• 3:24
  it
• 3:24
  from
• 3:25
  all
• 3:25
  sides.
• 3:25
  As
• 3:26
  a
• 3:26
  designer
• 3:26
  myself,
• 3:28
  if
• 3:28
  I
• 3:28
  got
• 3:29
  going
• 3:29
  on
• 3:29
  a
• 3:29
  project
• 3:29
  and
• 3:30
  went,
• 3:30
  oh,
• 3:30
  my
• 3:30
  gosh,
• 3:31
  this
• 3:31
  isn't
• 3:32
  going
• 3:32
  to
• 3:32
  be
• 3:32
  a
• 3:32
  good
• 3:32
  fit,
• 3:33
  I
• 3:33
  kind
• 3:34
  of
• 3:34
  had
• 3:34
  a
• 3:34
  rule
• 3:34
  by
• 3:35
  meeting
• 3:35
  two,
• 3:36
  if
• 3:36
  at
• 3:36
  the
• 3:37
  end
• 3:37
  of
• 3:37
  it,
• 3:37
  if
• 3:38
  I
• 3:38
  wasn't
• 3:39
  feeling
• 3:39
  like
• 3:40
  this
• 3:40
  was
• 3:40
  going
• 3:40
  to
• 3:41
  be
• 3:41
  awesome,
• 3:42
  I'd
• 3:42
  put
• 3:42
  a
• 3:42
  stop
• 3:43
  to
• 3:43
  it
• 3:43
  and
• 3:43
  just
• 3:43
  go,
• 3:44
  I
• 3:44
  Think
• 3:44
  I'm
• 3:44
  not
• 3:45
  the
• 3:45
  designer
• 3:45
  for
• 3:45
  your
• 3:46
  project,
• 3:46
  but
• 3:46
  here's
• 3:47
  a
• 3:47
  couple
• 3:47
  more
• 3:47
  you
• 3:47
  might
• 3:47
  want
• 3:48
  to
• 3:48
  talk
• 3:48
  to.
• 3:49
  And
• 3:49
  I'd
• 3:49
  give
• 3:49
  them
• 3:49
  to
• 3:50
  my
• 3:50
  competition
• 3:52
  because
• 3:52
  maybe
• 3:52
  they'd
• 3:52
  do
• 3:53
  better.
• 3:53
  Because
• 3:54
  I
• 3:55
  knew
• 3:55
  after
• 3:56
  years,
• 3:57
  if
• 3:57
  I
• 3:57
  hadn't
• 3:58
  let
• 3:58
  go
• 3:59
  a
• 3:59
  client
• 4:00
  or
• 4:00
  two
• 4:00
  in
• 4:00
  the
• 4:00
  last
• 4:01
  year,
• 4:01
  I
• 4:02
  might
• 4:02
  not
• 4:02
  have
• 4:02
  been
• 4:02
  picky
• 4:03
  enough
• 4:03
  and
• 4:03
  caused
• 4:04
  my
• 4:04
  own
• 4:04
  pain.
• 4:05
  I
• 4:05
  think
• 4:06
  it's
• 4:06
  really
• 4:06
  true
• 4:06
  that
• 4:08
  if
• 4:08
  it's
• 4:08
  not
• 4:08
  a
• 4:08
  good
• 4:09
  fit,
• 4:10
  personality
• 4:11
  wise,
• 4:11
  it
• 4:12
  won't
• 4:12
  be
• 4:12
  a
• 4:12
  good
• 4:12
  fit
• 4:13
  project
• 4:13
  wise.
• 4:14
  And
• 4:15
  it's.
• 4:16
  Some
• 4:16
  people
• 4:16
  have
• 4:17
  a
• 4:17
  tendency
• 4:17
  to
• 4:17
  try
• 4:17
  to
• 4:17
  be
• 4:18
  pleasers
• 4:19
  and
• 4:20
  if
• 4:20
  you're
• 4:20
  a
• 4:20
  pleaser,
• 4:21
  but
• 4:21
  the
• 4:21
  personality
• 4:22
  bit
• 4:22
  is
• 4:22
  not
• 4:22
  right.
• 4:23
  It
• 4:23
  just
• 4:23
  gets
• 4:24
  worse
• 4:24
  and
• 4:24
  harder
• 4:25
  and
• 4:25
  it's
• 4:25
  more
• 4:25
  and
• 4:25
  more
• 4:25
  of
• 4:26
  a
• 4:26
  drain
• 4:26
  energetically.
• 4:27
  And
• 4:28
  it
• 4:28
  also
• 4:28
  really
• 4:29
  shuts
• 4:29
  down
• 4:29
  your
• 4:29
  ability
• 4:30
  to
• 4:30
  be
• 4:30
  creative,
• 4:31
  I
• 4:31
  find.
• 4:31
  Yeah.
• 4:32
  Because
• 4:33
  you
• 4:33
  just
• 4:33
  feel
• 4:33
  like
• 4:33
  you're
• 4:34
  in
• 4:34
  this
• 4:34
  lock
• 4:36
  space
• 4:36
  with
• 4:36
  this
• 4:37
  person
• 4:37
  and
• 4:37
  you
• 4:38
  want
• 4:38
  to
• 4:38
  give
• 4:38
  them
• 4:39
  all
• 4:39
  the
• 4:39
  right
• 4:39
  things,
• 4:40
  all
• 4:40
  the
• 4:40
  good
• 4:40
  things.
• 4:41
  But
• 4:41
  for
• 4:41
  some
• 4:41
  reason
• 4:42
  or
• 4:42
  another,
• 4:42
  it's
• 4:42
  just
• 4:42
  not
• 4:43
  working.
• 4:44
  I've
• 4:44
  had
• 4:44
  a
• 4:44
  lot
• 4:44
  of
• 4:45
  very
• 4:45
  interesting
• 4:46
  client
• 4:47
  interactions
• 4:48
  and
• 4:48
  so
• 4:49
  many
• 4:49
  fun
• 4:49
  stories.
• 4:50
  In
• 4:50
  fact,
• 4:50
  Stephanie
• 4:51
  Poulson,
• 4:51
  one
• 4:51
  of
• 4:51
  my
• 4:51
  senior
• 4:52
  designers,
• 4:52
  is
• 4:52
  like,
• 4:53
  wendy,
• 4:53
  we've
• 4:54
  got
• 4:54
  to
• 4:54
  write
• 4:54
  a
• 4:54
  book.
• 4:54
  And
• 4:55
  I
• 4:55
  said,
• 4:55
  I
• 4:55
  can't.
• 4:55
  I
• 4:55
  can't
• 4:56
  do
• 4:56
  that
• 4:56
  until
• 4:56
  I
• 4:56
  retire
• 4:57
  because
• 4:57
  I'll
• 4:57
  never
• 4:58
  work
• 4:58
  again.
• 4:59
  Exactly.
• 5:00
  I'm
• 5:01
  almost
• 5:01
  ready
• 5:01
  to
• 5:01
  write
• 5:02
  mine.
• 5:02
  I
• 5:03
  call
• 5:03
  it
• 5:03
  the
• 5:03
  Designer
• 5:04
  Chronicles.
• 5:04
  Yeah.
• 5:06
  Oh,
• 5:06
  it's
• 5:06
  interesting,
• 5:07
  I
• 5:07
  think.
• 5:07
  And
• 5:08
  for
• 5:08
  John,
• 5:08
  I'm
• 5:08
  sure
• 5:09
  working
• 5:09
  with
• 5:10
  clients
• 5:10
  and
• 5:10
  with
• 5:11
  designers,
• 5:11
  he's.
• 5:12
  I'm
• 5:12
  sure
• 5:12
  he's
• 5:13
  experienced
• 5:13
  that
• 5:13
  space
• 5:14
  where
• 5:14
  he's
• 5:14
  kind
• 5:14
  of
• 5:14
  the
• 5:15
  go
• 5:15
  between
• 5:16
  a
• 5:17
  lot
• 5:17
  of
• 5:17
  times,
• 5:17
  and
• 5:18
  that's
• 5:18
  a
• 5:18
  very
• 5:19
  tough
• 5:19
  place
• 5:19
  to
• 5:19
  be
• 5:20
  as
• 5:20
  well.
• 5:21
  So
• 5:22
  it's.
• 5:24
  We
• 5:24
  always
• 5:24
  talk
• 5:24
  about
• 5:24
  the
• 5:25
  lessons
• 5:25
  hard
• 5:25
  learned.
• 5:26
  Right.
• 5:26
  And
• 5:27
  especially
• 5:27
  when
• 5:28
  you're
• 5:28
  starting
• 5:28
  out,
• 5:28
  you're
• 5:29
  just
• 5:29
  taking
• 5:29
  work
• 5:29
  because
• 5:29
  you
• 5:29
  need
• 5:30
  work,
• 5:30
  but
• 5:30
  you
• 5:30
  definitely
• 5:31
  learn
• 5:31
  quickly
• 5:32
  that.
• 5:33
  And
• 5:34
  Eric
• 5:34
  can
• 5:34
  attest,
• 5:35
  right.
• 5:35
  I
• 5:35
  had
• 5:35
  a
• 5:35
  sales
• 5:36
  guy.
• 5:36
  I
• 5:37
  had
• 5:37
  a
• 5:37
  sales
• 5:37
  guy.
• 5:38
  He'd
• 5:38
  go
• 5:39
  out
• 5:39
  in
• 5:39
  his
• 5:40
  tie
• 5:40
  and
• 5:41
  his
• 5:41
  fancy
• 5:41
  shirt
• 5:42
  and
• 5:42
  all
• 5:42
  in
• 5:43
  his
• 5:43
  Mercedes
• 5:43
  and
• 5:44
  try
• 5:44
  to
• 5:44
  sell
• 5:44
  a
• 5:44
  kitchen.
• 5:45
  Now,
• 5:45
  this
• 5:45
  was
• 5:46
  not.
• 5:46
  No,
• 5:46
  this
• 5:46
  was
• 5:47
  not.
• 5:47
  He
• 5:47
  was
• 5:47
  not
• 5:47
  rolling
• 5:47
  up
• 5:48
  in
• 5:48
  the
• 5:48
  G
• 5:48
  wagon.
• 5:49
  He
• 5:49
  was
• 5:49
  rolling
• 5:50
  up
• 5:50
  in
• 5:50
  the
• 5:50
  1984
• 5:52
  S
• 5:52
  class
• 5:52
  that
• 5:53
  looked
• 5:53
  like
• 5:53
  he
• 5:53
  was
• 5:53
  a
• 5:53
  Middle
• 5:54
  Eastern
• 5:55
  chic
• 5:56
  pulling
• 5:56
  up.
• 5:57
  He
• 5:57
  was
• 5:57
  very
• 5:58
  proud
• 5:58
  of
• 5:58
  his
• 5:58
  Mercedes,
• 5:59
  neither
• 6:00
  here
• 6:00
  nor
• 6:00
  there.
• 6:00
  The
• 6:01
  fact
• 6:01
  of
• 6:01
  the
• 6:01
  matter
• 6:01
  is
• 6:02
  he
• 6:02
  couldn't.
• 6:03
  He
• 6:03
  sold
• 6:03
  10%
• 6:04
  of
• 6:04
  what
• 6:04
  I
• 6:04
  would
• 6:05
  sell.
• 6:05
  I
• 6:05
  would
• 6:05
  close
• 6:05
  nine
• 6:06
  out
• 6:06
  of
• 6:06
  10,
• 6:06
  he'd
• 6:06
  close
• 6:07
  one
• 6:07
  out
• 6:07
  of
• 6:07
  10,
• 6:08
  and
• 6:08
  I
• 6:08
  would
• 6:08
  walk
• 6:09
  in
• 6:09
  with
• 6:09
  ripped
• 6:09
  jeans
• 6:10
  and
• 6:10
  long
• 6:10
  Hair
• 6:10
  and
• 6:11
  tattoos
• 6:11
  and
• 6:12
  dirty
• 6:13
  and
• 6:13
  just
• 6:13
  be
• 6:14
  genuine
• 6:15
  and
• 6:15
  authentic.
• 6:16
  And
• 6:16
  I
• 6:17
  just
• 6:17
  figured,
• 6:17
  you
• 6:17
  know
• 6:18
  what?
• 6:18
  If
• 6:18
  you
• 6:18
  don't
• 6:18
  like
• 6:19
  me
• 6:19
  because
• 6:19
  I
• 6:19
  got
• 6:19
  earrings
• 6:20
  or
• 6:20
  tattoos
• 6:21
  or
• 6:21
  whatever,
• 6:21
  I
• 6:22
  probably
• 6:22
  don't
• 6:22
  want
• 6:23
  to
• 6:23
  work
• 6:23
  with
• 6:23
  you.
• 6:24
  So
• 6:25
  what
• 6:25
  I
• 6:25
  found,
• 6:26
  the
• 6:26
  best
• 6:26
  answer
• 6:27
  is
• 6:27
  just
• 6:27
  be
• 6:27
  you.
• 6:28
  Don't
• 6:29
  sell,
• 6:30
  don't
• 6:30
  sell.
• 6:31
  Don't
• 6:31
  pretend,
• 6:32
  don't
• 6:32
  please.
• 6:33
  Like
• 6:33
  you're
• 6:33
  saying.
• 6:34
  And
• 6:36
  in
• 6:36
  almost
• 6:37
  30
• 6:37
  years
• 6:37
  of
• 6:37
  general
• 6:38
  contracting,
• 6:38
  I
• 6:38
  had
• 6:39
  one
• 6:39
  dissatisfied
• 6:41
  customer
• 6:42
  over
• 6:42
  a
• 6:42
  deck,
• 6:43
  and
• 6:44
  he
• 6:44
  was
• 6:44
  an
• 6:44
  attorney
• 6:45
  and
• 6:45
  then
• 6:46
  turned
• 6:46
  judge.
• 6:47
  And
• 6:48
  I
• 6:48
  won't
• 6:48
  mention
• 6:49
  the
• 6:49
  rest.
• 6:50
  And
• 6:50
  like,
• 6:51
  that
• 6:52
  guy
• 6:52
  was
• 6:52
  never
• 6:52
  going
• 6:53
  to
• 6:53
  be
• 6:53
  happy
• 6:53
  if
• 6:54
  I
• 6:54
  painted
• 6:54
  him
• 6:55
  in
• 6:55
  gold
• 6:55
  plate.
• 6:56
  Just
• 6:56
  there
• 6:56
  was
• 6:56
  going
• 6:57
  to
• 6:57
  be
• 6:57
  something
• 6:57
  wrong
• 6:57
  no
• 6:58
  matter
• 6:58
  what,
• 6:58
  because
• 6:58
  he
• 6:59
  just
• 6:59
  wanted
• 6:59
  a
• 6:59
  weasel.
• 7:00
  But
• 7:00
  legitimately,
• 7:01
  like,
• 7:01
  I
• 7:01
  just
• 7:01
  was
• 7:02
  myself.
• 7:02
  And
• 7:02
  that's
• 7:03
  the
• 7:03
  best
• 7:04
  answer.
• 7:05
  It
• 7:05
  solves
• 7:06
  a
• 7:06
  myriad
• 7:06
  of
• 7:07
  problems,
• 7:07
  right?
• 7:08
  No.
• 7:08
  This
• 7:08
  is
• 7:08
  how
• 7:08
  we
• 7:08
  work
• 7:09
  together.
• 7:09
  If
• 7:09
  you
• 7:09
  don't
• 7:09
  like
• 7:09
  that,
• 7:10
  we
• 7:10
  don't
• 7:10
  work
• 7:10
  together.
• 7:10
  That's
• 7:11
  all.
• 7:12
  Because
• 7:12
  nobody
• 7:12
  needs
• 7:13
  the
• 7:13
  stress.
• 7:13
  Life's
• 7:14
  too
• 7:14
  short.
• 7:14
  No
• 7:14
  amount
• 7:15
  of
• 7:15
  money's
• 7:15
  worth
• 7:15
  that
• 7:15
  kind
• 7:16
  of.
• 7:16
  Because
• 7:16
  then
• 7:17
  you
• 7:17
  take
• 7:17
  it
• 7:17
  home,
• 7:17
  then
• 7:18
  it
• 7:18
  goes
• 7:18
  everywhere,
• 7:18
  then
• 7:19
  you're
• 7:19
  fritting.
• 7:19
  And
• 7:20
  then
• 7:20
  there's
• 7:20
  the
• 7:20
  other
• 7:20
  side
• 7:21
  of
• 7:21
  the
• 7:21
  coin,
• 7:22
  right,
• 7:22
  guys?
• 7:22
  That
• 7:23
  is
• 7:23
  the
• 7:23
  project's
• 7:24
  done
• 7:24
  and
• 7:24
  you
• 7:25
  almost
• 7:25
  got
• 7:25
  a
• 7:25
  tear
• 7:25
  in
• 7:25
  your
• 7:26
  eye.
• 7:26
  Cause
• 7:26
  you're
• 7:26
  not
• 7:26
  going
• 7:26
  to
• 7:26
  be
• 7:26
  part
• 7:27
  of
• 7:27
  their
• 7:27
  life
• 7:27
  every
• 7:27
  day,
• 7:28
  right?
• 7:28
  It's.
• 7:29
  This
• 7:29
  is
• 7:29
  awesome.
• 7:29
  But,
• 7:30
  oh,
• 7:30
  man,
• 7:30
  I
• 7:31
  want
• 7:31
  to
• 7:31
  do
• 7:31
  another
• 7:31
  one
• 7:31
  with
• 7:32
  them
• 7:32
  because
• 7:32
  they
• 7:32
  were
• 7:32
  just
• 7:33
  so
• 7:33
  amazing
• 7:33
  and
• 7:34
  easy
• 7:34
  to
• 7:34
  work
• 7:34
  with.
• 7:35
  Yeah,
• 7:35
  they're
• 7:35
  coming
• 7:36
  to
• 7:36
  your
• 7:36
  next
• 7:36
  Christmas
• 7:37
  party.
• 7:37
  And,
• 7:38
  yeah.
• 7:38
  And
• 7:39
  honestly,
• 7:39
  those
• 7:39
  were
• 7:40
  the
• 7:40
  rewards
• 7:40
  of
• 7:40
  being
• 7:41
  a
• 7:41
  contractor.
• 7:41
  Making
• 7:42
  good
• 7:42
  money
• 7:42
  was
• 7:42
  cool
• 7:43
  and
• 7:43
  allowed
• 7:43
  me
• 7:43
  to
• 7:43
  do
• 7:44
  a
• 7:44
  lot
• 7:44
  of
• 7:44
  great
• 7:44
  things
• 7:44
  in
• 7:44
  life.
• 7:45
  But
• 7:45
  watching
• 7:46
  somebody
• 7:46
  dance
• 7:46
  in
• 7:46
  their
• 7:47
  new
• 7:47
  kitchen
• 7:47
  or
• 7:48
  cry,
• 7:48
  it
• 7:48
  was
• 7:49
  like,
• 7:49
  dude,
• 7:50
  that's
• 7:50
  the
• 7:50
  reward.
• 7:51
  And
• 7:51
  if
• 7:51
  you're
• 7:52
  making
• 7:52
  that
• 7:52
  happen,
• 7:53
  then
• 7:53
  there's
• 7:53
  only
• 7:53
  one
• 7:54
  way
• 7:54
  to
• 7:54
  make
• 7:54
  that
• 7:54
  happen,
• 7:54
  and
• 7:55
  that's
• 7:55
  be
• 7:55
  authentic.
• 7:56
  Right?
• 7:56
  And
• 7:57
  I
• 7:57
  don't
• 7:57
  know,
• 7:58
  that
• 7:58
  was
• 7:58
  just
• 7:58
  always
• 7:58
  my
• 7:58
  story.
• 7:59
  Let's
• 7:59
  talk
• 7:59
  about
• 7:59
  the
• 8:00
  process
• 8:00
  here.
• 8:01
  And
• 8:01
  this
• 8:01
  is
• 8:01
  going
• 8:01
  to
• 8:01
  be
• 8:02
  who
• 8:02
  comes
• 8:03
  first,
• 8:03
  the
• 8:03
  chicken
• 8:04
  or
• 8:04
  the
• 8:04
  egg?
• 8:04
  Right.
• 8:05
  Do
• 8:06
  you
• 8:06
  hire
• 8:06
  the
• 8:06
  designer
• 8:07
  first
• 8:07
  to
• 8:07
  desire
• 8:08
  the
• 8:08
  contractor
• 8:09
  first,
• 8:09
  or
• 8:09
  is
• 8:10
  it
• 8:10
  the
• 8:10
  same
• 8:10
  time
• 8:10
  to
• 8:11
  see
• 8:11
  if
• 8:11
  they
• 8:11
  work
• 8:11
  together?
• 8:12
  What's
• 8:12
  your
• 8:12
  guys
• 8:13
  take?
• 8:14
  I
• 8:14
  love
• 8:15
  to
• 8:15
  see
• 8:15
  them
• 8:15
  hired
• 8:16
  together
• 8:17
  because
• 8:18
  then
• 8:18
  you
• 8:18
  can
• 8:19
  just
• 8:19
  duke
• 8:19
  it
• 8:19
  out
• 8:19
  and
• 8:20
  get
• 8:20
  it
• 8:20
  over
• 8:20
  with.
• 8:20
  Or
• 8:21
  you
• 8:21
  come
• 8:21
  as
• 8:22
  a
• 8:22
  package,
• 8:23
  right?
• 8:23
  Or
• 8:23
  you
• 8:23
  come
• 8:24
  as
• 8:24
  a
• 8:24
  package.
• 8:24
  It's.
• 8:25
  Yeah,
• 8:25
  well,
• 8:25
  I've
• 8:25
  got
• 8:26
  your
• 8:26
  contractor
• 8:27
  or
• 8:27
  I've
• 8:27
  got
• 8:28
  the
• 8:28
  designer
• 8:28
  that
• 8:29
  will
• 8:29
  come
• 8:29
  in
• 8:29
  here,
• 8:29
  right?
• 8:30
  So
• 8:30
  whoever
• 8:30
  gets
• 8:30
  the
• 8:31
  first
• 8:31
  call,
• 8:31
  just
• 8:31
  how
• 8:31
  many?
• 8:32
  I'd
• 8:32
  always
• 8:32
  bring
• 8:33
  you
• 8:33
  in
• 8:33
  on
• 8:33
  the
• 8:33
  job
• 8:33
  because
• 8:34
  I
• 8:34
  knew
• 8:34
  we'd
• 8:34
  do
• 8:34
  it
• 8:34
  effectively
• 8:35
  and
• 8:35
  there
• 8:35
  wouldn't
• 8:36
  be
• 8:36
  any.
