Latest / The Goo Crew / These Paint Contractors Are Dirtballs | The Goo Crew #12

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These Paint Contractors Are Dirtballs | The Goo Crew #12 · The Goo Crew

• 0:00
  SPEAKER_00: Good morning, Vietnam! What's up, brother?
• 0:03
  SPEAKER_00: How you doing this morning?
• 0:04
  SPEAKER_00: I'm good.
• 0:04
  SPEAKER_00: How are you?
• 0:05
  SPEAKER_00: Good man.
• 0:06
  SPEAKER_00: Getting back in the uh swing of things from my my wonderful vacation.
• 0:11
  SPEAKER_00: And now we're talking to the people.
• 0:13
  SPEAKER_00: To the people.
• 0:14
  SPEAKER_00: Uh so today we're gonna be chit-chatting a little bit about uh I got a comment on uh one of our other uh avenues of of talking to people on Paint Your Home Now, uh where uh the so I deal a lot with the DIYers on that side of things, and uh this one woman who's she's been very kind and she had a huge or not huge, they're like 18 foot high kind of foyer walls where she was intimidated to uh paint them herself.
• 0:43
  SPEAKER_00: So then she hired uh professional painters, I use the term loosely, uh, and then they came in and did not do a good job.
• 0:52
  SPEAKER_00: So they I think they only did one coat.
• 0:55
  SPEAKER_00: Uh they didn't sand the walls down, and then they left nap, like roller nap all in the in the her finish on the walls, and and then also did not oh she got they got paint on a bunch of other stuff that she had already painted, like spindles, her railings that she had converted to paint, uh, and just tagged a bunch of stuff, and then now she's like, I've gotta go and fix all these, you know, professional mistakes.
• 1:22
  SPEAKER_00: So making us look bad.
• 1:24
  SPEAKER_00: Uh well, and I think it's and I told her like I in I've been talking her through it, and I was just like, yeah, the uh professional quote unquote painters, that's like a real loose term.
• 1:36
  SPEAKER_00: There's no like course that you go through or some sort of qualification.
• 1:42
  SPEAKER_00: Like it's pretty much based only on your rep.
• 1:44
  SPEAKER_00: So if you also when and I don't know the process that she used to select these folks to paint her house, um, because like there's certain things where you know, if you want to make sure there's two coats, just make sure there's two coats quoted in the estimate, and it's not like some of the estimates we've seen where it's like paint the thing, and that's like a one-line item uh thing.
• 2:04
  SPEAKER_00: So I just wanted to I want to talk a little bit today on like when you're on being the professional, how do you provide quality service?
• 2:12
  SPEAKER_00: Uh and one of the things Josh always talks about is like Chick-fil-A and how good the service is at Chick-fil-A, and you kind of want the the reason that I think Chick-fil-A is so good at providing service is they're very consistent.
• 2:25
  SPEAKER_00: When you go to any of their locations, you get more or less the same service and like the same quality of food if you happen to like the food that they have.
• 2:34
  SPEAKER_00: Um, and then we have noticed where the uh a a lot of painters, I think, can, and even in any any contracting zone, you can have guys that just focus on like I know how to paint this thing, but then they don't wrap it in a good like approach or service for the client.
• 2:55
  SPEAKER_00: They're not thinking about on that, and they're just the customer service side of things.
• 2:58
  SPEAKER_00: They're not thinking about what is the experience of the client that you are providing the service to.
• 3:04
  SPEAKER_00: It's very important to do a good job with your finish work and all of that stuff and making sure you're doing a competent job and all of that.
• 3:12
  SPEAKER_00: But then if you are if you can provide consistent service, that's really what builds out your uh word of mouth and then giving people desire to work with you in the future because you want them to have a pleasant experience uh as they are interacting with you and getting the work done and all of that, because it's also very invasive, particularly if you're doing a lot of interior painting.
• 3:34
  SPEAKER_00: Exterior painting can be a little bit of a less demanding thing as far as the service side of things, but uh so that's kind of what I wanted to tee up today for this discussion is basically how to not be a dirt ball.
