Latest / Crime Stories with Nancy Grace / Zone 7: When the Planes Came to Gander - A Flight Attendant’s 9 11 Story
Transcript
- 0:08Speaker 1: Y'all, today is a feel-good 9-11 story. Today, Zone 7
- 0:15Speaker 1: will honor the incredible people of Gander, Newfoundland. Jumbo jets
- 0:21Speaker 1: descended on their little island that they call The Rock,
- 0:26Speaker 1: doubling their population within minutes.
- 0:30Speaker 2: Now, I want y'all to think about that.
- 0:32Speaker 1: Within minutes, Your population has doubled from people from all
- 0:38Speaker 1: over the world. They weren't expecting one jumbo jet that
- 0:42Speaker 1: day with 7,000 people from different countries with different cultures
- 0:48Speaker 1: and medical needs, dietary needs, religious practices, different languages. Y'all,
- 0:54Speaker 1: they had people there that were supposed to get married,
- 0:58Speaker 1: people that were celebrating different things. They even had a
- 1:02Speaker 1: group of children from Make-A-Wish. Our guest today, let me
- 1:07Speaker 1: tell you just a little about her. She's a former
- 1:11Speaker 1: beauty queen. She's a former.
- 1:16Speaker 2: Majorette, but not just a majorette.
- 1:18Speaker 1: No, sir, fire baton. She's a WSI certified lifeguard. She
- 1:26Speaker 1: is just recently celebrated her 20th year as a level
- 1:32Speaker 1: one trauma nurse, a charge nurse, at the largest inner
- 1:37Speaker 1: city hospital.
- 1:38Speaker 2: In Atlanta, Grady Hospital.
- 1:41Speaker 1: But prior to that, she had a whole nother career
- 1:45Speaker 1: where she spent 34 years as a flight attendant for
- 1:49Speaker 1: Delta Airlines. On September the 11th, 2001, Charlene Bowen was
- 1:54Speaker 1: a flight attendant on Delta Flight 15 that was taken
- 1:58Speaker 1: off from Frankfurt, Germany, bound for Atlanta with 218 passengers
- 2:02Speaker 1: on board. Y'all, please welcome to Zone 7, my sister,
- 2:11Speaker 1: Charlene Bowen.
- 2:13Speaker 2: Thank you, Cheryl. That was quite the introduction.
- 2:19Speaker 1: Well, you know, I'm sorry I had to reach back
- 2:21Speaker 1: to the 70s, but I had to find some things
- 2:23Speaker 1: that made you look impressive.
- 2:25Speaker 2: You did pretty good. All true, two people. All true.
- 2:31Speaker 1: But, you know, I think about that day and it's,
- 2:35Speaker 1: It is so emotional. And you and I are talking today,
- 2:37Speaker 1: and today is September the 11th. And, you know, there's
- 2:42Speaker 1: so many tragic stories on that day, but your story
- 2:47Speaker 1: is so unique. And that's why I just wanted to
- 2:49Speaker 1: have on this 25th anniversary, the good news. I just
- 2:54Speaker 1: think that's so important to tell that part too. But again,
- 2:58Speaker 1: in 2001, you were already a veteran flight attendant. You
- 3:03Speaker 1: had seen medical emergencies, bad storms, engine issues. Charlene, when
- 3:09Speaker 1: did you know on this flight something was different, something
- 3:13Speaker 1: was odd?
- 3:15Speaker 2: Well, we were in the air. Everything was just going normal.
- 3:19Speaker 2: We were coming back from Frankfurt, Germany, coming into Atlanta.
- 3:23Speaker 2: We were like five hours into the flight, over the ocean.
- 3:26Speaker 2: Everything's going great. We had served our first meal. All
- 3:32Speaker 2: the passengers were happy, settling in, getting comfortable. And our
- 3:37Speaker 2: captain had called and told us that we really needed
- 3:43Speaker 2: to start buttoning up everything and putting everything away. So
- 3:47Speaker 2: we thought it was going to be some weather, you know,
- 3:50Speaker 2: that was coming in at the beginning. And anyway, he said,
- 3:53Speaker 2: you know, he called the coordinator up to the front
- 3:56Speaker 2: and then she came back to the back and was
- 3:58Speaker 2: telling us, you know, don't say anything to anybody or
- 4:01Speaker 2: anything yet, but we're going to have to land, you know,
- 4:05Speaker 2: pretty quick. So we got to get everything buttoned up. Well,
- 4:08Speaker 2: then we didn't really know what was going on. They
- 4:12Speaker 2: said they thought that there was some kind of emergency
- 4:15Speaker 2: of some sort going on in New York. I mean,
- 4:17Speaker 2: they really didn't know what was going on yet. So
- 4:21Speaker 2: The captain came on and he just said, ladies and gentlemen,
- 4:24Speaker 2: he said, I just wanted to let you know that
- 4:26Speaker 2: there has been a light that has come on in
- 4:31Speaker 2: the cockpit. And so we're going to have to land.
- 4:35Speaker 2: We're real near Gander, Newfoundland. And we're going to have
- 4:39Speaker 2: to land and just get that light checked out. And then,
- 4:42Speaker 2: you know, it's just an FAA thing. We'll won't be
- 4:45Speaker 2: there long. Everybody's going, oh, man, you know, thinking delays,
- 4:49Speaker 2: you know what? And so he said, we're going to
- 4:53Speaker 2: land and then hopefully we'll be on our way shortly. But,
- 4:57Speaker 2: you know, we don't really have a choice here. So
- 4:59Speaker 2: then we get another phone call from the captain and
- 5:02Speaker 2: it said, so we're kind of thinking, too, OK, something
- 5:05Speaker 2: might be going on, but maybe it is a mechanical,
- 5:08Speaker 2: you know, we're just not real sure. And anyway, and
- 5:10Speaker 2: so then he calls back and he tells us that
- 5:13Speaker 2: something had happened for sure in New York. And there
- 5:16Speaker 2: had been an airplane that had hit one of the
- 5:19Speaker 2: Twin Towers. But, you know, it was all coming through radio.
- 5:24Speaker 2: So it was just like real. You could only get
- 5:27Speaker 2: limited information. Well, anyway, and so he told us that
- 5:32Speaker 2: for sure we were going to be landing. So we
- 5:34Speaker 2: were like, okay. Well, then he called back not too
- 5:38Speaker 2: much longer. And he said, you know, look, At the time,
- 5:42Speaker 2: we had what they call air phones on board. Like,
- 5:45Speaker 2: there was only a couple of people that might have
- 5:47Speaker 2: had an international cell phone. You know, so they were
- 5:51Speaker 2: these air phones. He said, I'm cutting all the air
- 5:54Speaker 2: phones off because people could pay and use the air
- 5:58Speaker 2: phone to call. It was pretty cool, you know, that
- 6:00Speaker 2: you could do that. But one of the main reasons
- 6:03Speaker 2: we had those on board were for medical emergencies because
- 6:05Speaker 2: you could tap right into a hospital and talk right
- 6:09Speaker 2: to a doctor if we needed to. So it was
- 6:11Speaker 2: pretty cool. But this particular day, you know, they just
- 6:16Speaker 2: cut everything off and they told us just don't say
- 6:18Speaker 2: anything to anybody. But there was definitely something, you know, bad,
- 6:23Speaker 2: some kind of bad emergencies going on because now they're
- 6:26Speaker 2: and they felt like it was, you know, terrorist activity.
- 6:30Speaker 2: And that, you know, the second twin tower had been hit.
- 6:34Speaker 2: So we were like, oh my gosh. So of course
- 6:37Speaker 2: we didn't say anything. We were just, you know, real quick,
- 6:40Speaker 2: got everything, all the carts put away and everything locked
- 6:45Speaker 2: up and we checked everybody, but everybody was in their seat.
- 6:47Speaker 2: He came on and he said, ladies and gentlemen, you know,
- 6:49Speaker 2: we're going to be landing here in like 10 minutes.
- 6:52Speaker 2: Then five minutes, you know, Flight attendants, take your seat.
- 6:55Speaker 2: So we took our seat. We had no earthly idea
- 6:58Speaker 2: where Gander was. I had no earthly idea where I was,
- 7:01Speaker 2: where we were going. And so he, at the moment,
- 7:06Speaker 2: our wheels, I'll never forget it long as I live.
- 7:09Speaker 2: The second those wheels hit the ground, he came on
- 7:12Speaker 2: and he said, ladies and gentlemen, I'm sure that you
- 7:15Speaker 2: can look around and you can see that we're not
- 7:18Speaker 2: the only aircraft that had been diverted to Gander. He said,
- 7:22Speaker 2: all U.S. airspace has been closed and the United States
- 7:29Speaker 2: is under terroristic attack. From that moment on, I have
- 7:35Speaker 2: chills right now. Every person in that airplane, it went silent.
- 7:41Speaker 2: There was not another whimper, not another complaint. Every single
- 7:46Speaker 2: person was just kind of like, what in the world?
