Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 23: International Shipping Made Simple: Insights from GlobalPost

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23: International Shipping Made Simple: Insights from GlobalPost · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  I
• 0:00
  think
• 0:01
  when
• 0:02
  you
• 0:02
  think
• 0:02
  about
• 0:02
  product,
• 0:03
  you
• 0:03
  have
• 0:03
  to
• 0:03
  consider
• 0:04
  shipping
• 0:04
  as
• 0:05
  part
• 0:05
  of
• 0:05
  that.
• 0:06
  And
• 0:07
  what
• 0:07
  I
• 0:07
  mean
• 0:07
  is
• 0:09
  you
• 0:09
  may
• 0:09
  have
• 0:09
  the
• 0:09
  best
• 0:10
  product
• 0:10
  in
• 0:10
  the
• 0:10
  world,
• 0:10
  you
• 0:11
  might
• 0:11
  have
• 0:11
  the
• 0:11
  right
• 0:12
  user
• 0:12
  interface,
• 0:13
  you
• 0:13
  might
• 0:13
  have
• 0:13
  the
• 0:13
  right
• 0:13
  flow,
• 0:14
  but
• 0:14
  if
• 0:14
  you
• 0:14
  don't
• 0:15
  have
• 0:15
  the
• 0:15
  right
• 0:16
  shipping
• 0:16
  process
• 0:17
  as
• 0:18
  part
• 0:18
  of
• 0:18
  that,
• 0:18
  you're
• 0:19
  going
• 0:19
  to
• 0:19
  have
• 0:19
  customers
• 0:20
  not
• 0:20
  purchase
• 0:20
  it.
• 0:21
  And
• 0:21
  it's
• 0:21
  all
• 0:21
  because
• 0:21
  you
• 0:22
  didn't
• 0:22
  factor
• 0:22
  shipping
• 0:23
  into
• 0:23
  the
• 0:23
  product
• 0:23
  development
• 0:24
  side
• 0:24
  of
• 0:24
  it.
• 0:24
  Step
• 0:24
  into
• 0:25
  the
• 0:25
  future
• 0:25
  with
• 0:25
  shipping
• 0:26
  smart.
• 0:26
  Outside
• 0:27
  the
• 0:27
  box
• 0:27
  is
• 0:28
  where
• 0:28
  the
• 0:28
  journey
• 0:28
  starts.
• 0:29
  From
• 0:29
  borders
• 0:29
  to
• 0:29
  buyers,
• 0:30
  we
• 0:30
  break
• 0:30
  it
• 0:30
  down
• 0:30
  fast.
• 0:31
  Nick
• 0:31
  and
• 0:31
  Dick.
• 0:32
  And
• 0:32
  deliver
• 0:32
  knowledge
• 0:32
  that
• 0:33
  lasts.
• 0:33
  Insight,
• 0:34
  innovation.
• 0:34
  Wherever
• 0:35
  your
• 0:35
  brand
• 0:35
  goes,
• 0:36
  we'll
• 0:36
  guide
• 0:36
  your
• 0:36
  growth
• 0:37
  so
• 0:37
  your
• 0:37
  global
• 0:37
  reach
• 0:38
  flows.
• 0:38
  Tune
• 0:39
  in,
• 0:39
  lean
• 0:39
  in.
• 0:40
  Let's
• 0:40
  unlock
• 0:40
  the
• 0:40
  way.
• 0:41
  Go
• 0:41
  Outside
• 0:41
  the
• 0:42
  Box
• 0:42
  with
• 0:42
  Asienda
• 0:43
  USA.
• 0:43
  Hey
• 0:44
  everybody,
• 0:44
  welcome
• 0:44
  back
• 0:44
  to
• 0:45
  Outside
• 0:45
  the
• 0:45
  Box
• 0:45
  with
• 0:45
  AendiaUSApodcast.Iam
• 0:47
  your
• 0:47
  your
• 0:48
  co-host
• 0:48
  for
• 0:48
  JasonRowland.Andweare
• 0:49
  herewithtwonewpeople
• 0:51
  thatyou
• 0:51
  maynot
• 0:51
  have
• 0:52
  seenbefore.
• 0:52
  OneisAscendiaUSA's
• 0:55
  headof
• 0:56
  Asendia
• 0:56
  USA's
• 0:56
  head
• 0:57
  Meadows.Welcome.
• 0:58
  Amanda,whydon't
• 0:59
  introduceyourselftotheaudiencealittlebitandtellthemwhatyou're
• 1:01
  herefor?
• 1:02
  Absolutely.
• 1:02
  Thank
• 1:02
  you
• 1:03
  so
• 1:03
  much
• 1:03
  for
• 1:03
  having
• 1:03
  me.
• 1:04
  Super
• 1:04
  excited
• 1:04
  to
• 1:04
  be
• 1:05
  here.
• 1:05
  I've
• 1:05
  been
• 1:05
  with
• 1:05
  Essendia
• 1:06
  a
• 1:06
  quick
• 1:07
  six
• 1:07
  months.
• 1:08
  Super
• 1:09
  excited
• 1:09
  to
• 1:09
  work
• 1:09
  with
• 1:10
  the
• 1:10
  partnerships
• 1:11
  and
• 1:11
  our
• 1:11
  platforms
• 1:12
  and
• 1:12
  work
• 1:12
  with
• 1:13
  Brian.
• 1:14
  Brian
• 1:14
  and
• 1:14
  I
• 1:14
  have
• 1:14
  worked
• 1:15
  together
• 1:15
  in
• 1:15
  a
• 1:15
  couple
• 1:15
  different
• 1:15
  lives
• 1:16
  previously.
• 1:16
  True.
• 1:17
  Yeah.
• 1:17
  So
• 1:18
  super
• 1:18
  excited
• 1:18
  to
• 1:18
  have
• 1:18
  you
• 1:18
  on
• 1:19
  the
• 1:19
  show.
• 1:19
  We
• 1:19
  appreciate
• 1:19
  you
• 1:20
  coming
• 1:20
  in
• 1:20
  and
• 1:20
  I'll
• 1:21
  move
• 1:21
  it
• 1:21
  over
• 1:21
  to
• 1:21
  you
• 1:21
  to
• 1:22
  introduce
• 1:22
  yourself.
• 1:22
  Yeah,
• 1:23
  sure.
• 1:23
  So.
• 1:23
  Well,
• 1:24
  first
• 1:24
  of
• 1:24
  all,
• 1:24
  thanks
• 1:24
  for
• 1:24
  having
• 1:25
  me,
• 1:25
  guys.
• 1:26
  Brian
• 1:26
  Dunnigan,
• 1:27
  I'm
• 1:27
  with
• 1:28
  GlobalPost.
• 1:28
  I'm
• 1:29
  senior
• 1:29
  director
• 1:29
  of
• 1:29
  Partnerships.
• 1:30
  Prior
• 1:31
  to
• 1:31
  GlobalPost,
• 1:31
  I
• 1:32
  was
• 1:32
  with
• 1:32
  FedEx
• 1:33
  for
• 1:33
  16
• 1:33
  plus
• 1:33
  years.
• 1:34
  So
• 1:34
  I
• 1:34
  got
• 1:34
  a
• 1:35
  background
• 1:36
  a
• 1:36
  little
• 1:36
  bit
• 1:36
  across
• 1:37
  product
• 1:37
  marketing,
• 1:39
  partnerships,
• 1:40
  logistics,
• 1:41
  you
• 1:41
  name
• 1:41
  it.
• 1:43
  You
• 1:43
  can
• 1:43
  tell
• 1:43
  by
• 1:43
  the
• 1:43
  gray
• 1:43
  hair.
• 1:44
  Been
• 1:44
  around
• 1:44
  for
• 1:44
  a
• 1:44
  little
• 1:44
  while.
• 1:45
  So
• 1:45
  I
• 1:45
  got
• 1:45
  a
• 1:45
  little
• 1:45
  bit
• 1:45
  of.
• 1:46
  You've
• 1:46
  been
• 1:46
  in
• 1:46
  logistics
• 1:46
  for
• 1:46
  a
• 1:47
  while.
• 1:47
  I
• 1:47
  got
• 1:47
  a
• 1:47
  little
• 1:47
  bit
• 1:48
  of
• 1:48
  experience,
• 1:48
  so.
• 1:49
  Well,
• 1:50
  that's
• 1:50
  great.