• 3:46
  SPEAKER_00: Uh, if you've heard Josh and I talk, we you don't want to be a jezz, uh, which is a term we use for a dirtball.
• 3:53
  SPEAKER_00: Um like you want you want to be uh at least that's my my take on it, and something Josh and I always strive to be is like smooth operators and providing quality service every time, and we never want to be the problem on a job site, particularly if we're working in with other crews, whether it's carpentry or plumbing or electrical or whatever.
• 4:11
  SPEAKER_00: But like that's kind of uh my my topic du jour for today.
• 4:17
  SPEAKER_01: Yeah, I think it there it comes down to like three things because there's the guys who are just good at doing the work, and then there's the side of the client interaction.
• 4:26
  SPEAKER_01: Are you smooth there?
• 4:27
  SPEAKER_01: And then there's the consistency.
• 4:29
  SPEAKER_01: Yeah.
• 4:29
  SPEAKER_01: Where because guys could be great at client interaction, be great at doing the work, but then they don't communicate like when they're gonna start the job.
• 4:36
  SPEAKER_01: Oh, I have a quote in the morning, but I didn't tell them, so I show up at 10 30 when they thought I was gonna show up at 8 30.
• 4:41
  SPEAKER_01: Right.
• 4:41
  SPEAKER_01: So there's kind of three different aspects to even once you get the job to how to deliver it.
• 4:46
  SPEAKER_01: Because like at Chick-fil-A, you know, they open at this time, they close at this time, they're gonna be kind, and here's the food.
• 4:52
  SPEAKER_01: If they don't give it to you, they'll probably give you a gift card.
• 4:54
  SPEAKER_01: Right.
• 4:54
  SPEAKER_01: But if like Chick-fil-A closed an hour early and you didn't know, you'd be like, hey, but like that's like because clients sometimes don't know like how late are you work until what time are you coming?
• 5:04
  SPEAKER_01: Then if I and I've made this mistake where you don't tell, like, I have a quote the next morning, but oh, I forgot to tell them.
• 5:09
  SPEAKER_01: It's just like one little text, hey, I'll be there at 10.
• 5:11
  SPEAKER_01: Yep, or especially if there's no other guys there, like if your crew's there, that's fine.
• 5:15
  SPEAKER_01: But there's all those little nuances of things or like which bathroom should we use?
• 5:20
  SPEAKER_01: Versus like your guys are using every bathroom in the house and then just trashing them like, come on, man.
• 5:26
  SPEAKER_01: Yeah, leaving floaters.
• 5:27
  SPEAKER_01: Oh, yeah.
• 5:27
  SPEAKER_01: Oh yeah, no one wants to do that.
• 5:30
  SPEAKER_01: Yeah, and then where do you put your um stuff?
• 5:33
  SPEAKER_01: Hey, can I put my stuff in there, like the uh all your paint supplies?
• 5:36
  SPEAKER_01: Do we can we keep it in the garage, or are we just gonna trash their living room?
• 5:40
  SPEAKER_01: Right.
• 5:40
  SPEAKER_01: And it's all those like little things that stack up to make it like an overall good experience.
• 5:44
  SPEAKER_01: And we've made all the mistakes in the past of like, oh, I didn't tell them that I wasn't gonna be here, or we just put our stuff in this room, but they need it because they have company coming over over the weekend.
• 5:54
  SPEAKER_00: Yeah.
• 5:55
  SPEAKER_01: Things like that.
• 5:55
  SPEAKER_01: And so all those, like, if you kind of refine that over time and just be like, we start at this time, because when when we start a job, the lot of things that if if we're if we're on it, we say we usually start between this time and this time, 8 30 to 8 45.
• 6:11
  SPEAKER_01: Depends on where it's located.
• 6:12
  SPEAKER_01: Yeah, we usually end around this time, and then we say, which what is the best bathroom for us to use and where can we store our stuff?
• 6:19
  SPEAKER_01: If we do that, usually like things will go smooth.
• 6:22
  SPEAKER_01: Yep.
• 6:22
  SPEAKER_01: And then are there any other contractors coming in here to work?