• 8:37
  No,
• 8:37
  we
• 8:37
  really
• 8:37
  need
• 8:38
  this
• 8:38
  to
• 8:38
  be
• 8:38
  the.
• 8:40
  And
• 8:40
  vice
• 8:41
  versa.
• 8:41
  And
• 8:42
  I
• 8:42
  would
• 8:42
  do
• 8:42
  the
• 8:42
  same
• 8:43
  thing
• 8:43
  as
• 8:43
  a
• 8:43
  designer.
• 8:44
  I
• 8:44
  would.
• 8:44
  Oh
• 8:45
  great,
• 8:45
  you're
• 8:46
  hiring
• 8:46
  me
• 8:46
  first.
• 8:46
  Great,
• 8:47
  Cool.
• 8:47
  Let's
• 8:47
  bring
• 8:47
  my
• 8:48
  contractor
• 8:48
  that
• 8:48
  I
• 8:48
  think
• 8:49
  would
• 8:49
  be
• 8:49
  a
• 8:49
  great
• 8:49
  fit
• 8:49
  because
• 8:50
  I'm
• 8:50
  already
• 8:50
  know
• 8:50
  the
• 8:50
  people
• 8:51
  a
• 8:51
  little
• 8:51
  bit.
• 8:51
  I've
• 8:51
  had
• 8:51
  at
• 8:52
  least
• 8:52
  one
• 8:52
  meeting
• 8:53
  and
• 8:53
  I'm
• 8:53
  like,
• 8:53
  oh,
• 8:54
  they're
• 8:54
  a
• 8:54
  Johnny
• 8:55
  person.
• 8:55
  They're
• 8:56
  going
• 8:56
  to
• 8:56
  get
• 8:56
  along
• 8:56
  great.
• 8:57
  What's
• 8:57
  your
• 8:57
  take,
• 8:57
  Wendy?
• 8:58
  I
• 8:59
  think
• 8:59
  whoever
• 9:00
  gets
• 9:00
  there
• 9:01
  first,
• 9:01
  as
• 9:02
  long
• 9:02
  as
• 9:02
  they
• 9:02
  know
• 9:02
  that
• 9:03
  they
• 9:03
  need
• 9:04
  a
• 9:04
  really
• 9:04
  great
• 9:04
  team
• 9:05
  around
• 9:05
  them
• 9:05
  and
• 9:05
  they
• 9:05
  introduce
• 9:06
  them
• 9:06
  early
• 9:07
  is
• 9:07
  a
• 9:07
  great
• 9:08
  idea.
• 9:08
  If
• 9:08
  we're
• 9:09
  doing
• 9:09
  a
• 9:09
  new
• 9:09
  build.
• 9:10
  If
• 9:10
  a
• 9:10
  client
• 9:11
  calls
• 9:11
  me
• 9:11
  for
• 9:11
  a
• 9:11
  new
• 9:12
  build
• 9:12
  and
• 9:12
  says,
• 9:12
  well,
• 9:13
  who's
• 9:14
  a
• 9:14
  good
• 9:14
  architect
• 9:14
  that
• 9:14
  I
• 9:15
  should
• 9:15
  use?
• 9:15
  I
• 9:15
  have
• 9:16
  a
• 9:16
  couple
• 9:16
  that
• 9:16
  I
• 9:16
  recommend
• 9:17
  and
• 9:17
  then
• 9:17
  I
• 9:18
  have
• 9:18
  a
• 9:18
  couple
• 9:18
  of
• 9:18
  contractors
• 9:19
  that
• 9:19
  I
• 9:19
  really
• 9:20
  trust
• 9:20
  and
• 9:20
  respect
• 9:21
  and
• 9:21
  I
• 9:21
  mention
• 9:22
  them
• 9:23
  and
• 9:23
  I'll
• 9:23
  tell.
• 9:24
  Sorry,
• 9:25
  I'll
• 9:26
  tell
• 9:26
  the
• 9:26
  homeowners
• 9:27
  we
• 9:28
  all
• 9:28
  need
• 9:28
  to
• 9:28
  be
• 9:28
  in
• 9:28
  the
• 9:28
  room
• 9:29
  because
• 9:30
  all
• 9:30
  of
• 9:30
  us
• 9:31
  come
• 9:31
  at
• 9:31
  this
• 9:31
  from
• 9:31
  a
• 9:31
  different
• 9:32
  perspective.
• 9:33
  I
• 9:33
  respect
• 9:34
  each
• 9:34
  of
• 9:34
  them.
• 9:35
  Everyone's
• 9:36
  going
• 9:36
  to
• 9:36
  catch
• 9:36
  something
• 9:37
  that
• 9:37
  the
• 9:37
  other
• 9:37
  guy
• 9:37
  wouldn't
• 9:38
  catch.
• 9:39
  And
• 9:39
  in
• 9:39
  the
• 9:40
  end
• 9:40
  that
• 9:40
  means
• 9:41
  very
• 9:41
  few
• 9:41
  change
• 9:42
  orders.
• 9:43
  A
• 9:43
  really
• 9:44
  beautiful,
• 9:44
  well
• 9:45
  executed
• 9:45
  project
• 9:46
  that's
• 9:46
  on
• 9:46
  time
• 9:46
  and
• 9:46
  on
• 9:47
  budget
• 9:47
  because
• 9:48
  we
• 9:48
  can
• 9:48
  problem
• 9:49
  solve
• 9:49
  as
• 9:49
  we
• 9:49
  build
• 9:50
  it
• 9:50
  out
• 9:51
  on
• 9:51
  paper
• 9:52
  so
• 9:52
  that
• 9:52
  when
• 9:52
  we
• 9:52
  build
• 9:53
  it
• 9:53
  out
• 9:53
  for
• 9:53
  real,
• 9:54
  of
• 9:54
  course
• 9:55
  you'll
• 9:55
  have
• 9:55
  things
• 9:55
  come
• 9:56
  up.
• 9:56
  But
• 9:56
  you're.
• 9:57
  You
• 9:57
  all
• 9:57
  get
• 9:57
  along
• 9:58
  so
• 9:58
  well
• 9:58
  by
• 9:59
  then
• 9:59
  because
• 9:59
  you've
• 9:59
  been
• 9:59
  working
• 10:00
  together
• 10:00
  for
• 10:01
  a
• 10:01
  while
• 10:01
  developing
• 10:02
  the
• 10:02
  plan
• 10:02
  that
• 10:03
  it's
• 10:03
  easy
• 10:03
  to
• 10:04
  overcome
• 10:04
  those
• 10:04
  kinds
• 10:05
  of
• 10:05
  challenges.
• 10:05
  It's
• 10:06
  when
• 10:06
  there's
• 10:06
  these
• 10:07
  weird
• 10:09
  walls
• 10:09
  that
• 10:09
  are
• 10:09
  kind
• 10:09
  of
• 10:10
  put
• 10:10
  up
• 10:10
  between.
• 10:11
  Yep.
• 10:12
  The
• 10:12
  builder
• 10:12
  or
• 10:12
  the
• 10:13
  architect
• 10:13
  or
• 10:13
  the
• 10:14
  designer
• 10:14
  or.
• 10:15
  And
• 10:15
  I
• 10:15
  just,
• 10:16
  I
• 10:16
  think
• 10:16
  Johnny's
• 10:17
  right.
• 10:17
  You
• 10:17
  really
• 10:17
  do
• 10:17
  have
• 10:18
  to
• 10:18
  be
• 10:18
  yourself
• 10:19
  because
• 10:20
  it's
• 10:21
  a.
• 10:21
  It's
• 10:21
  so
• 10:22
  high
• 10:22
  touch
• 10:23
  building
• 10:24
  a
• 10:25
  home
• 10:25
  or
• 10:25
  renovating
• 10:26
  a
• 10:26
  home
• 10:27
  and
• 10:28
  there's
• 10:28
  so
• 10:28
  much
• 10:28
  at
• 10:29
  stake
• 10:29
  and
• 10:30
  it's
• 10:31
  not
• 10:31
  easy
• 10:31
  if
• 10:32
  the
• 10:32
  people
• 10:32
  are
• 10:32
  living
• 10:33
  there
• 10:33
  in
• 10:33
  the
• 10:33
  middle
• 10:33
  of
• 10:33
  a
• 10:33
  renovation.
• 10:34
  It's
• 10:34
  extremely
• 10:35
  stressful.
• 10:36
  It's
• 10:36
  just.
• 10:37
  It's
• 10:37
  hard
• 10:37
  to
• 10:37
  live
• 10:37
  in
• 10:38
  a
• 10:38
  mess.
• 10:38
  Around
• 10:38
  the
• 10:38
  house
• 10:39
  show.
• 10:39
  We'll
• 10:39
  be
• 10:39
  right
• 10:39
  back
• 10:40
  with
• 10:40
  more
• 10:40
  from
• 10:40
  legendary
• 10:41
  interior
• 10:42
  designer
• 10:42
  Wendy
• 10:43
  Glasester
• 10:44
  just
• 10:44
  after
• 10:45
  these
• 10:45
  important
• 10:45
  messages.
• 12:23
  Kids
• 12:24
  these
• 12:24
  days
• 12:24
  will
• 12:25
  never
• 12:26
  understand
• 12:29
  what
• 12:29
  it's
• 12:29
  like
• 12:30
  to
• 12:30
  play
• 12:30
  an
• 12:31
  instrument
• 12:32
  like
• 12:32
  being
• 12:33
  a
• 12:33
  fan.
• 12:34
  What's
• 12:35
  up?
• 12:35
  This
• 12:35
  is
• 12:35
  Stix
• 12:35
  it
• 12:36
  in
• 12:36
  ya
• 12:36
  and.
• 12:37
  Satchel
• 12:37
  from
• 12:38
  Steel
• 12:38
  Panther.
• 12:39
  And
• 12:39
  you
• 12:39
  are
• 12:40
  listening
• 12:40
  to
• 12:41
  around
• 12:41
  the
• 12:41
  house
• 12:42
  with
• 12:42
  Eric
• 12:42
  G.
• 12:43
  Yeah,
• 12:44
  we
• 12:45
  love.
• 12:45
  Eric
• 12:45
  G.
• 12:46
  And
• 12:46
  you
• 12:46
  should,
• 12:46
  too.
• 12:50
  Welcome
• 12:51
  back
• 12:51
  to
• 12:51
  the
• 12:51
  around
• 12:51
  the
• 12:52
  House
• 12:52
  show.
• 12:52
  If
• 12:53
  you
• 12:53
  want
• 12:53
  to
• 12:53
  find
• 12:53
  out
• 12:54
  more
• 12:54
  about
• 12:54
  us,
• 12:54
  head
• 12:55
  to
• 12:55
  our
• 12:55
  website,
• 12:56
  aroundthehouse
• 12:57
  online.com.
• 12:59
  Now
• 12:59
  let's
• 12:59
  get
• 12:59
  back
• 13:00
  to
• 13:00
  renowned
• 13:00
  interior
• 13:01
  designer
• 13:01
  Wendy
• 13:02
  Glasester
• 13:03
  as
• 13:03
  we
• 13:03
  discuss
• 13:03
  the
• 13:04
  design
• 13:04
  process
• 13:05
  and
• 13:05
  how
• 13:05
  to
• 13:05
  navigate
• 13:06
  your
• 13:06
  next
• 13:06
  project.
• 13:07
  Are
• 13:07
  living
• 13:07
  there
• 13:07
  in
• 13:08
  the
• 13:08
  middle
• 13:08
  of
• 13:08
  a
• 13:08
  renovation,
• 13:09
  it's
• 13:09
  extremely
• 13:10
  stressful.
• 13:11
  It's
• 13:11
  just.
• 13:11
  It's
• 13:12
  hard
• 13:12
  to
• 13:12
  live
• 13:12
  in
• 13:12
  a
• 13:12
  mess.
• 13:13
  And
• 13:13
  if
• 13:14
  you
• 13:14
  have
• 13:15
  those
• 13:16
  relationships
• 13:16
  that
• 13:17
  are
• 13:17
  really
• 13:17
  solid
• 13:18
  before
• 13:18
  you
• 13:18
  begin
• 13:19
  demo,
• 13:20
  it
• 13:20
  will
• 13:20
  be
• 13:20
  a
• 13:20
  much
• 13:21
  better
• 13:21
  job.
• 13:22
  And
• 13:22
  I
• 13:22
  just
• 13:22
  think
• 13:22
  it's
• 13:23
  important
• 13:23
  to
• 13:23
  have
• 13:23
  respect
• 13:24
  for
• 13:25
  each
• 13:25
  member
• 13:25
  of
• 13:25
  the
• 13:26
  team
• 13:26
  that
• 13:26
  way.
• 13:27
  Really
• 13:27
  Key.
• 13:28
  It's.
• 13:29
  It's
• 13:29
  so
• 13:29
  much
• 13:30
  more
• 13:30
  about
• 13:30
  being
• 13:31
  human,
• 13:33
  and
• 13:33
  that's
• 13:33
  a
• 13:33
  piece
• 13:34
  that
• 13:34
  so
• 13:34
  many
• 13:35
  people
• 13:35
  don't
• 13:36
  understand.
• 13:36
  Right.
• 13:37
  It's
• 13:37
  about
• 13:37
  pulling
• 13:37
  your
• 13:38
  ego
• 13:38
  out
• 13:38
  of
• 13:38
  it
• 13:39
  and.
• 13:40
  Right.
• 13:41
  It's
• 13:41
  just
• 13:41
  like
• 13:41
  being
• 13:41
  in
• 13:41
  a
• 13:42
  band.
• 13:42
  Eric.
• 13:42
  Right.
• 13:43
  What's
• 13:43
  a
• 13:43
  good
• 13:43
  song?
• 13:44
  A
• 13:44
  good
• 13:44
  song
• 13:44
  is
• 13:44
  one
• 13:45
  where
• 13:45
  nobody's
• 13:46
  got
• 13:46
  a
• 13:46
  dog
• 13:46
  in
• 13:47
  the
• 13:47
  fight.
• 13:47
  It's.
• 13:48
  You
• 13:48
  write
• 13:48
  for
• 13:49
  the
• 13:49
  song.
• 13:49
  Not
• 13:50
  well.
• 13:50
  I
• 13:50
  want
• 13:50
  my
• 13:51
  bass
• 13:51
  part
• 13:51
  to
• 13:51
  show
• 13:52
  up
• 13:52
  really
• 13:52
  loud.
• 13:52
  And
• 13:53
  you
• 13:53
  have
• 13:53
  to
• 13:53
  come
• 13:53
  at
• 13:54
  it
• 13:54
  from
• 13:54
  that
• 13:54
  type
• 13:55
  of
• 13:55
  process.
• 13:55
  You
• 13:55
  have
• 13:56
  to
• 13:56
  know
• 13:56
  that
• 13:56
  the
• 13:57
  homeowner
• 13:57
  is
• 13:57
  going
• 13:57
  to
• 13:57
  freak
• 13:58
  out
• 13:58
  when
• 13:58
  you
• 13:58
  tear
• 13:58
  that
• 13:59
  wall
• 13:59
  out.
• 13:59
  There's
• 14:00
  going
• 14:00
  to
• 14:00
  be
• 14:00
  tension,
• 14:01
  and
• 14:02
  you
• 14:02
  have
• 14:02
  to
• 14:02
  be
• 14:03
  mature
• 14:03
  enough
• 14:03
  to
• 14:03
  handle
• 14:04
  that
• 14:04
  and
• 14:04
  be
• 14:05
  delicate
• 14:05
  with
• 14:05
  it
• 14:05
  because
• 14:06
  you're
• 14:06
  dealing
• 14:06
  with
• 14:06
  their
• 14:06
  baby,
• 14:07
  which
• 14:07
  is
• 14:07
  their
• 14:07
  home.
• 14:08
  Like
• 14:08
  so
• 14:09
  many,
• 14:10
  it's
• 14:10
  very
• 14:10
  much.
• 14:11
  It's
• 14:11
  as
• 14:11
  much
• 14:12
  a
• 14:12
  psychological
• 14:13
  process
• 14:13
  as
• 14:14
  it
• 14:14
  is
• 14:14
  a
• 14:14
  process
• 14:15
  of
• 14:15
  labor.
• 14:16
  Right.
• 14:16
  It's
• 14:16
  just.
• 14:17
  Yeah,
• 14:18
  it's
• 14:18
  a
• 14:18
  human
• 14:18
  touch
• 14:19
  thing
• 14:19
  the
• 14:19
  most.
• 14:20
  I
• 14:20
  think
• 14:20
  the
• 14:21
  hardest
• 14:21
  part
• 14:21
  in
• 14:22
  the
• 14:22
  front
• 14:22
  end
• 14:23
  is
• 14:23
  the
• 14:23
  money
• 14:24
  part,
• 14:24
  and
• 14:24
  it
• 14:24
  has
• 14:25
  nothing
• 14:25
  to
• 14:25
  do
• 14:25
  with
• 14:26
  the
• 14:26
  homeowner.
• 14:26
  To
• 14:26
  start.
• 14:27
  If
• 14:27
  you
• 14:28
  have
• 14:28
  an
• 14:28
  architect
• 14:29
  and
• 14:29
  you
• 14:29
  have
• 14:29
  a
• 14:30
  designer
• 14:31
  and
• 14:31
  you
• 14:31
  have
• 14:31
  a
• 14:32
  builder
• 14:32
  or
• 14:32
  remodeler
• 14:33
  and
• 14:34
  each
• 14:34
  one
• 14:34
  of
• 14:35
  them
• 14:35
  wants
• 14:35
  to
• 14:35
  take
• 14:36
  a
• 14:36
  percentage
• 14:37
  of
• 14:37
  the
• 14:37
  materials.
• 14:39
  Oh,
• 14:40
  this
• 14:40
  starts
• 14:40
  to
• 14:41
  get
• 14:41
  crazy.
• 14:42
  Because
• 14:42
  if
• 14:43
  the
• 14:43
  architect
• 14:43
  is.
• 14:44
  Yeah,
• 14:44
  my
• 14:44
  fee
• 14:44
  is
• 14:44
  this.
• 14:45
  And
• 14:45
  a
• 14:45
  percentage
• 14:46
  of
• 14:46
  the
• 14:46
  project.
• 14:47
  And
• 14:47
  the
• 14:47
  designer
• 14:48
  goes,
• 14:49
  all
• 14:49
  right,
• 14:50
  I'm
• 14:51
  doing
• 14:51
  this.
• 14:52
  And
• 14:52
  a
• 14:53
  percentage
• 14:53
  of
• 14:53
  my
• 14:54
  materials.
• 14:55
  And
• 14:55
  the
• 14:55
  builder
• 14:56
  goes,
• 14:56
  well,
• 14:56
  I
• 14:56
  got
• 14:56
  to
• 14:57
  make
• 14:57
  all
• 14:57
  this
• 14:57
  stuff
• 14:57
  show
• 14:58
  up,
• 14:58
  and
• 14:59
  it's
• 14:59
  coming
• 14:59
  through
• 14:59
  my
• 15:00
  books,
• 15:01
  so
• 15:01
  I
• 15:01
  got
• 15:01
  to
• 15:01
  do
• 15:02
  this.
• 15:02
  And
• 15:02
  a
• 15:03
  percentage
• 15:05
  that
• 15:06
  can
• 15:06
  compound
• 15:07
  really
• 15:07
  quickly
• 15:09
  if
• 15:09
  there
• 15:09
  aren't
• 15:10
  some
• 15:10
  honest
• 15:10
  conversations
• 15:11
  and
• 15:11
  if
• 15:12
  these
• 15:12
  people
• 15:12
  haven't
• 15:12
  worked
• 15:13
  together
• 15:13
  before.
• 15:14
  I
• 15:14
  just
• 15:15
  don't
• 15:15
  do
• 15:15
  that.
• 15:17
  I
• 15:17
  don't
• 15:17
  either.
• 15:18
  I
• 15:18
  don't
• 15:18
  work
• 15:18
  with
• 15:18
  architects
• 15:19
  that
• 15:19
  do
• 15:19
  that
• 15:19
  because
• 15:20
  that
• 15:20
  means
• 15:21
  things
• 15:21
  will
• 15:21
  be
• 15:22
  specified
• 15:22
  that
• 15:22
  are
• 15:23
  impractical
• 15:24
  just
• 15:24
  because,
• 15:24
  as
• 15:25
  I
• 15:25
  see
• 15:25
  it
• 15:26
  in
• 15:26
  particular
• 15:26
  with
• 15:26
  windows.
• 15:27
  And
• 15:27
  I
• 15:27
  may
• 15:27
  notice
• 15:28
  it
• 15:28
  more
• 15:29
  with
• 15:29
  windows
• 15:30
  and
• 15:30
  doors
• 15:30
  because
• 15:30
  my
• 15:31
  husband
• 15:31
  is
• 15:31
  a
• 15:31
  commercial
• 15:32
  glass
• 15:32
  and
• 15:32
  storefront
• 15:33
  guy.
• 15:33
  So
• 15:34
  I
• 15:34
  can
• 15:34
  see.
• 15:34
  Oh,
• 15:35
  they
• 15:35
  want
• 15:35
  that
• 15:36
  window
• 15:36
  from
• 15:36
  Canada.
• 15:37
  Great.
• 15:38
  Oh,
• 15:38
  I
• 15:38
  love
• 15:38
  the
• 15:39
  Polish
• 15:39
  ones.
• 15:39
  That
• 15:40
  one
• 15:40
  from
• 15:40
  Poland
• 15:40
  is
• 15:41
  really
• 15:41
  cool
• 15:41
  because
• 15:41
  it's
• 15:41
  got
• 15:42
  eight
• 15:42
  panes
• 15:42
  of
• 15:42
  glass.
• 15:43
  Nice.
• 15:44
  I'm
• 15:44
  glad
• 15:45
  you
• 15:45
  said
• 15:45
  you
• 15:45
  never
• 15:46
  do
• 15:46
  that
• 15:46
  because
• 15:47
  I
• 15:47
  have
• 15:47
  never
• 15:48
  done
• 15:48
  that.
• 15:48
  I
• 15:48
  was
• 15:48
  like,
• 15:49
  what?
• 15:49
  I
• 15:50
  never.
• 15:50
  But
• 15:50
  it
• 15:51
  does
• 15:51
  happen.