• 1:50
  Well,
• 1:50
  welcome
• 1:50
  and
• 1:50
  thanks
• 1:51
  for
• 1:51
  your
• 1:51
  time
• 1:51
  today
• 1:52
  and
• 1:52
  thanks
• 1:52
  for
• 1:52
  joining
• 1:52
  us
• 1:53
  for
• 1:53
  GlobalPost.
• 1:54
  What
• 1:55
  were
• 1:55
  some
• 1:55
  of
• 1:55
  the
• 1:55
  2025
• 1:56
  was
• 1:56
  such
• 1:56
  a
• 1:57
  year
• 1:57
  of
• 1:57
  flux,
• 1:58
  right?
• 1:58
  For
• 1:58
  international
• 1:59
  trade,
• 1:59
  there
• 2:00
  were
• 2:00
  so
• 2:00
  many
• 2:00
  issues
• 2:00
  that
• 2:01
  the
• 2:01
  industry
• 2:01
  hadn't
• 2:02
  really
• 2:02
  faced
• 2:02
  before
• 2:02
  that
• 2:03
  now
• 2:03
  all
• 2:03
  of
• 2:03
  a
• 2:03
  sudden
• 2:04
  came
• 2:04
  to
• 2:04
  it,
• 2:05
  it
• 2:05
  was
• 2:05
  a
• 2:05
  tough
• 2:05
  year
• 2:06
  for
• 2:06
  a
• 2:06
  lot
• 2:06
  of
• 2:06
  companies.
• 2:07
  What
• 2:07
  were
• 2:07
  from
• 2:08
  the
• 2:08
  GlobalPost
• 2:09
  perspective,
• 2:09
  what
• 2:10
  were
• 2:10
  some
• 2:10
  of
• 2:10
  the
• 2:11
  biggest
• 2:11
  challenges
• 2:12
  that
• 2:12
  you
• 2:12
  guys
• 2:12
  faced?
• 2:13
  Yeah,
• 2:13
  well,
• 2:13
  I
• 2:14
  think
• 2:14
  you
• 2:15
  phrased
• 2:16
  that
• 2:16
  perfectly
• 2:16
  to
• 2:17
  begin
• 2:17
  with.
• 2:17
  Some
• 2:17
  of
• 2:17
  the
• 2:18
  challenges
• 2:18
  and
• 2:18
  things
• 2:19
  with
• 2:19
  2025.
• 2:20
  Because
• 2:21
  let
• 2:21
  me
• 2:21
  put
• 2:21
  it
• 2:21
  this
• 2:22
  way,
• 2:22
  my
• 2:22
  mom
• 2:22
  said
• 2:23
  the
• 2:23
  word
• 2:23
  de
• 2:23
  minimis
• 2:24
  to
• 2:24
  me,
• 2:24
  so
• 2:26
  I
• 2:27
  have
• 2:27
  never
• 2:27
  heard
• 2:27
  her
• 2:28
  think
• 2:28
  of
• 2:28
  something
• 2:28
  like
• 2:28
  that
• 2:28
  in
• 2:29
  the
• 2:29
  past.
• 2:30
  And
• 2:30
  then
• 2:30
  on
• 2:30
  the
• 2:30
  way
• 2:31
  over
• 2:31
  here,
• 2:31
  just
• 2:31
  for
• 2:32
  this
• 2:32
  interview,
• 2:32
  I'm
• 2:32
  looking
• 2:33
  and
• 2:33
  one
• 2:33
  of
• 2:33
  the
• 2:33
  signs
• 2:34
  says
• 2:34
  duties
• 2:35
  and
• 2:35
  taxes
• 2:35
  paid
• 2:36
  up
• 2:36
  front.
• 2:36
  I'm
• 2:36
  like,
• 2:36
  well,
• 2:37
  would
• 2:37
  never
• 2:37
  have
• 2:37
  seen
• 2:37
  that
• 2:38
  before
• 2:38
  until
• 2:38
  2025.
• 2:39
  So
• 2:41
  that
• 2:41
  gives
• 2:41
  you
• 2:42
  a
• 2:42
  little
• 2:42
  bit
• 2:42
  of
• 2:42
  information
• 2:42
  around
• 2:43
  some
• 2:43
  of
• 2:43
  the
• 2:43
  challenges
• 2:43
  in
• 2:44
  2025.
• 2:45
  Everyone
• 2:45
  knows
• 2:45
  and
• 2:46
  everyone's
• 2:46
  seen
• 2:46
  the
• 2:46
  news
• 2:47
  around
• 2:47
  tariffs
• 2:48
  and
• 2:48
  what's
• 2:48
  happening
• 2:48
  and
• 2:49
  duties
• 2:49
  and
• 2:49
  taxes.
• 2:50
  And
• 2:50
  so
• 2:50
  when
• 2:50
  you
• 2:51
  think
• 2:51
  about
• 2:51
  that
• 2:51
  from
• 2:52
  an
• 2:52
  international
• 2:52
  shipping
• 2:53
  standpoint,
• 2:53
  there's
• 2:54
  nowhere
• 2:54
  else
• 2:55
  that
• 2:55
  that
• 2:55
  impacts
• 2:55
  it
• 2:56
  more
• 2:56
  than
• 2:56
  international
• 2:56
  shipping.
• 2:57
  So
• 2:57
  we
• 2:57
  had
• 2:57
  to
• 2:58
  figure
• 2:58
  out
• 2:59
  how
• 2:59
  do
• 2:59
  we
• 2:59
  manage
• 3:00
  through
• 3:00
  those
• 3:01
  challenges,
• 3:02
  those
• 3:02
  kind
• 3:03
  of
• 3:03
  new
• 3:03
  consumer
• 3:04
  expectations
• 3:04
  regarding
• 3:05
  international
• 3:05
  shipping?
• 3:06
  And
• 3:06
  what
• 3:06
  does
• 3:06
  that
• 3:06
  mean?
• 3:07
  So
• 3:07
  if
• 3:08
  you,
• 3:08
  if
• 3:08
  you
• 3:08
  boil
• 3:08
  it
• 3:08
  down
• 3:08
  to
• 3:09
  a
• 3:09
  couple,
• 3:09
  I
• 3:09
  mean,
• 3:10
  one
• 3:10
  is
• 3:10
  that
• 3:10
  it's,
• 3:11
  it's,
• 3:11
  you
• 3:11
  know,
• 3:12
  how
• 3:12
  do
• 3:12
  I.
• 3:13
  How
• 3:13
  do
• 3:13
  I
• 3:13
  still
• 3:15
  do
• 3:15
  international
• 3:16
  shipping
• 3:16
  in
• 3:16
  a
• 3:16
  way
• 3:17
  that
• 3:17
  makes
• 3:17
  it
• 3:18
  easy
• 3:18
  and
• 3:18
  friendly
• 3:19
  for
• 3:19
  my
• 3:19
  customer?
• 3:20
  That's
• 3:20
  one.
• 3:20
  Two
• 3:21
  is,
• 3:21
  you
• 3:22
  know,
• 3:22
  how
• 3:23
  if
• 3:23
  you're
• 3:23
  thinking
• 3:24
  about
• 3:24
  what's
• 3:24
  happening
• 3:25
  from
• 3:25
  an
• 3:25
  E
• 3:25
  commerce
• 3:26
  perspective
• 3:26
  and
• 3:26
  the
• 3:26
  expectations
• 3:27
  from
• 3:27
  a
• 3:27
  customer
• 3:28
  standpoint,
• 3:28
  it's
• 3:29
  only
• 3:30
  continuing
• 3:30
  to
• 3:31
  grow
• 3:31
  in
• 3:31
  terms
• 3:31
  of
• 3:31
  what
• 3:31
  people
• 3:32
  expect
• 3:32
  to
• 3:32
  see
• 3:32
  online.
• 3:33
  It's
• 3:33
  shifting.
• 3:33
  Yeah.
• 3:33
  The
• 3:34
  things
• 3:34
  that
• 3:34
  mattered
• 3:34
  before
• 3:35
  are
• 3:35
  different
• 3:36
  than
• 3:36
  the
• 3:36
  things
• 3:36
  that
• 3:36
  matter
• 3:36
  now.
• 3:37
  And
• 3:37
  yeah,
• 3:37
  there's
• 3:38
  things
• 3:38
  that
• 3:38
  we
• 3:38
  worry
• 3:38
  about
• 3:39
  now
• 3:39
  that
• 3:39
  we
• 3:39
  never
• 3:39
  worried
• 3:40
  about
• 3:40
  for
• 3:40
  sure.