- 7:50Speaker 2: And so, because he didn't have any idea, he said,
- 7:52Speaker 2: I have no more information. Soon as I get any information,
- 7:56Speaker 2: I will pass it along to you. But as you
- 7:59Speaker 2: can see, we are amongst many other aircraft. Well, come
- 8:03Speaker 2: to find out, we were one of the last that
- 8:06Speaker 2: were able to land in Gander. We were out of
- 8:08Speaker 2: 38 aircraft. We were, I think maybe one landed behind
- 8:13Speaker 2: us and that is it. That's all they could take. Well,
- 8:15Speaker 2: our captain had been asking the air traffic controllers, you know, hey,
- 8:22Speaker 2: you know, is there any way, you know, we can
- 8:24Speaker 2: go to Halifax or can we go to, you know,
- 8:26Speaker 2: they were trying to get to a bigger city. So
- 8:29Speaker 2: if we had to stay there, our passengers wouldn't be
- 8:32Speaker 2: so inconvenient. They'd be able to get air, you know,
- 8:34Speaker 2: hotels and all that kind of stuff. And they told
- 8:38Speaker 2: him absolutely not. If you have, boom, the nearest airport,
- 8:43Speaker 2: you were to land. And that's where you're going to.
- 8:45Speaker 2: That's where your designation is. So we had to go.
- 8:49Speaker 2: We couldn't even get through to other, many air traffic control.
- 8:54Speaker 2: You know, there was the communication was so limited. Actually,
- 8:58Speaker 2: many of the airplanes were only having to talk to
- 9:01Speaker 2: the other captains to find out, like, where exactly are
- 9:07Speaker 2: you landing? Where are you? What's your altitude? They were
- 9:10Speaker 2: literally manually like helping each other, guiding each other because
- 9:15Speaker 2: all the lines were just jammed and people couldn't really
- 9:18Speaker 2: get in to talk like they normally would, you know,
- 9:22Speaker 2: to air traffic control. So when we landed, they pulled
- 9:26Speaker 2: us over. And I mean, it was wing to wing.
- 9:28Speaker 2: I have some of the most incredible memories. pictures of
- 9:32Speaker 2: all these aircraft that are just landed there. And the
- 9:35Speaker 2: only reason that we were able to land there, the
- 9:38Speaker 2: only reason they were able at all to accommodate us
- 9:40Speaker 2: is because it was a landing strip that's kind of
- 9:44Speaker 2: unknown during World War II, where people could, a refueling
- 9:48Speaker 2: station for the military. So they were able to accommodate,
- 9:52Speaker 2: you know, so many of these aircraft. So mostly the
- 9:55Speaker 2: people that landed there, even back in the day, were
- 9:58Speaker 2: a lot of these, you know, transatlantic flights that people
- 10:03Speaker 2: were taking, but mostly the rich and the famous. And
- 10:05Speaker 2: they would be going across, but laying there in their
- 10:07Speaker 2: private jets, but rarely did any big, jumbo jets come
- 10:12Speaker 2: in there other than those during the war and a
- 10:15Speaker 2: few military jets from time to time would come in.
- 10:19Speaker 2: And so as soon as we landed, we got, you know, situated.
- 10:23Speaker 2: We had no idea how long we were going to
- 10:24Speaker 2: be there. We had no idea anything. Nobody had any information.
- 10:29Speaker 2: It was all coming from the cockpit, what little information
- 10:33Speaker 2: that he could get through the radio. Shortly after we landed,
- 10:37Speaker 2: he found out about the Pentagon. And so once he
- 10:42Speaker 2: told us about the Pentagon, we were just getting all
- 10:44Speaker 2: this information delayed and in little pieces as we were
- 10:49Speaker 2: going along. And so... Our passengers were all just, oh,
- 10:53Speaker 2: they were just fabulous. They all were desperately wanting to
- 10:57Speaker 2: get in touch with their families and stuff like that. But,
- 11:00Speaker 2: you know, there was really no way. There was two
- 11:02Speaker 2: people that had international phones. And so those two people
- 11:07Speaker 2: had been trying and they couldn't even get through on
- 11:09Speaker 2: their phones. And they kept trying and trying. And eventually
- 11:12Speaker 2: they did get through. But we were on that ground
- 11:16Speaker 2: for 30 hours. During the 30 hours that we were
- 11:20Speaker 2: on the ground, We, number one, we had, you know, served,
- 11:26Speaker 2: of course, drinks and everything, but no alcohol because we had,
- 11:29Speaker 2: you know, we had locked all that up. But because
- 11:32Speaker 2: we didn't know what would happen, you know, we didn't
- 11:34Speaker 2: want anybody to get out of hand. But everybody, they
- 11:36Speaker 2: were just so great. We just kept, you know, serving
- 11:40Speaker 2: the drinks and we had peanuts and, you know, your
- 11:45Speaker 2: normal stuff. But Charlene, I gotta just jump in here.
- 11:48Speaker 1: I want people to really understand what you just said. Charlene,
- 11:53Speaker 1: I have watched people when we finally get to the gate, oh,
- 11:56Speaker 1: they jump up and they are just beside themselves waiting.
- 11:59Speaker 2: For that door to open. They're so impatient.
- 12:03Speaker 1: You're telling me for 30 hours y'all were on that
- 12:07Speaker 1: plane and y'all had locked up the liquor, which probably
- 12:11Speaker 1: was a good call. But, you know, you're talking about
- 12:14Speaker 1: some peanuts and y'all go into action saying, okay, what
- 12:16Speaker 1: do we have? We have an apple here. We have
- 12:19Speaker 1: some crackers. We've got some orange juice. Like, what is
- 12:22Speaker 1: your most need? Like, is somebody diabetic? Does somebody have
- 12:26Speaker 1: a baby? I mean, y'all are in triage.
- 12:29Speaker 3: Yes.
- 12:30Speaker 2: Yes. Because we had served our meals. We did have
- 12:32Speaker 2: a little snack. And we had served that like about
- 12:36Speaker 2: an hour or two into it, just kind of keeping
- 12:38Speaker 2: people happy, you know. Well, then it was getting on
- 12:41Speaker 2: down into the hours where we were like, okay. So
- 12:45Speaker 2: these passengers, we had made friends by then. We had
- 12:49Speaker 2: known everybody by first name, you know. And our captain
- 12:54Speaker 2: was a smoker. And, you know, we were no smoking
- 12:57Speaker 2: at that time. So he had told everybody that was
- 13:00Speaker 2: like really pacing and getting kind of antsy. that he would,
- 13:05Speaker 2: every so often, he was going to come to the
- 13:07Speaker 2: back of the airplane. We were going to open the
- 13:09Speaker 2: doors so that the smokers could meet him in the
- 13:12Speaker 2: back and have a cigarette. So that's what they did.
- 13:17Speaker 2: And in the meantime, all my friends, you know, that
- 13:20Speaker 2: we were baking all along the way, I said, you
- 13:22Speaker 2: know what? we really do have some food back here.
- 13:26Speaker 2: I said, I'm going to go back here because a
- 13:27Speaker 2: lot of things were individually wrapped. And so I started
- 13:30Speaker 2: going through all the trays and the carts and passengers.
- 13:35Speaker 2: These ladies, they were so sweet, were helping me. And
- 13:37Speaker 2: we made baskets. I mean, it was like, all of
- 13:40Speaker 2: a sudden, it was like, wow, we really did have
- 13:43Speaker 2: quite a bit of cheese and crackers and cookies, you know,
- 13:48Speaker 2: different things. So we were just trying to make the most,
- 13:51Speaker 2: the best of it, actually.
- 13:55Speaker 1: That's the most charling thing I've ever heard. Here we're
- 13:58Speaker 1: under terroristic attack. We're going to make some baskets and
- 14:01Speaker 1: we're going to make the most out of it.
- 14:02Speaker 2: Absolutely. Amen. And here's the thing.
- 14:06Speaker 1: We've been talking for 20 minutes and we ain't off
- 14:08Speaker 1: the plane yet.
- 14:09Speaker 2: But one thing that you notice, you notice one.
- 14:13Speaker 1: Constable by himself tootling around in his little bitty car
- 14:17Speaker 1: all around those jumbo jets.
- 14:19Speaker 2: Yes, that's all. There was, all the planes were there.
- 14:23Speaker 2: We couldn't, it was night. You know, we couldn't see anything.
- 14:26Speaker 2: We didn't, like I said, we had no idea where
- 14:28Speaker 2: we were. So we're on board trying to make people happy.
- 14:31Speaker 2: There were other like babies and there were older ladies
- 14:34Speaker 2: that were helping mothers tend to babies and everything. I mean,
- 14:38Speaker 2: like loving it, you know, babysitting them, rocking them. And
- 14:42Speaker 2: then we had Army Rangers that were on board that
- 14:46Speaker 2: were helping. We had a lot of disabled people and
- 14:48Speaker 2: they were helping with the sick. We had some real
- 14:51Speaker 2: sickly people that didn't have their medications. They were helping
- 14:54Speaker 2: us take care of them. I'm talking about this was
- 14:57Speaker 2: all hands on deck. Everybody was lending in, pitching. I
- 15:01Speaker 2: was already seeing the best in people just on that airplane.
- 15:06Speaker 2: of how they were trying to help. And then like
- 15:08Speaker 2: Cheryl said, looked out the window and we're like, wait
- 15:10Speaker 2: a minute, maybe we're going to get off. But then
- 15:14Speaker 2: he was just like driving around, just checking on everybody.
