Latest / The SmallBizChat with Melinda Emerson / Navigating through the Technology Transformation

Transcript

Navigating through the Technology Transformation · The SmallBizChat with Melinda Emerson

• 0:00
  Three, two, one, zero.
• 0:04
  Ignition.
• 0:06
  Lift off.
• 0:09
  Ending small business failure.
• 0:11
  Welcome to the Small Biz Chat podcast with the number one small business expert, Melinda
• 0:17
  Emerson.
• 0:18
  Melinda's goal is to end small business failure, and she'll give you the information
• 0:23
  you need to succeed and live the life you dream of.
• 0:26
  Now here's your host, the small biz chat lady herself, Melinda Emerson.
• 0:34
  Have you subscribed to the small biz chat podcast?
• 0:37
  Well, it's time.
• 0:38
  Every Wednesday, we offer listeners bite sized actionable tips to start and grow a successful
• 0:45
  small business.
• 0:45
  In just twenty minutes or so a week, you can get a ton of insight and resources to propel
• 0:51
  your business forward.
• 0:53
  Be sure to subscribe to the Small Biz Chat podcast today.
• 0:59
  What if you could replace nine business apps with just one platform?
• 1:05
  That's right.
• 1:06
  Zoho One gives you a complete operating system for your business, sales, marketing, finances,
• 1:10
  scheduling.
• 1:11
  And look, you can try for thirty days free.
• 1:13
  Just head over to zoho.com/1 and experience the power of zoho One.
• 1:21
  Hi, everybody.
• 1:22
  Welcome to the Small Biz Chat podcast where we help small business owners get real answers so
• 1:28
  you can succeed as your own boss.
• 1:30
  Hi.
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  I'm Melinda Emerson, small biz lady.
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  I'm America's number one small business expert, and I am so excited to be your host for today's
• 1:38
  episode.
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  It is all about the future of small business and how to stay competitive in a rapidly
• 1:45
  evolving digital economy.
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  And I'm so excited to welcome Raju Vegesna, who is the Chief Evangelist at Zoho as my guest
• 1:55
  today.
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  He plays the leading role in presenting Zoho's message to the business market worldwide, and
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  he has been with Zoho almost since the beginning, over two decades, And in that time,
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  he has helped guide the company's evolution from a small SaaS provider into a global
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  technology powerhouse serving more than 150,000,000 small business owners globally.
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  Zoho now offers over 50 applications, all supported by its own in house tech stack to
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  help you run your business better.
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  So in today's conversation, we're gonna be diving into how small businesses can navigate
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  digital transformation, what role AI is gonna play for all of us in the future, and why data
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  privacy has become such a critical issue in this idea of this competitive ecosystem that we
• 2:47
  all work in.
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  We're also gonna learn a little bit more about Zoho and what they do because I think they're a
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  really amazing unkempt secret.
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  So let me welcome Raju Vegesna to the stage.
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  Thank you so much for being here with me, Raju.
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  Thank you, Melinda.
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  Thank you for inviting me.
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  You know, one of the things that I think a lot of small business owners are struggling with is
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  being overwhelmed by technology, you know, and overwhelmed by yet another subscription SaaS
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  product.
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  I think it's really important to have this conversation today because I really kind of
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  want us to center around how to future proof businesses and what they need to be thinking
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  about going forward.
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  Are the machines gonna take over and none of us are gonna have a business anymore?
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  Is that what's happening?
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  So I'm really excited to talk to you about that so that we can really kinda get down to the
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  bottom of what you think people need to be thinking about to stay competitive in the
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  future.
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  So let's start from the beginning.
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  Can you tell us how Zoho got started and and, like, what problem you guys were originally
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  trying to solve?
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  Frankly, we were solving our own problem.
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  You know?
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  We we had we had customers, and we were managing them.
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  And we were using Salesforce for our CRM.
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  I said, damn.
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  This is expensive.
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  Maybe we need to create our own.
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  So we created a CRM.
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  And then our accountant called in and said, hey.
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  Accounting solution is not scaling.
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  And then I said, okay.
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  Maybe we'll create our own accounting system.
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  And our email provider called in and said, hey.
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  You you guys have too much load, and I can't scale.
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  Go find a different provider, and the providers were expensive.
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  I said, okay.
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  We'll create an email hosting solution.
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  Because we started solving our own problem.
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  And if you solve your own problem, it turns out that they can solve someone else's problem as
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  well.