• 3:40
  And
• 3:40
  you're
• 3:41
  influenced
• 3:41
  by
• 3:41
  every
• 3:42
  single
• 3:42
  different
• 3:43
  online
• 3:43
  interaction
• 3:44
  that
• 3:44
  you
• 3:44
  have,
• 3:44
  and
• 3:44
  no
• 3:45
  matter
• 3:45
  which
• 3:45
  one
• 3:45
  it
• 3:45
  is,
• 3:46
  your
• 3:46
  expectation
• 3:47
  level
• 3:47
  starts
• 3:48
  to
• 3:48
  increase
• 3:48
  because
• 3:48
  of
• 3:49
  those
• 3:49
  different
• 3:49
  interactions.
• 3:50
  Yeah.
• 3:51
  And
• 3:51
  a
• 3:51
  lot
• 3:51
  of
• 3:51
  that
• 3:51
  is
• 3:51
  because,
• 3:53
  man,
• 3:53
  you
• 3:53
  know,
• 3:53
  to
• 3:54
  one
• 3:54
  of
• 3:54
  those
• 3:55
  things
• 3:55
  you
• 3:55
  and
• 3:55
  I
• 3:55
  were
• 3:55
  talking
• 3:55
  about
• 3:56
  a
• 3:56
  little
• 3:56
  while
• 3:56
  ago,
• 3:56
  customers
• 3:57
  hate
• 3:57
  supplies.
• 3:57
  No,
• 3:58
  they
• 3:58
  don't
• 3:58
  like
• 3:58
  it.
• 3:58
  They
• 3:59
  want
• 3:59
  transparency.
• 4:00
  So
• 4:00
  we've
• 4:00
  seen
• 4:01
  a
• 4:01
  lot
• 4:01
  of
• 4:01
  card
• 4:01
  abandonment
• 4:02
  this
• 4:02
  year.
• 4:02
  About
• 4:03
  48%
• 4:04
  of
• 4:04
  consumers
• 4:04
  abandon
• 4:05
  the
• 4:05
  cart
• 4:05
  when
• 4:06
  they
• 4:06
  don't
• 4:06
  feel
• 4:06
  like
• 4:06
  the
• 4:07
  price
• 4:07
  is
• 4:07
  transparent.
• 4:09
  You
• 4:09
  know,
• 4:09
  nobody
• 4:09
  likes
• 4:10
  to
• 4:10
  receive
• 4:10
  a
• 4:10
  bill
• 4:10
  after
• 4:11
  the
• 4:11
  fact.
• 4:11
  You
• 4:11
  don't
• 4:11
  want
• 4:11
  to
• 4:12
  be
• 4:12
  billed
• 4:12
  duties
• 4:12
  and
• 4:12
  taxes.
• 4:13
  And
• 4:13
  that's
• 4:13
  something
• 4:14
  new
• 4:14
  this
• 4:14
  year,
• 4:14
  that
• 4:14
  customers
• 4:15
  are
• 4:15
  having
• 4:15
  to
• 4:16
  give
• 4:16
  Social
• 4:16
  Security
• 4:16
  numbers
• 4:17
  and
• 4:17
  get
• 4:17
  bills
• 4:18
  in
• 4:18
  the
• 4:18
  mail
• 4:18
  from
• 4:18
  carriers
• 4:19
  for
• 4:19
  those
• 4:19
  charges.
• 4:20
  So
• 4:20
  what
• 4:21
  are
• 4:21
  some
• 4:21
  things
• 4:21
  that
• 4:22
  GlobalPost
• 4:23
  is
• 4:23
  doing
• 4:23
  to
• 4:24
  overcome
• 4:24
  these
• 4:24
  challenges?
• 4:25
  Just
• 4:25
  help
• 4:26
  the
• 4:26
  customer
• 4:26
  with
• 4:27
  some
• 4:27
  of
• 4:27
  this
• 4:27
  price
• 4:27
  transparency?
• 4:28
  Yeah,
• 4:29
  for
• 4:29
  sure.
• 4:29
  Well,
• 4:29
  that
• 4:29
  goes
• 4:30
  back
• 4:30
  to
• 4:30
  the
• 4:30
  point
• 4:30
  I
• 4:30
  made,
• 4:30
  what
• 4:31
  I
• 4:31
  saw
• 4:31
  when
• 4:31
  I
• 4:31
  came
• 4:31
  on
• 4:32
  the
• 4:32
  way
• 4:32
  over
• 4:32
  here,
• 4:32
  the
• 4:32
  sign
• 4:33
  about
• 4:33
  the
• 4:33
  advertising,
• 4:34
  and
• 4:35
  that's
• 4:35
  exactly
• 4:35
  what
• 4:35
  we're
• 4:35
  doing
• 4:35
  on
• 4:36
  the
• 4:36
  GlobalPost
• 4:36
  front
• 4:36
  too.
• 4:37
  It's,
• 4:37
  you
• 4:37
  know,
• 4:37
  duties
• 4:38
  and
• 4:38
  taxes
• 4:39
  up
• 4:39
  front.
• 4:39
  So
• 4:40
  when
• 4:40
  you're
• 4:40
  in
• 4:40
  the
• 4:40
  process
• 4:40
  of
• 4:41
  checking
• 4:41
  out
• 4:42
  and
• 4:42
  you're
• 4:42
  about
• 4:43
  to
• 4:43
  make
• 4:43
  that
• 4:43
  purchase
• 4:44
  and
• 4:44
  you're
• 4:45
  figuring
• 4:45
  out
• 4:46
  the
• 4:46
  shipment
• 4:46
  from
• 4:46
  an
• 4:47
  international
• 4:47
  standpoint,
• 4:48
  the
• 4:48
  duties
• 4:48
  and
• 4:49
  taxes
• 4:49
  are
• 4:49
  calculated
• 4:50
  on
• 4:50
  the
• 4:50
  front
• 4:50
  end.
• 4:51
  So
• 4:51
  that
• 4:51
  way
• 4:51
  you
• 4:51
  don't
• 4:52
  have
• 4:52
  to
• 4:52
  worry
• 4:53
  about
• 4:53
  is
• 4:53
  the
• 4:54
  customer
• 4:54
  that's
• 4:55
  going
• 4:55
  to
• 4:55
  receive
• 4:55
  this
• 4:55
  package
• 4:56
  going
• 4:56
  to
• 4:56
  have
• 4:56
  to
• 4:56
  pay
• 4:56
  something
• 4:57
  extra
• 4:57
  when
• 4:57
  they
• 4:57
  get
• 4:57
  it
• 4:58
  at
• 4:58
  the
• 4:58
  end.
• 4:58
  We
• 4:59
  fix
• 4:59
  that
• 4:59
  problem
• 4:59
  and
• 5:00
  we
• 5:00
  call
• 5:00
  it
• 5:00
  DDP
• 5:01
  Taxes
• 5:01
  and
• 5:01
  Duties
• 5:02
  and
• 5:02
  taxes
• 5:02
  included
• 5:03
  for
• 5:03
  a
• 5:03
  long
• 5:03
  name.
• 5:04
  But
• 5:04
  you
• 5:04
  get
• 5:04
  the
• 5:04
  idea
• 5:05
  in
• 5:05
  terms
• 5:05
  of
• 5:05
  what
• 5:05
  we
• 5:05
  do.
• 5:06
  And
• 5:06
  so
• 5:07
  doing
• 5:07
  that
• 5:07
  simplifies
• 5:08
  the
• 5:08
  process
• 5:08
  from
• 5:09
  a
• 5:09
  customer
• 5:09
  standpoint,
• 5:10
  allows
• 5:10
  the,
• 5:11
  the,
• 5:12
  the
• 5:12
  interaction
• 5:12
  from
• 5:13
  an
• 5:13
  econ
• 5:13
  perspective
• 5:14
  to
• 5:14
  flow
• 5:14
  more
• 5:14
  simply.
• 5:15
  Yeah,
• 5:15
  and
• 5:15
  it
• 5:15
  stops
• 5:15
  that,
• 5:16
  that
• 5:16
  sticker
• 5:16
  shock
• 5:16
  at
• 5:17
  the
• 5:17
  end,
• 5:17
  right?