- 15:18Speaker 2: And it was like on into 20 hours, 25 hours,
- 15:22Speaker 2: you know, and we finally get, one of them comes
- 15:26Speaker 2: up to our plane and they go, oh, we do
- 15:28Speaker 2: have a few supplies for you and we're going to
- 15:30Speaker 2: empty the restrooms, dump the toilets, right? You can imagine
- 15:35Speaker 2: 30 hours into this, the pull-ups needed dumping. Yeah. It
- 15:43Speaker 2: was very nice that they did come and take care
- 15:45Speaker 2: of that. But when you really realize they had 38
- 15:49Speaker 2: airplanes to service, and they had no supplies there. They
- 15:53Speaker 2: were not, you know, they didn't have catering. They weren't
- 15:56Speaker 2: set up for this.
- 15:57Speaker 1: Right. And that's another thing I want to remind people
- 16:01Speaker 1: why y'all had to stay on those planes. They did
- 16:05Speaker 1: not know if other terrorists were on board somewhere. So
- 16:09Speaker 1: they had to clear every manifest.
- 16:12Speaker 2: Name by name by name. Yes. We had 21 different
- 16:15Speaker 2: countries represented on my one airplane. And we didn't know
- 16:19Speaker 2: who was on our airplane either. And of course, by
- 16:21Speaker 2: this time, early on, we had also heard about the
- 16:25Speaker 2: other aircraft that had crashed. So we knew at this
- 16:28Speaker 2: point there was four, but we had no TV. We
- 16:31Speaker 2: had no anything, just word of mouth by the captain
- 16:35Speaker 2: passing back. And that's it. So finally they came up
- 16:40Speaker 2: to us and gave us some Cokes and some crackers
- 16:42Speaker 2: and candy bars. And we were like really happy to
- 16:45Speaker 2: get that, you know, so we gave all that out.
- 16:48Speaker 2: And then it wasn't too much longer, you know, a
- 16:51Speaker 2: few more hours. And then they came and they said, okay,
- 16:53Speaker 2: it's y'all's turn. And so all of a sudden these
- 16:56Speaker 2: school buses came. Well, unbeknown to us, the school bus
- 16:59Speaker 2: drivers had all been on strike. Well, they had all
- 17:02Speaker 2: come back to work. And they, in that 30 hours,
- 17:06Speaker 2: I can understand why it took them that long because
- 17:09Speaker 2: of what they had done and accomplished in that amount
- 17:12Speaker 2: of time. Not only like Cheryl said, Cleared every single
- 17:15Speaker 2: person so they knew who was coming in their country.
- 17:18Speaker 2: They wanted to know who was landing and getting off
- 17:21Speaker 2: that airplane in Gander. And they had it all. You
- 17:25Speaker 2: would have thought they had been planning for years. It
- 17:29Speaker 2: was like playing like an Olympic event. They had every
- 17:33Speaker 2: single person, every single aircraft, a specific place for them
- 17:37Speaker 2: to go. They had all the, they only had a
- 17:39Speaker 2: couple of little motels. They had them completely cleared out
- 17:42Speaker 2: for all the crew to go to those motels because
- 17:45Speaker 2: they want everybody in one spot, you know, so they
- 17:47Speaker 2: could easily get in touch with them when it was
- 17:49Speaker 2: time to reload the airplanes. And then they went. to
- 17:54Speaker 2: community centers, to churches. They went to the skating rink.
- 18:01Speaker 2: They went to the high school, the middle school, the
- 18:03Speaker 2: elementary school. And that's all there was. And they had
- 18:07Speaker 2: already had army cots brought over from Halifax, which you
- 18:12Speaker 2: have got to, where we are in Gander, it is
- 18:16Speaker 2: like an eight hour ferry ride to Halifax and then
- 18:20Speaker 2: 10 hour car drive I could have that mixed up,
- 18:22Speaker 2: but I don't think so, to New York. And so
- 18:26Speaker 2: once you're where we are, there's no getting off. There's
- 18:29Speaker 2: no getting in a car, renting a car and going anywhere.
- 18:32Speaker 2: You are there. And so for them to get any
- 18:37Speaker 2: supplies to us, that's the same route it had to
- 18:39Speaker 2: come back to Gander. Everything you can imagine was brought
- 18:44Speaker 2: in there to help us. And they had it set
- 18:47Speaker 2: up just like a disaster area where there were army
- 18:50Speaker 2: cots and these school gyms and everything. And then as
- 18:56Speaker 2: we got off the airplane, they had sack lunches made
- 18:59Speaker 2: for every single person. They gave us drinks and sack lunches,
- 19:02Speaker 2: and then you boarded your school bus, and then they
- 19:06Speaker 2: took you to your designated area. Well, whether it be churches,
- 19:10Speaker 2: there were people, like I said, on church benches. There
- 19:12Speaker 2: were people everywhere. But where we went, I'm getting a
- 19:16Speaker 2: little bit ahead of myself, but where they took us
- 19:19Speaker 2: was to this motel. So when I got to the motel,
- 19:22Speaker 2: they gave us a room. And of course, there was
- 19:24Speaker 2: four of us per room. You know, you didn't by
- 19:26Speaker 2: any means get a room by yourself like you normally would.
- 19:29Speaker 2: So there were four of us in there. Well, I
- 19:31Speaker 2: was determined. I was going out. I had to figure
- 19:36Speaker 2: out where I was. And I just had no idea.
- 19:39Speaker 2: And I was like, just desperately trying to get to
- 19:42Speaker 2: a television, to try to get to a telephone, to
- 19:45Speaker 2: try to see, you know, if there was any way
- 19:46Speaker 2: I could at least let my family know where I
- 19:48Speaker 2: was or where I was. what was going on and
- 19:52Speaker 2: you know once everybody was where they needed to be
- 19:54Speaker 2: and safe that everybody had their areas so I took
- 19:58Speaker 2: off walking I told my crew I said I'm you
- 20:00Speaker 2: know just going to go out for a walk and
- 20:02Speaker 2: just see one of my crew members went with me
- 20:04Speaker 2: so we started walking well um the the I asked
- 20:09Speaker 2: them where did they think I could go where there
- 20:11Speaker 2: would be like a television I could see. And because
- 20:14Speaker 2: our rooms weren't set up or anything and they weren't,
- 20:18Speaker 2: they were trying to clean them and do stuff like that.
- 20:21Speaker 2: And so I just said, I'm, I'm, I'm, taken off.
- 20:24Speaker 2: So there was a Walmart. So it was kind of
- 20:27Speaker 2: down the street. It might've been, I don't know, a mile,
- 20:30Speaker 2: mile and a half. So I walked down there and
- 20:33Speaker 2: when I got to Walmart, it was really a strip mall.
- 20:36Speaker 2: There was a Walmart, but then there was a few
- 20:38Speaker 2: little mom and pop type little shops, you know, in
- 20:40Speaker 2: this little strip mall. And there's probably, I don't know,
- 20:45Speaker 2: 20 stores maybe at the most there. And so in
- 20:49Speaker 2: the middle of the mall, they had televisions set up.
- 20:53Speaker 2: And so it was kind of like everybody was just
- 20:55Speaker 2: glued to these TVs. That was the first time that
- 20:59Speaker 2: I saw what was really going on in my country,
- 21:03Speaker 2: you know? And I just couldn't believe what I was seeing.
- 21:07Speaker 2: I'd heard it, but we're 30 hours, really more than that,
- 21:11Speaker 2: past that now. And I'm seeing this and I'm just like,
- 21:16Speaker 2: oh my gosh. Yeah, because you're 30 hours behind what's happening. Yeah,
- 21:20Speaker 2: I mean, this is like unbelievable. And then you see
- 21:22Speaker 2: the next Twin Tower. And then you see them collapsing
- 21:27Speaker 2: on television. I'm just like, what in the world? Because
- 21:31Speaker 2: we didn't even know that. And then the Pentagon, then
- 21:35Speaker 2: the field. I was just like, Oh, my gosh. And
- 21:40Speaker 2: then you just know all these people that have died.
- 21:43Speaker 2: And then you just see all these people just pulling
- 21:46Speaker 2: people out, rescuing people on this. And I mean, it's
- 21:49Speaker 2: just like, I cannot believe this. I cannot believe this
- 21:52Speaker 2: is happening, you know. And so then after I finally
- 21:58Speaker 2: was able to pull myself away from the television because
- 22:01Speaker 2: I I thought, well, I better go back and see
- 22:04Speaker 2: what's going on. But I'd been there, I don't even know,
- 22:06Speaker 2: probably four hours at least, maybe longer, just watching and
- 22:11Speaker 2: looking and hearing for the first time. So then I
- 22:14Speaker 2: get back to the hotel. When I get back to
- 22:17Speaker 2: the hotel, um, I stopped to get my key because
- 22:21Speaker 2: I had not even gotten a key before I left there.
- 22:24Speaker 2: And I stopped and I told them who I was.
- 22:26Speaker 2: And they went, oh, you're Charlene? And I went, yes.