• 6:25
  SPEAKER_01: Do like what else do I need to know?
• 6:27
  SPEAKER_01: Yeah, are there any pets in the house?
• 6:28
  SPEAKER_01: If there are any pets, then we need to keep the door, like like what's what's going on here?
• 6:32
  SPEAKER_01: And then if there's issues like, hey, we ran to this issue, uh, this repair, we didn't expect to do this repair, it's gonna cost a little more.
• 6:39
  SPEAKER_01: Like, here's the change order.
• 6:40
  SPEAKER_01: It's like all those little things, and then communicating to the client.
• 6:44
  SPEAKER_01: And it's usually when we've messed up in the past, we've undercommunicated all on any of those aspects of change orders.
• 6:51
  SPEAKER_01: You hit them up with a change order and they didn't have no idea, especially if it's like a bigger one.
• 6:54
  SPEAKER_01: If it's like a hundred bucks or 200 bucks, usually you don't care.
• 6:57
  SPEAKER_01: Um, and then also just being smooth.
• 6:59
  SPEAKER_01: If you're like grumpy and you didn't sleep, or you know, whatever you you ate something horrible and your stomach's unsettled, and then you're grumpy, or your guy's grumpy, because we've had guys we've hired who were grumpy gusses, and then they've pissed off people in the commercial war world or in the residential world, or they just don't get along with the other contractor.
• 7:19
  SPEAKER_01: Right.
• 7:19
  SPEAKER_01: And they piss them off, and then then they have to hear they bring it to management.
• 7:22
  SPEAKER_01: So it's kind of the whole package.
• 7:25
  SPEAKER_00: Yeah, and so when you uh and all the things that Josh just talked about is you get you're eliminating uncertainty on your like for yourself and for the client.
• 7:35
  SPEAKER_00: And that's what produces anxiety for a lot of people is they're uncertain about how the job is going to go.
• 7:42
  SPEAKER_00: So if you can provide more on the front end, uh like just like you do when you come in and you look at the work and you say, This is the amount of work, this is my estimate of how long the work is going to take.
• 7:54
  SPEAKER_00: Um, you know, this is the amount of prep that it's gonna take, all that stuff that you need to figure out so you can give an accurate estimate and make your numbers.
• 8:02
  SPEAKER_00: You're do you kind of want to then tell the client, like what question I get all the time is, well, how long is this job going to take you?
• 8:10
  SPEAKER_00: Like, how long are you going to be here?
• 8:12
  SPEAKER_00: Which you should already have kind of worked out that uh the that amount in your mind, like and on the estimate, it should be directly correlate to how how long it's gonna take.
• 8:25
  SPEAKER_00: Uh, and then you you also want to build in some margin for yourself when you're communicating to the client so you don't overcommit, which is one of the big problems that I have, is usually I'll be like, oh, we can get to it tomorrow, we'll be done, you know, on Thursday, and you give yourself the most narrow time window where everything's gonna go perfect.
• 8:43
  SPEAKER_00: Everything's gotta go perfect.
• 8:44
  SPEAKER_00: Where if you have, you know, a you know, your helper calls out sick or something comes up with your kids, or you have to be gotta go do an estimate or what whatever.
• 8:54
  SPEAKER_00: Like if something happens, you want to be like, oh, we're you know, a lot of times this is something that we're kind of we're getting better at, and I try and stay ahead of this, where people say, like, when when can you start?
• 9:06
  SPEAKER_00: And we're like, say we're like three weeks out from actually being able to start the job, and we have a couple jobs going.
• 9:11
  SPEAKER_00: I'm like, we can start the week of the 28th, which is like we will start at some point during that week, and then I'll say, I'll I'll reach out the week before with an exact start date once we figure out how much longer we're gonna be on this job.
• 9:25
  SPEAKER_00: So that way it's like, okay, as long as I and we've pushed that where we're like, we're what Friday at 3:30.
• 9:31
  SPEAKER_00: You will like one one guy will go over and start it on Friday or something.
• 9:36
  SPEAKER_00: So and and like they're they're fine with that because you just want to you want to like call your own shots and then actually hit it.