• 5:17
  Exactly,
• 5:18
  exactly.
• 5:18
  And
• 5:18
  it
• 5:19
  also
• 5:19
  stops
• 5:19
  them
• 5:19
  from
• 5:19
  already
• 5:20
  ordering
• 5:20
  it,
• 5:20
  completing
• 5:21
  it.
• 5:21
  And
• 5:21
  then
• 5:21
  when
• 5:21
  they
• 5:21
  go
• 5:21
  to
• 5:22
  get
• 5:22
  their
• 5:22
  final
• 5:23
  item,
• 5:23
  somebody
• 5:23
  hands
• 5:24
  them
• 5:24
  a
• 5:24
  bill
• 5:24
  and
• 5:24
  goes,
• 5:24
  oh,
• 5:25
  to
• 5:25
  take
• 5:25
  that
• 5:25
  thing,
• 5:25
  you
• 5:25
  now
• 5:26
  need
• 5:26
  to
• 5:26
  pay
• 5:26
  me.
• 5:26
  Exactly,
• 5:27
  exactly.
• 5:27
  No,
• 5:28
  exactly.
• 5:28
  And
• 5:28
  so
• 5:29
  we're
• 5:29
  gonna
• 5:29
  kind
• 5:29
  of
• 5:29
  put
• 5:30
  2025
• 5:31
  to
• 5:31
  rest.
• 5:32
  2025.
• 5:33
  I
• 5:33
  don't
• 5:33
  know.
• 5:33
  I
• 5:33
  feel
• 5:33
  like
• 5:33
  it
• 5:33
  was
• 5:34
  probably
• 5:34
  just
• 5:34
  as
• 5:34
  challenging
• 5:35
  as
• 5:35
  2,020.
• 5:36
  It's
• 5:37
  a
• 5:37
  close
• 5:37
  rival,
• 5:37
  very
• 5:38
  close
• 5:38
  rival.
• 5:39
  But
• 5:39
  moving
• 5:39
  into
• 5:39
  2026
• 5:40
  and
• 5:40
  looking
• 5:40
  to
• 5:41
  the
• 5:41
  future,
• 5:41
  what
• 5:42
  are
• 5:42
  you
• 5:42
  most
• 5:42
  excited
• 5:43
  about
• 5:43
  with
• 5:43
  GlobalPost?
• 5:44
  Yeah,
• 5:44
  well,
• 5:45
  it
• 5:45
  goes
• 5:45
  along
• 5:45
  the
• 5:45
  lines
• 5:46
  of
• 5:46
  what
• 5:46
  I
• 5:46
  just
• 5:46
  talked
• 5:46
  about
• 5:46
  there.
• 5:47
  We
• 5:47
  have
• 5:48
  launched
• 5:49
  DDP
• 5:50
  GlobalPost
• 5:51
  plus,
• 5:51
  which
• 5:51
  dues
• 5:52
  in
• 5:52
  Texas
• 5:52
  included,
• 5:53
  that
• 5:53
  now
• 5:53
  allows
• 5:54
  those
• 5:54
  customers
• 5:55
  to
• 5:55
  be
• 5:55
  able
• 5:55
  to
• 5:55
  check
• 5:56
  out
• 5:56
  and
• 5:56
  see
• 5:56
  that
• 5:56
  price
• 5:57
  up
• 5:57
  front.
• 5:57
  So
• 5:58
  we
• 5:58
  just
• 5:58
  were
• 5:58
  able
• 5:58
  to
• 5:59
  do
• 5:59
  that
• 5:59
  into
• 5:59
  the
• 5:59
  market.
• 6:00
  And
• 6:00
  by
• 6:00
  doing
• 6:00
  that,
• 6:01
  that
• 6:01
  creates
• 6:02
  the
• 6:02
  opportunity
• 6:02
  for
• 6:02
  customers
• 6:03
  to
• 6:03
  not
• 6:03
  be
• 6:03
  shocked,
• 6:04
  not
• 6:04
  be
• 6:04
  scared,
• 6:05
  not
• 6:05
  be
• 6:05
  worried
• 6:05
  about
• 6:05
  what's
• 6:06
  going
• 6:06
  to
• 6:06
  happen.
• 6:06
  And
• 6:06
  so
• 6:06
  that's
• 6:07
  one
• 6:07
  of
• 6:07
  the
• 6:07
  things
• 6:07
  that
• 6:07
  we've
• 6:08
  done
• 6:08
  that
• 6:08
  really
• 6:09
  we
• 6:10
  think
• 6:11
  pinpoints
• 6:11
  the
• 6:11
  need
• 6:12
  and
• 6:12
  pinpoints
• 6:13
  against
• 6:13
  what
• 6:13
  customers
• 6:14
  desire
• 6:14
  in
• 6:14
  terms
• 6:15
  of
• 6:15
  their
• 6:15
  e
• 6:15
  commerce
• 6:15
  process
• 6:16
  and
• 6:16
  procedures
• 6:17
  right
• 6:17
  now.
• 6:17
  So
• 6:17
  outside
• 6:18
  of
• 6:18
  that
• 6:18
  duty
• 6:18
  and
• 6:18
  tax
• 6:19
  upfront
• 6:19
  calculation,
• 6:20
  are
• 6:20
  there
• 6:20
  any
• 6:20
  other
• 6:20
  innovations
• 6:21
  that
• 6:21
  GlobalPost
• 6:22
  is
• 6:22
  excited
• 6:22
  about?
• 6:23
  Yeah,
• 6:23
  absolutely.
• 6:24
  I
• 6:24
  mean,
• 6:24
  one
• 6:24
  of
• 6:25
  the
• 6:25
  things
• 6:25
  that,
• 6:25
  that
• 6:26
  we've
• 6:26
  done
• 6:26
  and
• 6:26
  what
• 6:27
  we
• 6:27
  continue
• 6:27
  to
• 6:27
  do
• 6:27
  is
• 6:28
  we
• 6:28
  always
• 6:28
  look
• 6:28
  at
• 6:29
  the
• 6:29
  process
• 6:29
  and
• 6:29
  the
• 6:30
  flow
• 6:30
  in
• 6:30
  general.
• 6:30
  And
• 6:31
  so
• 6:31
  we
• 6:31
  have
• 6:31
  made
• 6:31
  it
• 6:32
  extremely
• 6:32
  simple
• 6:33
  for
• 6:33
  customers
• 6:34
  when
• 6:34
  they
• 6:34
  get
• 6:34
  to
• 6:34
  the
• 6:35
  cart
• 6:35
  or
• 6:35
  when
• 6:35
  they're
• 6:35
  in
• 6:36
  the
• 6:36
  process
• 6:36
  of
• 6:36
  picking
• 6:37
  their
• 6:37
  shipping,
• 6:37
  to
• 6:38
  be
• 6:38
  able
• 6:38
  to
• 6:38
  select
• 6:38
  GlobalPost
• 6:39
  and
• 6:39
  make
• 6:39
  it
• 6:39
  seamless
• 6:40
  and
• 6:40
  interact
• 6:41
  with
• 6:41
  the
• 6:41
  card
• 6:41
  itself.
• 6:42
  And
• 6:42
  so
• 6:42
  we've
• 6:43
  done
• 6:43
  a
• 6:43
  tremendous
• 6:44
  amount
• 6:44
  of
• 6:45
  research
• 6:45
  and
• 6:46
  experience
• 6:47
  and
• 6:47
  testing
• 6:48
  to
• 6:48
  see
• 6:48
  what
• 6:49
  makes
• 6:49
  the
• 6:49
  most
• 6:49
  sense
• 6:49
  so
• 6:50
  that
• 6:50
  we
• 6:50
  don't
• 6:50
  have
• 6:50
  that
• 6:50
  card
• 6:51
  abandonment
• 6:51
  and
• 6:51
  we
• 6:52
  continue
• 6:52
  to
• 6:52
  roll
• 6:52
  those
• 6:52
  things
• 6:52
  out
• 6:53
  on
• 6:53
  a
• 6:53
  consistent
• 6:53
  basis.
• 6:54
  And
• 6:54
  so
• 6:54
  much
• 6:54
  of
• 6:54
  that
• 6:55
  is
• 6:55
  really
• 6:55
  about
• 6:56
  designing
• 6:56
  around
• 6:57
  complexity.