- 22:30Speaker 2: I am, but how do you know that? Because there's
- 22:34Speaker 2: 7,000 people here, you know. Anyway, I said, yes. And
- 22:38Speaker 2: they went, oh, well, I have a note for you.
- 22:41Speaker 2: And I'm like, oh my gosh, Delta's looking for me.
- 22:44Speaker 2: We're ready to go. I'm missing my flight home. Yeah,
- 22:49Speaker 2: I'm missing my chance. But anyway, and so they handed
- 22:53Speaker 2: me this note. And so it was this note and
- 22:56Speaker 2: it said, and then they handed me this hat and
- 23:00Speaker 2: it was a police hat. And it was this note
- 23:03Speaker 2: and it said, hello, can you, this is Ozzy Fudge.
- 23:09Speaker 2: Can you, I'm one of the policemen here in Gander.
- 23:13Speaker 2: Can you give me a call? And I was like,
- 23:17Speaker 2: oh gosh, what have I done? So I said, well, okay.
- 23:23Speaker 2: But then I thought, well, wait a minute. I think
- 23:26Speaker 2: I just passed the police station because it was just
- 23:28Speaker 2: right up the street. So I go back up the
- 23:31Speaker 2: street as, you know, before I called, I just went
- 23:35Speaker 2: up there. I went, well, I think that's the police station.
- 23:37Speaker 2: So I went up there. We'll come to find out
- 23:39Speaker 2: that was the mayor's office. And That was Claude Elliott's office. Anyway,
- 23:47Speaker 2: Mayor Elliott. Anyway, so I go in there and he goes,
- 23:50Speaker 2: and I said, hello. I said, I was looking for
- 23:52Speaker 2: Ozzy Fudge. I had got a note from him. Is
- 23:55Speaker 2: this the police department? He goes, oh, no, this is
- 23:57Speaker 2: the mayor's office. Come on in. You must be Charlene.
- 24:01Speaker 2: And I went, what? I said, yes, I am. I said, good.
- 24:09Speaker 2: I got a note. I'm supposed to call Ozzy Fudge.
- 24:12Speaker 2: Let me ring him up for you. Well, anyway, and
- 24:15Speaker 2: so he calls him. And so Ozzie says, go back
- 24:19Speaker 2: to the hotel and do not move. I am coming there.
- 24:22Speaker 2: And I said, okay. So I'll walk back down to
- 24:27Speaker 2: the motel. Well, really, the mayor, Mr. Elliott, Claude took
- 24:34Speaker 2: me back to the hotel in his car. So he
- 24:37Speaker 2: takes me, rides me back down to the hotel. So
- 24:39Speaker 2: I get out, and I'm kind of like standing at
- 24:42Speaker 2: the desk for a minute. And then all of a sudden,
- 24:45Speaker 2: the police car pulls up. There was two of them
- 24:48Speaker 2: that hopped out of the car. And Ozzy Fudge, who
- 24:51Speaker 2: I didn't know him at the time, but anyway, he
- 24:54Speaker 2: comes right over to me, and he went, Are you Charlene?
- 24:57Speaker 2: And I said, yes. And he picked me up, literally
- 25:00Speaker 2: picked me up, swung me around, hugging me. And he went,
- 25:05Speaker 2: that's from your sister. And I went, what? And he went,
- 25:09Speaker 2: your sister, Cheryl? I just busted out trying. Cheryl had
- 25:15Speaker 2: tracked me down in Gander. I had not been able
- 25:19Speaker 2: to talk to anybody. I had not been able to
- 25:22Speaker 2: find a phone I could get through to anybody. But
- 25:24Speaker 2: she somehow got through to Ozzie Fudge, the only police officer,
- 25:29Speaker 2: really there's two, in Gander and talked to him and
- 25:33Speaker 2: told him, Listen, my sister is on... How she found
- 25:38Speaker 2: out at this point I was even in Gander, I
- 25:40Speaker 2: really don't know, except... Cheryl, how did you find out?
- 25:44Speaker 1: It came over the radio, because we didn't know. And
- 25:47Speaker 1: all of a sudden, I'm headed to the Pentagon, and
- 25:52Speaker 1: news breaks, and it says.
- 25:55Speaker 1: Local Atlanta flight is headed by diversion to Gander, you know,
- 26:01Speaker 1: and I'm like, I don't know where Gander is.
- 26:02Speaker 2: I've never heard of Gander.
- 26:04Speaker 1: I'd heard of Newfoundland because of the dogs, but I mean,
- 26:07Speaker 1: I couldn't have told you.
- 26:08Speaker 2: Where it was.
- 26:09Speaker 1: And Gander, I didn't know it was Gander, Newfoundland.
- 26:13Speaker 2: I had no idea.
- 26:13Speaker 1: And so I just told Walt, I'm going to call
- 26:16Speaker 1: the constable. And Ozzie answered the phone and was the,
- 26:21Speaker 1: and here's what's really funny. So You know, we had heard, obviously,
- 26:25Speaker 1: the Twin Towers. I was put on call for the
- 26:27Speaker 1: National Crisis Response Team. They called me back, said, you're
- 26:30Speaker 1: headed to the Pentagon.
- 26:32Speaker 2: So that's where we're headed.
- 26:35Speaker 1: And I'm thinking, everything is tragic. I mean, everything is horrible.
- 26:39Speaker 1: Everybody is sad. Like, you can't go to a gas
- 26:42Speaker 1: station or a grocery store. Just everybody's in disbelief that
- 26:46Speaker 1: we're under attack. And when the phone rang, it rang
- 26:51Speaker 1: one time. And I heard this voice, hello, hello, the
- 26:57Speaker 1: friendliest voice.
- 26:58Speaker 2: And I almost started crying then.
- 27:00Speaker 1: And I said, you know, this is Cheryl McCollum. I'm
- 27:04Speaker 1: with the Fulton County Sheriff's Department because I was at
- 27:05Speaker 1: the time. He goes, what can I do for you?
- 27:07Speaker 1: And so I told him, he went, I'll go straight away.
- 27:11Speaker 1: And the whole time Walt kept saying, that man's going
- 27:14Speaker 1: to hang.
- 27:14Speaker 2: Up on you.
- 27:15Speaker 1: Do you have any idea what his world is like
- 27:17Speaker 1: right now? I mean, he's got people from 80 different
- 27:22Speaker 1: countries with everything going on imaginable. On top of, he
- 27:26Speaker 1: doesn't know if he's got terrorists in his country. But
- 27:29Speaker 1: he transferred me to his cell phone and rode around
- 27:33Speaker 1: till he figured out where you were.
- 27:35Speaker 2: So I'm forever indebted. Forever. It was unbelievable. And then
- 27:40Speaker 2: he goes, you want to talk to her? He pulls
- 27:43Speaker 2: out his phone and calls her, gets her on the phone.
- 27:48Speaker 2: I mean, I was still just crying. I just couldn't
- 27:51Speaker 2: believe it because you got to remember, I didn't know
- 27:54Speaker 2: where I was. I didn't know. I knew my family
- 27:56Speaker 2: didn't know where I was. My children didn't know where
- 27:59Speaker 2: I was. My husband certainly didn't know where I was.
- 28:02Speaker 2: It was just, it was unbelievable. And so it was
- 28:06Speaker 2: just made, oh my gosh. From that moment on, I
- 28:09Speaker 2: had a friend forever. For life, I have a friend,
- 28:12Speaker 2: but I had a friend for that entire time that
- 28:14Speaker 2: we were there. We were there for five days. We
- 28:17Speaker 2: were locked out of our country for five days. I
- 28:24Speaker 2: was with him every day. He would come pick me up.
- 28:27Speaker 2: Starting that day, he took me all around with him.
- 28:31Speaker 2: So I got to see firsthand. It was so unbelievable,
- 28:35Speaker 2: so amazing how they took care of. Remember, they doubled
- 28:39Speaker 2: their population. So even as I was that first day,
- 28:44Speaker 2: as I was walking, people were pulling over. Can I
- 28:47Speaker 2: help you? We all became known as the plain people.
- 28:50Speaker 2: And They knew we were the plain people. Well, it
- 28:53Speaker 2: was so fun for them because they got to meet
- 28:57Speaker 2: all these people from all over the world and all
- 29:00Speaker 2: these different languages and all these different stories. And it
- 29:03Speaker 2: was just incredible. And they had all the kids from
- 29:08Speaker 2: the high school. They were... like basically Uber before Uber
- 29:13Speaker 2: came around, they started coming. And of course at no charge,
- 29:17Speaker 2: they took no money or anything. And anyway, as they
- 29:22Speaker 2: come around, they would say, Hey, where are you headed?
- 29:25Speaker 2: You know, do you want to lift? Can I take
- 29:27Speaker 2: you somewhere? And cause people were just walking. Cause of
- 29:30Speaker 2: course we didn't have anything else. And so as we're
- 29:33Speaker 2: walking and going or any passengers or, you know, walking around,
- 29:37Speaker 2: they would just pick them up and take, them places.
- 29:41Speaker 2: And at the like the older people, they made sure
- 29:44Speaker 2: they were in people's they were in people's personal homes.