• 9:42
  SPEAKER_00: So you're like, you know, hey, we can start at the week of this and then actually start at the week of that, and then just make sure you're you're following through.
• 9:51
  SPEAKER_00: Cause then then actually when you go and you show up and say, like, you've already, you know, you've already landed the job, now you're starting the job.
• 10:00
  SPEAKER_00: Do all the things that Josh said, and the so the sooner you do that, there's certain things that are easier to do once you land on the job site, because you can actually look around the house and see like what the logistics look like.
• 10:10
  SPEAKER_00: Like, hey, where can we drop our gear and try and condense it and keep it like relatively clean?
• 10:17
  SPEAKER_00: Uh, that's something that I've been more of a stickler for.
• 10:20
  SPEAKER_00: Where like a lot of times you and Brendan, if it's like one of your sites, your crap's just like the the drop zone looks like it's just been bombed.
• 10:28
  SPEAKER_00: Yes.
• 10:28
  SPEAKER_00: And so I try and like tidy it up, condense it, tidy it up, and then you know, sometimes at the end of the day, we'll cover it with a drop cloth, uh, just so it looks a little more contained and not just like your stuff is everywhere.
• 10:41
  SPEAKER_00: Like we've seen some really sloppy guys that had like you know, trash everywhere and their tools were all every room they worked in, there was stuff.
• 10:50
  SPEAKER_00: Yes.
• 10:51
  SPEAKER_00: Um, and then just like so then so you have that part, you know, obviously figuring out like where can we go, where can we use a restroom, that kind of stuff, and then be like hours of operation, very helpful for the client to be like, hey, I'm gonna be here between 8:30 and 8:45.
• 11:06
  SPEAKER_00: Giving yourself an arrival window is very nice.
• 11:09
  SPEAKER_00: Uh, even if it's 15 minutes, it just gives you a little bit of wiggle room if there's traffic or you had to get gas or whatever, and then be like, hey, and we usually work till about we leave around 4:30 between 4:30 and 5.
• 11:21
  SPEAKER_00: Even giving yourself a a little margin on your exit because you might be trying to wrap something up and it goes a little bit later.
• 11:30
  SPEAKER_00: And most people don't care, they just want to know that you're gonna leave at some point.
• 11:34
  SPEAKER_01: Yes, they don't they don't know when you're gonna leave.
• 11:36
  SPEAKER_01: Do you guys work till six, seven, or four?
• 11:39
  SPEAKER_01: Like, they have no idea.
• 11:40
  SPEAKER_00: So uh just things like that, and then they're like, okay, cool.
• 11:43
  SPEAKER_00: I know that these guys are gonna be in my house from 8 30 to 4 30, and then they're gonna be kind of operating in this area, their crap's gonna be over there, and boom.
• 11:54
  SPEAKER_00: So then, you know, once all that's established, actually follow through, do the job.
• 11:59
  SPEAKER_00: You want to be forward with any change orders, like Josh was saying, um, and then just being like clean individuals, and you don't have to uh like yeah.
• 12:12
  SPEAKER_00: I remember uh our old boss Ed said that uh he like painted so much in the summer with his uncle that like he was he would wear the same like pants and said they were so caked in paint they could stand up on themselves like when he took them off.
• 12:28
  SPEAKER_00: Yes.
• 12:29
  SPEAKER_00: Uh and like you you can kind of give yourself a uniform so that you're comfortable in whatever you work in, but you don't have to wear like painters' pants, like Josh and I never liked that stuff.
• 12:38
  SPEAKER_00: We just have like normal uh kind of like hiking pants or whatever that are like khaki in color or whatever, but like just don't look like a dirt bag and like be like somewhat presentable even in your your working uh uniforms are nice.
• 12:54
  SPEAKER_00: Uniforms are nice because it eliminates like you're not looking for old jeans or whatever, like whatever hat whatever you like working in, just make sure you have like a couple sets of it so that you're not gross by the end of the week and you can kind of rotate stuff out.
• 13:06
  SPEAKER_01: I think what's important that you mentioned is they always want to know like when do you think you'll be done the job?