• 6:58
  For
• 6:58
  sure,
• 6:58
  you
• 6:59
  can
• 6:59
  take
• 6:59
  a
• 6:59
  process
• 6:59
  that
• 7:00
  underneath
• 7:01
  the
• 7:01
  surface
• 7:01
  is
• 7:02
  extremely
• 7:02
  complex
• 7:03
  and
• 7:03
  there's
• 7:03
  many
• 7:03
  moving
• 7:03
  parts,
• 7:04
  but
• 7:04
  to
• 7:04
  the
• 7:04
  customer's
• 7:05
  face,
• 7:05
  when
• 7:05
  they
• 7:06
  actually
• 7:06
  interact
• 7:06
  with
• 7:06
  it,
• 7:07
  you
• 7:07
  want
• 7:07
  it
• 7:07
  to
• 7:07
  be
• 7:07
  simple.
• 7:08
  Right.
• 7:08
  And
• 7:08
  you
• 7:09
  don't
• 7:09
  want
• 7:09
  to
• 7:09
  necessarily
• 7:10
  pass
• 7:10
  on
• 7:10
  all
• 7:10
  of
• 7:10
  those
• 7:11
  complexities
• 7:11
  that
• 7:12
  the
• 7:12
  industry
• 7:12
  is
• 7:12
  facing
• 7:13
  to
• 7:13
  the
• 7:13
  end
• 7:14
  user.
• 7:14
  Right.
• 7:14
  So
• 7:16
  specifically
• 7:16
  on
• 7:16
  that,
• 7:16
  I
• 7:17
  guess,
• 7:17
  is
• 7:17
  GlobalPost
• 7:18
  doing
• 7:18
  anything
• 7:18
  else
• 7:19
  to
• 7:19
  help
• 7:20
  simplify
• 7:21
  that
• 7:21
  process
• 7:21
  and
• 7:21
  not
• 7:22
  pass
• 7:22
  it
• 7:22
  along
• 7:22
  to
• 7:22
  the
• 7:23
  end
• 7:23
  user?
• 7:23
  Yeah,
• 7:23
  I
• 7:24
  mean,
• 7:24
  so
• 7:25
  that's.
• 7:25
  When
• 7:25
  you
• 7:26
  think
• 7:26
  about
• 7:26
  GlobalPost,
• 7:27
  the
• 7:27
  key
• 7:28
  to
• 7:28
  what
• 7:28
  GlobalPost
• 7:29
  does
• 7:29
  is
• 7:29
  it,
• 7:30
  I
• 7:30
  like
• 7:30
  to
• 7:31
  refer
• 7:31
  to
• 7:31
  as
• 7:31
  a
• 7:31
  term
• 7:32
  as
• 7:32
  easy
• 7:32
  to
• 7:32
  do
• 7:32
  business.
• 7:33
  And
• 7:33
  so
• 7:34
  when
• 7:34
  that,
• 7:34
  and
• 7:35
  whether
• 7:35
  that
• 7:36
  be
• 7:36
  through
• 7:36
  the
• 7:36
  customer's
• 7:37
  eyes
• 7:37
  or
• 7:37
  the
• 7:37
  partner's
• 7:38
  eyes
• 7:38
  or
• 7:38
  whoever
• 7:38
  it
• 7:38
  is,
• 7:39
  it's
• 7:39
  the
• 7:39
  whole
• 7:39
  concept
• 7:40
  is
• 7:40
  easy
• 7:40
  to
• 7:40
  do
• 7:41
  business
• 7:41
  with.
• 7:41
  And
• 7:41
  what
• 7:41
  that
• 7:42
  means
• 7:42
  is
• 7:42
  that
• 7:44
  the
• 7:44
  term
• 7:44
  I
• 7:44
  like
• 7:45
  to
• 7:45
  use
• 7:45
  too
• 7:45
  is
• 7:45
  demystifies
• 7:46
  international
• 7:47
  shipping.
• 7:47
  And
• 7:48
  so
• 7:48
  it
• 7:48
  makes
• 7:48
  it
• 7:49
  to
• 7:49
  where
• 7:49
  custom
• 7:50
  forms
• 7:50
  are
• 7:50
  already
• 7:51
  populated.
• 7:51
  You
• 7:52
  already
• 7:52
  understand
• 7:52
  what's
• 7:53
  going
• 7:53
  to
• 7:53
  happen.
• 7:53
  You
• 7:53
  know,
• 7:54
  the
• 7:54
  duties
• 7:54
  and
• 7:54
  taxes
• 7:55
  up
• 7:55
  front,
• 7:56
  everything
• 7:56
  is
• 7:57
  done
• 7:57
  for
• 7:58
  you.
• 7:58
  So
• 7:58
  it's
• 7:58
  simple
• 7:59
  on
• 7:59
  the
• 7:59
  back
• 7:59
  end.
• 8:00
  And
• 8:00
  the
• 8:00
  point
• 8:00
  you
• 8:00
  were
• 8:01
  making
• 8:01
  earlier
• 8:01
  about
• 8:02
  just
• 8:02
  a
• 8:02
  second
• 8:02
  ago
• 8:02
  about
• 8:03
  product
• 8:03
  and
• 8:04
  how
• 8:04
  that
• 8:04
  ties
• 8:04
  into
• 8:05
  shipping
• 8:05
  is
• 8:06
  a
• 8:06
  really
• 8:06
  important.
• 8:07
  Because
• 8:07
  I
• 8:07
  think,
• 8:08
  I
• 8:08
  think
• 8:10
  when
• 8:10
  you
• 8:10
  think
• 8:10
  about
• 8:11
  product,
• 8:11
  you
• 8:11
  have
• 8:12
  to
• 8:12
  consider
• 8:12
  shipping
• 8:13
  as
• 8:13
  part
• 8:13
  of
• 8:14
  that.
• 8:15
  And
• 8:15
  what
• 8:15
  I
• 8:15
  mean
• 8:15
  is
• 8:16
  it
• 8:17
  you
• 8:17
  may
• 8:17
  have
• 8:18
  the
• 8:18
  best
• 8:18
  product
• 8:18
  in
• 8:18
  the
• 8:18
  world,
• 8:19
  you
• 8:19
  might
• 8:19
  have
• 8:19
  the
• 8:19
  right
• 8:20
  user
• 8:20
  interface,
• 8:21
  you
• 8:21
  might
• 8:21
  have
• 8:21
  the
• 8:21
  right
• 8:22
  flow,
• 8:22
  but
• 8:22
  if
• 8:22
  you
• 8:23
  don't
• 8:23
  have
• 8:23
  the
• 8:23
  right
• 8:24
  shipping
• 8:25
  process
• 8:25
  as
• 8:26
  part
• 8:26
  of
• 8:26
  that,
• 8:26
  you're
• 8:27
  going
• 8:27
  to
• 8:27
  have
• 8:27
  customers
• 8:28
  not
• 8:28
  purchase
• 8:29
  it.
• 8:29
  And
• 8:29
  it's
• 8:29
  all
• 8:30
  because
• 8:30
  you
• 8:30
  didn't
• 8:30
  factor
• 8:31
  shipping
• 8:31
  into
• 8:31
  the
• 8:31
  product
• 8:32
  development
• 8:32
  side
• 8:32
  of
• 8:32
  it.
• 8:32
  Right.
• 8:33
  They
• 8:33
  could
• 8:33
  have
• 8:33
  the
• 8:33
  easiest
• 8:33
  time
• 8:34
  making
• 8:34
  that
• 8:34
  purchase
• 8:35
  and
• 8:35
  getting
• 8:35
  that
• 8:35
  in
• 8:35
  their
• 8:35
  cart
• 8:36
  and
• 8:36
  fulfilling
• 8:37
  that.
• 8:37
  But
• 8:37
  if
• 8:37
  the
• 8:37
  parcel
• 8:38
  doesn't
• 8:38
  get
• 8:38
  to
• 8:38
  them
• 8:38
  in
• 8:39
  a
• 8:39
  convenient
• 8:39
  way.
• 8:39
  Exactly.
• 8:40
  They
• 8:40
  might
• 8:40
  not
• 8:41
  come
• 8:41
  back.