• 15:51
  I
• 15:51
  hear
• 15:52
  it
• 15:52
  a
• 15:52
  lot
• 15:52
  and
• 15:52
  it
• 15:53
  causes
• 15:53
  a
• 15:53
  lot
• 15:53
  of.
• 15:53
  Certainly,
• 15:54
  yeah.
• 15:55
  I
• 15:55
  never
• 15:56
  had
• 15:56
  to
• 15:56
  go
• 15:56
  through
• 15:56
  it.
• 15:58
  So
• 15:58
  I
• 15:58
  don't
• 15:58
  buy
• 15:58
  the
• 15:59
  tile
• 15:59
  because
• 15:59
  I'm
• 16:00
  not
• 16:00
  putting
• 16:00
  it
• 16:00
  in
• 16:00
  and
• 16:01
  it's
• 16:01
  never
• 16:01
  going
• 16:01
  to
• 16:01
  be
• 16:01
  in
• 16:02
  my
• 16:02
  hands.
• 16:02
  I
• 16:02
  want
• 16:03
  the
• 16:03
  installer
• 16:03
  to
• 16:04
  buy
• 16:04
  the
• 16:04
  tile.
• 16:04
  You
• 16:05
  and
• 16:05
  I
• 16:05
  don't
• 16:05
  buy
• 16:05
  the
• 16:05
  style.
• 16:06
  You
• 16:06
  and
• 16:06
  I
• 16:06
  went,
• 16:06
  oh,
• 16:07
  we
• 16:07
  are
• 16:07
  on
• 16:07
  the
• 16:07
  same
• 16:07
  page
• 16:08
  on
• 16:08
  this
• 16:08
  one.
• 16:08
  Because
• 16:08
  this
• 16:09
  is
• 16:09
  probably
• 16:09
  the
• 16:10
  biggest
• 16:10
  controversy
• 16:11
  in
• 16:12
  interior
• 16:12
  design
• 16:12
  out
• 16:13
  there
• 16:13
  is
• 16:13
  this
• 16:14
  topic.
• 16:14
  Well,
• 16:15
  a
• 16:15
  lot
• 16:15
  of
• 16:15
  the
• 16:15
  business
• 16:15
  models
• 16:16
  for
• 16:16
  interior
• 16:17
  designers
• 16:17
  means
• 16:18
  that
• 16:18
  they
• 16:18
  buy
• 16:18
  and
• 16:19
  mark
• 16:19
  up
• 16:19
  product.
• 16:20
  I
• 16:20
  mean,
• 16:20
  they'll
• 16:20
  buy
• 16:20
  plumbing,
• 16:21
  they'll
• 16:21
  buy
• 16:21
  appliances,
• 16:22
  they'll
• 16:23
  buy
• 16:23
  the
• 16:24
  flooring,
• 16:24
  they'll
• 16:24
  buy.
• 16:25
  And
• 16:25
  it's
• 16:25
  just.
• 16:25
  You
• 16:25
  ultimately
• 16:26
  want
• 16:26
  to
• 16:26
  be
• 16:26
  responsible
• 16:27
  for
• 16:27
  all
• 16:27
  of
• 16:27
  that.
• 16:28
  Well,
• 16:28
  here's
• 16:28
  the
• 16:29
  problem
• 16:29
  is,
• 16:29
  from
• 16:30
  the
• 16:30
  contractor's
• 16:30
  point
• 16:31
  of
• 16:31
  view,
• 16:31
  if
• 16:32
  let's
• 16:32
  say
• 16:32
  Johnny
• 16:33
  installs
• 16:34
  a
• 16:35
  cooler
• 16:36
  bathtub
• 16:36
  and
• 16:37
  it's
• 16:37
  got
• 16:37
  a
• 16:37
  flaw
• 16:37
  in
• 16:38
  it,
• 16:38
  or
• 16:38
  there's
• 16:38
  a
• 16:39
  warranty
• 16:39
  claim
• 16:39
  with
• 16:39
  this
• 16:40
  big
• 16:40
  cooler
• 16:40
  bathtub
• 16:41
  that
• 16:41
  you
• 16:41
  just
• 16:41
  used
• 16:41
  a
• 16:41
  crane
• 16:41
  to
• 16:42
  put
• 16:42
  in
• 16:42
  because
• 16:42
  it's
• 16:43
  cast
• 16:43
  iron,
• 16:44
  something's
• 16:45
  wrong
• 16:45
  with
• 16:45
  it.
• 16:46
  Right.
• 16:46
  You
• 16:46
  know,
• 16:47
  in
• 16:47
  there,
• 16:48
  you
• 16:48
  as
• 16:48
  the
• 16:49
  designer
• 16:49
  are
• 16:49
  now
• 16:49
  responsible
• 16:50
  for
• 16:51
  that
• 16:51
  product
• 16:51
  that
• 16:51
  you
• 16:51
  just
• 16:52
  sold.
• 16:52
  The
• 16:53
  plumber's
• 16:53
  going,
• 16:54
  ain't
• 16:54
  my
• 16:54
  deal.
• 16:55
  I'm
• 16:55
  out.
• 16:56
  And
• 16:57
  now
• 16:57
  who's
• 16:58
  paying
• 16:58
  the
• 16:58
  labor
• 16:59
  for
• 16:59
  someone
• 16:59
  to
• 17:00
  come
• 17:00
  put
• 17:00
  it
• 17:00
  back
• 17:00
  in?
• 17:01
  Yep.
• 17:01
  Trying
• 17:02
  to
• 17:02
  get
• 17:03
  Kohler,
• 17:03
  let's
• 17:04
  say,
• 17:04
  to
• 17:04
  pick
• 17:04
  up
• 17:04
  that
• 17:04
  price
• 17:05
  kind
• 17:05
  of
• 17:06
  hard.
• 17:07
  Who's
• 17:07
  eating
• 17:07
  that
• 17:08
  when
• 17:08
  things
• 17:08
  go
• 17:08
  sideways?
• 17:10
  And
• 17:10
  for
• 17:11
  the.
• 17:11
  To
• 17:11
  me,
• 17:11
  my
• 17:12
  math
• 17:12
  was
• 17:12
  always
• 17:12
  for
• 17:13
  the
• 17:13
  amount
• 17:13
  of
• 17:14
  risk
• 17:14
  that
• 17:14
  I'm
• 17:15
  taking
• 17:15
  on.
• 17:16
  That
• 17:16
  orange
• 17:16
  ain't
• 17:17
  worth
• 17:17
  the
• 17:17
  squeeze.
• 17:18
  No,
• 17:19
  absolutely
• 17:19
  not.
• 17:19
  Plus,
• 17:20
  that
• 17:20
  means
• 17:20
  I
• 17:20
  have
• 17:20
  to
• 17:21
  be
• 17:21
  an
• 17:21
  expert
• 17:21
  in
• 17:21
  every
• 17:22
  single
• 17:22
  thing
• 17:22
  out
• 17:22
  there
• 17:23
  instead
• 17:23
  of
• 17:24
  having
• 17:25
  really
• 17:25
  trusting
• 17:26
  relationships
• 17:26
  with
• 17:26
  people
• 17:27
  who
• 17:27
  are
• 17:27
  experts
• 17:28
  at
• 17:28
  flooring,
• 17:29
  at
• 17:30
  lighting,
• 17:30
  at
• 17:31
  plumbing,
• 17:32
  all
• 17:32
  these
• 17:32
  different
• 17:33
  parts
• 17:33
  that
• 17:33
  make
• 17:34
  the
• 17:34
  hole.
• 17:35
  I
• 17:35
  am
• 17:36
  not
• 17:36
  the
• 17:37
  end
• 17:37
  all
• 17:37
  be
• 17:38
  all,
• 17:38
  and
• 17:38
  I
• 17:38
  know
• 17:39
  it.
• 17:39
  And
• 17:39
  I
• 17:40
  am
• 17:40
  doing
• 17:40
  my
• 17:40
  client
• 17:41
  a
• 17:41
  disservice
• 17:41
  if
• 17:42
  I
• 17:42
  don't
• 17:42
  involve
• 17:43
  the
• 17:43
  best
• 17:44
  of
• 17:44
  the
• 17:44
  best
• 17:44
  in
• 17:44
  their
• 17:44
  project
• 17:45
  and
• 17:46
  just
• 17:46
  assume
• 17:47
  responsibility
• 17:48
  for
• 17:48
  all
• 17:48
  of
• 17:48
  it
• 17:48
  because
• 17:49
  I
• 17:49
  want
• 17:49
  to
• 17:49
  make
• 17:50
  X
• 17:50
  this
• 17:50
  year.
• 17:51
  I
• 17:51
  just.
• 17:52
  And
• 17:52
  you
• 17:52
  don't
• 17:52
  want
• 17:52
  to
• 17:53
  be
• 17:53
  the
• 17:53
  one
• 17:53
  having
• 17:53
  to
• 17:53
  go
• 17:53
  to
• 17:53
  the
• 17:54
  plumbing
• 17:54
  store
• 17:54
  because
• 17:54
  the
• 17:55
  escutcheon
• 17:55
  plate
• 17:55
  was
• 17:56
  missing
• 17:56
  out
• 17:56
  of
• 17:56
  the
• 17:56
  box
• 17:57
  that
• 17:57
  somebody
• 17:57
  rolled
• 17:58
  off
• 17:58
  the
• 17:58
  shelf.
• 17:59
  And
• 17:59
  now
• 17:59
  you're
• 17:59
  a
• 17:59
  parts
• 18:00
  runner
• 18:00
  trying
• 18:00
  to
• 18:01
  get
• 18:01
  pieces
• 18:01
  because
• 18:01
  nobody
• 18:02
  else
• 18:02
  is
• 18:02
  going
• 18:02
  to
• 18:02
  go
• 18:02
  run
• 18:02
  the
• 18:02
  parts
• 18:03
  to
• 18:03
  get
• 18:04
  it
• 18:04
  for
• 18:04
  you
• 18:04
  to
• 18:05
  fix
• 18:05
  something
• 18:05
  because
• 18:06
  you're
• 18:06
  the
• 18:06
  one
• 18:07
  that
• 18:07
  was
• 18:07
  carrying
• 18:07
  the
• 18:07
  deal.
• 18:08
  Stick
• 18:08
  to
• 18:08
  what
• 18:09
  you
• 18:09
  get
• 18:09
  at.
• 18:10
  Yeah,
• 18:11
  yeah.
• 18:11
  It's
• 18:12
  just
• 18:12
  a
• 18:12
  greedy
• 18:12
  business
• 18:12
  model.
• 18:13
  It
• 18:13
  doesn't
• 18:13
  serve
• 18:14
  the
• 18:14
  client.
• 18:14
  It
• 18:14
  doesn't
• 18:15
  serve
• 18:15
  you.
• 18:15
  It
• 18:15
  doesn't.
• 18:16
  I
• 18:16
  mean,
• 18:16
  ultimately
• 18:17
  it's
• 18:17
  just.
• 18:18
  Well.
• 18:19
  And
• 18:19
  you
• 18:19
  hit
• 18:19
  the
• 18:19
  nail
• 18:19
  in
• 18:20
  the
• 18:20
  head.
• 18:20
  Like,
• 18:21
  can
• 18:21
  you
• 18:21
  tell?
• 18:22
  I
• 18:22
  know
• 18:22
  it.
• 18:22
  I
• 18:23
  know
• 18:23
  it.
• 18:23
  I
• 18:24
  love
• 18:24
  this
• 18:24
  controversy.
• 18:25
  I
• 18:25
  don't
• 18:26
  want
• 18:26
  to
• 18:26
  be
• 18:26
  an
• 18:26
  expert
• 18:27
  in
• 18:27
  anything.
• 18:28
  Right.
• 18:28
  Let
• 18:28
  alone
• 18:29
  claim
• 18:29
  to
• 18:29
  be
• 18:29
  and
• 18:30
  know
• 18:30
  that
• 18:30
  I'm
• 18:30
  not.
• 18:31
  Who
• 18:31
  wants
• 18:31
  that?
• 18:32
  That's
• 18:32
  not
• 18:32
  worth
• 18:33
  an
• 18:33
  extra
• 18:34
  anything.
• 18:34
  That
• 18:35
  to
• 18:35
  me,
• 18:36
  that's
• 18:36
  just
• 18:36
  insecure,
• 18:37
  greedy
• 18:37
  folks
• 18:38
  out
• 18:38
  there.
• 18:38
  Yeah,
• 18:39
  yeah.
• 18:39
  It's
• 18:39
  just
• 18:39
  again,
• 18:40
  you
• 18:40
  got
• 18:40
  to
• 18:40
  pull
• 18:41
  your
• 18:41
  ego
• 18:41
  out
• 18:41
  and
• 18:41
  go,
• 18:42
  yeah,
• 18:42
  I
• 18:42
  don't
• 18:43
  know
• 18:43
  how
• 18:43
  to
• 18:43
  pick
• 18:43
  Italian
• 18:44
  tile.
• 18:44
  Are
• 18:44
  you
• 18:44
  crazy?
• 18:45
  I
• 18:46
  frame
• 18:46
  walls
• 18:47
  too.
• 18:47
  Right.
• 18:48
  Where
• 18:49
  it
• 18:49
  really
• 18:49
  comes
• 18:49
  up
• 18:50
  is
• 18:51
  luxury
• 18:52
  products
• 18:52
  like
• 18:52
  shower
• 18:53
  systems.
• 18:53
  When.
• 18:54
  Oh,
• 18:54
  great.
• 18:55
  There's
• 18:56
  32
• 18:57
  boxes
• 18:57
  of
• 18:58
  parts
• 18:58
  for
• 18:58
  the
• 18:58
  shower
• 18:59
  system.
• 19:00
  Baldwin
• 19:00
  hardware,
• 19:01
  I
• 19:01
  love
• 19:02
  them.
• 19:02
  But
• 19:02
  if
• 19:03
  you're
• 19:03
  getting
• 19:03
  into
• 19:04
  matching
• 19:05
  discussion
• 19:06
  plates
• 19:06
  and
• 19:06
  all
• 19:07
  this
• 19:07
  stuff,
• 19:08
  there's
• 19:08
  12
• 19:08
  part
• 19:09
  numbers
• 19:09
  you
• 19:09
  need
• 19:09
  to
• 19:10
  know.
• 19:10
  And
• 19:11
  I.
• 19:11
  I've
• 19:12
  been
• 19:12
  on
• 19:12
  the
• 19:12
  Baldwin
• 19:13
  team
• 19:13
  for
• 19:13
  years.
• 19:13
  I
• 19:14
  love
• 19:14
  them.
• 19:15
  I
• 19:15
  still
• 19:16
  rely
• 19:17
  on
• 19:17
  my
• 19:17
  local
• 19:18
  people
• 19:19
  to
• 19:19
  get
• 19:19
  the
• 19:19
  part
• 19:20
  numbers
• 19:20
  and
• 19:21
  that
• 19:21
  stuff
• 19:21
  right.
• 19:22
  Some
• 19:22
  of
• 19:22
  it
• 19:23
  I
• 19:23
  even
• 19:23
  played
• 19:23
  a
• 19:23
  part
• 19:24
  in
• 19:24
  the
• 19:24
  design
• 19:24
  process
• 19:25
  on
• 19:26
  and
• 19:26
  I
• 19:26
  still
• 19:26
  lean
• 19:27
  on
• 19:27
  them
• 19:28
  because
• 19:29
  I
• 19:29
  didn't
• 19:29
  see
• 19:30
  that
• 19:30
  maybe
• 19:30
  a
• 19:30
  part
• 19:30
  was
• 19:31
  changed
• 19:31
  last
• 19:31
  year
• 19:32
  and
• 19:32
  maybe
• 19:32
  that's
• 19:32
  not
• 19:33
  the
• 19:33
  best
• 19:33
  option.
• 19:34
  Some
• 19:34
  of
• 19:34
  those
• 19:35
  things
• 19:35
  you
• 19:35
  got
• 19:35
  to
• 19:35
  be
• 19:35
  so
• 19:36
  knee
• 19:36
  deep
• 19:36
  in
• 19:37
  to
• 19:38
  understand
• 19:38
  how
• 19:39
  it
• 19:39
  goes
• 19:39
  together
• 19:40
  that
• 19:41
  it's
• 19:41
  foolish
• 19:41
  to
• 19:42
  not
• 19:42
  let
• 19:42
  another
• 19:42
  person
• 19:42
  that
• 19:43
  does
• 19:43
  it
• 19:43
  every
• 19:43
  day
• 19:43
  to
• 19:44
  mess
• 19:44
  with
• 19:44
  it.
• 19:44
  Agreed.
• 19:45
  Yeah.
• 19:46
  It's
• 19:46
  just.
• 19:47
  I
• 19:47
  just
• 19:47
  think
• 19:47
  it's
• 19:47
  puff
• 19:48
  upper
• 19:48
  y
• 19:48
  and
• 19:49
  that
• 19:49
  this
• 19:49
  is
• 19:49
  not.
• 19:50
  Doesn't
• 19:51
  work
• 19:51
  for
• 19:51
  me
• 19:51
  at
• 19:51
  all.
• 19:53
  And
• 19:53
  I
• 19:53
  see
• 19:53
  it
• 19:53
  on
• 19:53
  some
• 19:53
  commercial
• 19:54
  projects
• 19:55
  where
• 19:55
  there's.
• 19:56
  Especially
• 19:56
  for
• 19:57
  architects
• 19:57
  where
• 19:57
  there's
• 19:57
  some
• 19:58
  liability
• 19:58
  maybe
• 19:59
  with
• 19:59
  specifying
• 20:00
  stuff.
• 20:00
  I
• 20:01
  mean,
• 20:01
  I
• 20:02
  can
• 20:02
  understand
• 20:03
  it
• 20:03
  in
• 20:03
  some
• 20:03
  ways.
• 20:04
  I
• 20:04
  mean
• 20:04
  I
• 20:04
  saw
• 20:05
  great
• 20:05
  example
• 20:06
  there
• 20:06
  was
• 20:06
  a
• 20:06
  high
• 20:06
  rise
• 20:07
  I
• 20:07
  was
• 20:07
  doing.
• 20:08
  It
• 20:08
  was
• 20:08
  when
• 20:08
  I
• 20:08
  was
• 20:08
  in
• 20:08
  the
• 20:08
  band
• 20:09
  Johnny.
• 20:09
  It
• 20:09
  was
• 20:09
  up
• 20:09
  in
• 20:09
  Seattle
• 20:10
  and
• 20:11
  the
• 20:11
  architect
• 20:12
  I
• 20:13
  Won't
• 20:13
  say
• 20:13
  the
• 20:13
  project
• 20:13
  because
• 20:14
  I
• 20:14
  don't
• 20:14
  want
• 20:14
  the
• 20:14
  architect
• 20:14
  getting
• 20:15
  mad
• 20:15
  about
• 20:15
  me
• 20:15
  talking
• 20:15
  smack
• 20:16
  here.
• 20:16
  But
• 20:17
  this
• 20:17
  high
• 20:17
  rise,
• 20:18
  they
• 20:18
  ordered
• 20:18
  all
• 20:19
  the
• 20:19
  fire
• 20:19
  doors
• 20:20
  for
• 20:20
  the
• 20:20
  42
• 20:22
  story
• 20:23
  building
• 20:23
  to
• 20:24
  the
• 20:24
  incorrect
• 20:24
  spec.
• 20:25
  And
• 20:25
  so
• 20:26
  the
• 20:26
  parking
• 20:26
  garage
• 20:27
  had
• 20:27
  three
• 20:28
  floors
• 20:29
  of
• 20:30
  pallets
• 20:31
  of
• 20:31
  metal
• 20:32
  framed
• 20:33
  doors
• 20:34
  that
• 20:35
  didn't
• 20:35
  need
• 20:35
  spec
• 20:37
  and
• 20:37
  they
• 20:37
  were
• 20:38
  on
• 20:38
  site,
• 20:39
  didn't
• 20:39
  need
• 20:39
  fire
• 20:40
  code,
• 20:40
  hadn't
• 20:41
  even
• 20:41
  been
• 20:41
  installed.
• 20:42
  And
• 20:42
  my
• 20:43
  cabinetry
• 20:43
  one
• 20:44
  day
• 20:44
  was
• 20:44
  being
• 20:45
  installed.
• 20:45
  I
• 20:45
  was
• 20:45
  doing
• 20:45
  my
• 20:46
  daily
• 20:46
  walks
• 20:46
  because
• 20:46
  I
• 20:47
  had
• 20:47
  floors.
• 20:48
  It
• 20:49
  was
• 20:49
  19
• 20:49
  through
• 20:50
  41
• 20:51
  that
• 20:51
  I
• 20:51
  was
• 20:51
  doing
• 20:51
  cabinetry
• 20:52
  in
• 20:52
  on
• 20:53
  this
• 20:53
  high
• 20:53
  rise.
• 20:54
  And
• 20:55
  I'm
• 20:55
  cutting
• 20:56
  through
• 20:56
  the
• 20:56
  parking
• 20:56
  garage
• 20:57
  to
• 20:57
  get
• 20:57
  to
• 20:57
  my
• 20:57
  vehicle
• 20:58
  and
• 20:58
  I
• 20:58
  see
• 20:59
  two
• 20:59
  guys
• 20:59
  up
• 20:59
  there
• 21:00
  with
• 21:01
  face
• 21:01
  masks
• 21:01
  and
• 21:02
  porta
• 21:02
  saws
• 21:03
  and
• 21:03
  they're
• 21:03
  out
• 21:03
  there
• 21:03
  cutting
• 21:04
  these
• 21:04
  things
• 21:04
  up
• 21:05
  and
• 21:05
  putting
• 21:05
  them
• 21:05
  in
• 21:05
  scrap
• 21:05
  metal
• 21:06
  bins.
• 21:07
  Around
• 21:07
  the
• 21:08
  House
• 21:08
  show.
• 21:08
  We'll
• 21:08
  be
• 21:08
  right
• 21:09
  back
• 21:09
  with
• 21:09
  more
• 21:10
  from
• 21:10
  legendary
• 21:10
  interior
• 21:11
  designer
• 21:12
  Wendy
• 21:12
  Glaster
• 21:13
  just
• 21:14
  after
• 21:14
  these
• 21:14
  important
• 21:15
  messages.
• 23:19
  Welcome
• 23:19
  back
• 23:19
  to
• 23:19
  the
• 23:20
  around
• 23:20
  the
• 23:20
  House
• 23:20
  show.