• 13:10
  SPEAKER_01: Yeah, and like you said, I always be like, Yeah, we'll be done Tuesday, but then I'm like, that's really pushing it.
• 13:15
  SPEAKER_01: So I'll give myself way more margin.
• 13:17
  SPEAKER_01: I just did it on the last job when you were away.
• 13:18
  SPEAKER_01: It's like, when do you think you guys will be done?
• 13:20
  SPEAKER_01: I said, Wednesday or Thursday.
• 13:22
  SPEAKER_01: We finished on Tuesday.
• 13:23
  SPEAKER_01: He was so happy because then once we hit Monday, he said, Well, I because they were bringing in carpet where we were working.
• 13:30
  SPEAKER_01: He's like, if I bring him in Thursday, are you okay?
• 13:31
  SPEAKER_01: I'm like, we're okay as long as no one gets sick and no one does this.
• 13:35
  SPEAKER_01: But I had a whole extra day margin.
• 13:36
  SPEAKER_01: We finished, you know, midday on Tuesday, uh, and then he had the carpet come on Thursday.
• 13:41
  SPEAKER_01: Nice.
• 13:42
  SPEAKER_01: So that was uh very nice, and he was appreciative of that.
• 13:44
  SPEAKER_01: And I always now I give myself an extra day.
• 13:47
  SPEAKER_00: Yeah, more margin on each side is is nice.
• 13:50
  SPEAKER_01: Because I always I'm always afraid that I'm gonna upset them or like they don't care most of the time, especially if it's in residential.
• 13:56
  SPEAKER_01: There's not like like this unit needs to be done at this time.
• 14:00
  SPEAKER_01: There's not like hard deadlines for most of this stuff, but they just kind of want to know ballpark when can I move my when can my life operate as it normally normally would without any contractors in my house?
• 14:11
  SPEAKER_00: Yeah, and then a lot of times when like especially if you're a finish painter, uh you you might be coming on the tail end of them having contractors in their house for like months if they've had extensive renovations like kitchens and bathrooms and stuff like that.
• 14:24
  SPEAKER_00: So they just want to like know when they can have all their crap back.
• 14:27
  SPEAKER_00: Uh and then sometimes they're scheduling things like we've had the last couple ones where they've been scheduling carpet, so they need to know that to when it's set up the guys to come in and lay all that down.
• 14:37
  SPEAKER_00: Um, so and then then there's a couple other things once you're actually working that I wanted to touch on that send a positive signal to the client that you actually give a crap about their house.
• 14:50
  SPEAKER_00: Um, and I've gotten a couple interesting comments recently where I like I've shown um on the the Paint Your Home Now channel like how to like mask off a vanity or like how I tarp a room off, things like that.
• 15:03
  SPEAKER_00: And then some of the comments were like, if you don't know how to uh paint a room that small without getting paint on things and not using drop cloths, like you don't know what you're doing.
• 15:13
  SPEAKER_00: Which I'm like, that is an absolutely absurd thing to see because the guy was basically saying, like, you don't need to use drop cloths when you paint.
• 15:20
  SPEAKER_00: And I'm talking like rolling ceilings overhead and walls and painting trimps.
• 15:24
  SPEAKER_00: Like, I would love to see what some of your job sites look like if that is your your ticket.
• 15:30
  SPEAKER_01: That's what the uh lady did in the beginning of the show.
• 15:32
  SPEAKER_01: That's what those painters did.
• 15:33
  SPEAKER_01: Yeah, so if you want to be a less expensive painter and still make good money, is you don't prep anything, you don't use drop cloths or anything, you just get in and paint.
• 15:41
  SPEAKER_01: Yeah, we did that, we'd get done in half the time.
• 15:43
  SPEAKER_00: Oh, yeah.
• 15:44
  SPEAKER_01: But everything would get jacked up with paint.
• 15:46
  SPEAKER_00: Yep.
• 15:46
  SPEAKER_00: And you're and then so that speaks to your finish quality, uh, where you you want I I always joke with a lot of the clients when I'm doing like quotes and stuff.