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  There are enough businesses out there with the same problem.
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  So we started solving a problem, keeping it simple, making it affordable, and then kept on
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  growing from there.
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  Mhmm.
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  Awesome.
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  Awesome.
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  So what would you say in your more than two decades with Zoho, what would you say are some
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  of the most pivotal moments that you all have had in the company's growth and evolution?
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  Because I think you guys are a huge company not enough people have heard about.
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  Right?
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  You guys got a 150,000,000 customers, but there's still all these small businesses in The
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  US that don't know about you guys.
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  So so what would you say are some of the pivotal moments that you've had to really, you
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  know, grow, you know, grow the business or innovations that you guys have created?
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  I guess the key is how do you pivot during those pivotal moments.
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  I think that is the key.
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  Start one pivotal moment.
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  I remember shipping our first product on a three and a half inch floppy drive.
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  Yeah.
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  It feels like a long time ago.
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  That's only about twenty five plus years ago.
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  Right?
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  And and then it shifted to downloadable products, shifted to SaaS, shifted to
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  smartphones.
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  So now we have to make the shift.
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  Know, company's survival is dependent on how you navigate those pivotal moments.
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  Can you pivot during those pivotal moments?
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  And if you are able to pivot, then you have a good road ahead.
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  And navigating that is the key.
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  I won't say there is one pivotal moment, but, you know, the company's future is defined by
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  how often you pivot during those pivotal moments.
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  And in our case, we have navigated and we stayed on top and stayed the course, and that
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  defines our future.
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  Well, let's dig into that, though.
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  You guys have made some strategic decisions to not be like a lot of other SaaS companies.
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  And can you talk about, like, the things that your core pillar values that are not
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  necessarily how we see all the other data hungry, data manipulation?
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  There just seems like the minute you sign up for something, your data has already been sold
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  to somebody else before you hit send almost.
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  And so I wanna talk to you about the strategic decision that you guys made around data and
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  privacy and how all that works in you guys' business.
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  All of these flow back to one simple question.
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  Who is your customer?
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  It's actually very simple question, but the answer is is really a lot more complex than
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  that.
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  As a private company, as a bootstrap company, our customer is our real customer.
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  Who we sell our product to is is our customer, and we we collect money as a as a as a result.
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  And that's how we keep it simple.
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  But if you, let's say, raise in raise some money through an investor, all of a sudden,
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  that those dynamics change.
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  Now your real customer is really the investor.
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  And if you're a public company, your real customer is an investor.
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  Shareholder.
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  Yeah.
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  Shareholder.
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  Every quarter, a public company reports their results to their real customer, not the
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  customers, the real customers.
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  So you know who the real customers is.
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  And the thing about these real customers is they're always hungry, and they're always
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  greedy, and you can't give them enough.
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  So you get to compromise a few things to feed your real customer and the investor.
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  If and that could mean compromising on your users, in this case, your customer's data and
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  and shifting the line on on privacy.
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  You may say, hey.
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  I'm okay selling my customer information and make more money so that I can feed my real
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  customer, which is the investor.
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  So there is a fine line between those.
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  Where you draw the line matters.
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  In our case, as a private and bootstrap company, we say privacy of our customers are
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  important because they are our customer and the real customer.
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  And that defines the where you draw the line.
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  And we say privacy is important, and we are serving our customers, and we'll continue to do
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  that.
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  So tell me about what do you think that small business owners will need most in the next five
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  years to stay competitive in this digital economy?
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  Five years is is too long, frankly, in the current economy.
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  The when the ground underneath keeps shifting, you can't really build a house because the
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  landscape is changing.
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  The same way when the technology landscape is shifting and it is shifting on a weekly basis,
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  you can't really build a product or to build a business or build a business model.
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  All you can do during those shifts is understand the dynamics of the shifts and make
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  sure you're on top of it.
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  Know what's going on.
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  Once you stay on top of it, then you can figure out what to do and how to how to navigate this
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  landscape.
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  And my recommendation to small businesses is that stay on top of what's going on with AI
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  because this is a a significant shift.
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  Make sure you use the tools.
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  And this is gonna be a major shift because, historically, we have digitized things around
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  us.
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  We have digitized maps.
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  We have digitized photos.
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  We have digitized currency.
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  We have digitized snail mails.
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  For the first time, we are digitizing ourselves.
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  We are digitizing our brain.