- 29:48Speaker 2: They was in the high school. They had like honeymoon
- 29:52Speaker 2: suite set up. They had a medical, like nurses and
- 29:56Speaker 2: doctors right there. Because remember, all we had were the
- 29:59Speaker 2: clothes on our back. We had nothing except things that
- 30:03Speaker 2: we had on the plane. If you had a carry-on,
- 30:04Speaker 2: you could take that. Other than that, we had nothing.
- 30:08Speaker 2: And so they had set up at these high schools. There's,
- 30:12Speaker 2: you know, girls in a boys gym, you know, dressing
- 30:16Speaker 2: rooms in the gym, locker rooms. And so they have,
- 30:20Speaker 2: how many showers? Six? I don't know. You know, not
- 30:23Speaker 2: that many in each one of those. And that is
- 30:25Speaker 2: where everybody showered, like the people that were staying in
- 30:29Speaker 2: the schools and hundreds of people we're talking about. And
- 30:33Speaker 2: so they would, Walmart gave them the key to their
- 30:37Speaker 2: store and just said, anything y'all need. So Walmart donated
- 30:41Speaker 2: everything they could, like towels and soaps and shampoos and
- 30:45Speaker 2: toothbrushes and toothpaste and deodorant and just everything was just
- 30:50Speaker 2: lined up and people could just go take showers. They
- 30:53Speaker 2: had clothes there. They had like sweatpants and t-shirts and
- 30:57Speaker 2: sweaters and sweatshirts and just anything you could need, like
- 31:03Speaker 2: the essentials that you had to have. Not to mention
- 31:07Speaker 2: all the parents, they closed down all the schools so
- 31:09Speaker 2: the kids, you know, all the high school kids could
- 31:11Speaker 2: help drive people around. And then all the parents were
- 31:14Speaker 2: home cooking, bringing in food. They were serving us three
- 31:18Speaker 2: meals a day, breakfast, lunch and dinner in all these
- 31:21Speaker 2: schools and other places, too. Like there were several schools
- 31:25Speaker 2: and then the community center and one of the churches,
- 31:28Speaker 2: I believe. And it was like every, you know, every
- 31:32Speaker 2: time it was like morning, noon, morning, noon, and at night,
- 31:36Speaker 2: they would have these food lines open. And in between,
- 31:40Speaker 2: they were just doing everything they could. As people walked by, oh,
- 31:43Speaker 2: I've just put on a cake. I have some tea.
- 31:46Speaker 2: Come on in. Have a piece of cake or pie,
- 31:48Speaker 2: tea with us. Unbelievable. There were people, I saw them
- 31:54Speaker 2: pulling pickup trucks up to their homes and unloading mattresses
- 31:58Speaker 2: to take up to these different schools and places. That
- 32:03Speaker 2: first day and second day, still anything they could give,
- 32:06Speaker 2: sheets and blankets, everything they had, they gave us.
- 32:11Speaker 1: Now, Charlene, one of my favorite things, because you're talking
- 32:14Speaker 1: about the food, tell them about the ice skating rink.
- 32:18Speaker 2: Oh yeah, all these supplies. Remember I had said that
- 32:22Speaker 2: we're coming in from Halifax and from all over the place. Well,
- 32:26Speaker 2: all this food started showing up. And so Gander, during
- 32:31Speaker 2: that 30 hours, they were shipping food over there too.
- 32:34Speaker 2: That's where they were getting all this food to cook
- 32:37Speaker 2: for us. And anyway, so they had turned their hockey
- 32:41Speaker 2: rink into the world's biggest refrigerator. And they had it.
- 32:45Speaker 2: You know, Ozzie took me to all of these places.
- 32:49Speaker 2: And so anyway, they had, you know, gallons of milk
- 32:53Speaker 2: just in all these big crates, like stacked up. It
- 32:56Speaker 2: was probably 30 gallons of milk, 50 gallons of milk.
- 32:59Speaker 2: It was something crazy. And like eggs, just so many
- 33:02Speaker 2: dozens of eggs. It was like more than you would
- 33:04Speaker 2: find at any grocery store. There was so much food
- 33:08Speaker 2: in there. There was bread. There was, you know, peanut butter.
- 33:12Speaker 3: There was jelly.
- 33:12Speaker 2: There were meats. And I mean, they were cooking like
- 33:16Speaker 2: real meat, food. I mean, like dinners, like more like
- 33:20Speaker 2: what the school would be serving or what a church,
- 33:23Speaker 2: you know, Sunday on the ground type meals. Like and
- 33:26Speaker 2: then people would bring stuff from their home that they
- 33:28Speaker 2: had cooked. Well, not only that, they had like in
- 33:34Speaker 2: different places, they brought out all these bands.
- 33:37Speaker 3: I saw where everybody else was saying the worst in people.
- 33:43Speaker 3: All I saw was just the best that mankind possibly
- 33:47Speaker 3: has to offer. We're doing everything. They were just out,
- 33:53Speaker 3: just going crazy.
- 33:54Speaker 2: Just like over the top, anything they could do to
- 33:59Speaker 2: make our experience wonderful there. Tell them what everybody did
- 34:07Speaker 2: with their golf clubs.
- 34:09Speaker 1: Oh, it was unbelievable.
- 34:10Speaker 2: They, not only were they offering to take us, you know,
- 34:14Speaker 2: open the golf, you know, the golf course for anyone
- 34:18Speaker 2: that wants to play golf. Well, they realized they didn't
- 34:20Speaker 2: have enough golf clubs. So they had everybody in the town. Hey,
- 34:24Speaker 2: you know, we need everybody. God, bring your clubs in.
- 34:27Speaker 2: We need y'all to come bring your clubs so all
- 34:30Speaker 2: the plain people can play. Use them so they can
- 34:33Speaker 2: have something to do. So anyway, they brought in, people
- 34:36Speaker 2: just brought their golf clubs up there. People would just
- 34:39Speaker 2: be able to go up there and play golf if
- 34:41Speaker 2: they wanted to. They took people out on their boats.
- 34:44Speaker 2: They took people way up. It's a really fun. famous
- 34:48Speaker 2: place for hunting. And they didn't really do hunting, but
- 34:52Speaker 2: they did like go moose watching and whale watching. They
- 34:58Speaker 2: took us everywhere.
- 35:00Speaker 1: They took you out where the Titanic sank?
- 35:03Speaker 2: Yeah, well, they showed me where the area that that
- 35:07Speaker 2: was at. And what they took me to was, there
- 35:11Speaker 2: was so many things I learned about Gander when I
- 35:14Speaker 2: was there and I just got to see all of it.
- 35:16Speaker 2: But it was Air Arrow, that big military airplane that
- 35:22Speaker 2: had crashed. And it had come down this entire mountain hill.
- 35:26Speaker 2: They have this whole beautiful memorial set up for that.
- 35:30Speaker 2: And you can see all the trees are still missing
- 35:33Speaker 2: down that whole mountain. And, you know, that was like,
- 35:37Speaker 2: there's just so much history. The Titanic did go down. Right.
- 35:41Speaker 2: You know, offshore, about 200 miles from where Gander, you know, is.
- 35:46Speaker 2: There was just that the arrow. There have been many
- 35:51Speaker 2: other things that have happened in that area that they
- 35:55Speaker 2: just have a whole lot of history that I was
- 35:59Speaker 2: just totally unaware of that I learned, you know, while
- 36:01Speaker 2: I was there. But just seeing they were throwing, like
- 36:06Speaker 2: I said, bands would come out. They would entertain people.
- 36:10Speaker 2: Then they had birthday parties that were going on because
- 36:14Speaker 2: think out of 7,000 people, how many people were having
- 36:16Speaker 2: birthdays that week? There wasn't a lot of birthdays. but
- 36:19Speaker 2: mainly children, you know? And they would have all these
- 36:24Speaker 2: decorations and like clowns coming out, entertaining and having fun
- 36:29Speaker 2: and doing magic tricks. And they had people, the libraries
- 36:35Speaker 2: were all open in the schools. So, you know, people
- 36:37Speaker 2: were reading to little kids, like all the little books
- 36:41Speaker 2: and entertaining them. And then like Cheryl had mentioned, the
- 36:45Speaker 2: Make-A-Wish kids, we found out that Um, these children, you know,
- 36:51Speaker 2: their wish had been to go to Disney World or,
- 36:54Speaker 2: and of course, you know, at this point, their time
- 36:57Speaker 2: was going to be so limited. They weren't going to
- 36:59Speaker 2: be able to make that trip and they knew it.
- 37:01Speaker 2: And so the teenagers, um, there, they said, you know what?
- 37:08Speaker 2: They came up with that on their own. We're going
- 37:11Speaker 2: to make this happen for these kids. So these different teenagers,
- 37:16Speaker 2: one of them being Ozzy's daughter was one of them.
- 37:19Speaker 2: And she got some of her friends together and they
- 37:21Speaker 2: put on princess costumes. And they just went in there
- 37:26Speaker 2: and they made those kids feel like they had been
- 37:29Speaker 2: to Disney World. They had probably a better encounter and
- 37:32Speaker 2: better experience than had they had gone to Disney World.
- 37:36Speaker 2: Their whole worlds were changed and lit up. And it's
- 37:39Speaker 2: just every single thing they could do to just make
- 37:43Speaker 2: it so special for all of us. They were flying
- 37:48Speaker 2: our flag at half mass. They were so, you know, respectful.