• 23:21
  Eric
• 23:21
  G.
• 23:22
  And
• 23:22
  John
• 23:22
  Dudley
• 23:23
  are
• 23:23
  chatting
• 23:23
  with
• 23:23
  Wendy
• 23:24
  Glaster
• 23:24
  from
• 23:25
  Wendy
• 23:25
  Glaster
• 23:25
  Interiors
• 23:26
  about
• 23:27
  the
• 23:27
  best
• 23:27
  way
• 23:27
  to
• 23:27
  navigate
• 23:28
  the
• 23:28
  design
• 23:28
  process
• 23:29
  on
• 23:29
  your
• 23:29
  next
• 23:30
  project
• 23:30
  or
• 23:30
  house
• 23:31
  build.
• 23:32
  Let's
• 23:32
  get
• 23:32
  back
• 23:32
  to
• 23:32
  the
• 23:32
  conversation.
• 23:33
  And
• 23:34
  they
• 23:34
  were
• 23:34
  on
• 23:35
  site,
• 23:35
  didn't
• 23:36
  need
• 23:36
  fire
• 23:37
  code,
• 23:37
  hadn't
• 23:37
  even
• 23:38
  been
• 23:38
  installed.
• 23:39
  And
• 23:39
  my
• 23:39
  cabinetry
• 23:40
  one
• 23:41
  day
• 23:41
  was
• 23:41
  being
• 23:41
  installed.
• 23:42
  I
• 23:42
  was
• 23:42
  doing
• 23:42
  my
• 23:42
  daily
• 23:43
  walks
• 23:43
  because
• 23:43
  I
• 23:43
  had
• 23:44
  floors.
• 23:44
  It
• 23:45
  was
• 23:45
  19
• 23:45
  through
• 23:46
  41
• 23:47
  that
• 23:47
  I
• 23:47
  was
• 23:47
  doing
• 23:47
  cabinetry
• 23:48
  in
• 23:48
  on
• 23:49
  this
• 23:49
  high
• 23:49
  rise.
• 23:50
  And
• 23:51
  I'm
• 23:51
  cutting
• 23:52
  through
• 23:52
  the
• 23:52
  parking
• 23:52
  garage
• 23:53
  to
• 23:53
  get
• 23:53
  to
• 23:53
  my
• 23:53
  vehicle
• 23:54
  and
• 23:54
  I
• 23:54
  see
• 23:55
  two
• 23:55
  guys
• 23:55
  up
• 23:56
  there
• 23:56
  with
• 23:57
  face
• 23:57
  masks
• 23:58
  and
• 23:58
  porto
• 23:58
  saws
• 23:59
  and
• 23:59
  they're
• 23:59
  out
• 23:59
  there
• 24:00
  cutting
• 24:00
  these
• 24:00
  things
• 24:00
  up
• 24:01
  and
• 24:01
  putting
• 24:01
  them
• 24:01
  in
• 24:01
  scrap
• 24:02
  metal
• 24:02
  bins
• 24:02
  to
• 24:03
  haul
• 24:03
  off
• 24:05
  and,
• 24:07
  and
• 24:07
  the
• 24:08
  liability
• 24:08
  on
• 24:09
  that
• 24:09
  had
• 24:10
  to
• 24:10
  have
• 24:10
  been
• 24:11
  disgusting
• 24:12
  cuz
• 24:12
  those
• 24:12
  things
• 24:13
  are
• 24:13
  never
• 24:13
  cheap.
• 24:14
  And
• 24:14
  you
• 24:15
  know,
• 24:15
  hundreds
• 24:16
  of
• 24:16
  doors
• 24:16
  getting
• 24:16
  chopped
• 24:17
  up,
• 24:17
  frames
• 24:18
  not
• 24:18
  good.
• 24:19
  No.
• 24:19
  Yeah,
• 24:19
  I
• 24:19
  don't
• 24:20
  want
• 24:20
  a
• 24:20
  part
• 24:20
  of
• 24:20
  that.
• 24:21
  I
• 24:21
  don't
• 24:21
  want
• 24:21
  a
• 24:21
  part
• 24:21
  of
• 24:21
  that.
• 24:22
  I
• 24:22
  think
• 24:23
  a
• 24:23
  big
• 24:23
  part
• 24:23
  of
• 24:23
  the
• 24:23
  design
• 24:24
  process
• 24:24
  too
• 24:24
  is
• 24:24
  just
• 24:25
  getting
• 24:25
  to
• 24:25
  know
• 24:25
  your
• 24:25
  client.
• 24:26
  Like
• 24:26
  how
• 24:27
  does
• 24:27
  this
• 24:27
  actually
• 24:28
  unfold?
• 24:29
  And
• 24:29
  I
• 24:29
  try
• 24:29
  to
• 24:30
  do
• 24:30
  a
• 24:30
  really
• 24:30
  good
• 24:30
  job
• 24:30
  of
• 24:31
  explaining
• 24:31
  on
• 24:31
  the
• 24:31
  first
• 24:31
  phone
• 24:32
  call,
• 24:32
  but
• 24:33
  it
• 24:33
  starts
• 24:34
  with
• 24:34
  a
• 24:34
  phone
• 24:34
  call.
• 24:34
  I,
• 24:35
  it's
• 24:35
  not
• 24:35
  going
• 24:35
  to
• 24:35
  start
• 24:36
  on
• 24:36
  an
• 24:36
  email.
• 24:37
  Send
• 24:37
  me
• 24:37
  how
• 24:38
  this
• 24:38
  works
• 24:38
  on
• 24:38
  an
• 24:39
  email.
• 24:39
  I
• 24:39
  can,
• 24:40
  but
• 24:40
  I'm
• 24:40
  going
• 24:41
  to
• 24:41
  talk
• 24:41
  to
• 24:41
  you
• 24:41
  first
• 24:42
  because
• 24:42
  I
• 24:42
  want
• 24:43
  to
• 24:43
  know,
• 24:43
  I
• 24:43
  want
• 24:43
  to
• 24:43
  hear
• 24:43
  your
• 24:44
  voice.
• 24:44
  I
• 24:45
  want
• 24:45
  to
• 24:45
  know
• 24:45
  if
• 24:45
  you're
• 24:45
  real.
• 24:46
  I
• 24:46
  want
• 24:46
  to
• 24:47
  know
• 24:47
  if
• 24:47
  we
• 24:48
  get
• 24:48
  along
• 24:49
  in
• 24:49
  this
• 24:50
  first
• 24:50
  conversation
• 24:51
  and
• 24:52
  if
• 24:52
  it's,
• 24:52
  if
• 24:52
  it's
• 24:53
  even
• 24:53
  a
• 24:53
  project
• 24:53
  that's
• 24:54
  a
• 24:54
  good
• 24:54
  fit
• 24:54
  for
• 24:55
  the
• 24:55
  firm.
• 24:56
  And
• 24:56
  then
• 24:56
  if
• 24:57
  you
• 24:57
  choose
• 24:58
  to
• 24:58
  pay
• 24:58
  me
• 24:58
  to
• 24:58
  come
• 24:59
  see
• 24:59
  you
• 24:59
  to
• 24:59
  do
• 24:59
  an
• 24:59
  initial
• 25:00
  consultation,
• 25:01
  we
• 25:01
  will
• 25:01
  be
• 25:01
  together
• 25:02
  for
• 25:02
  an
• 25:02
  hour
• 25:03
  and
• 25:04
  we
• 25:04
  will
• 25:04
  talk
• 25:04
  through
• 25:04
  these
• 25:05
  things.
• 25:05
  And
• 25:05
  then
• 25:06
  I
• 25:06
  will
• 25:06
  go
• 25:06
  back
• 25:06
  to
• 25:06
  my
• 25:07
  office
• 25:07
  and
• 25:07
  put
• 25:07
  together
• 25:08
  a
• 25:08
  design
• 25:08
  summary
• 25:09
  for
• 25:09
  you
• 25:09
  and
• 25:10
  email
• 25:10
  it
• 25:10
  to
• 25:10
  you
• 25:11
  within
• 25:11
  five
• 25:11
  business
• 25:11
  days.
• 25:12
  So
• 25:12
  there's,
• 25:13
  there
• 25:13
  are
• 25:14
  very
• 25:14
  specific
• 25:15
  expectations
• 25:16
  and
• 25:16
  deliverables
• 25:16
  and
• 25:17
  timetables
• 25:17
  that
• 25:17
  are
• 25:17
  assigned
• 25:18
  to
• 25:18
  everything.
• 25:19
  And
• 25:19
  then
• 25:19
  once
• 25:19
  you
• 25:19
  hire
• 25:20
  me,
• 25:20
  you
• 25:21
  sign
• 25:21
  a
• 25:21
  letter
• 25:21
  of
• 25:21
  agreement
• 25:22
  and
• 25:22
  you
• 25:23
  establish
• 25:23
  the
• 25:24
  retainer,
• 25:25
  then
• 25:25
  we
• 25:25
  go
• 25:25
  to
• 25:25
  the
• 25:25
  job
• 25:26
  and
• 25:26
  we
• 25:26
  measure
• 25:26
  everything,
• 25:27
  we
• 25:27
  start
• 25:27
  spending
• 25:28
  the
• 25:28
  time
• 25:28
  on
• 25:28
  skilled
• 25:29
  drawings
• 25:29
  and
• 25:30
  all
• 25:30
  of
• 25:30
  that
• 25:30
  starts
• 25:31
  to
• 25:31
  come
• 25:31
  together.
• 25:31
  But
• 25:32
  it
• 25:33
  also
• 25:33
  gives
• 25:33
  me
• 25:33
  time
• 25:33
  to
• 25:34
  get
• 25:34
  to
• 25:34
  know
• 25:34
  them
• 25:35
  and
• 25:35
  say,
• 25:35
  you
• 25:35
  know,
• 25:36
  let
• 25:36
  me
• 25:36
  really
• 25:36
  dive
• 25:36
  into
• 25:37
  your
• 25:37
  Pinterest
• 25:37
  board
• 25:37
  and
• 25:38
  let
• 25:38
  me
• 25:38
  study
• 25:38
  these
• 25:39
  things
• 25:39
  and
• 25:39
  do
• 25:40
  kind
• 25:40
  of
• 25:40
  like
• 25:41
  a
• 25:41
  design
• 25:41
  inventory
• 25:42
  of
• 25:42
  all
• 25:42
  the
• 25:42
  things
• 25:43
  that
• 25:43
  are
• 25:43
  common
• 25:44
  denominators
• 25:45
  through
• 25:45
  all
• 25:46
  these
• 25:46
  images
• 25:46
  that
• 25:46
  you've
• 25:47
  shared
• 25:47
  that
• 25:47
  you
• 25:47
  love.
• 25:48
  So
• 25:48
  I
• 25:48
  can
• 25:48
  make
• 25:49
  sure
• 25:49
  that
• 25:49
  all
• 25:49
  of
• 25:49
  that
• 25:49
  gets
• 25:50
  placed
• 25:50
  in
• 25:50
  your
• 25:51
  home.
• 25:51
  But,
• 25:52
  you
• 25:52
  know,
• 25:53
  it's
• 25:53
  not
• 25:53
  just
• 25:53
  willy
• 25:54
  nilly
• 25:54
  we're
• 25:54
  going
• 25:54
  to
• 25:55
  show
• 25:55
  up
• 25:55
  with
• 25:55
  some
• 25:56
  little
• 25:56
  thing
• 25:57
  and.
• 25:57
  Right.
• 25:58
  And
• 25:59
  hope,
• 25:59
  hope
• 26:00
  that
• 26:00
  you
• 26:00
  like
• 26:00
  it.
• 26:01
  I
• 26:01
  mean,
• 26:01
  it's,
• 26:01
  it's
• 26:02
  sometimes
• 26:02
  people
• 26:03
  say,
• 26:03
  well,
• 26:04
  aren't
• 26:04
  you
• 26:04
  going
• 26:04
  to
• 26:04
  give
• 26:04
  me
• 26:05
  three
• 26:05
  or
• 26:05
  five
• 26:05
  different
• 26:07
  versions
• 26:08
  of
• 26:08
  how
• 26:08
  this
• 26:08
  could
• 26:08
  come
• 26:09
  together
• 26:09
  and
• 26:09
  what
• 26:09
  it
• 26:09
  could
• 26:09
  be?
• 26:10
  And
• 26:10
  no.
• 26:11
  Aren't
• 26:11
  you
• 26:12
  gonna
• 26:12
  pay
• 26:12
  me
• 26:12
  three
• 26:12
  or
• 26:13
  five
• 26:13
  times?
• 26:13
  Yeah,
• 26:14
  you
• 26:14
  want
• 26:14
  to
• 26:14
  pay
• 26:14
  five
• 26:14
  times
• 26:15
  more.
• 26:17
  Like,
• 26:17
  I
• 26:17
  care
• 26:18
  enough
• 26:18
  about
• 26:18
  you
• 26:19
  to
• 26:19
  have
• 26:19
  studied
• 26:21
  your
• 26:22
  preferences
• 26:23
  and
• 26:23
  likes
• 26:23
  and
• 26:23
  dislikes
• 26:25
  and,
• 26:25
  you
• 26:25
  know,
• 26:25
  if
• 26:26
  there
• 26:26
  are
• 26:26
  things
• 26:26
  within
• 26:26
  it
• 26:27
  that
• 26:27
  you
• 26:27
  don't
• 26:27
  particularly
• 26:28
  love,
• 26:28
  I'll
• 26:28
  absolutely
• 26:29
  will
• 26:29
  swap
• 26:29
  them
• 26:29
  out
• 26:30
  and
• 26:30
  do
• 26:30
  that.
• 26:30
  But
• 26:31
  I'm
• 26:31
  not
• 26:31
  being
• 26:31
  a
• 26:32
  good
• 26:32
  steward
• 26:32
  of
• 26:32
  your
• 26:33
  resources
• 26:33
  if
• 26:33
  I
• 26:34
  give
• 26:34
  you
• 26:34
  five
• 26:34
  different.
• 26:35
  Because
• 26:36
  by
• 26:36
  then
• 26:36
  I
• 26:37
  know
• 26:37
  you
• 26:37
  well
• 26:37
  enough
• 26:37
  to
• 26:38
  know
• 26:38
  what
• 26:38
  you're
• 26:38
  gonna
• 26:39
  love.
• 26:39
  Hopefully.
• 26:40
  I
• 26:40
  mean,
• 26:41
  usually.
• 26:42
  And
• 26:42
  otherwise
• 26:43
  it's
• 26:43
  just
• 26:43
  a
• 26:43
  waste
• 26:43
  of
• 26:43
  time.
• 26:44
  And
• 26:44
  I'm
• 26:44
  not
• 26:44
  really
• 26:44
  behind
• 26:45
  the
• 26:45
  design
• 26:45
  anyway
• 26:46
  and
• 26:46
  I
• 26:46
  really
• 26:46
  can't
• 26:46
  give
• 26:47
  myself
• 26:48
  completely
• 26:48
  to
• 26:48
  it
• 26:49
  because
• 26:49
  I
• 26:49
  don't
• 26:49
  really
• 26:49
  believe
• 26:50
  in
• 26:50
  it.
• 26:51
  So
• 26:51
  it's
• 26:52
  just,
• 26:52
  you
• 26:52
  know,
• 26:52
  a
• 26:52
  lot
• 26:53
  of
• 26:53
  it's
• 26:53
  mutual
• 26:53
  respect
• 26:54
  and
• 26:54
  taking
• 26:54
  the
• 26:54
  time
• 26:55
  to
• 26:55
  get
• 26:55
  to
• 26:55
  know
• 26:55
  each
• 26:55
  other.
• 26:56
  One
• 26:57
  thing
• 26:57
  I
• 26:57
  would
• 26:57
  do
• 26:57
  as
• 26:57
  a
• 26:58
  designer,
• 26:58
  Wendy,
• 26:58
  when
• 26:58
  I
• 26:59
  was
• 26:59
  doing
• 26:59
  kitchens
• 26:59
  is
• 27:00
  I
• 27:00
  would
• 27:00
  start
• 27:00
  out
• 27:01
  first
• 27:01
  drawing
• 27:02
  was,
• 27:03
  let's
• 27:03
  call
• 27:03
  it
• 27:03
  Smith
• 27:04
  Kitchen
• 27:04
  one.
• 27:05
  Next
• 27:06
  revision
• 27:06
  was
• 27:06
  always
• 27:07
  two.
• 27:08
  And
• 27:08
  I
• 27:08
  was
• 27:08
  always
• 27:09
  saving
• 27:09
  those
• 27:09
  revisions.
• 27:10
  You
• 27:10
  have
• 27:11
  to.
• 27:11
  But
• 27:12
  then
• 27:12
  when
• 27:12
  I
• 27:12
  would
• 27:13
  walk
• 27:13
  out
• 27:13
  there,
• 27:13
  I
• 27:14
  would
• 27:14
  have
• 27:14
  all
• 27:14
  of
• 27:14
  those
• 27:15
  in
• 27:15
  my
• 27:15
  folder
• 27:17
  to
• 27:17
  have
• 27:17
  it.
• 27:18
  Yeah.
• 27:18
  So
• 27:18
  there
• 27:19
  was
• 27:19
  one
• 27:19
  that
• 27:19
  I
• 27:19
  went
• 27:20
  through.
• 27:20
  And
• 27:21
  I
• 27:21
  think
• 27:21
  we
• 27:22
  were
• 27:22
  on
• 27:22
  revision
• 27:22
  13
• 27:23
  and
• 27:23
  I
• 27:23
  was
• 27:24
  getting
• 27:24
  frustrated
• 27:25
  because
• 27:26
  we
• 27:26
  were
• 27:26
  turning
• 27:27
  around
• 27:27
  and
• 27:28
  I
• 27:28
  was
• 27:29
  sitting
• 27:29
  here
• 27:29
  just
• 27:29
  going,
• 27:30
  okay,
• 27:30
  we've
• 27:30
  already
• 27:31
  explored
• 27:31
  that.
• 27:31
  Did
• 27:32
  you
• 27:32
  want
• 27:32
  to
• 27:32
  go
• 27:32
  back
• 27:32
  to
• 27:32
  that?
• 27:33
  Let's.
• 27:33
  Okay,
• 27:33
  I'm
• 27:34
  going
• 27:34
  to
• 27:34
  make
• 27:34
  my
• 27:34
  decision.
• 27:34
  We're
• 27:35
  going
• 27:35
  to
• 27:35
  do
• 27:35
  this
• 27:35
  and
• 27:36
  this.
• 27:37
  And
• 27:37
  I
• 27:37
  went,
• 27:37
  great.
• 27:38
  I
• 27:38
  flipped
• 27:39
  it
• 27:39
  open
• 27:39
  and
• 27:39
  I
• 27:40
  went,
• 27:40
  this.
• 27:40
  And
• 27:41
  they
• 27:41
  go,
• 27:41
  that's
• 27:42
  perfect.
• 27:43
  I
• 27:43
  said,
• 27:43
  why
• 27:44
  don't
• 27:44
  you
• 27:44
  look
• 27:44
  at
• 27:44
  the
• 27:44
  bottom
• 27:45
  and
• 27:46
  see
• 27:46
  which
• 27:46
  drawing
• 27:47
  that
• 27:47
  is.
• 27:47
  Well,
• 27:48
  Erica
• 27:50
  1
• 27:50
  Smith
• 27:51
  Kitchen
• 27:51
  1.
• 27:51
  And
• 27:52
  I
• 27:52
  called
• 27:52
  it
• 27:52
  out.
• 27:53
  I
• 27:54
  go,
• 27:55
  we
• 27:55
  are
• 27:55
  now
• 27:55
  full
• 27:56
  circle.
• 27:56
  Yeah.
• 27:58
  And
• 27:58
  they
• 27:58
  went
• 27:59
  with
• 27:59
  it
• 27:59
  and
• 27:59
  they
• 27:59
  loved
• 27:59
  it,
• 28:00
  but
• 28:00
  it
• 28:01
  was
• 28:01
  just
• 28:02
  that
• 28:02
  thing
• 28:02
  where
• 28:03
  I
• 28:03
  kept
• 28:03
  it
• 28:03
  and
• 28:03
  I
• 28:04
  just
• 28:04
  went,
• 28:04
  all
• 28:04
  right,
• 28:04
  I
• 28:05
  got
• 28:05
  it
• 28:05
  right
• 28:05
  here.
• 28:05
  Because
• 28:06
  I'm
• 28:06
  like,
• 28:06
  are
• 28:07
  you
• 28:08
  so
• 28:08
  high?
• 28:08
  Does
• 28:09
  it
• 28:09
  make
• 28:09
  you
• 28:09
  feel
• 28:09
  good
• 28:09
  to
• 28:10
  say
• 28:10
  those
• 28:10
  words
• 28:10
  out
• 28:11
  loud?
• 28:11
  I
• 28:11
  did.
• 28:11
  It
• 28:11
  felt
• 28:12
  really
• 28:12
  good
• 28:12
  on
• 28:12
  that
• 28:13
  one.
• 28:14
  Because
• 28:14
  I
• 28:15
  never
• 28:15
  experienced
• 28:16
  a
• 28:16
  time
• 28:16
  in
• 28:16
  my
• 28:17
  life
• 28:17
  where
• 28:17
  saying
• 28:17
  I
• 28:18
  told
• 28:18
  you
• 28:18
  so
• 28:18
  has
• 28:19
  ever
• 28:20
  been
• 28:20
  positive.
• 28:22
  But
• 28:22
  I
• 28:22
  am
• 28:22
  grateful
• 28:23
  for
• 28:23
  you
• 28:23
  because
• 28:23
  now
• 28:24
  I
• 28:24
  know
• 28:24
  somebody
• 28:24
  where
• 28:25
  that
• 28:25
  actually
• 28:25
  works
• 28:25
  out.
• 28:26
  And
• 28:26
  that's.
• 28:26
  Well.
• 28:26
  And
• 28:26
  it
• 28:26
  was
• 28:27
  just
• 28:27
  like,
• 28:27
  oh.
• 28:28
  And
• 28:28
  I
• 28:28
  probably
• 28:28
  had
• 28:28
  this
• 28:29
  crazy
• 28:29
  Cheshire
• 28:30
  cat
• 28:30
  smile,
• 28:32
  slowly,
• 28:32
  calmly
• 28:33
  pulling
• 28:33
  this
• 28:33
  out,
• 28:34
  going,
• 28:35
  I
• 28:35
  got
• 28:36
  it
• 28:36
  right
• 28:36
  here.