• 8:41
  But
• 8:41
  the
• 8:41
  inverse
• 8:42
  kind
• 8:42
  of
• 8:42
  is
• 8:42
  also
• 8:43
  true,
• 8:43
  I
• 8:43
  guess,
• 8:43
  in
• 8:43
  a
• 8:43
  lot
• 8:44
  of
• 8:44
  ways
• 8:44
  of
• 8:44
  you
• 8:44
  can
• 8:44
  have
• 8:45
  a
• 8:46
  logistics
• 8:47
  setup,
• 8:48
  physical
• 8:48
  logistics
• 8:49
  that
• 8:49
  are
• 8:50
  seamless,
• 8:50
  but
• 8:50
  if
• 8:50
  your
• 8:51
  underlying
• 8:52
  customer
• 8:52
  experience
• 8:53
  upfront
• 8:53
  is
• 8:54
  lacking,
• 8:55
  it
• 8:55
  doesn't
• 8:55
  matter
• 8:55
  how
• 8:56
  well
• 8:56
  you're
• 8:56
  good
• 8:56
  at
• 8:56
  moving
• 8:57
  things.
• 8:57
  If
• 8:57
  they're
• 8:57
  not
• 8:57
  ordering
• 8:58
  them,
• 8:59
  it
• 8:59
  has.
• 8:59
  To
• 8:59
  work
• 9:00
  together
• 9:00
  and
• 9:00
  they
• 9:00
  have
• 9:00
  to
• 9:01
  complement
• 9:01
  each
• 9:01
  other.
• 9:02
  And
• 9:02
  that's
• 9:02
  where
• 9:03
  GlobalPost
• 9:04
  does
• 9:04
  an
• 9:04
  excellent
• 9:04
  job
• 9:05
  of
• 9:05
  working
• 9:05
  with
• 9:05
  whoever
• 9:06
  the
• 9:06
  merchant
• 9:06
  is
• 9:06
  or
• 9:07
  the
• 9:07
  partner
• 9:07
  is
• 9:07
  to
• 9:07
  make
• 9:08
  sure
• 9:08
  that
• 9:09
  we
• 9:09
  are
• 9:09
  part
• 9:10
  of
• 9:10
  the
• 9:10
  process
• 9:11
  and
• 9:11
  working
• 9:11
  together
• 9:12
  to
• 9:12
  make
• 9:12
  it
• 9:12
  one
• 9:13
  flow
• 9:13
  for
• 9:13
  the
• 9:13
  customer
• 9:14
  checkout
• 9:14
  process.
• 9:15
  Yeah.
• 9:15
  And
• 9:15
  that's
• 9:15
  so
• 9:15
  important
• 9:16
  to
• 9:16
  make
• 9:16
  it
• 9:17
  so
• 9:17
  that,
• 9:17
  you
• 9:17
  know,
• 9:17
  kind
• 9:18
  of
• 9:18
  a
• 9:18
  little
• 9:18
  bit
• 9:18
  like
• 9:18
  wizard
• 9:19
  of
• 9:19
  Oz.
• 9:19
  Right.
• 9:19
  You
• 9:19
  don't
• 9:19
  want
• 9:20
  to
• 9:20
  see
• 9:20
  what's
• 9:20
  going
• 9:20
  on
• 9:20
  behind
• 9:20
  the
• 9:21
  curtain,
• 9:21
  you
• 9:21
  just
• 9:21
  want
• 9:21
  it
• 9:21
  to
• 9:21
  work.
• 9:22
  So
• 9:23
  are
• 9:23
  you
• 9:23
  going
• 9:23
  to
• 9:23
  go
• 9:23
  over
• 9:23
  the
• 9:23
  sphere
• 9:24
  and
• 9:24
  check
• 9:24
  that?
• 9:25
  I've
• 9:25
  been
• 9:26
  like,
• 9:26
  that
• 9:26
  was
• 9:27
  a
• 9:27
  plug
• 9:27
  for
• 9:27
  the
• 9:27
  sphere.
• 9:28
  It's
• 9:28
  right
• 9:28
  in
• 9:28
  front
• 9:28
  of
• 9:28
  my
• 9:29
  tickets,
• 9:29
  Jason.
• 9:30
  I've
• 9:30
  been
• 9:30
  looking
• 9:31
  at
• 9:31
  that
• 9:31
  thing
• 9:31
  for
• 9:31
  three
• 9:32
  days.
• 9:33
  One
• 9:33
  thing
• 9:33
  that
• 9:33
  came
• 9:33
  up
• 9:33
  in
• 9:34
  our
• 9:34
  previous
• 9:34
  conversations
• 9:35
  you
• 9:35
  talked
• 9:35
  about
• 9:35
  we
• 9:35
  help
• 9:36
  merchant
• 9:36
  ship
• 9:36
  with
• 9:37
  fewer
• 9:37
  apologies.
• 9:37
  I
• 9:38
  love
• 9:38
  that
• 9:38
  because
• 9:38
  you
• 9:39
  really
• 9:39
  do.
• 9:39
  You
• 9:39
  cater
• 9:40
  to
• 9:40
  so
• 9:40
  many
• 9:40
  different
• 9:41
  types
• 9:41
  of
• 9:41
  merchants.
• 9:42
  Is
• 9:42
  somebody
• 9:42
  small
• 9:43
  that,
• 9:43
  you
• 9:44
  know,
• 9:44
  again,
• 9:44
  they
• 9:44
  don't
• 9:44
  know
• 9:44
  de
• 9:44
  minimis.
• 9:45
  They've
• 9:45
  never
• 9:45
  heard
• 9:46
  that
• 9:46
  word
• 9:46
  before.
• 9:46
  Right.
• 9:47
  All
• 9:47
  the
• 9:47
  way
• 9:47
  to
• 9:47
  the
• 9:47
  enterprise
• 9:48
  customer.
• 9:48
  So
• 9:48
  I
• 9:48
  really
• 9:49
  appreciate
• 9:49
  you
• 9:49
  guys,
• 9:50
  you
• 9:50
  know,
• 9:51
  you
• 9:51
  know,
• 9:52
  putting
• 9:52
  product
• 9:52
  and
• 9:53
  putting
• 9:53
  shipping
• 9:53
  into
• 9:54
  the
• 9:54
  cart
• 9:54
  and
• 9:55
  helping
• 9:55
  these
• 9:55
  customers
• 9:56
  through.
• 9:56
  Yeah,
• 9:56
  yeah,
• 9:56
  yeah,
• 9:57
  that's
• 9:57
  a
• 9:57
  good
• 9:57
  point.
• 9:58
  The
• 9:59
  idea
• 9:59
  of
• 9:59
  ship
• 9:59
  with
• 10:00
  fewer,
• 10:00
  fewer
• 10:01
  apologies.
• 10:01
  I
• 10:01
  mean,
• 10:02
  no
• 10:02
  one
• 10:02
  wants
• 10:03
  to
• 10:04
  be
• 10:04
  the,
• 10:05
  be
• 10:05
  the,
• 10:05
  the
• 10:06
  supplier
• 10:07
  that
• 10:08
  has
• 10:08
  some
• 10:08
  customer
• 10:09
  go
• 10:09
  through
• 10:09
  the
• 10:09
  process
• 10:10
  and
• 10:10
  then
• 10:10
  they're
• 10:10
  apologizing
• 10:11
  because
• 10:11
  they
• 10:11
  didn't
• 10:11
  get
• 10:12
  it,
• 10:12
  they
• 10:12
  didn't
• 10:12
  get
• 10:12
  on
• 10:12
  time,
• 10:13
  it
• 10:13
  didn't
• 10:13
  work.
• 10:14
  And
• 10:14
  now
• 10:14
  GlobalPost,
• 10:15
  because
• 10:15
  of
• 10:15
  the
• 10:15
  fact
• 10:15
  that
• 10:16
  we
• 10:16
  have
• 10:16
  things,
• 10:16
  we've
• 10:17
  simplified
• 10:17
  that
• 10:18
  process.
• 10:18
  We've
• 10:18
  made
• 10:18
  it
• 10:18
  easy
• 10:19
  to
• 10:19
  do
• 10:19
  business
• 10:19
  with.
• 10:20
  We
• 10:20
  have
• 10:20
  the
• 10:20
  ability
• 10:20
  to
• 10:21
  show
• 10:21
  duties
• 10:21
  and
• 10:21
  taxes
• 10:22
  up
• 10:22
  front.