- 37:54Speaker 2: They were just like of America. But, you know, they
- 37:57Speaker 2: wanted to know about all the people, where we were from,
- 37:59Speaker 2: who we were. And then at one of the high schools,
- 38:03Speaker 2: Their media teacher, right off the bat, he had told
- 38:09Speaker 2: all the kids to get the cameras because they had
- 38:12Speaker 2: their own little TV station and morning news for the
- 38:17Speaker 2: school and stuff like that. And anyway, so he had
- 38:20Speaker 2: gone around and given all these cameras to these kids
- 38:24Speaker 2: and said, just go start interviewing, you know, all these
- 38:28Speaker 2: different passengers. Where are you from? Tell me your story.
- 38:31Speaker 2: What plane were you on? So that is the only
- 38:36Speaker 2: known history now and the recordings live. that were actually
- 38:42Speaker 2: happening is what from the media center that they captured
- 38:46Speaker 2: while we were there. And it was incredible. Since that time,
- 38:50Speaker 2: I later found out that Oprah and her people called
- 38:57Speaker 2: me And they were, you know, wanting to get all
- 38:59Speaker 2: this information and everything from me because I had taken
- 39:02Speaker 2: a lot of pictures. I did go to Walmart and
- 39:05Speaker 2: I bought disposable cameras. And I was like, I knew
- 39:10Speaker 2: I had to capture it. And so I had really,
- 39:13Speaker 2: that was the only thing really I got there. And
- 39:17Speaker 2: there weren't that many left either. But I bought all
- 39:20Speaker 2: the cameras, you know, that I could. And I bought
- 39:23Speaker 2: and I took pictures of everything. But anyway... um I
- 39:27Speaker 2: didn't have my a recorder though I didn't have my
- 39:30Speaker 2: no cell phone like we do today that could be
- 39:32Speaker 2: recording all this and so anyway when um They called me.
- 39:37Speaker 2: I told them, I said, well, I do have pictures.
- 39:40Speaker 2: I have, you know, snapshots like of a lot of
- 39:43Speaker 2: different things. But really who you need to talk to is,
- 39:48Speaker 2: you know, the media teacher there in Denver.
- 39:52Speaker 1: I love that Charlene starts producing for Oprah.
- 39:55Speaker 2: Here's what y'all need to do. Well, that's just what
- 40:00Speaker 2: they did.
- 40:00Speaker 1: They showed it.
- 40:03Speaker 2: They called him. And anyway, Cheryl and I were fortunate
- 40:08Speaker 2: enough to go. I've been back twice. I went back
- 40:12Speaker 2: because they did a whole big special and flew me
- 40:15Speaker 2: out back to Gander after all this was over. But
- 40:18Speaker 2: there's a lot more we need to get to. But
- 40:21Speaker 2: Cheryl and I went back and he. The media teacher
- 40:25Speaker 2: told me, he said, Charlene, he went, I just have
- 40:28Speaker 2: to tell you. Thank you. And I was like, what?
- 40:31Speaker 2: And he said, you would not believe my entire life
- 40:35Speaker 2: changed as soon as I got in touch with Oprah.
- 40:38Speaker 2: I mean, as soon as Oprah got in touch with me.
- 40:40Speaker 2: And he went on to work instead of staying as
- 40:44Speaker 2: a media teacher. He went on to work all in Oprah.
- 40:48Speaker 2: TV and producing and all sorts of things. So he
- 40:53Speaker 2: said he got a whole career out of that chain.
- 40:56Speaker 1: Well, you know, when we got to go back, part
- 41:00Speaker 1: of me was like, I know these people were great.
- 41:03Speaker 1: I know it was a wonderful experience and they took
- 41:05Speaker 1: care of them.
- 41:06Speaker 2: I knew that.
- 41:07Speaker 1: But, you know, you think, is Charlene exaggerating? I mean,
- 41:10Speaker 1: is it really that beautiful? Are the people really that extraordinary? Well,
- 41:15Speaker 1: They are, and it is, because the moment we landed,
- 41:20Speaker 1: you could feel it. But here's the thing that knocked
- 41:24Speaker 1: me out, and I think it is one of the
- 41:27Speaker 1: first of several times that I cried on that trip.
- 41:31Speaker 1: But once people recognized you, and here you are in
- 41:35Speaker 1: this other country.
- 41:37Speaker 2: And all of a sudden somebody's like, Charlene! Charlene!
- 41:40Speaker 1: And they're so thrilled to see you. And they want
- 41:43Speaker 1: to hear, like, what all's been going on? Like, you know,
- 41:47Speaker 1: tell us everything since, you know, you've left. It was
- 41:50Speaker 1: so warm and inviting. It wasn't just like, oh, yeah,
- 41:54Speaker 1: we met and they helped me out, you know, during
- 41:57Speaker 1: the time. You literally left there as family. And one
- 42:02Speaker 1: thing I want people to know, you did something that
- 42:05Speaker 1: I think is one of the coolest things I've ever seen.
- 42:07Speaker 2: And it was also just profound.
- 42:10Speaker 1: We had an opportunity to go to the Broadway play,
- 42:14Speaker 1: Come From Away, there in Gander. And you wore your
- 42:20Speaker 1: Delta uniform. And the reaction that you got from people,
- 42:25Speaker 1: you want to talk about people just busting out crying.
- 42:28Speaker 1: They were so happy to see you. And that just
- 42:31Speaker 1: meant the world to them that you did that.
- 42:33Speaker 2: Yeah, it was very special. It was like really special.
- 42:38Speaker 2: And it was so special to see it there in
- 42:40Speaker 2: Gander and with my friends and my new family. That's
- 42:44Speaker 2: for sure. And then I had told them all about y'all.
- 42:47Speaker 2: So it was so nice that you got to go.
- 42:50Speaker 2: Walt got to go. My husband got to go. He
- 42:52Speaker 2: got to see it. He got to experience. He got
- 42:54Speaker 2: to really realize. And until you see it, you can't
- 43:00Speaker 2: really imagine how it really was. There's no way. There's
- 43:02Speaker 2: no way. You can't. They have an entire memorial. I mean,
- 43:06Speaker 2: this whole museum set up. And it's like, it's just incredible.
- 43:11Speaker 2: I couldn't believe a couple of things. First of all,
- 43:17Speaker 2: there's so much else we want to talk about. But
- 43:20Speaker 2: when we went back and I was... we went to
- 43:23Speaker 2: the museum and Cheryl and I were walking around. I
- 43:26Speaker 2: didn't even know this was there, but there was an
- 43:28Speaker 2: actual recording of our actual, the recording of the air
- 43:35Speaker 2: traffic controllers to Delta Flight 15. And it was, you know,
- 43:39Speaker 2: bringing us into Gander. And it was just like, Oh,
- 43:43Speaker 2: my gosh, it was that day. I mean, in real life,
- 43:46Speaker 2: they have that there. Directing those aircrafts, we're number so-and-so,
- 43:50Speaker 2: Delta Flight 15, landing into Gander, you know. And, I mean,
- 43:54Speaker 2: it just brought it all back.
- 43:56Speaker 1: Oh, I cried then, too, with the headset on because
- 43:59Speaker 1: I wasn't expecting that.
- 44:00Speaker 2: I didn't know what it was.
- 44:01Speaker 1: Y'all, they just had this huge terminal, and it's just
- 44:04Speaker 1: what the air traffic controllers look at. So it's showing
- 44:09Speaker 1: you all these aircraft everywhere. And all of a sudden,
- 44:13Speaker 1: they're just.
- 44:14Speaker 2: All these dots just start converging and just... And clearing
- 44:18Speaker 2: the sky. But they're all just dumping on Gander. And
- 44:21Speaker 2: you can hear. You just couldn't believe it. This is
- 44:24Speaker 2: Delta Flight 15. And I was like... I know, but
- 44:27Speaker 2: every flight that was clearing, as they're coming through and
- 44:31Speaker 2: those dots just dissipating, like before your eyes and landing. Yeah, unbelievable. Unbelievable.
- 44:36Speaker 2: It was unbelievable. And the other thing that was super
- 44:39Speaker 2: cool was when I went the first time to that play,
- 44:43Speaker 2: Come From Away, in Atlanta. And I'll never forget, I
- 44:47Speaker 2: wasn't expecting for people from Gander. I didn't know they
- 44:50Speaker 2: were going to be there. And it was just so
- 44:54Speaker 2: awesome because all of a sudden I looked up and
- 44:55Speaker 2: there was... Claude Elliott, the mayor. And I was like,
- 45:00Speaker 2: I have to go see him, you know? And so,
- 45:04Speaker 2: you know, it was at the end of the shows
- 45:06Speaker 2: when they came out. And so I got up and
- 45:10Speaker 2: I walked in there. I'm like, no, no, no, you
- 45:11Speaker 2: don't know. I know him. And so they let me
- 45:15Speaker 2: go up there. And then right there, that was here
- 45:18Speaker 2: in Atlanta. You know, he went, Charlene, you know. It
- 45:21Speaker 2: was just, I mean, I don't know. It was pretty special.