• 15:56
  SPEAKER_00: A line I use a lot is like so I'm like most of my job is not getting paint on stuff that I shouldn't.
• 16:01
  SPEAKER_00: Yeah.
• 16:01
  SPEAKER_00: So like you if you come in and you especially if you're doing like this happens all the time, where you guys we come in and do like brand new uh bathroom renovation, new cabinetry, new vanity, same with kitchens.
• 16:16
  SPEAKER_00: And then now we use our masking guns and we run plastic sheeting all the way around all the cabinets, it drapes down to the floor.
• 16:24
  SPEAKER_00: Uh, we have fabric drop cloths that we put on like all the floor service that we're walking on, and then just our our prep and our like that way you're you know you're masking off any lighting things, like all the stuff that you need to do.
• 16:38
  SPEAKER_00: So, because like accidents happen, but also rollers will kick off spatter, like pretty much with any paint that you use is gonna spatter on some level.
• 16:47
  SPEAKER_00: And we've seen guys and we've hired some subs that didn't use drop cloths, and they're like, Oh, I just wipe it off if I get it.
• 16:54
  SPEAKER_00: You're like, dude, but you're getting paint on everything.
• 16:56
  SPEAKER_00: Like, if you run your hand across the floor that they've rolled a ceiling over, you're gonna pick up little like even if it's very tiny droplets, there's gonna be shower on the tubs.
• 17:09
  SPEAKER_00: Like, we've seen that a bunch.
• 17:10
  SPEAKER_00: So if you if because then the client's gonna, when you leave, they're gonna come in and look at the stuff you've been doing.
• 17:16
  SPEAKER_00: If they see everything like perfectly masked off, they're like, oh, they feel warm and fuzzy inside because they're like, they're taking care of my furniture, they're taking care of my my floor that I just paid for, yeah, uh, the cabinets, and like we've heard some stories of uh I just got a good one the other day where they said that the they just completed like it was like an eighty thousand dollar kitchen, and then the client said they were like, Oh, we I'm gonna paint it myself, and they just started rolling and they didn't tarp off anything, and they said, like, dude, they just got paint all over the cabinets, all over the countertops.
• 17:48
  SPEAKER_00: Now the client was doing it themselves, so it's like you can't really complain that that, but you're like, well, don't don't do that.
• 17:55
  SPEAKER_01: Yes.
• 17:55
  SPEAKER_01: Well, I we worked with subs who are like, Oh, I just wipe it off later, and they will wipe, but they don't get it all off because it's paint that dries and it's made to stick.
• 18:03
  SPEAKER_01: Like that's the whole purpose of paint.
• 18:05
  SPEAKER_01: And then I remember having to clean, like, you know, the thr like a black threshold on like a job for a contractor, and like it was the whole thing just paint everywhere.
• 18:14
  SPEAKER_01: And I'd be like, hey, you know, so and so, can you come and fix this?
• 18:17
  SPEAKER_01: Yeah, yeah, I'll get it.
• 18:18
  SPEAKER_01: And they never get it all, and I have to go back and it'll take me like an hour to clean up someone's mess.
• 18:22
  SPEAKER_01: Yep.
• 18:22
  SPEAKER_01: And then they're not working for us anymore.
• 18:24
  SPEAKER_00: Yeah, and it's way easier to spend a little a few more minutes tarping things off properly and giving because then it also you can work a little more freely as well.
• 18:34
  SPEAKER_00: Yeah.
• 18:34
  SPEAKER_00: If you if you have, you know, a mishap or something.
• 18:36
  SPEAKER_00: That's why it's giving you a margin for error.
• 18:38
  SPEAKER_01: Kick over some paint is not so bad.
• 18:40
  SPEAKER_00: Not a big deal.
• 18:41
  SPEAKER_00: Uh so uh, and then the other thing is then when you're you know, a good thing to ask as well for the client, just from a logistical standpoint, is if you're working in an area, be like, do you need access to this area tonight?
• 18:55
  SPEAKER_00: And a lot of you know, especially if it's like a kitchen, something that makes sense, like if it's the master bedroom, maybe they have clothes in there they need to get to.