• 10:22
  You
• 10:23
  no
• 10:23
  longer
• 10:23
  have
• 10:23
  to
• 10:23
  worry
• 10:23
  about
• 10:24
  any
• 10:24
  of
• 10:24
  that
• 10:24
  because
• 10:24
  it's
• 10:25
  all,
• 10:25
  it's
• 10:25
  all
• 10:25
  handled
• 10:26
  right
• 10:26
  in
• 10:26
  the
• 10:26
  beginning
• 10:26
  and
• 10:27
  through
• 10:27
  the
• 10:27
  process.
• 10:28
  And
• 10:28
  these
• 10:29
  international
• 10:29
  trade
• 10:29
  regulations
• 10:30
  are
• 10:30
  only
• 10:31
  going
• 10:31
  to
• 10:31
  get
• 10:32
  more
• 10:32
  complex
• 10:32
  from
• 10:33
  here.
• 10:33
  Oh,
• 10:33
  yeah.
• 10:34
  Whereas
• 10:34
  before
• 10:34
  you
• 10:34
  were
• 10:35
  able
• 10:35
  to,
• 10:35
  you
• 10:35
  know,
• 10:36
  kind
• 10:36
  of
• 10:36
  rinse,
• 10:37
  wash
• 10:37
  and
• 10:37
  repeat
• 10:37
  and
• 10:38
  set
• 10:38
  something
• 10:38
  up
• 10:39
  and
• 10:39
  have
• 10:39
  it
• 10:39
  be,
• 10:39
  be
• 10:40
  efficient.
• 10:41
  It
• 10:41
  is,
• 10:41
  it
• 10:42
  is
• 10:42
  only
• 10:42
  getting
• 10:42
  more
• 10:43
  and
• 10:43
  more
• 10:43
  complex
• 10:43
  by
• 10:43
  the
• 10:43
  day.
• 10:45
  A
• 10:45
  lot
• 10:45
  of
• 10:45
  questions
• 10:46
  for
• 10:46
  sure.
• 10:46
  I
• 10:47
  mean,
• 10:47
  and
• 10:47
  that's
• 10:48
  part
• 10:48
  of
• 10:48
  the
• 10:48
  benefit,
• 10:48
  is
• 10:49
  that
• 10:49
  we
• 10:49
  have
• 10:49
  a
• 10:49
  team
• 10:49
  of
• 10:50
  people
• 10:50
  that
• 10:50
  go
• 10:50
  inside
• 10:51
  and
• 10:51
  understand
• 10:51
  all
• 10:52
  what
• 10:52
  happens
• 10:52
  behind
• 10:53
  the
• 10:53
  scenes
• 10:53
  there
• 10:53
  for
• 10:53
  all
• 10:53
  the
• 10:54
  rules
• 10:54
  and
• 10:54
  the
• 10:55
  regulations
• 10:55
  and
• 10:55
  they
• 10:56
  handle
• 10:56
  that.
• 10:56
  So
• 10:57
  you
• 10:57
  don't
• 10:57
  have
• 10:57
  to
• 10:57
  worry
• 10:57
  about
• 10:58
  that.
• 10:58
  Sure.
• 10:58
  And
• 10:58
  that
• 10:58
  for,
• 10:59
  for
• 10:59
  an
• 10:59
  end
• 10:59
  user
• 10:59
  experience,
• 11:00
  that's
• 11:00
  probably
• 11:00
  the
• 11:01
  most
• 11:01
  vital
• 11:01
  way
• 11:02
  of
• 11:03
  making
• 11:03
  it
• 11:03
  an
• 11:03
  easy
• 11:03
  process.
• 11:04
  Right.
• 11:04
  Because
• 11:04
  now
• 11:04
  all
• 11:04
  of
• 11:05
  a
• 11:05
  sudden,
• 11:05
  come
• 11:05
  June,
• 11:06
  summertime,
• 11:07
  EU
• 11:07
  is
• 11:07
  putting
• 11:08
  a
• 11:08
  lot
• 11:08
  of
• 11:08
  new
• 11:08
  regulations
• 11:08
  in
• 11:09
  place,
• 11:09
  new
• 11:09
  fees.
• 11:11
  One
• 11:11
  of
• 11:11
  the
• 11:11
  things
• 11:11
  we've
• 11:11
  been
• 11:11
  talking
• 11:12
  about
• 11:12
  A
• 11:12
  lot
• 11:12
  here
• 11:12
  today
• 11:13
  at
• 11:13
  Manifest.
• 11:14
  And
• 11:14
  so
• 11:15
  having
• 11:16
  a
• 11:16
  solution
• 11:16
  like
• 11:16
  GlobalPost
• 11:17
  that
• 11:17
  simplifies
• 11:18
  it
• 11:18
  for
• 11:18
  the
• 11:18
  end
• 11:19
  user
• 11:20
  and
• 11:20
  satisfies
• 11:21
  all
• 11:21
  those
• 11:21
  regulatory
• 11:22
  requirements
• 11:22
  that
• 11:23
  in
• 11:23
  the
• 11:23
  end
• 11:24
  they're
• 11:24
  not
• 11:24
  going
• 11:24
  to
• 11:24
  understand
• 11:25
  as
• 11:25
  the
• 11:25
  end
• 11:25
  consumer
• 11:26
  of
• 11:26
  it,
• 11:26
  it's
• 11:27
  not
• 11:27
  really
• 11:27
  their
• 11:28
  concern.
• 11:29
  So
• 11:29
  having
• 11:29
  it
• 11:29
  be
• 11:30
  done
• 11:30
  easy
• 11:31
  is,
• 11:32
  is
• 11:32
  vital.
• 11:32
  And
• 11:32
  it's
• 11:33
  a
• 11:33
  great
• 11:33
  that
• 11:33
  that
• 11:34
  there's
• 11:34
  companies
• 11:34
  like
• 11:34
  GlobalPost
• 11:35
  out
• 11:35
  there
• 11:36
  who
• 11:36
  make
• 11:37
  that
• 11:37
  simple
• 11:37
  for
• 11:37
  them.
• 11:38
  Absolutely.
• 11:38
  I
• 11:38
  mean,
• 11:39
  and
• 11:40
  that's
• 11:41
  kind
• 11:41
  of
• 11:41
  what
• 11:41
  we've
• 11:42
  been
• 11:42
  born
• 11:42
  from
• 11:43
  is,
• 11:44
  you
• 11:44
  know,
• 11:44
  like
• 11:44
  I
• 11:45
  said
• 11:45
  in
• 11:45
  the
• 11:45
  beginning,
• 11:45
  you
• 11:45
  know,
• 11:46
  how
• 11:46
  do
• 11:46
  we
• 11:46
  demystify
• 11:47
  international,
• 11:48
  make
• 11:48
  it
• 11:48
  easy
• 11:48
  for
• 11:48
  people?
• 11:49
  And
• 11:49
  that's
• 11:49
  why
• 11:50
  we've
• 11:50
  been
• 11:50
  successful
• 11:51
  and
• 11:51
  why
• 11:51
  we
• 11:51
  continue
• 11:51
  to
• 11:52
  do
• 11:52
  what
• 11:52
  we
• 11:52
  do
• 11:52
  and
• 11:52
  why
• 11:53
  that
• 11:53
  we
• 11:53
  continue
• 11:53
  to
• 11:54
  see
• 11:54
  the.
• 11:54
  The
• 11:54
  volume
• 11:55
  grow.
• 11:55
  So
• 11:55
  that's
• 11:56
  outstanding.
• 11:56
  Is
• 11:56
  there
• 11:56
  anything
• 11:57
  else
• 11:58
  about
• 11:58
  GlobalPost
• 11:58
  that
• 11:58
  you
• 11:59
  want
• 11:59
  the
• 11:59
  listeners
• 11:59
  to
• 12:00
  know
• 12:00
  about?
• 12:00
  Yeah,
• 12:01
  I
• 12:01
  mean,
• 12:02
  the
• 12:03
  things
• 12:03
  I
• 12:03
  said
• 12:03
  there,
• 12:04
  I
• 12:04
  hope
• 12:04
  resonate
• 12:05
  with
• 12:05
  people.
• 12:05
  I
• 12:06
  mean,
• 12:06
  because
• 12:07
  I
• 12:07
  think
• 12:07
  a
• 12:07
  lot
• 12:07
  of
• 12:08
  customers
• 12:08
  or
• 12:08
  a
• 12:08
  lot
• 12:09
  of
• 12:09
  partners
• 12:09
  or
• 12:09
  a
• 12:09
  lot
• 12:09
  of
• 12:10
  suppliers,
• 12:10
  when
• 12:11
  they're
• 12:11
  thinking
• 12:11
  about
• 12:11
  International,
• 12:12
  they
• 12:12
  get
• 12:12
  scared
• 12:13
  a
• 12:13
  little
• 12:13
  bit
• 12:13
  and
• 12:13
  they're
• 12:14
  like,
• 12:14
  it's
• 12:14
  the
• 12:15
  unknown.