- 45:25Speaker 2: It is pretty special.
- 45:26Speaker 1: And I got to meet, you know, Ozzy in person.
- 45:30Speaker 1: And that was overwhelming. And he's so funny. And, you know, here's,
- 45:37Speaker 1: you know, your husband and my husband, you know. And
- 45:39Speaker 1: I said, listen, you know, you will never know what
- 45:42Speaker 1: that meant to me personally. Just to know Charlene, somebody's
- 45:44Speaker 1: taking care of her.
- 45:46Speaker 2: You know. And he went, what?
- 45:48Speaker 1: You asked me to hug a blonde flight attendant. I
- 45:52Speaker 1: think I could do that. Like, no problem, no problem.
- 45:56Speaker 2: He's like, that's not the hardest job I've ever had.
- 46:00Speaker 1: He's just so funny and just a lovely human being.
- 46:04Speaker 1: And when we got there, he did the same thing
- 46:06Speaker 1: for us he did for you.
- 46:07Speaker 2: He said, get in the car.
- 46:09Speaker 1: We went and looked at moose and bear and, you know,
- 46:12Speaker 1: out there at the point. I just had a tremendous
- 46:16Speaker 1: time with everybody, everybody.
- 46:18Speaker 2: It was so incredible.
- 46:19Speaker 1: So Charlene, tell everybody that you had something that I
- 46:23Speaker 1: consider an honor to in the UK this year, what
- 46:27Speaker 1: did they do in the Broadway show, Come From Away,
- 46:32Speaker 1: in the UK?
- 46:34Speaker 2: Oh my gosh. I don't know if y'all have seen
- 46:36Speaker 2: that Broadway show, Come From Away or not. If not,
- 46:39Speaker 2: I highly recommend it. It is only the tip of
- 46:42Speaker 2: the iceberg, of course, of what I experienced. It is amazing.
- 46:47Speaker 2: But anyway, they called me and they said, you know,
- 46:51Speaker 2: wanted to interview me and find out all about me
- 46:54Speaker 2: and Ozzy. You know, they have Ozzy, of course, in
- 46:56Speaker 2: the play and everything. So they called me and they
- 46:59Speaker 2: told me that they were going to put in the hug.
- 47:04Speaker 2: And so it's the hug from around the world. So
- 47:06Speaker 2: everybody has gotten to know about the hug. And sure enough,
- 47:09Speaker 2: they ended up sending me little clips and things. And
- 47:13Speaker 2: it was amazing because I actually, that got to be
- 47:18Speaker 2: portrayed in the, in the play. And so I think there,
- 47:22Speaker 2: you know, different plays, you know, a lot of times
- 47:24Speaker 2: they add in different little parts and, take away different
- 47:27Speaker 2: little parts and are always adding and everything. But that
- 47:30Speaker 2: one might stay in. I have a feeling, but it
- 47:32Speaker 2: was just so special to know that they, you know,
- 47:35Speaker 2: they just thought it was such an incredible thing. And
- 47:37Speaker 2: it really was that he did that. And so they
- 47:41Speaker 2: added it in and it just made, Oh, it made
- 47:43Speaker 2: me feel so good. And they ended up sending us
- 47:45Speaker 2: brochures and stuff. And of course they invited us to come.
- 47:48Speaker 2: I wish we, I wish I could have gone. I
- 47:50Speaker 2: would have given anything to go see that one, but
- 47:52Speaker 2: it was, it was really amazing. Tell us about getting screeched. Oh, yes.
- 47:59Speaker 2: When you go there to Gander, one of the things everybody,
- 48:05Speaker 2: you know, that they consider family, friends, and, you know, forever,
- 48:10Speaker 2: you know, when you come to visit, it's a thing
- 48:13Speaker 2: to get screeched in. Well, I had no idea what
- 48:16Speaker 2: exactly I was getting myself into. But he said, oh, yes,
- 48:21Speaker 2: and we have to take you to get screeched. And
- 48:24Speaker 2: I'm like, what? Well, they changed it to the fire
- 48:26Speaker 2: department along with a couple other people. And here we
- 48:29Speaker 2: are in this fire department. When you walk in, I'm like,
- 48:32Speaker 2: hold up now. This looks like a frat house. This
- 48:40Speaker 2: is the fire department? I mean, it's like, it looked like, honestly,
- 48:44Speaker 2: you were in a pub and it was like happening,
- 48:47Speaker 2: you know, in this fire department. But it was super cool.
- 48:51Speaker 2: They were like just so... Just so friendly and nice
- 48:54Speaker 2: and everything. And so they pull out this, what they
- 49:00Speaker 2: call screech. And so, in other words, they say all
- 49:04Speaker 2: this and they have you kiss this fish. And then
- 49:07Speaker 2: they have you take a shot of screech. I was like, oh, Lordy.
- 49:11Speaker 2: And anyway, I remember not much of a drinker at all.
- 49:15Speaker 2: And so, anyway, here we go. I said, okay. So
- 49:22Speaker 2: he gives it to me. And so I was like, okay.
- 49:25Speaker 2: And I ended up, he went, okay. And it burnt
- 49:30Speaker 2: from my mouth to my toes.
- 49:35Speaker 1: But I had screeched in.
- 49:38Speaker 2: And since you're screeched in, you get an honorary citizenship
- 49:43Speaker 2: into Gander once you're, you know, screeched in.
- 49:45Speaker 3: Yeah.
- 49:46Speaker 1: But y'all, I just want y'all to understand that here
- 49:48Speaker 1: we were worried sick about Charlene. And she's at the
- 49:51Speaker 1: frat house with a bunch of cops and firefighters doing shots.
- 49:56Speaker 2: No, no, no.
- 49:57Speaker 3: Please.
- 49:57Speaker 2: That's not exactly how it was. But anyways, Cheryl and
- 50:02Speaker 2: Lance and Walt. On our trip, when we returned, we're
- 50:06Speaker 2: also screeched in. Sure did. I kissed that cod dead
- 50:10Speaker 2: on the lips. Kissed it right on the lips. And
- 50:14Speaker 2: that was with the whole crew from Come From Away.
- 50:18Speaker 2: So they had the whole cast in there. And we
- 50:21Speaker 2: got to go to that big cast party and they
- 50:24Speaker 2: all got to get screeched in as well. So we're
- 50:26Speaker 2: all honorary Gander citizens.
- 50:34Speaker 1: Well, the folks in Gander, I mean, opened their homes,
- 50:38Speaker 1: opened their hearts, wouldn't take any money from y'all. And
- 50:41Speaker 1: I want people to know this is not a rich province.
- 50:44Speaker 1: I mean, they do not have money to give away,
- 50:47Speaker 1: but they gave everything they.
- 50:49Speaker 2: Had and more.
- 50:53Speaker 1: So on the way home, Delta Flight 15 did what?
- 50:57Speaker 2: Well, like you say, they had given us everything. We
- 51:00Speaker 2: had tried to pay for things. They would just say, no, no,
- 51:04Speaker 2: that's just the way we are. And you would do
- 51:09Speaker 2: the same for us. That's just what we want to
- 51:12Speaker 2: do for you. And I'm really not kidding when I'm
- 51:16Speaker 2: telling you they are the poorest Providence in Canada. I mean,
- 51:20Speaker 2: most of these kids don't even get off that Island.
- 51:24Speaker 2: They never leave, you know, and just the nicest people
- 51:29Speaker 2: you could ever hope to meet. And so on the
- 51:32Speaker 2: way home, we, well, we finally got the call. We
- 51:34Speaker 2: were leaving. It was kind of a bittersweet and we're like, okay,
- 51:38Speaker 2: you know, gosh, I mean, we have just, we're so happy.
- 51:42Speaker 2: We're going to be able to go home, but, You know,
- 51:44Speaker 2: it's like, oh, my gosh, am I ever going to
- 51:47Speaker 2: hear or see these people again? We'd all exchange numbers
- 51:50Speaker 2: and telephones. And, oh, you know, I knew I was
- 51:53Speaker 2: going back. But anyway, on our way back, you know,
- 51:58Speaker 2: everybody was just, by this point, fast friends. I had
- 52:02Speaker 2: gone to all the places where everybody was staying. Everyone
- 52:05Speaker 2: had just gotten these whole communities of the Plains. the
- 52:10Speaker 2: people just knew each other, knew everything about everybody. So
- 52:13Speaker 2: we're on back on our flight going home. And, uh, Shirley,
- 52:18Speaker 2: she was just one of the sweetest ladies that we
- 52:22Speaker 2: ever could have met. Anyway, her and this doctor, it
- 52:25Speaker 2: was really his idea. He said, you know, we just
- 52:27Speaker 2: really want to do something for these people in Gander.
- 52:30Speaker 2: Like what? I just have this idea and I think
- 52:33Speaker 2: it'll work. Um, just more really needed to say, but
- 52:40Speaker 2: we also had people from the Rockefeller Center on board
- 52:42Speaker 2: our airplane. And so they had had to run the
- 52:46Speaker 2: Rockefeller Center out of this antiquated computer lab. That's also
- 52:51Speaker 2: where the media center was and all that kind of stuff.
- 52:54Speaker 2: So they had already decided that, Boy, we get that.