• 19:03
  SPEAKER_00: Or they want to sleep in their bed.
• 19:04
  SPEAKER_00: Or they want to sleep in their bed.
• 19:06
  SPEAKER_00: Uh that that's a common thing that we like.
• 19:08
  SPEAKER_00: Are you trying to be in this room while we're painting?
• 19:12
  SPEAKER_00: Most people don't want to because there's paint fumes, and if they're not used to it, it's not the most pleasant experience.
• 19:17
  SPEAKER_00: But if they like, I need access to this drawer or whatever, just make them a pathway, make sure none of the crap's in the way, and just be like reasonably accommodating to whatever their thing is.
• 19:29
  SPEAKER_00: So, like when we tarp off uh uh refrigerators when we're doing kitchens, like we'll cut a slit in it so they can get to the food if they need to get to the food.
• 19:40
  SPEAKER_00: Uh, just like simple stuff that is like, what do you need access to when we leave, and just make sure you're making that accommodation.
• 19:47
  SPEAKER_00: And if they're like, I you guys can leave this completely tarped off and you don't have to make any adjustments, which is great because that saves you time in the morning, you don't have to retarp stuff off, but it just is very job dependent, and the more of those types of things you can figure out as the job, like right when the job is starting or prior to the job starting, the easier it is for everybody, and that way you're just kind of meeting and exceeding expectations as the job continues forward, and then also uh a either a dustpan and broom or a shop vac, or preferably all three, are a great thing to have to just be tidy.
• 20:25
  SPEAKER_00: Like uh sometimes when we're on job sites, there are certain contractors that do not uh vacuum up anything, and then as soon as you walk across the floor, you're like shoes are covered in dust, there's sawdust everywhere.
• 20:38
  SPEAKER_00: Uh, you know, usually with painting, you're not the the dust comes from like the sanding situation.
• 20:45
  SPEAKER_00: Um, but uh, you know, if you're carpentry, like they have they're always cutting stuff and they set up their saws in certain rooms and they're just blowing crap everywhere.
• 20:54
  SPEAKER_00: So like just be tidy and then vacuuming up as you're leaving is great.
• 20:58
  SPEAKER_00: Uh that's like one of the contractors work behind that's very clean.
• 21:02
  SPEAKER_00: They run their shop back at the end of every day, vacuuming up their area, and then that then makes it easier for them the next day because they're working in a clean environment where they're not tracking crap everywhere, uh, which is an underrated thing.
• 21:14
  SPEAKER_00: Just being clean.
• 21:15
  SPEAKER_00: Yeah.
• 21:16
  SPEAKER_00: Um that was my that was my hot take on not being a Jez.
• 21:22
  SPEAKER_01: Yeah, I that uh makes sense, and the clients appreciate that.
• 21:25
  SPEAKER_01: That's how you kind of separate yourselves on the service side to get you to Chick-fil-A caliber.
• 21:31
  SPEAKER_00: Yeah, because then when you when you c so like say you did all the stuff we kind of talked about, and the client was you created act accurate expectations for them, you followed through, you had accurate expectations for yourself, you gave yourself enough margin to complete the job within the time frame that you said, and then you charged enough money to like justify all of that, uh, and then you close the job out, and then it's nice and and then on the final day when you are like pulling out and cleaning.
• 22:00
  SPEAKER_00: Cleaning up and everything like that.
• 22:01
  SPEAKER_00: Like, be very thorough with the area that you've painted.
• 22:05
  SPEAKER_00: Like, make sure you've pulled all the tape.
• 22:07
  SPEAKER_00: Like, how many jobs have we been on where like the old painter left tape somewhere?
• 22:12
  SPEAKER_00: Yeah.
• 22:12
  SPEAKER_00: On a hinge, on something.
• 22:15
  SPEAKER_01: I always like or leave like equipment there or like paintbrushes or something.
• 22:19
  SPEAKER_01: They're like, Oh, you left your two-foot ladder here, my god.
• 22:22
  SPEAKER_00: Poop.
• 22:22
  SPEAKER_00: Yeah, like get get all your stuff out of there.
• 22:24
  SPEAKER_00: Our ladder level are somewhere.
