Latest / Secure & Simple — Podcast for Consultants and CISOs on Cybersecurity Governance and Compliance
Continual Improvement, Nonconformities, and Corrective Actions | Interview with Carlos Cruz
In this Secure and Simple Podcast episode, host Dejan Kosutic from Advisera interviews Carlos Cruz, founder of Metanoia and an ISO 9001/ISO 14001 expert, about continual improvement in ISO standards and how the concepts apply to cybersecurity. They explain continual improvement through the PDCA cycle, using data and Pareto analysis to focus on key issues, then performing root cause analysis with tools like the fishbone (Ishikawa) diagram and the 5 Whys to avoid stopping at “human error.” They define nonconformities, clarify the difference between corrections (e.g., restoring operations) and…
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