- 52:58Speaker 2: We know we're sending money to get their computer lab update. Yeah.
- 53:04Speaker 2: And so, you know, they've been talking about this because
- 53:06Speaker 2: they said they were going to do that. And so
- 53:09Speaker 2: they were saying, we just got to do something for
- 53:11Speaker 2: these people. And so they came up with they wanted
- 53:14Speaker 2: to come up with a scholarship fund and they wanted
- 53:17Speaker 2: to see how many people on board were going to
- 53:21Speaker 2: go ahead and donate and be willing to do it. Well,
- 53:23Speaker 2: of course, they already had a lot of money. just
- 53:27Speaker 2: from our airplane worth of people. And so they have
- 53:30Speaker 2: come up with enough money to give at least one
- 53:34Speaker 2: scholarship just from our plane. And so we thought, God,
- 53:38Speaker 2: that's a fabulous idea. We were so excited. And then
- 53:41Speaker 2: it went pretty much crazy. Shirley heading up the whole
- 53:45Speaker 2: thing and she has gone. Now it is like, I
- 53:49Speaker 2: don't even know how many people they send, but the
- 53:51Speaker 2: first year- I can tell you. I can tell you.
- 53:54Speaker 2: It'll blow your mind.
- 53:55Speaker 1: On the way home, y'all had people pledging $ 15, 000, and
- 54:00Speaker 1: somebody on board matched it, so y'all had $ 30, 000. Today,
- 54:05Speaker 1: it's worth $ 1. 5 million, and y'all have sent 341 children
- 54:12Speaker 1: to college from Gander.
- 54:14Speaker 2: It's just unbelievable. Unbelievable. But that particular one, they ended
- 54:18Speaker 2: up inviting me and Cheryl, my husband and Walt, to
- 54:22Speaker 2: the Canadian constable's office here in, to their house here
- 54:27Speaker 2: in Atlanta. And so we got to go to this big,
- 54:30Speaker 2: nice dinner and big thing. And they brought back the
- 54:33Speaker 2: first student that ever went on that scholarship. And so
- 54:39Speaker 2: it was so cool because she had become a doctor.
- 54:43Speaker 2: And so since, like Cheryl said, it's just unreal. It's
- 54:46Speaker 2: like way over a million dollars. They send like, you know,
- 54:50Speaker 2: several kids every year, you know, to college. And it
- 54:53Speaker 2: was just like the opportunities that we felt like we
- 54:57Speaker 2: were offering them. But guess what? Oh, no, we can't
- 55:01Speaker 2: out gander them. Oh, no, we think we're doing all
- 55:07Speaker 2: this great, fabulous stuff. They have turned around. They have
- 55:12Speaker 2: their own scholarship fund. And guess what? They now send,
- 55:17Speaker 2: at least it started out one, there's no telling how
- 55:20Speaker 2: many now, several, I'm sure, each year of children of
- 55:25Speaker 2: people that had died on 9-11 in New York, in
- 55:30Speaker 2: the Twin Towers. They send several children now, I'm sure,
- 55:34Speaker 2: but they started sending a child from the survivors of 9-11,
- 55:40Speaker 2: the children. but of the people that had died, their children.
- 55:45Speaker 2: And I just think, you know, that just says more
- 55:48Speaker 2: about them than anything. They're so grateful for what we did,
- 55:52Speaker 2: but it's like, gosh, we've got to, we've got to
- 55:55Speaker 2: do that. And they just turn around. They're just the
- 55:59Speaker 2: most wonderful giving people I've ever met in my life.
- 56:03Speaker 2: And I had to feel like it was such a
- 56:05Speaker 2: blessing and it was just such a miracle really. And,
- 56:10Speaker 2: Probably one of, obviously one of the most memorable things
- 56:13Speaker 2: I'll ever live through because it was such a horrific event.
- 56:17Speaker 2: And then I just saw just the best people possibly
- 56:20Speaker 2: could offer of mankind where everybody else has seen the worst.
- 56:25Speaker 2: And I'll never forget one of the last things you know,
- 56:29Speaker 2: when we were finally getting that word, we're going to
- 56:31Speaker 2: take off, we're coming back and, you know, we're about
- 56:35Speaker 2: to land in Atlanta. I wasn't expecting this at all,
- 56:38Speaker 2: but we come back and as our wheels hit there
- 56:41Speaker 2: in Atlanta, we were one of the first to take
- 56:43Speaker 2: off out of Gander since we were one of the
- 56:46Speaker 2: last into Gander. So that was kind of nice because
- 56:49Speaker 2: we were one of the first to take off. So
- 56:50Speaker 2: we were one of the first to land back into Atlanta.
- 56:53Speaker 2: And when we come land in, the whole taxiway was
- 56:57Speaker 2: just lined up with Delta employees and they were all
- 57:02Speaker 2: waving American flags. And I don't know. I just was like,
- 57:08Speaker 2: I just busted out crying again because now it's like
- 57:12Speaker 2: all those emotions that you had had, then all the
- 57:15Speaker 2: ups there. And then coming back to America, then you'd
- 57:22Speaker 2: see all the devastation and what else is really going on,
- 57:26Speaker 2: but then everybody had come together. And it was just
- 57:29Speaker 2: such an unbelievable time in history to just see how
- 57:35Speaker 2: every American was standing, trying to help their neighbor, help
- 57:40Speaker 2: their parents, next person, volunteering, doing whatever they could to
- 57:46Speaker 2: try to help the people in New York, giving blood,
- 57:49Speaker 2: everything you could. And on my drive home, all these
- 57:52Speaker 2: people were still just all over the place, like painted red, white,
- 57:57Speaker 2: and blue. There were American flags flying everywhere. And I
- 58:01Speaker 2: just cried all the way home. And then, of course,
- 58:04Speaker 2: I got home, and then I got to see my family.
- 58:07Speaker 2: I mean, it was just... I don't know. So emotional.
- 58:11Speaker 2: Every single piece of it from not knowing what was happening,
- 58:14Speaker 2: what was happening, where I went, not knowing where I was,
- 58:18Speaker 2: how we were treated. And then the whole wonderful experience
- 58:24Speaker 2: that we had there. And then you come back to
- 58:29Speaker 2: America and then just realize how it could have been
- 58:34Speaker 2: my airplane. It could have easily been my plane. And
- 58:38Speaker 2: to realize that the whole time, too, I flew the
- 58:41Speaker 2: very next weekend and it was like, wow, you know,
- 58:46Speaker 2: I'm getting back on this plane because you just I
- 58:49Speaker 2: don't know. You just never know how when you really
- 58:54Speaker 2: realize it could have been my airplane and just how
- 58:58Speaker 2: thankful I am. That, of course, it wasn't my airplane,
- 59:01Speaker 2: but just how compassionate and sorry And, you know, you
- 59:06Speaker 2: are of all these people that just lost their family members,
- 59:10Speaker 2: their children, their mothers, their husbands, their wives. It was just,
- 59:14Speaker 2: it's just too much. And anyway, I just hope everybody,
- 59:18Speaker 2: that's one thing. I just hope that people will never forget,
- 59:22Speaker 2: absolutely never forget how we were on that day. And
- 59:26Speaker 2: on September 12th, just, you know, people trying to just
- 59:32Speaker 2: help each other and pick up the pieces and help
- 59:34Speaker 2: your neighbor. Because that's the Ganger way. And that's how
- 59:38Speaker 2: I pray that United States will be, is support each
- 59:43Speaker 2: other instead of all this inner, you know, disagreements and everything.
- 59:47Speaker 2: Just realize we're all Americans and just we're so fortunate
- 59:52Speaker 2: to be living where we're living and just protecting ourselves.
- 59:57Speaker 2: And helping our neighbors is just the best message I
- 1:00:02Speaker 2: can get, you know, send to people.
- 1:00:05Speaker 1: Well, Charlene, I appreciate you being on Zone 7 and
- 1:00:08Speaker 1: sharing your amazing story. You have lived your adult life
- 1:00:13Speaker 1: serving others as a flight attendant and as a nurse.
- 1:00:16Speaker 1: And not just on that plane on that day, but
- 1:00:19Speaker 1: you literally make everything better. Every party, every family function,
- 1:00:24Speaker 1: every event, even some of our first Fridays.
- 1:00:28Speaker 2: Everything is better. Everything.
- 1:00:30Speaker 1: So I just appreciate you and I'm proud you're my sister.
- 1:00:35Speaker 2: Thank you. Well, I'm proud to be your sister. That's
- 1:00:39Speaker 2: for sure.
- 1:00:40Speaker 1: God bless you and God bless America. But y'all, I'm
- 1:00:43Speaker 1: gonna end Zone 7 the way that.
- 1:00:45Speaker 2: I always do, with a quote.
- 1:00:47Speaker 1: You are here at the start of a moment on
- 1:00:51Speaker 1: the edge of the world where the river meets the sea.
- 1:00:56Speaker 1: Here on the edge of the Atlantic, on an island
- 1:01:00Speaker 1: in between there and here. Come from away, Broadway play,
- 1:01:06Speaker 1: Andrew Newfoundland. I'm Cheryl McCollum, And this is Zone 7.