• 22:26
  SPEAKER_00: I know that did disappear.
• 22:28
  SPEAKER_00: Yeah.
• 22:29
  SPEAKER_00: Some of unrelated side note.
• 22:31
  SPEAKER_00: Um, but uh just make sure you like get all your gear out and then do a final clean and be thorough.
• 22:38
  SPEAKER_00: Uh and make sure you're doing like your touch-ups and everything, so it's all like the job is actually complete and you don't get callbacks.
• 22:45
  SPEAKER_00: That's a great way to not get callbacks, is making a final scan, and hopefully you're not too rushed while you're doing that.
• 22:50
  SPEAKER_00: Yeah.
• 22:51
  SPEAKER_00: Um, but the more you do that where you're closing it out and they're happy, and they're like, Oh, I had a very predictable experience with this painter, they did a great job.
• 23:00
  SPEAKER_00: In their mind, when they think about another paint job, they're like, Oh, I know what it's gonna be like to have these people work in my home again.
• 23:07
  SPEAKER_00: That that's like an easy sale point for that.
• 23:11
  SPEAKER_00: Uh, whenever I'm like gonna go do estimates for people we've already worked for, they already know how we operate.
• 23:17
  SPEAKER_00: Yeah, they're like, wonderful.
• 23:19
  SPEAKER_00: Uh, we're we're like, they're like, yeah, just paint this room.
• 23:23
  SPEAKER_00: And then a lot of times all the stuff is established.
• 23:25
  SPEAKER_00: You know the bathroom you're gonna use, you know where you're gonna gear, you know, like they already know the whole you know, rigor role of what you're gonna be it's predictable, what the process is gonna be like, and it's just so much easier to close jobs if you've already versus if you've trashed their stuff, you got paint on stuff, like they're not gonna call you back monogly.
• 23:43
  SPEAKER_00: Like, here's another thing that we used to like we had some issues with is like if you're painting uh like a door to a closet and you're gonna paint both sides of the door and maybe like the inside of the frame, but you're not painting the interior of the closet, uh and there's like coats in the closet.
• 24:02
  SPEAKER_00: We now we take plastic sheeting and we just sheet off all of the hanging clothes and kind of wrap it uh because we've tagged a few Hit a few jackets.
• 24:11
  SPEAKER_00: We've hit a few jackets, a few shirts, and that's that's and you're like, oh shit.
• 24:15
  SPEAKER_00: And then you're like trying to like scrub it out of the sleeve or whatever, uh, which is a big bummer.
• 24:20
  SPEAKER_00: So um but but just things like that that can be avoided by just taking a like a five cent piece of uh plastic and sheeting it over can prevent you from you know spending an hour trying to clean someone's coat and being like, I'm sorry.
• 24:34
  SPEAKER_00: So, but you know, that's kind of the and the more you do it, the no the more you know like the problem areas that you're like, I definitely need to tarp this off or make this adjustment or whatever.
• 24:46
  SPEAKER_00: Um so that was my my hot take on on all of that.
• 24:51
  SPEAKER_00: Nice um oh, and then I have a request which uh we'll we'll talk about the goo crew in a second.
• 24:58
  SPEAKER_00: But if you're listening to this podcast uh on you know YouTube or uh any of the other platforms, if y'all could subscribe to the YouTube channel, which is the Goo Crew, that would be wonderful.
• 25:09
  SPEAKER_00: Uh we just need to get those uh it's helpful for things that I need to work on if we have a little bit bigger of a subscription base.
• 25:17
  SPEAKER_01: Yeah, and then also in the link below description and first pinned comment, join the goo crew where it's all things uh help you out in your uh painting journey.
• 25:26
  SPEAKER_00: Yes.
• 25:27
  SPEAKER_00: So do that and uh don't be a jez.
• 25:30
  SPEAKER_00: That's my that's my tip for the day.
• 25:33
  SPEAKER_00: So, all right.
• 25:34
  SPEAKER_00: Well, until next time, y'all take it easy, work smart, and have a good one.
• 25:37
  SPEAKER_00: Thanks.