• 28:38
  Yeah.
• 28:39
  And
• 28:40
  the
• 28:40
  contractor
• 28:40
  was
• 28:41
  sitting
• 28:41
  there,
• 28:41
  just
• 28:41
  kind
• 28:41
  of.
• 28:41
  He
• 28:42
  was
• 28:42
  getting
• 28:42
  frustrated.
• 28:42
  I
• 28:42
  could
• 28:43
  see
• 28:43
  his
• 28:44
  ears
• 28:44
  getting
• 28:44
  red,
• 28:45
  his
• 28:45
  nose
• 28:46
  getting
• 28:46
  red.
• 28:46
  He
• 28:47
  was
• 28:47
  getting
• 28:47
  a
• 28:47
  little
• 28:47
  more
• 28:47
  color
• 28:48
  in
• 28:48
  his
• 28:48
  face,
• 28:48
  going,
• 28:49
  this
• 28:50
  is
• 28:50
  our
• 28:50
  sixth
• 28:51
  in
• 28:51
  person
• 28:51
  meeting,
• 28:52
  trying
• 28:52
  to
• 28:52
  get
• 28:52
  this
• 28:53
  wrapped
• 28:53
  up.
• 28:53
  And
• 28:54
  I
• 28:54
  went,
• 28:54
  here
• 28:55
  we
• 28:55
  go.
• 28:56
  You
• 28:56
  know,
• 28:56
  and
• 28:57
  it.
• 28:58
  They
• 28:58
  laughed.
• 28:59
  They
• 28:59
  went,
• 28:59
  okay,
• 29:00
  yeah,
• 29:00
  we're
• 29:00
  being
• 29:01
  ridiculous.
• 29:02
  Here
• 29:02
  we
• 29:02
  go.
• 29:02
  And
• 29:03
  then
• 29:03
  it
• 29:03
  went
• 29:03
  off
• 29:03
  without
• 29:03
  a
• 29:04
  flaw.
• 29:04
  But
• 29:04
  it
• 29:04
  was
• 29:04
  one
• 29:04
  of
• 29:05
  those
• 29:05
  things
• 29:05
  where
• 29:05
  I
• 29:05
  was
• 29:05
  just
• 29:06
  like,
• 29:07
  yep,
• 29:07
  we've
• 29:08
  explored
• 29:09
  every
• 29:09
  option
• 29:09
  for
• 29:10
  this
• 29:10
  space.
• 29:11
  It's
• 29:11
  because
• 29:12
  they
• 29:12
  understood
• 29:13
  that
• 29:13
  it
• 29:13
  came
• 29:13
  off
• 29:14
  well.
• 29:14
  Right?
• 29:14
  It's
• 29:15
  because
• 29:15
  they
• 29:15
  understood,
• 29:16
  okay,
• 29:16
  we're
• 29:16
  being
• 29:17
  ridiculous.
• 29:18
  Some
• 29:18
  people
• 29:18
  need
• 29:18
  that
• 29:19
  process,
• 29:19
  right?
• 29:19
  I
• 29:20
  can
• 29:20
  be
• 29:20
  that
• 29:20
  way.
• 29:21
  To
• 29:21
  be
• 29:21
  fair,
• 29:22
  I
• 29:22
  can
• 29:22
  be
• 29:22
  like,
• 29:23
  well,
• 29:23
  what
• 29:23
  about
• 29:23
  if
• 29:23
  we
• 29:24
  turn.
• 29:24
  What
• 29:24
  about.
• 29:24
  Well,
• 29:25
  what
• 29:25
  about
• 29:25
  I
• 29:25
  can
• 29:25
  get
• 29:25
  into
• 29:26
  my
• 29:26
  little
• 29:26
  perfectionism
• 29:27
  chaos
• 29:28
  and
• 29:29
  run
• 29:29
  around
• 29:30
  in
• 29:30
  circles
• 29:30
  and
• 29:30
  end
• 29:31
  up
• 29:31
  back
• 29:31
  at
• 29:31
  square
• 29:32
  one
• 29:32
  going,
• 29:32
  why
• 29:33
  did
• 29:33
  I
• 29:33
  just
• 29:33
  waste
• 29:34
  three
• 29:34
  hours
• 29:34
  or
• 29:35
  three
• 29:35
  days
• 29:36
  or
• 29:36
  whatever?
• 29:37
  But
• 29:37
  being
• 29:37
  able
• 29:38
  to
• 29:38
  be
• 29:38
  honest
• 29:38
  enough
• 29:38
  with
• 29:39
  yourself
• 29:39
  at
• 29:39
  that
• 29:39
  point
• 29:40
  and
• 29:40
  go,
• 29:40
  you're
• 29:41
  right,
• 29:41
  I
• 29:41
  was
• 29:41
  being
• 29:41
  silly.
• 29:42
  Okay,
• 29:42
  let's
• 29:43
  do
• 29:43
  it.
• 29:43
  Right.
• 29:45
  Yeah,
• 29:45
  that's
• 29:45
  the
• 29:45
  difference.
• 29:47
  And
• 29:47
  then
• 29:47
  I've
• 29:48
  had
• 29:48
  the.
• 29:48
  In
• 29:48
  the
• 29:48
  early
• 29:48
  2000s,
• 29:50
  I
• 29:50
  was
• 29:50
  doing
• 29:50
  something
• 29:51
  because
• 29:51
  I
• 29:51
  was
• 29:51
  working
• 29:51
  for
• 29:51
  a
• 29:51
  cabinet
• 29:52
  company.
• 29:53
  You
• 29:53
  remember
• 29:53
  when
• 29:53
  I
• 29:53
  was
• 29:53
  working
• 29:54
  for
• 29:54
  these
• 29:54
  guys
• 29:54
  over
• 29:54
  there
• 29:54
  on
• 29:55
  Pacific
• 29:55
  Highway.
• 29:56
  And
• 29:56
  I
• 29:57
  was
• 29:57
  working
• 29:57
  for
• 29:57
  them
• 29:58
  and
• 29:59
  they
• 30:00
  had
• 30:00
  some
• 30:00
  business
• 30:01
  in
• 30:01
  Japan.
• 30:03
  So
• 30:04
  the
• 30:04
  hardest
• 30:04
  thing
• 30:05
  in
• 30:05
  like,
• 30:05
  2002,
• 30:06
  2003
• 30:08
  era
• 30:09
  was
• 30:09
  designing
• 30:10
  with
• 30:10
  that
• 30:11
  Internet
• 30:11
  space
• 30:12
  to
• 30:12
  people
• 30:12
  I
• 30:13
  couldn't
• 30:13
  get
• 30:13
  on
• 30:13
  the
• 30:13
  phone
• 30:14
  with
• 30:14
  because
• 30:14
  of
• 30:14
  the
• 30:15
  time
• 30:15
  change.
• 30:16
  And
• 30:17
  we
• 30:17
  did
• 30:18
  an
• 30:18
  entire
• 30:19
  small
• 30:20
  apartment
• 30:20
  complex,
• 30:21
  like
• 30:21
  12
• 30:21
  units,
• 30:23
  without
• 30:24
  me
• 30:24
  ever
• 30:24
  getting
• 30:24
  on
• 30:25
  the
• 30:25
  phone
• 30:25
  with
• 30:25
  them.
• 30:25
  It
• 30:26
  was
• 30:26
  all
• 30:26
  via
• 30:26
  email.
• 30:28
  And
• 30:29
  that
• 30:29
  was
• 30:30
  the
• 30:30
  biggest
• 30:30
  trust
• 30:31
  thing
• 30:31
  even
• 30:31
  back
• 30:31
  then,
• 30:32
  because
• 30:33
  I've
• 30:33
  got
• 30:33
  appliances
• 30:34
  I've
• 30:34
  never
• 30:35
  seen
• 30:35
  before.
• 30:36
  It's
• 30:36
  completely
• 30:37
  different.
• 30:38
  Cooktops
• 30:39
  have
• 30:39
  little
• 30:39
  grills
• 30:40
  built
• 30:40
  in
• 30:40
  them.
• 30:41
  Nothing
• 30:42
  is
• 30:42
  standard.
• 30:43
  I'm
• 30:43
  using
• 30:43
  a
• 30:43
  design
• 30:44
  program
• 30:44
  that's
• 30:46
  not
• 30:46
  friendly
• 30:46
  with
• 30:47
  that
• 30:47
  because
• 30:47
  it's
• 30:47
  made
• 30:47
  for
• 30:48
  American
• 30:48
  stuff
• 30:49
  and
• 30:50
  not
• 30:50
  Japanese
• 30:51
  stuff.
• 30:51
  So
• 30:51
  it
• 30:51
  was
• 30:52
  really
• 30:52
  interesting
• 30:52
  to
• 30:52
  do,
• 30:52
  but
• 30:53
  it
• 30:53
  gave
• 30:53
  me
• 30:53
  some
• 30:53
  trust
• 30:54
  in
• 30:54
  the
• 30:54
  process.
• 30:54
  But
• 30:55
  that
• 30:55
  was
• 30:55
  one
• 30:55
  of
• 30:55
  those
• 30:55
  that
• 30:56
  after
• 30:56
  I
• 30:56
  was
• 30:56
  done
• 30:57
  and
• 30:57
  they
• 30:57
  decided
• 30:58
  there
• 30:58
  was
• 30:58
  some
• 30:58
  laws
• 30:59
  that
• 30:59
  changed
• 30:59
  where
• 31:00
  they
• 31:00
  were
• 31:01
  marketing,
• 31:01
  oh,
• 31:01
  this
• 31:02
  has
• 31:02
  American
• 31:03
  stuff
• 31:03
  in
• 31:03
  it.
• 31:03
  And
• 31:03
  it
• 31:04
  was
• 31:04
  big.
• 31:05
  And
• 31:05
  the
• 31:05
  Japanese
• 31:06
  government
• 31:06
  came
• 31:06
  out
• 31:06
  and
• 31:07
  went,
• 31:07
  okay,
• 31:07
  if
• 31:07
  you're
• 31:07
  bringing
• 31:08
  stuff
• 31:08
  in
• 31:08
  from
• 31:08
  cabinetry
• 31:09
  and
• 31:09
  some
• 31:09
  of
• 31:10
  this
• 31:10
  stuff,
• 31:10
  you're
• 31:10
  going
• 31:10
  to
• 31:11
  pay
• 31:11
  2x
• 31:11
  or
• 31:11
  3x
• 31:12
  for
• 31:12
  it.
• 31:13
  And
• 31:13
  so
• 31:13
  that
• 31:13
  business
• 31:13
  dried
• 31:14
  up.
• 31:14
  I
• 31:14
  was
• 31:14
  kind
• 31:15
  of
• 31:15
  happy
• 31:15
  about
• 31:15
  it
• 31:15
  because
• 31:15
  it
• 31:16
  was
• 31:16
  just
• 31:16
  stressful
• 31:17
  to
• 31:17
  be
• 31:17
  doing
• 31:18
  this
• 31:18
  stuff.
• 31:18
  And
• 31:19
  they
• 31:20
  spoke
• 31:20
  English
• 31:21
  really
• 31:21
  well,
• 31:21
  but
• 31:21
  it
• 31:22
  was
• 31:22
  tough.
• 31:22
  It
• 31:22
  was
• 31:22
  one
• 31:23
  of
• 31:23
  those
• 31:23
  things
• 31:23
  that
• 31:23
  you're
• 31:23
  trying
• 31:24
  to
• 31:24
  write
• 31:24
  an
• 31:24
  email
• 31:25
  and
• 31:26
  asking
• 31:26
  questions
• 31:26
  without
• 31:27
  seeming
• 31:28
  out
• 31:28
  of
• 31:28
  context
• 31:29
  or
• 31:29
  being.
• 31:30
  It's
• 31:31
  so
• 31:31
  easy
• 31:31
  to
• 31:31
  read
• 31:31
  something
• 31:32
  and
• 31:32
  for
• 31:32
  people
• 31:32
  to
• 31:32
  take
• 31:33
  it
• 31:33
  their
• 31:33
  own
• 31:33
  way.
• 31:33
  And
• 31:34
  so
• 31:34
  there's
• 31:34
  a
• 31:34
  lot
• 31:34
  of
• 31:34
  crafting
• 31:35
  of
• 31:35
  emails
• 31:35
  to
• 31:35
  make
• 31:36
  it
• 31:36
  sound
• 31:37
  professional,
• 31:37
  but
• 31:38
  not
• 31:38
  like
• 31:38
  I'm
• 31:38
  being
• 31:38
  a
• 31:38
  jerk
• 31:39
  either.
• 31:40
  You
• 31:40
  just
• 31:41
  lose
• 31:41
  that
• 31:41
  tone.
• 31:42
  Text
• 31:43
  is
• 31:43
  difficult.
• 31:44
  Yeah,
• 31:44
  text
• 31:45
  is
• 31:45
  tricky.
• 31:46
  It
• 31:46
  is,
• 31:46
  it
• 31:47
  is.
• 31:47
  And
• 31:47
  that's
• 31:48
  one
• 31:48
  of
• 31:48
  the
• 31:48
  things,
• 31:48
  too.
• 31:48
  And
• 31:49
  I
• 31:49
  think
• 31:49
  one
• 31:49
  of
• 31:49
  the
• 31:49
  most
• 31:49
  important
• 31:50
  things
• 31:50
  for
• 31:50
  homeowners
• 31:51
  throughout
• 31:51
  the
• 31:52
  design
• 31:52
  process
• 31:53
  here
• 31:54
  is
• 31:54
  having
• 31:56
  the
• 31:56
  clear
• 31:56
  process
• 31:57
  and
• 31:57
  the
• 31:57
  contract
• 31:59
  that
• 31:59
  guides
• 32:00
  you
• 32:00
  along
• 32:00
  the
• 32:00
  way.
• 32:00
  That
• 32:01
  is
• 32:01
  like
• 32:01
  your
• 32:01
  roadmap
• 32:02
  to
• 32:02
  success
• 32:03
  of
• 32:03
  how
• 32:03
  that's
• 32:04
  going
• 32:04
  to
• 32:04
  work
• 32:04
  with
• 32:05
  all
• 32:05
  the
• 32:05
  people
• 32:06
  to
• 32:06
  divide
• 32:06
  up
• 32:06
  the
• 32:07
  responsibilities.
• 32:08
  What's
• 32:08
  your
• 32:09
  take
• 32:09
  on
• 32:09
  that,
• 32:09
  Wendy?
• 32:09
  Within
• 32:10
  your
• 32:10
  business
• 32:10
  of
• 32:11
  how
• 32:11
  you
• 32:11
  do
• 32:11
  it?
• 32:11
  I
• 32:11
  mean,
• 32:12
  contracts
• 32:12
  are
• 32:12
  kind
• 32:13
  of
• 32:13
  the
• 32:13
  rule
• 32:13
  of
• 32:13
  the
• 32:13
  road
• 32:13
  in
• 32:13
  a
• 32:14
  way.
• 32:14
  They
• 32:14
  are,
• 32:15
  they
• 32:15
  are.
• 32:16
  I
• 32:16
  use
• 32:16
  a
• 32:16
  letter
• 32:17
  of
• 32:17
  agreement
• 32:18
  where
• 32:18
  I
• 32:19
  just
• 32:19
  say,
• 32:20
  pretty
• 32:20
  much,
• 32:21
  we're
• 32:22
  going
• 32:22
  to
• 32:22
  respect
• 32:23
  the
• 32:23
  contractor,
• 32:24
  we're
• 32:24
  going
• 32:24
  to
• 32:25
  respect
• 32:25
  the
• 32:25
  architect.
• 32:27
  There's
• 32:27
  not
• 32:28
  kickbacks
• 32:28
  happening
• 32:29
  here.
• 32:30
  What
• 32:30
  you
• 32:30
  see
• 32:30
  is
• 32:31
  what
• 32:31
  you
• 32:31
  get
• 32:31
  is
• 32:31
  very
• 32:32
  straightforward.
• 32:32
  You'll
• 32:33
  receive,
• 32:33
  you
• 32:34
  know,
• 32:34
  a
• 32:34
  bill
• 32:34
  every
• 32:34
  30
• 32:35
  days.
• 32:35
  It's
• 32:35
  very.
• 32:35
  It's
• 32:36
  just
• 32:36
  very
• 32:36
  clean
• 32:37
  and
• 32:37
  simple.
• 32:38
  Nice.
• 32:38
  And
• 32:38
  I.
• 32:39
  I
• 32:39
  speak
• 32:39
  with
• 32:39
  them
• 32:40
  at
• 32:40
  length
• 32:40
  about
• 32:41
  how
• 32:41
  the
• 32:42
  project's
• 32:42
  gonna
• 32:42
  go,
• 32:42
  even
• 32:43
  from
• 32:43
  the
• 32:43
  first
• 32:43
  phone
• 32:44
  call.
• 32:45
  So
• 32:45
  it's
• 32:45
  articulated.
• 32:46
  You
• 32:46
  know,
• 32:46
  it's
• 32:47
  voice
• 32:47
  and
• 32:47
  it's
• 32:48
  read
• 32:48
  and
• 32:48
  it's,
• 32:48
  you
• 32:48
  know,
• 32:48
  all
• 32:48
  the
• 32:49
  different
• 32:49
  ways
• 32:49
  people
• 32:49
  learn.
• 32:50
  But
• 32:51
  sometimes
• 32:51
  it
• 32:51
  still
• 32:51
  doesn't
• 32:52
  matter.
• 32:52
  I
• 32:53
  mean,
• 32:54
  I
• 32:54
  think
• 32:57
  I've
• 32:57
  kind
• 32:57
  of
• 32:57
  gotten
• 32:58
  to
• 32:58
  a
• 32:58
  point
• 32:58
  now
• 32:58
  where
• 33:01
  certain
• 33:01
  personalities
• 33:03
  I
• 33:04
  will
• 33:04
  still
• 33:05
  work
• 33:05
  with
• 33:05
  because
• 33:06
  there's
• 33:06
  a
• 33:06
  family
• 33:07
  connection
• 33:07
  or
• 33:08
  there's
• 33:08
  a
• 33:08
  business
• 33:09
  connection
• 33:09
  or,
• 33:11
  you
• 33:11
  know,
• 33:11
  I
• 33:11
  came
• 33:12
  highly
• 33:12
  recommended
• 33:13
  by
• 33:13
  someone
• 33:13
  I
• 33:14
  really
• 33:14
  care
• 33:14
  about.
• 33:15
  And.
• 33:16
  But
• 33:16
  those
• 33:16
  people
• 33:16
  are
• 33:17
  still
• 33:17
  not
• 33:17
  easy.
• 33:18
  And
• 33:18
  I
• 33:19
  have
• 33:19
  come
• 33:19
  to
• 33:19
  a
• 33:20
  point
• 33:20
  now
• 33:20
  where
• 33:20
  it's
• 33:20
  like,
• 33:21
  you
• 33:21
  know,
• 33:21
  I'm
• 33:21
  gonna
• 33:22
  give
• 33:22
  you
• 33:22
  my
• 33:23
  honest
• 33:23
  opinion.
• 33:25
  I
• 33:25
  want
• 33:25
  what's
• 33:26
  best
• 33:26
  for
• 33:26
  you.
• 33:27
  If
• 33:28
  you
• 33:28
  choose
• 33:28
  not
• 33:29
  to
• 33:30
  take
• 33:30
  any
• 33:30
  of
• 33:30
  this
• 33:31
  advice,
• 33:31
  that's
• 33:32
  fine.
• 33:33
  You're
• 33:33
  still
• 33:33
  going
• 33:33
  to
• 33:34
  write
• 33:34
  a
• 33:34
  check
• 33:34
  for
• 33:34
  my
• 33:34
  time,
• 33:36
  and
• 33:36
  I
• 33:36
  thank
• 33:37
  you
• 33:37
  very
• 33:37
  much.
• 33:37
  Where
• 33:38
  before,
• 33:39
  it
• 33:39
  was
• 33:39
  almost
• 33:39
  like
• 33:40
  a
• 33:40
  personal
• 33:40
  affront.
• 33:41
  They
• 33:41
  won't
• 33:41
  listen
• 33:42
  to
• 33:42
  me,
• 33:42
  or
• 33:42
  they
• 33:42
  won't
• 33:42
  do
• 33:42
  this
• 33:43
  or
• 33:43
  they
• 33:43
  won't
• 33:43
  do
• 33:43
  that,
• 33:43
  or
• 33:44
  they're
• 33:44
  so
• 33:44
  argumentative.
• 33:45
  Or.
• 33:45
  I
• 33:46
  went.
• 33:46
  There
• 33:47
  was
• 33:47
  a
• 33:47
  time
• 33:47
  I
• 33:47
  went
• 33:47
  to
• 33:48
  my
• 33:48
  position,
• 33:48
  said,
• 33:49
  can
• 33:49
  I
• 33:49
  please
• 33:49
  have
• 33:49
  beta
• 33:50
  blockers?
• 33:52
  Because
• 33:53
  I
• 33:53
  had
• 33:53
  this
• 33:54
  individual
• 33:55
  very.
• 33:56
  He
• 33:56
  was
• 33:57
  married
• 33:57
  to
• 33:57
  good
• 33:58
  friends
• 33:59
  of
• 33:59
  my
• 34:00
  parents,
• 34:01
  exclusively
• 34:02
  in
• 34:02
  a
• 34:02
  family
• 34:02
  situation.
• 34:04
  And
• 34:05
  he
• 34:05
  was
• 34:05
  extremely
• 34:06
  combative
• 34:06
  and
• 34:07
  would
• 34:07
  just
• 34:08
  go
• 34:08
  off
• 34:08
  on
• 34:08
  his
• 34:08
  own
• 34:08
  and
• 34:09
  make
• 34:09
  design
• 34:09
  decisions
• 34:10
  that
• 34:10
  were
• 34:10
  horrible.
• 34:11
  Like
• 34:11
  28
• 34:12
  recess
• 34:13
  cans
• 34:13
  in
• 34:13
  a
• 34:13
  family
• 34:14
  room.
• 34:14
  Oh,
• 34:15
  Lord.
• 34:15
  And
• 34:16
  I
• 34:16
  walked
• 34:16
  in
• 34:16
  that
• 34:17
  cans.
• 34:17
  It
• 34:18
  looks
• 34:18
  like
• 34:18
  a.