• 12:15
  They're
• 12:16
  not
• 12:16
  sure
• 12:16
  what
• 12:16
  they're
• 12:17
  going
• 12:17
  to
• 12:17
  have
• 12:17
  to
• 12:17
  do.
• 12:17
  They're
• 12:18
  not
• 12:18
  sure
• 12:18
  how
• 12:18
  many
• 12:18
  rules
• 12:19
  or
• 12:19
  procedures
• 12:19
  they're
• 12:20
  going
• 12:20
  to
• 12:20
  have
• 12:20
  to
• 12:20
  follow.
• 12:20
  But
• 12:21
  if
• 12:21
  you
• 12:21
  work
• 12:21
  with
• 12:21
  a
• 12:22
  company
• 12:22
  like
• 12:22
  GlobalPost,
• 12:23
  we
• 12:23
  take
• 12:24
  care
• 12:24
  of
• 12:24
  that
• 12:24
  for
• 12:24
  you.
• 12:25
  And
• 12:25
  so
• 12:25
  we
• 12:25
  solve
• 12:26
  those,
• 12:26
  those
• 12:26
  unknowns
• 12:27
  and
• 12:28
  make
• 12:28
  it
• 12:28
  easy.
• 12:28
  And
• 12:29
  then
• 12:29
  the,
• 12:29
  the
• 12:29
  benefit
• 12:30
  of
• 12:30
  it
• 12:30
  is
• 12:31
  it's
• 12:31
  a
• 12:32
  untapped
• 12:32
  market
• 12:33
  for
• 12:33
  a
• 12:33
  lot
• 12:33
  of
• 12:33
  people
• 12:34
  right
• 12:34
  now.
• 12:34
  Because,
• 12:35
  I
• 12:36
  mean,
• 12:36
  if
• 12:36
  you're
• 12:36
  shipping
• 12:36
  only
• 12:37
  domestically,
• 12:38
  think
• 12:38
  about
• 12:38
  how
• 12:39
  much
• 12:39
  volume
• 12:40
  you're
• 12:40
  missing
• 12:40
  out.
• 12:41
  Sure.
• 12:41
  And
• 12:41
  that
• 12:42
  volume
• 12:42
  is
• 12:42
  what
• 12:42
  we
• 12:43
  can
• 12:43
  help
• 12:43
  you
• 12:43
  capitalize
• 12:44
  on
• 12:44
  and
• 12:44
  make
• 12:44
  it
• 12:44
  easy
• 12:45
  for
• 12:45
  you
• 12:45
  to
• 12:45
  go
• 12:45
  capitalize
• 12:45
  on
• 12:46
  that.
• 12:46
  So
• 12:46
  don't
• 12:46
  be
• 12:47
  scared.
• 12:47
  Just
• 12:47
  get,
• 12:48
  just
• 12:49
  give
• 12:49
  me
• 12:49
  a
• 12:49
  call
• 12:49
  and
• 12:49
  we'll
• 12:49
  help
• 12:50
  you
• 12:50
  out
• 12:50
  and
• 12:50
  we'll
• 12:51
  get
• 12:51
  sales.
• 12:51
  That's
• 12:52
  one
• 12:52
  of
• 12:52
  the
• 12:52
  biggest
• 12:52
  kind
• 12:52
  of
• 12:52
  takeaways
• 12:53
  we've
• 12:53
  had
• 12:53
  from
• 12:53
  Manifest
• 12:54
  so
• 12:54
  far.
• 12:54
  This
• 12:54
  year
• 12:55
  is
• 12:55
  25
• 12:56
  was
• 12:56
  tough.
• 12:57
  We
• 12:57
  all
• 12:57
  know
• 12:57
  there
• 12:57
  was
• 12:57
  a
• 12:57
  lot
• 12:58
  of
• 12:58
  stuff
• 12:58
  that
• 12:58
  came
• 12:58
  flex.
• 12:59
  Very
• 12:59
  complex.
• 12:59
  Don't
• 13:00
  be
• 13:00
  afraid
• 13:00
  of
• 13:00
  it.
• 13:00
  It
• 13:01
  is
• 13:01
  a
• 13:01
  beast,
• 13:01
  but
• 13:01
  it
• 13:01
  is
• 13:02
  a
• 13:02
  beast
• 13:02
  worth
• 13:02
  taming.
• 13:03
  Right.
• 13:03
  So
• 13:04
  I
• 13:04
  think
• 13:05
  it's
• 13:05
  one
• 13:05
  of
• 13:05
  those
• 13:05
  things
• 13:06
  where
• 13:06
  the
• 13:07
  more
• 13:07
  that
• 13:07
  GlobalPost
• 13:08
  can
• 13:08
  get
• 13:08
  out
• 13:08
  there
• 13:08
  and
• 13:09
  put
• 13:09
  its
• 13:09
  product
• 13:10
  out
• 13:10
  and
• 13:11
  make
• 13:11
  it
• 13:11
  simple
• 13:11
  for
• 13:11
  the
• 13:12
  end
• 13:12
  user,
• 13:12
  it's
• 13:13
  only
• 13:13
  going
• 13:13
  to
• 13:13
  grow
• 13:13
  from
• 13:13
  there
• 13:13
  and
• 13:14
  it's
• 13:14
  not
• 13:14
  only
• 13:14
  going
• 13:14
  to
• 13:14
  benefit
• 13:14
  the
• 13:14
  most
• 13:15
  people
• 13:15
  possible.
• 13:15
  So,
• 13:16
  Brian,
• 13:16
  thank
• 13:17
  you
• 13:17
  so
• 13:17
  much
• 13:17
  for
• 13:17
  your
• 13:17
  time
• 13:17
  today.
• 13:18
  We
• 13:18
  really
• 13:18
  appreciate
• 13:18
  having
• 13:19
  you.
• 13:19
  Yes,
• 13:19
  thank
• 13:19
  you.
• 13:19
  Brian,
• 13:20
  congratulations
• 13:21
  on
• 13:21
  your
• 13:21
  first.
• 13:21
  Amanda.
• 13:22
  No,
• 13:22
  thank
• 13:22
  you.
• 13:22
  I
• 13:23
  survived
• 13:23
  my
• 13:23
  first
• 13:23
  one.
• 13:24
  You
• 13:24
  did,
• 13:24
  you
• 13:24
  did.
• 13:25
  Thank
• 13:25
  you
• 13:26
  guys
• 13:26
  so
• 13:26
  much.
• 13:26
  You
• 13:26
  guys
• 13:26
  were
• 13:27
  great.
• 13:27
  Appreciate
• 13:27
  it.
• 13:27
  All
• 13:28
  right,
• 13:28
  thanks,
• 13:28
  everybody.
• 13:28
  We'll
• 13:28
  see
• 13:28
  you
• 13:29
  again
• 13:29
  soon.
• 13:29
  Thanks
• 13:30
  for
• 13:30
  joining
• 13:30
  us
• 13:30
  on
• 13:30
  the
• 13:30
  Outside
• 13:31
  the
• 13:31
  Box
• 13:31
  with
• 13:31
  Asendia
• 13:32
  USA
• 13:32
  Podcast.
• 13:33
  Share.
• 13:33
  Subscribe
• 13:34
  and
• 13:34
  download
• 13:35
  our
• 13:35
  podcast
• 13:36
  to
• 13:36
  learn
• 13:36
  more
• 13:36
  about
• 13:37
  today's
• 13:37
  topic
• 13:38
  or
• 13:38
  for
• 13:38
  a
• 13:38
  free
• 13:38
  consultation,
• 13:39
  email
• 13:40
  us
• 13:41
  at
• 13:41
  ecommerce.US@asendia.com
• 13:45
  Come
• 13:45
  back
• 13:45
  for
• 13:45
  more
• 13:45
  insightful
• 13:46
  discussions
• 13:46
  on
• 13:47
  e-commerce,
• 13:47
  shipping
• 13:48
  to
• 13:48
  Canada,
• 13:48
  Mexico
• 13:49
  and
• 13:49
  worldwide.