11/13/23: Transforming Citizen Experience in Government: A Fed Gov Today Original Podcast
This Special Fed Gov Today podcast is sponsored by Verizon.
The Labor Department’s customer experience efforts include its response to a major piece of legislation. The American Rescue Plan Act features several services the Labor Department provides. Lesley Sheffield, Senior IT Project Manager for ARPA Unemployment Insurance Modernization at Labor, details the path that Labor has taken to modernize the UI process, and the road ahead.
The Internal Revenue Service has added more than 5,000 customer service representatives since the Inflation Reduction Act passed. Agencies like the IRS say they…
The skinny
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