• 34:18
  Looks
• 34:19
  like
• 34:19
  the
• 34:19
  moon
• 34:19
  surface.
• 34:20
  Yeah.
• 34:20
  And
• 34:21
  he
• 34:21
  goes,
• 34:21
  drywall
• 34:22
  left.
• 34:23
  No.
• 34:24
  Because
• 34:24
  what
• 34:24
  do
• 34:24
  you
• 34:24
  think?
• 34:25
  My
• 34:25
  professional
• 34:25
  electrician
• 34:26
  did
• 34:26
  this.
• 34:27
  And
• 34:27
  he
• 34:27
  really
• 34:27
  emphasized
• 34:28
  professional.
• 34:29
  And
• 34:29
  I
• 34:30
  said,
• 34:30
  well,
• 34:32
  okay.
• 34:33
  I
• 34:33
  said,
• 34:33
  well,
• 34:35
  have
• 34:35
  you
• 34:35
  known
• 34:36
  this
• 34:36
  professional
• 34:37
  electrician
• 34:38
  a
• 34:38
  long
• 34:38
  time?
• 34:39
  Yes.
• 34:41
  And
• 34:41
  does
• 34:41
  he
• 34:41
  do
• 34:42
  work
• 34:42
  for
• 34:42
  you
• 34:42
  in
• 34:42
  your
• 34:42
  food
• 34:43
  processing
• 34:44
  business?
• 34:46
  Yes.
• 34:47
  Okay.
• 34:47
  I
• 34:48
  said,
• 34:48
  well,
• 34:48
  that
• 34:48
  makes
• 34:49
  really
• 34:49
  good
• 34:49
  sense.
• 34:50
  And
• 34:50
  I
• 34:50
  think
• 34:50
  if
• 34:51
  we
• 34:51
  were
• 34:51
  in
• 34:51
  a
• 34:52
  packing
• 34:52
  plant,
• 34:53
  this
• 34:53
  would
• 34:53
  make
• 34:53
  really
• 34:54
  good
• 34:54
  sense.
• 34:54
  This
• 34:54
  would
• 34:55
  be
• 34:55
  great.
• 34:55
  Safest
• 34:56
  place
• 34:56
  on
• 34:56
  the
• 34:56
  planet.
• 34:57
  I
• 34:57
  get
• 34:57
  it.
• 34:57
  Because
• 34:58
  you
• 34:58
  would
• 34:58
  see
• 34:58
  everything,
• 34:59
  and
• 34:59
  it
• 34:59
  makes
• 35:00
  a
• 35:00
  lot
• 35:00
  of
• 35:00
  sense
• 35:00
  to
• 35:00
  me.
• 35:00
  I
• 35:00
  said,
• 35:01
  but
• 35:01
  in
• 35:01
  your
• 35:01
  own
• 35:01
  home,
• 35:02
  it
• 35:03
  needs
• 35:03
  to
• 35:03
  be
• 35:03
  a
• 35:03
  little
• 35:03
  bit
• 35:04
  different.
• 35:04
  There's
• 35:04
  circadian
• 35:05
  rhythms,
• 35:05
  and
• 35:06
  there's
• 35:06
  how
• 35:06
  people
• 35:06
  like
• 35:06
  to
• 35:07
  be
• 35:07
  lighted,
• 35:07
  and
• 35:08
  it's
• 35:09
  oppressive
• 35:09
  if
• 35:09
  it's
• 35:10
  too
• 35:10
  much
• 35:10
  and
• 35:10
  on.
• 35:11
  And
• 35:11
  I
• 35:11
  tried
• 35:11
  so
• 35:12
  hard
• 35:12
  to
• 35:12
  keep
• 35:12
  my
• 35:12
  cool,
• 35:13
  but
• 35:13
  I
• 35:14
  probably
• 35:14
  match
• 35:15
  the
• 35:15
  little
• 35:15
  tools
• 35:16
  that
• 35:16
  are
• 35:16
  in
• 35:17
  yours.
• 35:17
  Yep.
• 35:18
  Background.
• 35:19
  Yep.
• 35:20
  It
• 35:20
  took
• 35:20
  so
• 35:20
  much
• 35:21
  effort.
• 35:21
  And
• 35:21
  so
• 35:21
  then
• 35:22
  the
• 35:22
  next
• 35:22
  time
• 35:22
  I
• 35:22
  came,
• 35:24
  he
• 35:25
  said,
• 35:25
  I
• 35:25
  know
• 35:25
  your
• 35:26
  tell
• 35:26
  now.
• 35:28
  You
• 35:28
  turn
• 35:28
  red
• 35:29
  when
• 35:29
  you
• 35:29
  get
• 35:29
  upset.
• 35:30
  I
• 35:30
  can
• 35:30
  see
• 35:30
  it.
• 35:30
  You
• 35:31
  just
• 35:31
  light
• 35:31
  up.
• 35:32
  And
• 35:32
  I
• 35:33
  thought,
• 35:33
  that's
• 35:33
  it.
• 35:33
  I'm
• 35:33
  getting
• 35:34
  banned,
• 35:34
  Walker.
• 35:34
  And
• 35:35
  I
• 35:35
  did
• 35:35
  for
• 35:35
  the
• 35:35
  rest
• 35:35
  of
• 35:35
  the
• 35:36
  time.
• 35:36
  And
• 35:36
  I
• 35:37
  never
• 35:37
  talked
• 35:38
  about.
• 35:38
  Never
• 35:38
  let
• 35:38
  him
• 35:39
  see
• 35:39
  his
• 35:39
  sweat.
• 35:39
  I
• 35:39
  took
• 35:40
  that
• 35:40
  to
• 35:40
  a
• 35:40
  whole
• 35:40
  other
• 35:41
  level.
• 35:41
  Absolutely.
• 35:42
  Like,
• 35:42
  I'm
• 35:42
  gonna
• 35:42
  win
• 35:42
  this
• 35:42
  one.
• 35:43
  Yeah.
• 35:43
  But
• 35:44
  it
• 35:44
  just
• 35:44
  became.
• 35:47
  I'm
• 35:47
  glad
• 35:47
  that
• 35:48
  I
• 35:48
  finished
• 35:48
  the
• 35:48
  project.
• 35:49
  His
• 35:49
  wife
• 35:50
  is
• 35:50
  really
• 35:50
  happy.
• 35:51
  Eventually,
• 35:51
  he
• 35:51
  said,
• 35:52
  thank
• 35:52
  you.
• 35:53
  But
• 35:54
  you
• 35:54
  do
• 35:54
  those.
• 35:55
  Those
• 35:55
  do
• 35:55
  make
• 35:55
  you
• 35:55
  grow
• 35:56
  as
• 35:56
  a
• 35:56
  human
• 35:56
  being.
• 35:57
  I
• 35:58
  never
• 35:59
  want
• 35:59
  to
• 35:59
  allow
• 36:00
  someone
• 36:01
  to
• 36:01
  get
• 36:01
  me
• 36:01
  to
• 36:02
  that
• 36:02
  point
• 36:02
  again.
• 36:03
  I
• 36:03
  know
• 36:03
  that.
• 36:04
  I
• 36:04
  know
• 36:04
  after
• 36:04
  18
• 36:05
  years,
• 36:06
  I
• 36:06
  know
• 36:06
  I
• 36:06
  don't
• 36:06
  know
• 36:07
  everything,
• 36:07
  but
• 36:08
  I
• 36:08
  know
• 36:08
  that
• 36:08
  I
• 36:08
  do
• 36:08
  know
• 36:09
  certain
• 36:09
  things.
• 36:10
  And
• 36:10
  you
• 36:11
  can
• 36:11
  talk
• 36:11
  to
• 36:11
  me
• 36:11
  however
• 36:12
  you
• 36:12
  think
• 36:12
  you
• 36:12
  need
• 36:13
  to
• 36:13
  talk
• 36:13
  to
• 36:13
  me.
• 36:13
  It's
• 36:14
  not
• 36:14
  going
• 36:14
  to
• 36:14
  change
• 36:15
  how
• 36:15
  I
• 36:15
  feel.
• 36:16
  And
• 36:16
  I
• 36:16
  feel
• 36:17
  like
• 36:17
  that's
• 36:17
  a
• 36:18
  big
• 36:18
  part
• 36:18
  of
• 36:19
  being
• 36:19
  a
• 36:19
  professional,
• 36:20
  is
• 36:21
  believing
• 36:22
  in
• 36:22
  your
• 36:22
  team,
• 36:23
  believing
• 36:23
  in
• 36:23
  the
• 36:23
  experience
• 36:24
  that
• 36:24
  you
• 36:24
  have,
• 36:24
  believing
• 36:25
  that
• 36:25
  you
• 36:25
  want
• 36:25
  the
• 36:25
  best
• 36:25
  for
• 36:26
  the
• 36:26
  client
• 36:27
  and
• 36:27
  being
• 36:28
  able
• 36:28
  to
• 36:28
  articulate
• 36:29
  that.
• 36:29
  And
• 36:29
  I
• 36:29
  think
• 36:30
  that's
• 36:30
  where,
• 36:31
  as
• 36:31
  a
• 36:31
  younger
• 36:32
  designer,
• 36:32
  it
• 36:32
  was
• 36:32
  very
• 36:32
  hard
• 36:33
  for
• 36:33
  me
• 36:33
  because
• 36:33
  I
• 36:33
  didn't
• 36:34
  have
• 36:34
  the
• 36:34
  confidence.
• 36:35
  Not
• 36:35
  that
• 36:36
  I
• 36:36
  do
• 36:36
  now
• 36:36
  100%.
• 36:37
  I
• 36:37
  mean,
• 36:37
  I
• 36:37
  think
• 36:38
  once
• 36:38
  you
• 36:38
  think
• 36:38
  you
• 36:38
  have
• 36:38
  it
• 36:39
  all,
• 36:39
  like,
• 36:40
  you're
• 36:40
  in
• 36:40
  trouble.
• 36:40
  You
• 36:40
  have
• 36:41
  nothing
• 36:41
  to
• 36:41
  offer
• 36:41
  anymore
• 36:42
  because
• 36:42
  you're
• 36:42
  not
• 36:42
  going
• 36:42
  to
• 36:42
  learn
• 36:42
  anything
• 36:43
  anymore.
• 36:43
  But
• 36:44
  that's
• 36:45
  a
• 36:45
  really
• 36:45
  tough
• 36:45
  thing.
• 36:45
  And
• 36:46
  I
• 36:46
  feel
• 36:46
  like
• 36:46
  that
• 36:47
  contract,
• 36:48
  that
• 36:48
  letter
• 36:48
  of
• 36:48
  agreement,
• 36:49
  protects
• 36:49
  me
• 36:49
  in
• 36:50
  those
• 36:50
  situations,
• 36:50
  because
• 36:53
  I
• 36:53
  will
• 36:54
  give
• 36:54
  you
• 36:54
  my
• 36:54
  best
• 36:54
  opinion,
• 36:55
  and
• 36:55
  you
• 36:55
  can
• 36:55
  take
• 36:56
  it
• 36:56
  or
• 36:56
  leave
• 36:56
  it,
• 36:56
  but
• 36:56
  you
• 36:57
  will
• 36:57
  write
• 36:57
  that
• 36:57
  check
• 36:58
  when
• 36:58
  I
• 36:58
  give
• 36:58
  you
• 36:58
  that
• 36:59
  invoice
• 37:00
  every
• 37:00
  30
• 37:00
  days.
• 37:01
  Ta
• 37:01
  da.
• 37:02
  There
• 37:02
  you
• 37:02
  go.
• 37:03
  I
• 37:03
  mean,
• 37:04
  but
• 37:04
  it's.
• 37:05
  It
• 37:05
  took
• 37:05
  a
• 37:05
  long
• 37:05
  time
• 37:06
  to
• 37:06
  get
• 37:06
  there,
• 37:06
  I
• 37:07
  think.
• 37:07
  Johnny,
• 37:07
  what
• 37:07
  was
• 37:07
  starting
• 37:08
  off
• 37:08
  have
• 37:08
  a
• 37:08
  hard
• 37:08
  time.
• 37:08
  What
• 37:09
  was
• 37:09
  one
• 37:09
  of
• 37:09
  your
• 37:09
  hard
• 37:09
  stories?
• 37:10
  You
• 37:10
  got
• 37:10
  one.
• 37:12
  Is
• 37:12
  the
• 37:13
  statute
• 37:13
  of
• 37:13
  limitations
• 37:13
  over?
• 37:15
  He's,
• 37:16
  like,
• 37:16
  talking
• 37:17
  about
• 37:17
  that.
• 37:18
  No,
• 37:18
  I
• 37:19
  just.
• 37:19
  It
• 37:19
  always
• 37:19
  comes
• 37:20
  back
• 37:20
  to
• 37:20
  the
• 37:20
  human
• 37:20
  touch
• 37:21
  of
• 37:22
  being
• 37:22
  in
• 37:22
  this
• 37:23
  business.
• 37:23
  And
• 37:23
  it's
• 37:24
  so
• 37:24
  important.
• 37:25
  And
• 37:25
  again,
• 37:25
  when
• 37:26
  you.
• 37:26
  It's
• 37:26
  so
• 37:26
  liberating
• 37:27
  when
• 37:27
  you
• 37:27
  find
• 37:27
  that
• 37:28
  confidence,
• 37:28
  when
• 37:28
  you
• 37:28
  find
• 37:29
  that
• 37:29
  point
• 37:29
  where
• 37:30
  you're,
• 37:30
  like,
• 37:31
  not
• 37:31
  rattled,
• 37:32
  not
• 37:33
  questioning
• 37:33
  your
• 37:34
  own
• 37:34
  judgment,
• 37:34
  questioning
• 37:35
  your
• 37:35
  ability,
• 37:36
  because
• 37:36
  somebody
• 37:36
  said
• 37:37
  something
• 37:38
  once,
• 37:38
  you
• 37:39
  know
• 37:39
  it
• 37:39
  and
• 37:39
  you
• 37:39
  own
• 37:40
  it
• 37:40
  again.
• 37:41
  That's
• 37:41
  why
• 37:41
  I
• 37:41
  could
• 37:41
  walk
• 37:42
  in
• 37:42
  and
• 37:42
  sell
• 37:42
  a
• 37:42
  $250,000
• 37:44
  remodel
• 37:45
  in
• 37:46
  cutoffs
• 37:47
  if
• 37:47
  that's
• 37:47
  what
• 37:47
  I
• 37:47
  wanted
• 37:48
  to
• 37:48
  do,
• 37:49
  and
• 37:50
  people
• 37:50
  like
• 37:50
  Kevin
• 37:51
  couldn't,
• 37:51
  because
• 37:51
  I
• 37:52
  knew
• 37:52
  I
• 37:52
  stood
• 37:53
  in
• 37:53
  my
• 37:53
  truth
• 37:54
  and
• 37:54
  I
• 37:55
  spoke
• 37:55
  with
• 37:56
  honesty
• 37:56
  always.
• 37:57
  And
• 37:57
  people
• 37:58
  sense
• 37:58
  that,
• 37:58
  and
• 37:59
  people
• 37:59
  know
• 37:59
  that.
• 38:00
  And
• 38:00
  I
• 38:00
  wasn't
• 38:01
  going
• 38:01
  to
• 38:01
  argue
• 38:01
  with
• 38:02
  you
• 38:02
  because
• 38:03
  A,
• 38:04
  I
• 38:04
  don't
• 38:04
  want
• 38:04
  to
• 38:04
  eat
• 38:04
  the
• 38:04
  beta
• 38:05
  blockers
• 38:05
  and
• 38:05
  B,
• 38:06
  I
• 38:06
  don't
• 38:06
  have
• 38:06
  the
• 38:06
  energy.
• 38:08
  You
• 38:08
  know
• 38:08
  what
• 38:08
  I
• 38:08
  mean?
• 38:09
  I'm
• 38:09
  down
• 38:10
  the
• 38:10
  road.
• 38:10
  I
• 38:10
  got
• 38:11
  better
• 38:11
  things
• 38:11
  to
• 38:11
  do
• 38:11
  than
• 38:12
  stand
• 38:12
  here
• 38:12
  and
• 38:12
  argue
• 38:12
  over
• 38:13
  whether
• 38:14
  I'm
• 38:14
  right
• 38:14
  as
• 38:15
  a
• 38:15
  25
• 38:15
  year
• 38:15
  contractor
• 38:16
  or
• 38:17
  you're
• 38:17
  right
• 38:17
  as
• 38:17
  a
• 38:18
  30
• 38:18
  year
• 38:18
  dentist.
• 38:19
  Like,
• 38:20
  I'm
• 38:20
  not
• 38:20
  having
• 38:20
  this
• 38:21
  discussion.
• 38:21
  Come
• 38:22
  on.
• 38:22
  Yeah.
• 38:23
  You
• 38:23
  know,
• 38:23
  Johnny,
• 38:24
  can
• 38:24
  I
• 38:24
  and
• 38:25
  Eric
• 38:25
  both.
• 38:26
  I
• 38:26
  really
• 38:26
  feel
• 38:26
  for
• 38:27
  designers
• 38:27
  or
• 38:28
  contractors
• 38:28
  that
• 38:29
  are
• 38:29
  just
• 38:29
  starting
• 38:30
  off
• 38:30
  and
• 38:30
  don't
• 38:30
  have
• 38:31
  that
• 38:31
  confidence
• 38:31
  yet.
• 38:32
  I
• 38:32
  would
• 38:32
  have
• 38:33
  liked
• 38:33
  to
• 38:33
  have
• 38:34
  had
• 38:34
  someone
• 38:35
  help
• 38:35
  me
• 38:37
  bridge
• 38:37
  that
• 38:38
  in
• 38:38
  my
• 38:38
  own
• 38:39
  mind.
• 38:39
  What
• 38:39
  do
• 38:39
  you
• 38:39
  think?
• 38:41
  What
• 38:41
  would
• 38:41
  you
• 38:41
  tell
• 38:42
  your
• 38:42
  younger
• 38:43
  you
• 38:44
  that
• 38:45
  people
• 38:45
  just
• 38:45
  starting
• 38:46
  off
• 38:46
  could
• 38:46
  tell
• 38:46
  themselves
• 38:47
  that
• 38:47
  you
• 38:47
  think
• 38:47
  would
• 38:48
  make
• 38:48
  a
• 38:48
  difference?
• 38:49
  I
• 38:49
  think
• 38:49
  you
• 38:49
  got
• 38:50
  to
• 38:50
  do
• 38:50
  the
• 38:50
  time.
• 38:51
  You
• 38:51
  just
• 38:51
  gotta
• 38:52
  do
• 38:52
  the
• 38:52
  time.
• 38:52
  Honestly,
• 38:53
  I
• 38:53
  think
• 38:53
  that's
• 38:54
  as
• 38:54
  much
• 38:55
  as.
• 38:55
  I
• 38:55
  hate
• 38:55
  saying
• 38:55
  that,
• 38:56
  because
• 38:56
  I
• 38:56
  did.
• 38:57
  I
• 38:57
  searched
• 38:58
  for
• 38:58
  mentors,
• 38:58
  I
• 38:58
  tried
• 38:59
  to
• 38:59
  follow
• 38:59
  people,
• 39:00
  you
• 39:00
  know,
• 39:00
  luckily
• 39:00
  I
• 39:01
  knew
• 39:01
  a
• 39:01
  couple
• 39:01
  of
• 39:01
  older
• 39:02
  carpenters
• 39:02
  and
• 39:02
  I
• 39:03
  definitely
• 39:03
  learned
• 39:03
  some
• 39:04
  things
• 39:04
  from
• 39:04
  them.
• 39:05
  But
• 39:05
  people
• 39:05
  skills,
• 39:07
  man,
• 39:07
  it's.
• 39:08
  It's
• 39:08
  like
• 39:08
  teaching
• 39:09
  guitar
• 39:10
  style.
• 39:10
  You
• 39:12
  teach
• 39:12
  the
• 39:13
  notes,
• 39:13
  I
• 39:14
  can
• 39:14
  teach
• 39:14
  you
• 39:14
  the
• 39:14
  notes,
• 39:15
  but
• 39:15
  I
• 39:15
  can't
• 39:15
  teach
• 39:16
  you
• 39:16
  this.
• 39:16
  The
• 39:17
  feel,
• 39:17
  the
• 39:17
  style.
• 39:18
  And
• 39:18
  I
• 39:18
  think
• 39:18
  that's
• 39:19
  something.
• 39:19
  You
• 39:19
  just
• 39:20
  have
• 39:20
  to
• 39:20
  have
• 39:21
  50
• 39:21
  conversations
• 39:22
  with
• 39:22
  various
• 39:23
  clients
• 39:23
  to
• 39:24
  really
• 39:25
  get
• 39:26
  who
• 39:26
  you
• 39:26
  are
• 39:26
  and
• 39:27
  where
• 39:27
  you
• 39:27
  stand
• 39:27
  and
• 39:28
  really
• 39:28
  find
• 39:28
  that
• 39:28
  for
• 39:29
  yourself.
• 39:29
  This
• 39:29
  reminds
• 39:30
  me
• 39:30
  of
• 39:30
  somebody
• 39:30
  called
• 39:31
  me
• 39:31
  once
• 39:31
  a
• 39:31
  week,
• 39:32
  you
• 39:32
  know
• 39:32
  what
• 39:32
  I
• 39:32
  mean?
• 39:32
  And
• 39:33
  wanted
• 39:33
  a
• 39:33
  mentor
• 39:33
  and
• 39:33
  was
• 39:34
  like,
• 39:34
  dude,
• 39:34
  I
• 39:35
  dealt
• 39:35
  with
• 39:35
  this
• 39:35
  guy
• 39:35
  this
• 39:35
  week
• 39:36
  and
• 39:36
  this
• 39:36
  guy
• 39:36
  that
• 39:36
  I've
• 39:37
  got
• 39:37
  tips.
• 39:37
  And
• 39:38
  just
• 39:38
  having
• 39:38
  somebody
• 39:39
  to
• 39:39
  say
• 39:39
  you're
• 39:40
  okay
• 39:41
  is
• 39:41
  huge.
• 39:42
  Seriously.
• 39:43
  Just
• 39:44
  to
• 39:44
  have
• 39:44
  some
• 39:44
  value,
• 39:45
  just
• 39:45
  to.
• 39:45
  Have
• 39:46
  social
• 39:46
  media
• 39:46
  groups
• 39:47
  these
• 39:47
  days,
• 39:47
  right?
• 39:47
  So
• 39:48
  get
• 39:48
  involved
• 39:48
  with
• 39:48
  those,
• 39:49
  right?
• 39:49
  Because
• 39:49
  you
• 39:49
  need
• 39:50
  that
• 39:50
  self
• 39:50
  validation
• 39:51
  or
• 39:51
  other
• 39:52
  validation.
• 39:52
  You
• 39:53
  need
• 39:53
  people
• 39:53
  to
• 39:53
  say
• 39:54
  you're
• 39:54
  not
• 39:54
  crazy,
• 39:55
  you're
• 39:55
  not
• 39:55
  a
• 39:56
  bad
• 39:56
  person,
• 39:56
  you're
• 39:57
  not
• 39:57
  wrong.
• 39:58
  Maybe
• 39:58
  that
• 39:58
  person
• 39:59
  had
• 39:59
  a
• 39:59
  bad
• 39:59
  day,
• 39:59
  maybe
• 40:00
  their
• 40:00
  cat
• 40:00
  ran
• 40:00
  away,
• 40:00
  who
• 40:01
  knows?
• 40:02
  Don't
• 40:02
  take
• 40:02
  it
• 40:03
  personally.
• 40:03
  And
• 40:04
  learning
• 40:04
  some
• 40:04
  of
• 40:04
  those
• 40:05
  lessons
• 40:05
  is
• 40:05
  hard.
• 40:06
  And
• 40:06
  if
• 40:06
  you
• 40:06
  don't
• 40:06
  have
• 40:07
  somebody
• 40:07
  to
• 40:07
  talk
• 40:07
  to
• 40:07
  and
• 40:08
  understand
• 40:08
  that
• 40:08
  with,
• 40:09
  it
• 40:09
  gets
• 40:10
  really
• 40:10
  lonely
• 40:10
  and
• 40:11
  you
• 40:11
  can
• 40:11
  get
• 40:11
  really
• 40:11
  down
• 40:12
  on
• 40:12
  yourself
• 40:12
  about
• 40:12
  it
• 40:13
  and
• 40:13
  it
• 40:13
  costs
• 40:13
  you.
• 40:14
  And,
• 40:15
  and
• 40:15
  I've
• 40:15
  been
• 40:15
  there,
• 40:15
  you
• 40:15
  know,
• 40:16
  we've
• 40:16
  all
• 40:16
  been
• 40:16
  in
• 40:17
  the
• 40:17
  hole
• 40:17
  and
• 40:18
  you
• 40:19
  know,
• 40:19
  luckily
• 40:19
  there's
• 40:20
  been
• 40:20
  somebody
• 40:20
  to
• 40:21
  help
• 40:21
  pull
• 40:21
  us
• 40:21
  out
• 40:22
  or
• 40:22
  we
• 40:22
  wouldn't
• 40:22
  be
• 40:22
  here
• 40:23
  now.
• 40:23
  Yeah,
• 40:23
  I
• 40:23
  remember
• 40:24
  I
• 40:24
  had
• 40:25
  one
• 40:25
  project,
• 40:26
  I
• 40:26
  had
• 40:26
  one
• 40:26
  project
• 40:27
  that
• 40:27
  I
• 40:27
  went
• 40:27
  and
• 40:27
  sat
• 40:27
  in
• 40:28
  my
• 40:28
  car
• 40:28
  and
• 40:28
  I
• 40:28
  went,
• 40:30
  how
• 40:31
  Do
• 40:31
  I
• 40:31
  navigate
• 40:32
  this?
• 40:34
  You
• 40:34
  know?
• 40:34
  And
• 40:34
  I
• 40:34
  was
• 40:35
  probably
• 40:35
  eight
• 40:35
  years
• 40:36
  into
• 40:36
  the
• 40:36
  design
• 40:36
  career
• 40:37
  where
• 40:37
  I
• 40:37
  was
• 40:38
  confident
• 40:38
  of
• 40:38
  what
• 40:39
  I
• 40:39
  was
• 40:39
  doing.
• 40:40
  But
• 40:41
  we'll
• 40:41
  keep
• 40:42
  this
• 40:42
  G
• 40:43
  rated
• 40:43
  for
• 40:43
  the
• 40:43
  radio
• 40:44
  show.
• 40:44
  But
• 40:45
  new
• 40:46
  construction
• 40:46
  build.
• 40:46
  I'm
• 40:47
  the
• 40:47
  designer.
• 40:48
  There
• 40:48
  were
• 40:49
  planned
• 40:49
  revisions
• 40:50
  from
• 40:50
  the
• 40:50
  architect.
• 40:51
  We're
• 40:51
  walking
• 40:51
  through,
• 40:52
  and
• 40:52
  I'm
• 40:52
  in
• 40:52
  the
• 40:53
  master
• 40:53
  bedroom.
• 40:54
  And
• 40:54
  yes,
• 40:54
  I
• 40:54
  am
• 40:55
  fighting
• 40:55
  to
• 40:55
  keep
• 40:55
  the
• 40:55
  word
• 40:56
  master
• 40:56
  bedroom
• 40:56
  out
• 40:56
  there.
• 40:57
  I
• 40:57
  don't
• 40:57
  do
• 40:57
  primary
• 40:57
  suite.
• 40:59
  That's
• 40:59
  my
• 41:00
  little
• 41:00
  hill
• 41:01
  I'm
• 41:01
  gonna
• 41:01
  die
• 41:01
  on.
• 41:02
  But
• 41:03
  I'm
• 41:04
  walking
• 41:04
  through,
• 41:04
  and
• 41:05
  I'm
• 41:05
  like,
• 41:05
  why
• 41:05
  do
• 41:05
  we
• 41:06
  have
• 41:06
  to
• 41:06
  deal
• 41:06
  with.
• 41:10
  I'm
• 41:10
  walking
• 41:10
  through
• 41:11
  the
• 41:11
  house.
• 41:11
  I'm
• 41:11
  like,
• 41:12
  why
• 41:12
  is
• 41:12
  there
• 41:13
  a
• 41:13
  crawl
• 41:13
  space
• 41:14
  door
• 41:14
  in
• 41:15
  the
• 41:15
  middle
• 41:15
  of
• 41:15
  the
• 41:16
  floor
• 41:16
  of
• 41:16
  the
• 41:16
  bedroom?
• 41:18
  I'm
• 41:18
  like,
• 41:18
  is
• 41:19
  this.
• 41:20
  Isn't
• 41:21
  that
• 41:21
  where
• 41:21
  they
• 41:21
  go?
• 41:22
  But
• 41:23
  why
• 41:24
  it.
• 41:24
  What
• 41:24
  would
• 41:24
  be
• 41:24
  the
• 41:25
  end
• 41:25
  of
• 41:25
  the
• 41:25
  bed?
• 41:25
  Is
• 41:25
  that.
• 41:27
  And
• 41:27
  the
• 41:29
  very
• 41:30
  quiet
• 41:31
  wife
• 41:32
  goes,
• 41:33
  that's
• 41:34
  the
• 41:34
  trap
• 41:34
  door
• 41:34
  to
• 41:35
  the
• 41:35
  red
• 41:35
  velvet
• 41:36
  room.
• 41:38
  Okay.
• 41:39
  Don't
• 41:39
  want
• 41:39
  to
• 41:40
  know
• 41:40
  that.
• 41:41
  I
• 41:42
  didn't
• 41:42
  want
• 41:42
  to
• 41:43
  know
• 41:43
  about
• 41:43
  that.
• 41:44
  In
• 41:45
  my
• 41:45
  head,
• 41:45
  I'm
• 41:45
  like,
• 41:46
  holy
• 41:47
  hell.
• 41:48
  I'm
• 41:48
  going
• 41:48
  to
• 41:49
  have
• 41:49
  to
• 41:49
  ask
• 41:49
  storage
• 41:50
  questions
• 41:50
  for
• 41:51
  cabinetry
• 41:52
  in
• 41:52
  the
• 41:52
  red
• 41:53
  velvet
• 41:53
  room.
• 41:53
  And
• 41:54
  I
• 41:54
  don't
• 41:54
  want
• 41:54
  to
• 41:55
  have
• 41:55
  this
• 41:55
  conversation.
• 42:01
  Oh,
• 42:02
  no,
• 42:02
  man.
• 42:03
  And
• 42:03
  I'm
• 42:03
  like,
• 42:04
  what
• 42:04
  do
• 42:05
  I
• 42:05
  do
• 42:05
  with
• 42:06
  this?
• 42:06
  And
• 42:06
  I
• 42:07
  punted.
• 42:07
  I
• 42:07
  went,
• 42:07
  oh,
• 42:09
  okay.
• 42:10
  And
• 42:10
  I
• 42:10
  just
• 42:10
  let
• 42:10
  it
• 42:11
  go
• 42:11
  because
• 42:11
  I'm
• 42:11
  like,
• 42:12
  I
• 42:12
  need
• 42:12
  to
• 42:12
  be
• 42:12
  mentally
• 42:13
  prepared
• 42:13
  for
• 42:13
  this
• 42:14
  conversation.
• 42:16
  And
• 42:17
  I
• 42:17
  wasn't.
• 42:18
  Let's
• 42:18
  be
• 42:18
  honest.
• 42:18
  I
• 42:18
  wasn't.
• 42:19
  I
• 42:19
  was
• 42:19
  like,
• 42:21
  wow,
• 42:22
  this
• 42:22
  is
• 42:23
  beyond
• 42:23
  my
• 42:23
  comfort
• 42:24
  level
• 42:25
  of
• 42:25
  this
• 42:25
  group
• 42:26
  conversation
• 42:26
  right
• 42:27
  here.
• 42:27
  And
• 42:29
  that
• 42:30
  was
• 42:30
  like
• 42:30
  a
• 42:30
  horror
• 42:30
  story
• 42:31
  in
• 42:31
  its
• 42:31
  own
• 42:31
  going.
• 42:32
  I
• 42:32
  do
• 42:32
  not
• 42:33
  want
• 42:33
  to
• 42:33
  be
• 42:33
  a
• 42:33
  part
• 42:33
  of
• 42:33
  this
• 42:33
  conversation.
• 42:35
  I
• 42:36
  am.
• 42:36
  I
• 42:36
  can't
• 42:36
  believe
• 42:37
  I've
• 42:37
  never
• 42:37
  heard
• 42:37
  that
• 42:38
  one.
• 42:38
  I
• 42:38
  know
• 42:39
  it.
• 42:39
  See?
• 42:42
  And
• 42:42
  it
• 42:42
  was
• 42:42
  the
• 42:42
  time
• 42:42
  we
• 42:42
  were
• 42:43
  working.
• 42:43
  You
• 42:43
  probably
• 42:43
  did
• 42:44
  at
• 42:44
  some
• 42:44
  point,
• 42:44
  but
• 42:45
  thought
• 42:45
  about
• 42:45
  writing
• 42:46
  a
• 42:46
  song
• 42:46
  about
• 42:46
  it,
• 42:46
  but
• 42:46
  you
• 42:47
  know
• 42:47
  what
• 42:47
  I
• 42:47
  mean?
• 42:47
  But
• 42:47
  it
• 42:48
  was
• 42:48
  just
• 42:49
  great.
• 42:49
  A
• 42:50
  song
• 42:50
  about
• 42:50
  this.
• 42:53
  But
• 42:53
  we
• 42:53
  don't
• 42:53
  let
• 42:54
  base.
• 42:54
  That's
• 42:54
  why
• 42:54
  we
• 42:55
  don't
• 42:55
  let
• 42:55
  bass
• 42:55
  players
• 42:56
  write
• 42:56
  songs.
• 42:56
  Oh,.
• 42:59
  Wow.
• 43:01
  But
• 43:01
  seriously,
• 43:02
  though,
• 43:02
  that's
• 43:02
  some
• 43:03
  of
• 43:03
  the
• 43:03
  stuff
• 43:03
  that
• 43:03
  you
• 43:03
  run
• 43:03
  into
• 43:04
  and
• 43:04
  professional.
• 43:05
  You're
• 43:05
  like,
• 43:06
  I
• 43:07
  don't
• 43:07
  want
• 43:07
  to
• 43:07
  do
• 43:07
  this.
• 43:09
  I
• 43:09
  don't
• 43:09
  want
• 43:09
  to
• 43:09
  do
• 43:09
  this.
• 43:10
  So,
• 43:11
  again,
• 43:11
  finding
• 43:12
  the
• 43:12
  right
• 43:12
  designer
• 43:13
  for
• 43:13
  your
• 43:13
  project.
• 43:14
  I
• 43:14
  was
• 43:14
  not
• 43:14
  the
• 43:14
  right
• 43:14
  designer
• 43:15
  for
• 43:15
  that
• 43:15
  project
• 43:15
  because
• 43:16
  I
• 43:16
  just
• 43:16
  didn't
• 43:16
  want
• 43:16
  to
• 43:16
  know
• 43:17
  those
• 43:17
  people
• 43:17
  that
• 43:17
  way.
• 43:19
  Well,
• 43:19
  there's
• 43:19
  actually
• 43:19
  a
• 43:20
  designer
• 43:20
  who.
• 43:21
  There's
• 43:21
  a
• 43:21
  show,
• 43:22
  I
• 43:22
  think,
• 43:23
  on
• 43:23
  Netflix
• 43:24
  about
• 43:24
  rooms
• 43:25
  like
• 43:25
  that.
• 43:26
  And
• 43:26
  you
• 43:26
  can
• 43:26
  hire
• 43:27
  this
• 43:27
  gal.
• 43:28
  And
• 43:28
  she's
• 43:28
  very
• 43:29
  well
• 43:29
  known.
• 43:29
  And
• 43:30
  I've
• 43:30
  not
• 43:31
  watched
• 43:31
  the
• 43:31
  show.
• 43:34
  It's
• 43:34
  not
• 43:34
  really
• 43:35
  my
• 43:36
  aesthetic.
• 43:37
  But
• 43:37
  I
• 43:38
  think,
• 43:38
  Johnny,
• 43:38
  you
• 43:38
  and
• 43:38
  I.
• 43:39
  Need
• 43:39
  to
• 43:39
  do
• 43:39
  those
• 43:39
  review
• 43:40
  videos
• 43:40
  where
• 43:40
  you
• 43:41
  put
• 43:41
  up
• 43:41
  the
• 43:41
  show
• 43:41
  and
• 43:41
  then
• 43:41
  make
• 43:42
  your
• 43:42
  comments.
• 43:42
  And
• 43:42
  we'll
• 43:43
  just
• 43:43
  do
• 43:43
  some
• 43:43
  stuff
• 43:43
  with
• 43:44
  that
• 43:44
  where
• 43:44
  you
• 43:44
  play
• 43:44
  it
• 43:45
  and
• 43:45
  then
• 43:45
  just
• 43:45
  go,
• 43:46
  what?
• 43:47
  Yeah,
• 43:49
  yeah.
• 43:50
  But
• 43:50
  then
• 43:51
  we'd
• 43:51
  have
• 43:51
  to
• 43:51
  watch
• 43:51
  it.
• 43:51
  But
• 43:51
  it's
• 43:52
  just,
• 43:52
  again,
• 43:53
  the
• 43:53
  wild
• 43:54
  stuff
• 43:54
  in
• 43:55
  the
• 43:55
  books,
• 43:55
  we
• 43:55
  could
• 43:56
  write
• 43:56
  of
• 43:57
  some
• 43:57
  of
• 43:57
  the
• 43:57
  things
• 43:57
  that
• 43:58
  we
• 43:58
  get
• 43:58
  thrown
• 43:58
  into
• 43:59
  as
• 44:00
  designers,
• 44:00
  contractors.
• 44:02
  And
• 44:03
  that
• 44:04
  would
• 44:04
  have
• 44:04
  been
• 44:04
  much
• 44:04
  smarter
• 44:05
  for
• 44:05
  the
• 44:05
  homeowner
• 44:06
  to
• 44:07
  have
• 44:07
  that
• 44:07
  conversation
• 44:08
  early
• 44:08
  on.
• 44:09
  Yes.
• 44:10
  Than
• 44:10
  to
• 44:10
  drop
• 44:10
  that
• 44:11
  multiple
• 44:11
  hand
• 44:12
  grenade
• 44:12
  in
• 44:12
  the
• 44:12
  middle
• 44:13
  of
• 44:13
  a
• 44:13
  job
• 44:13
  site
• 44:13
  walk.
• 44:16
  Yeah.
• 44:16
  That's
• 44:16
  an
• 44:16
  interesting.
• 44:17
  Never.
• 44:17
  Yeah,
• 44:18
  no,
• 44:19
  no,
• 44:19
  never
• 44:19
  ran
• 44:19
  into
• 44:20
  that
• 44:20
  one.
• 44:21
  I
• 44:21
  have
• 44:21
  a
• 44:21
  client
• 44:21
  who
• 44:22
  introduced
• 44:22
  me
• 44:22
  to
• 44:23
  her
• 44:23
  nanny
• 44:25
  one
• 44:25
  day
• 44:25
  and
• 44:26
  then
• 44:26
  asked
• 44:27
  us
• 44:27
  to.
• 44:27
  After
• 44:28
  we
• 44:28
  completed
• 44:29
  a
• 44:29
  certain
• 44:30
  place
• 44:30
  in
• 44:30
  our.
• 44:30
  Like,
• 44:30
  a
• 44:31
  living
• 44:31
  room
• 44:31
  in
• 44:31
  our
• 44:31
  home,
• 44:32
  asked
• 44:32
  us
• 44:32
  to
• 44:32
  go
• 44:33
  and
• 44:33
  start
• 44:33
  on
• 44:34
  a
• 44:34
  bedroom
• 44:35
  and
• 44:35
  bathroom
• 44:35
  renovation.
• 44:37
  And
• 44:37
  so
• 44:37
  I
• 44:38
  sent
• 44:38
  my
• 44:38
  senior
• 44:38
  designer
• 44:39
  into
• 44:39
  the
• 44:40
  home
• 44:40
  to
• 44:40
  measure.
• 44:41
  Sure.
• 44:41
  And
• 44:42
  we
• 44:42
  hadn't
• 44:43
  been
• 44:43
  back
• 44:43
  into
• 44:43
  the
• 44:44
  bedroom
• 44:44
  yet.
• 44:45
  And
• 44:45
  so
• 44:46
  I
• 44:46
  thought,
• 44:46
  okay,
• 44:46
  well,
• 44:46
  they've
• 44:47
  been
• 44:47
  great
• 44:47
  so
• 44:47
  far.
• 44:47
  And
• 44:48
  she
• 44:48
  went
• 44:48
  and
• 44:48
  measured
• 44:49
  and
• 44:49
  called
• 44:50
  me
• 44:50
  on
• 44:50
  the
• 44:50
  phone
• 44:50
  when
• 44:51
  she
• 44:51
  left
• 44:51
  and
• 44:51
  said,
• 44:52
  are
• 44:52
  you.
• 44:52
  Do
• 44:53
  you
• 44:53
  know
• 44:53
  what's
• 44:53
  going
• 44:54
  on
• 44:54
  over
• 44:54
  there?
• 44:57
  Okay,
• 44:58
  wanna.
• 45:00
  And
• 45:00
  she
• 45:01
  explained
• 45:01
  that
• 45:02
  there
• 45:02
  were
• 45:04
  the
• 45:05
  marriage
• 45:06
  relationship
• 45:07
  and
• 45:07
  involve
• 45:08
  more
• 45:08
  than
• 45:08
  two
• 45:09
  people.
• 45:11
  It
• 45:11
  was
• 45:11
  open.
• 45:12
  As
• 45:12
  Denny's.
• 45:14
  No,
• 45:14
  not
• 45:14
  open.
• 45:15
  Not
• 45:15
  open.
• 45:16
  Multiple.
• 45:17
  Got
• 45:18
  it.
• 45:18
  And
• 45:18
  I
• 45:19
  had
• 45:19
  nightmares.
• 45:20
  I
• 45:20
  couldn't
• 45:20
  sleep.
• 45:21
  I
• 45:21
  was
• 45:21
  just
• 45:21
  like.
• 45:22
  I
• 45:23
  couldn't.
• 45:23
  I
• 45:23
  mean,
• 45:23
  life
• 45:24
  is
• 45:24
  very
• 45:24
  hard,
• 45:25
  and
• 45:25
  I
• 45:25
  love
• 45:25
  my
• 45:25
  husband
• 45:26
  very
• 45:26
  much.
• 45:26
  But
• 45:26
  if
• 45:27
  I
• 45:27
  could
• 45:27
  not
• 45:27
  survive
• 45:28
  that
• 45:28
  kind
• 45:28
  of
• 45:28
  stress
• 45:29
  or
• 45:29
  competition
• 45:30
  or
• 45:30
  whatever
• 45:31
  is
• 45:31
  happening
• 45:32
  there,
• 45:32
  there
• 45:32
  is
• 45:32
  no
• 45:33
  way.
• 45:33
  And
• 45:34
  my
• 45:34
  designer.
• 45:35
  But
• 45:36
  yeah,
• 45:36
  I
• 45:36
  cared
• 45:37
  about
• 45:37
  them
• 45:37
  as
• 45:38
  people,
• 45:38
  but
• 45:38
  I
• 45:39
  could
• 45:39
  not
• 45:41
  serve
• 45:41
  them
• 45:42
  with
• 45:43
  my
• 45:43
  own
• 45:44
  stuff.
• 45:44
  And
• 45:45
  so
• 45:45
  my
• 45:45
  senior
• 45:46
  designer
• 45:46
  primarily
• 45:47
  did
• 45:47
  that
• 45:47
  project
• 45:48
  because
• 45:48
  it
• 45:48
  did
• 45:49
  not
• 45:49
  affect
• 45:49
  her
• 45:49
  in
• 45:49
  the
• 45:50
  same
• 45:50
  way.
• 45:51
  Thank
• 45:51
  God
• 45:51
  she
• 45:52
  was
• 45:52
  willing
• 45:52
  to
• 45:52
  do
• 45:52
  it.
• 45:52
  And
• 45:53
  she
• 45:53
  was
• 45:53
  there.
• 45:53
  And
• 45:53
  she
• 45:54
  cares
• 45:54
  very
• 45:54
  much
• 45:54
  for
• 45:54
  them,
• 45:55
  too.
• 45:55
  And
• 45:55
  we've
• 45:55
  gone
• 45:55
  on
• 45:55
  to
• 45:55
  help
• 45:56
  their
• 45:56
  family
• 45:56
  and.
• 45:57
  Nice.
• 45:57
  And
• 45:57
  it's
• 45:57
  great.
• 45:58
  And
• 45:58
  I
• 45:58
  care
• 45:58
  about
• 45:58
  them
• 45:59
  very
• 45:59
  much.
• 45:59
  I
• 45:59
  just
• 45:59
  could
• 46:00
  not
• 46:00
  be
• 46:00
  in
• 46:00
  that
• 46:00
  space.
• 46:01
  And
• 46:01
  so
• 46:01
  I
• 46:01
  do
• 46:01
  think
• 46:01
  there
• 46:02
  are
• 46:02
  times
• 46:02
  when
• 46:03
  you.
• 46:04
  You
• 46:04
  cannot.
• 46:05
  Yeah.
• 46:05
  I
• 46:06
  had
• 46:06
  one.
• 46:06
  That
• 46:06
  was
• 46:06
  not
• 46:07
  that.
• 46:07
  But.
• 46:08
  And
• 46:08
  this
• 46:08
  was
• 46:08
  a
• 46:09
  bad
• 46:09
  story.
• 46:09
  I
• 46:09
  think
• 46:10
  I
• 46:10
  took
• 46:10
  Kevin
• 46:10
  on
• 46:11
  this
• 46:11
  project,
• 46:12
  actually.
• 46:12
  And
• 46:12
  we
• 46:13
  went.
• 46:14
  No,
• 46:15
  Because.
• 46:15
  Wonderful
• 46:17
  condo.
• 46:17
  No,
• 46:18
  that's
• 46:20
  something.
• 46:20
  It
• 46:20
  must
• 46:20
  have
• 46:21
  been
• 46:21
  bad
• 46:21
  because.
• 46:23
  Yeah.
• 46:23
  For
• 46:23
  Kevin
• 46:24
  to
• 46:24
  go
• 46:24
  now.
• 46:24
  And
• 46:24
  it
• 46:24
  was
• 46:25
  because
• 46:25
  here's
• 46:25
  what
• 46:25
  happened
• 46:26
  is
• 46:26
  we
• 46:26
  wanted
• 46:26
  to
• 46:26
  measure.
• 46:27
  This
• 46:27
  condo
• 46:27
  lady
• 46:27
  called
• 46:27
  Me
• 46:28
  up,
• 46:28
  hey,
• 46:28
  I
• 46:28
  got
• 46:28
  this
• 46:28
  condo
• 46:29
  I
• 46:29
  want
• 46:29
  to
• 46:29
  do.
• 46:30
  Really
• 46:30
  nice.
• 46:31
  Okay,
• 46:31
  so
• 46:31
  we
• 46:31
  go
• 46:32
  take
• 46:32
  a
• 46:32
  look
• 46:32
  at
• 46:32
  it.
• 46:34
  And
• 46:34
  her
• 46:34
  brother
• 46:35
  had
• 46:35
  been
• 46:35
  severely
• 46:36
  injured
• 46:37
  in
• 46:37
  a
• 46:38
  motorcycle
• 46:38
  accident,
• 46:38
  and
• 46:39
  she
• 46:39
  was
• 46:39
  caring
• 46:39
  for
• 46:39
  him,
• 46:40
  and
• 46:40
  he
• 46:40
  was
• 46:40
  an
• 46:40
  adult,
• 46:42
  but
• 46:43
  he
• 46:43
  also
• 46:44
  had
• 46:44
  the.
• 46:45
  And
• 46:45
  again,
• 46:46
  I
• 46:46
  don't
• 46:46
  know
• 46:46
  all
• 46:46
  the
• 46:46
  details,
• 46:47
  but
• 46:47
  he
• 46:47
  had
• 46:47
  the
• 46:47
  mental
• 46:48
  capacity
• 46:48
  of
• 46:49
  a,
• 46:49
  like
• 46:49
  a
• 46:49
  four
• 46:50
  or
• 46:50
  five
• 46:50
  year
• 46:50
  old.
• 46:52
  So
• 46:52
  I
• 46:52
  felt
• 46:53
  bad
• 46:53
  for
• 46:53
  the
• 46:53
  situation.
• 46:54
  But
• 46:55
  I
• 46:55
  also.
• 46:55
  As
• 46:55
  I'm
• 46:55
  sitting
• 46:56
  there
• 46:56
  measuring
• 46:57
  the
• 46:57
  kitchen
• 46:57
  up
• 46:58
  and
• 46:58
  we're
• 46:58
  going
• 46:59
  through
• 46:59
  the
• 46:59
  meeting
• 47:00
  in
• 47:00
  this
• 47:01
  fully
• 47:01
  grown,
• 47:02
  naked
• 47:02
  man
• 47:02
  comes
• 47:03
  walking
• 47:03
  through,
• 47:03
  gets
• 47:04
  something
• 47:04
  out
• 47:04
  of
• 47:04
  the
• 47:05
  refrigerator
• 47:05
  and
• 47:06
  goes
• 47:06
  back
• 47:06
  and
• 47:06
  sits
• 47:07
  on
• 47:07
  the
• 47:07
  couch
• 47:08
  and
• 47:08
  watches
• 47:09
  television.
• 47:10
  And
• 47:11
  the
• 47:11
  homeowner
• 47:12
  went
• 47:12
  in
• 47:12
  there,
• 47:13
  didn't
• 47:14
  explain
• 47:14
  it.
• 47:15
  Figured
• 47:15
  that
• 47:15
  this
• 47:16
  was
• 47:16
  something
• 47:16
  completely
• 47:17
  normal.
• 47:19
  I'm
• 47:19
  like,
• 47:19
  I'm
• 47:20
  out.
• 47:21
  I'm
• 47:21
  out.
• 47:22
  Yeah,
• 47:23
  that
• 47:23
  gets
• 47:24
  a
• 47:24
  little
• 47:24
  uncomfortable.
• 47:25
  It
• 47:26
  was
• 47:26
  uncomfortable.
• 47:27
  And
• 47:27
  not
• 47:28
  to
• 47:29
  sound
• 47:30
  so
• 47:30
  much
• 47:30
  about.
• 47:30
  The
• 47:30
  design
• 47:31
  process,
• 47:31
  by
• 47:31
  the
• 47:32
  way,
• 47:33
  it.
• 47:33
  Is,
• 47:33
  but
• 47:34
  I
• 47:34
  know
• 47:34
  we've
• 47:34
  gone
• 47:35
  down
• 47:35
  some
• 47:35
  rabbit
• 47:35
  holes.
• 47:36
  But
• 47:36
  seriously.
• 47:37
  See,
• 47:37
  like,
• 47:37
  I
• 47:38
  took
• 47:38
  a
• 47:38
  beta
• 47:38
  blocker.
• 47:39
  See
• 47:39
  that?
• 47:39
  It's
• 47:39
  not
• 47:40
  working.
• 47:40
  It's
• 47:41
  not
• 47:41
  working.
• 47:42
  It's
• 47:42
  not
• 47:42
  working.
• 47:43
  But
• 47:43
  again,
• 47:44
  these
• 47:44
  are
• 47:44
  the
• 47:44
  things
• 47:45
  that
• 47:45
  you.
• 47:45
  Again,
• 47:45
  back
• 47:46
  to
• 47:46
  the
• 47:46
  books.
• 47:46
  But
• 47:46
  it's.
• 47:47
  Yeah,
• 47:47
  we
• 47:47
  can't
• 47:47
  manage
• 47:48
  this.
• 47:48
  We
• 47:48
  can't.
• 47:49
  And
• 47:50
  they're
• 47:50
  not
• 47:50
  going
• 47:50
  to
• 47:50
  manage
• 47:50
  it.
• 47:51
  And
• 47:52
  next
• 47:53
  client.
• 47:53
  So
• 47:55
  to
• 47:55
  make
• 47:55
  sense
• 47:56
  of
• 47:56
  all
• 47:56
  this,
• 47:56
  find
• 47:56
  the
• 47:57
  right
• 47:57
  designer
• 47:57
  for
• 47:57
  your
• 47:58
  project
• 47:58
  early.
• 48:00
  Do
• 48:00
  us,
• 48:00
  do
• 48:01
  everyone
• 48:01
  a
• 48:01
  favor
• 48:02
  and.
• 48:02
  Do
• 48:03
  everyone
• 48:03
  a
• 48:03
  favor.
• 48:04
  Like,
• 48:04
  I
• 48:05
  put
• 48:05
  a
• 48:05
  verse
• 48:06
  from
• 48:06
  the
• 48:06
  Bible
• 48:07
  up
• 48:07
  every
• 48:07
  single
• 48:08
  day
• 48:09
  unless
• 48:10
  I,
• 48:11
  you
• 48:11
  know,
• 48:11
  am
• 48:11
  sick
• 48:12
  or
• 48:12
  something
• 48:12
  has
• 48:12
  happened.
• 48:13
  And
• 48:14
  then
• 48:14
  lately
• 48:15
  I've
• 48:15
  been
• 48:15
  starting
• 48:15
  to
• 48:15
  kind
• 48:16
  of
• 48:16
  talk
• 48:16
  about,
• 48:16
  like,
• 48:16
  why
• 48:17
  this
• 48:17
  is
• 48:17
  important
• 48:17
  to
• 48:17
  me.
• 48:18
  And
• 48:18
  I
• 48:18
  hope
• 48:18
  that
• 48:18
  it
• 48:18
  helps
• 48:19
  you
• 48:19
  and
• 48:19
  you
• 48:19
  have
• 48:19
  a
• 48:19
  great
• 48:20
  day.
• 48:20
  And
• 48:21
  that
• 48:21
  tells
• 48:21
  a
• 48:22
  lot
• 48:22
  of
• 48:22
  people
• 48:23
  if
• 48:23
  they
• 48:24
  would
• 48:24
  want
• 48:24
  me
• 48:24
  in
• 48:24
  their
• 48:24
  house
• 48:26
  right
• 48:26
  away.
• 48:27
  And
• 48:27
  if
• 48:27
  they
• 48:27
  don't
• 48:28
  want
• 48:28
  me
• 48:28
  in
• 48:28
  their
• 48:28
  house,
• 48:29
  that's
• 48:29
  okay,
• 48:29
  because
• 48:30
  then
• 48:30
  I'm
• 48:30
  just
• 48:30
  not
• 48:30
  the
• 48:30
  person
• 48:31
  for
• 48:31
  them.
• 48:31
  But
• 48:32
  then
• 48:32
  the
• 48:33
  people
• 48:33
  who
• 48:33
  do
• 48:33
  want
• 48:33
  me
• 48:34
  in
• 48:34
  their
• 48:34
  house
• 48:34
  know
• 48:35
  where
• 48:35
  I'm
• 48:35
  coming
• 48:35
  from
• 48:36
  and
• 48:36
  know
• 48:36
  how
• 48:36
  I
• 48:36
  feel
• 48:37
  and
• 48:37
  believe
• 48:37
  and
• 48:38
  who
• 48:38
  I
• 48:39
  ultimately
• 48:39
  trust
• 48:40
  and
• 48:40
  all
• 48:41
  of,
• 48:41
  like,
• 48:41
  where
• 48:41
  my
• 48:42
  design
• 48:42
  inspiration
• 48:42
  comes
• 48:43
  from.
• 48:43
  And
• 48:43
  they
• 48:43
  can
• 48:43
  feel
• 48:44
  comfortable
• 48:44
  and
• 48:44
  confident
• 48:45
  in
• 48:45
  that.
• 48:45
  So
• 48:45
  I
• 48:45
  feel,
• 48:46
  to
• 48:46
  Johnny's
• 48:46
  point,
• 48:46
  the
• 48:47
  more
• 48:47
  authentic
• 48:47
  you
• 48:47
  can
• 48:48
  be
• 48:48
  and
• 48:48
  the
• 48:48
  more
• 48:48
  honest
• 48:48
  you
• 48:49
  can
• 48:49
  be
• 48:49
  about
• 48:49
  who
• 48:49
  you
• 48:49
  really
• 48:50
  are,
• 48:50
  the
• 48:50
  better
• 48:50
  it
• 48:51
  is
• 48:51
  for
• 48:51
  you,
• 48:51
  for
• 48:51
  your
• 48:51
  clients
• 48:52
  or
• 48:52
  potential
• 48:52
  clients,
• 48:53
  because
• 48:53
  then
• 48:53
  they
• 48:53
  know
• 48:54
  who
• 48:54
  you
• 48:54
  are,
• 48:55
  who's
• 48:55
  coming
• 48:56
  to
• 48:56
  your
• 48:56
  house,
• 48:56
  who's
• 48:57
  around,
• 48:57
  your
• 48:57
  children,
• 48:58
  who's,
• 48:58
  you
• 48:59
  know,
• 48:59
  all
• 48:59
  these
• 49:00
  things.
• 49:00
  It's
• 49:00
  really
• 49:01
  important.
• 49:01
  And
• 49:01
  I
• 49:01
  feel
• 49:02
  like
• 49:02
  that
• 49:02
  was.
• 49:03
  It's
• 49:04
  a
• 49:04
  profound
• 49:04
  thing
• 49:05
  and
• 49:06
  it
• 49:06
  takes
• 49:06
  a
• 49:06
  lot
• 49:06
  of
• 49:06
  guts.
• 49:07
  But
• 49:07
  it's
• 49:08
  worth
• 49:08
  it
• 49:08
  in
• 49:08
  the
• 49:08
  long
• 49:08
  run
• 49:09
  because
• 49:09
  then
• 49:09
  everybody's
• 49:10
  happier
• 49:10
  and
• 49:10
  it's
• 49:10
  a
• 49:11
  better
• 49:11
  job.
• 49:11
  Yeah.
• 49:12
  Thank
• 49:12
  you
• 49:12
  for.
• 49:12
  You
• 49:13
  took
• 49:13
  this
• 49:13
  madness
• 49:14
  of
• 49:14
  Johnny
• 49:14
  and
• 49:15
  I,
• 49:15
  right
• 49:15
  here,
• 49:15
  mostly
• 49:15
  me,
• 49:16
  and
• 49:16
  brought
• 49:17
  it
• 49:17
  back
• 49:17
  around.
• 49:18
  You
• 49:19
  put
• 49:19
  a
• 49:19
  little
• 49:19
  bow
• 49:20
  around
• 49:20
  it.
• 49:20
  You
• 49:21
  cleaned
• 49:21
  it
• 49:21
  up
• 49:21
  at
• 49:21
  the
• 49:22
  end
• 49:22
  and
• 49:22
  left
• 49:22
  this
• 49:22
  beautiful
• 49:23
  project
• 49:23
  that
• 49:23
  we
• 49:24
  call
• 49:24
  the
• 49:24
  show
• 49:24
  here.
• 49:25
  You
• 49:25
  gotta
• 49:25
  remember
• 49:26
  you're
• 49:26
  dealing
• 49:26
  with,
• 49:27
  you
• 49:27
  know,
• 49:27
  sacred
• 49:28
  space.
• 49:28
  It's
• 49:29
  people's
• 49:29
  homes,
• 49:29
  you
• 49:29
  know,
• 49:30
  and
• 49:30
  whatever
• 49:31
  that
• 49:31
  means
• 49:31
  to
• 49:32
  them.
• 49:32
  As
• 49:32
  far
• 49:32
  as
• 49:32
  sacred
• 49:33
  space
• 49:33
  is
• 49:33
  totally
• 49:33
  different.
• 49:34
  But
• 49:34
  again,
• 49:34
  back
• 49:34
  to
• 49:35
  being
• 49:35
  your
• 49:35
  true
• 49:36
  authentic
• 49:36
  self
• 49:37
  is
• 49:37
  so
• 49:37
  key
• 49:38
  because,
• 49:39
  you
• 49:39
  know,
• 49:40
  it
• 49:40
  is.
• 49:40
  It's
• 49:41
  their
• 49:41
  home.
• 49:41
  I
• 49:41
  totally
• 49:42
  respect
• 49:43
  it.
• 49:43
  That's
• 49:43
  your
• 49:44
  deal,
• 49:44
  not
• 49:45
  mine.
• 49:45
  It's
• 49:45
  your
• 49:45
  deal.
• 49:46
  I
• 49:46
  just
• 49:46
  knew
• 49:47
  at
• 49:47
  that
• 49:47
  point
• 49:47
  that
• 49:47
  there
• 49:48
  were
• 49:48
  things
• 49:48
  that
• 49:49
  I
• 49:49
  just
• 49:49
  wasn't
• 49:50
  going
• 49:50
  to
• 49:50
  tackle.
• 49:51
  Just
• 49:51
  wasn't
• 49:51
  going
• 49:51
  to
• 49:51
  tackle
• 49:52
  that
• 49:52
  there's
• 49:52
  somebody
• 49:52
  out.
• 49:53
  Better
• 49:53
  for
• 49:53
  them
• 49:53
  out
• 49:53
  there
• 49:53
  to
• 49:54
  do
• 49:54
  that.
• 49:55
  So
• 49:55
  that's
• 49:56
  my
• 49:56
  take,
• 49:56
  Wendy.
• 49:57
  If
• 49:57
  someone
• 49:57
  wants
• 49:58
  to
• 49:58
  do
• 49:58
  a
• 49:58
  really
• 49:58
  cool
• 49:58
  project,
• 49:59
  how
• 49:59
  do
• 49:59
  people
• 50:00
  find
• 50:00
  you
• 50:01
  and
• 50:01
  get
• 50:02
  going
• 50:02
  on
• 50:02
  that?
• 50:03
  You
• 50:03
  can
• 50:03
  find
• 50:03
  me
• 50:03
  on
• 50:04
  Instagram,
• 50:04
  Wendy.
• 50:05
  Glacier
• 50:05
  Interiors,
• 50:06
  or
• 50:07
  on.
• 50:07
  Well,
• 50:08
  I
• 50:08
  have
• 50:08
  a
• 50:08
  really
• 50:08
  fun
• 50:09
  little
• 50:09
  website
• 50:09
  that
• 50:09
  you
• 50:09
  can
• 50:10
  take
• 50:10
  a
• 50:10
  look
• 50:10
  at
• 50:10
  and
• 50:10
  see
• 50:10
  past
• 50:11
  projects
• 50:11
  and
• 50:11
  see
• 50:12
  my
• 50:12
  process
• 50:12
  at
• 50:13
  Wendy
• 50:13
  Glaster.
• 50:14
  G
• 50:14
  L
• 50:14
  A
• 50:15
  I
• 50:15
  S
• 50:15
  T
• 50:15
  E
• 50:16
  R
• 50:16
  Interiors
• 50:17
  dot
• 50:17
  com.
• 50:17
  Thank
• 50:18
  you
• 50:18
  so
• 50:18
  much
• 50:18
  for
• 50:18
  having
• 50:19
  me
• 50:19
  back.
• 50:19
  I
• 50:19
  love
• 50:19
  to
• 50:19
  visit
• 50:20
  with
• 50:20
  you
• 50:20
  guys.
• 50:20
  I
• 50:21
  always
• 50:21
  could
• 50:22
  do
• 50:22
  something
• 50:22
  all
• 50:22
  fun
• 50:23
  together,
• 50:23
  like
• 50:23
  in
• 50:23
  person.
• 50:24
  Be
• 50:24
  cool.
• 50:24
  Absolutely.
• 50:26
  Columbia.
• 50:27
  Yeah,
• 50:28
  that's
• 50:28
  what
• 50:28
  Johnny
• 50:29
  said.
• 50:33
  It'd
• 50:33
  be
• 50:34
  so
• 50:34
  fun.
• 50:34
  We'll
• 50:35
  go
• 50:35
  hang
• 50:35
  out
• 50:35
  the
• 50:35
  beach.
• 50:35
  The
• 50:36
  beaches
• 50:36
  are
• 50:36
  great.
• 50:37
  Yeah.
• 50:37
  Yep.
• 50:38
  There
• 50:38
  you
• 50:38
  go.
• 50:39
  I
• 50:40
  immediately
• 50:40
  am.
• 50:40
  I'm
• 50:41
  not
• 50:41
  speaking
• 50:42
  because
• 50:42
  I
• 50:42
  keep
• 50:42
  wanting
• 50:42
  to
• 50:42
  speak
• 50:43
  Spanish,
• 50:43
  but.
• 50:43
  Yes.
• 50:44
  Come
• 50:44
  on.
• 50:47
  I'm
• 50:47
  Johnny's
• 50:47
  American
• 50:48
  voice
• 50:48
  that
• 50:48
  he
• 50:49
  gets
• 50:49
  to
• 50:49
  practice
• 50:49
  his
• 50:49
  English
• 50:50
  with
• 50:50
  every
• 50:50
  day.
• 50:50
  It's
• 50:50
  amazing
• 50:51
  how
• 50:51
  much
• 50:51
  I
• 50:51
  forgot
• 50:52
  after
• 50:53
  nine
• 50:53
  years
• 50:53
  of
• 50:53
  being
• 50:54
  here.
• 50:54
  Like,
• 50:55
  I
• 50:55
  not
• 50:55
  forgot,
• 50:56
  but
• 50:56
  I
• 50:56
  have
• 50:56
  to
• 50:56
  stop
• 50:57
  and
• 50:57
  think
• 50:57
  sometimes.
• 50:58
  Like,
• 50:58
  oh,
• 50:58
  what's
• 50:59
  that?
• 50:59
  Oh,
• 51:00
  toast.
• 51:00
  Amazing.
• 51:01
  You
• 51:01
  know?
• 51:01
  What's
• 51:02
  that
• 51:02
  word?
• 51:02
  Yeah,
• 51:02
  exactly.
• 51:03
  Exactly.
• 51:04
  All
• 51:05
  right,
• 51:05
  guys.
• 51:05
  Thanks,
• 51:06
  Wendy.
• 51:06
  Thanks,
• 51:06
  Johnny.
• 51:07
  I'm
• 51:07
  Eric
• 51:07
  G.
• 51:07
  You've
• 51:08
  been
• 51:08
  listening
• 51:08
  to
• 51:09
  around
• 51:09
  the
• 51:09
  House.
• 51:10
  To
• 51:10
  find
• 51:10
  out
• 51:11
  more
• 51:11
  about
• 51:11
  Wendy
• 51:11
  Glaster,
• 51:12
  head
• 51:12
  to
• 51:12
  her
• 51:13
  website@wendyglasterinteriors.com.
• 51:16
  Thanks
• 51:17
  for
• 51:17
  listening
• 51:17
  to
• 51:18
  around
• 51:18
  the
• 51:18
  House.