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  We are digitizing, call it digitizing our body in in terms of robotics.
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  And so we are shifting from digitizing things to digitizing ourselves, and this is a massive
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  shift.
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  And you have to be on top of it.
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  Once you are on top of it, then you'll figure out how to navigate it because this is the one
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  of those pivotal moments, and you know when to pivot.
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  And I frankly see this as a massive advantage moment for small businesses partly because now
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  they have tools that they can use that can let them be small and nimble, yet have the power of
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  a small or medium to large business as well.
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  You know, this is this is one of those advantage points to a small business.
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  Right?
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  Being small is an advantage in the current technological shift.
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  I think that's a really important point.
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  Does it go beyond AI?
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  Like, is there something else going on beyond AI, or do you think AI is driving all of the
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  transformation right now?
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  AI is a big thing.
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  AI and robotics, I think those are the two two big items.
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  So AI is the brain, robotics is a body, and the brain and body are coming together, and that
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  has a massive shift coming.
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  So what do you think is the simplest way that small businesses can start integrating AI into
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  their operations today?
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  The good news is they're they're already using AI.
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  They just don't know that they're using AI.
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  And that's a that's a best use of technology.
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  Right?
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  When the technology goes to the background.
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  When, let's say, if a fraud transaction is detected and and avoided, well, that means it's
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  an AI engine in the back end that that is helping them.
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  Or when you're when they don't see an email with a spam, that means an AI engine is
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  detecting that that virus and and eliminating it.
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  Now how can you be proactive about it, and how can you execute that and and use AI for
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  execution?
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  You know, let me use an analogy on where this shift is.
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  You know, let's say we wanna clean a house.
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  We used to be using the old good old brooms.
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  Later, we shifted to vacuum cleaners.
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  Vacuum cleaners is a productivity tool.
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  Now you move to a robotic vacuum cleaner where you just delegate the task of cleaning to a
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  device.
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  The same shift is happening in cars these days where, of course, we have we have changed from
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  wagons to our cars, and car is the productivity device that takes us from point a to point b.
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  And now we have gotten to automated cars where you just sit in there like Waymo or or Tesla's
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  latest vehicle, and you just go from point a to point b.
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  So the act of driving is now delegated to this.
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  Now that is coming to software.
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  Software is a productivity tool, but now it is moving toward delegation, whereas a business
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  owner, you can delegate tasks to software and let it do things.
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  So you can delegate and have about 100 different so called agents.
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  One agent could be a good designer.
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  One agent could be a content producer.
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  One agent can be your marketer.
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  One agent can be doing your accountant.
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  And you can have a delegated set of agents.
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  You can delegate tasks, and you can have about 100 different such agents and make you
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  productive.
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  So we are shifting the the the market here.
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  The market is shifting.
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  And how can small business leverage this technology to delegate and and do a lot more
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  things which they may not have the resources otherwise?
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  I like it.
• 14:19
  I like it.
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  So let's talk about Zoho and what Zoho actually offers.
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  Like, you know, you guys have many, many products, but your flagship product is the Zoho
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  One project.
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  Right?
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  Because the Zoho One product really gives you access to what, more than 50 apps that you guys
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  have created in your whole app universe for one low price.
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  Can you describe how your platform is really an ecosystem to streamline small business
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  operations without things becoming too too complex?
• 14:52
  Yeah.
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  I mean, if you look at a small business, you know, they have a business to run, and using
• 15:00
  tools is not their primary job.
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  Just like we subscribe to our utilities, whether it is a water or power
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  Mhmm.
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  Can you subscribe to software, the tools that you need?
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  So we are not a company that sells these individual tools.
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  We are selling the entire toolkit and say, here are all the tools that you need to run your
• 15:22
  business.
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  Go run with it.
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  Like, you say, hey.
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  I want to set up my business.
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  Every business needs to do accounting.
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  I want I need an accounting tool.
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  Sure.
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  We do that.
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  And then, okay, I I sell a service or a product.
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  I need to collect money.
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  So we have a payments product to collect money.
• 15:38
  Some cases, you may want to manage your customers.
• 15:42
  You may want to manage your vendors.
• 15:43
  You may say, hey.
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  I want a website.
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  I want a domain.
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  There's a domain with Zoho domains.
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  Set up a website with Zoho sites.
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  Or you want to sell if you're selling online, set it up on commerce.
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  Manage your inventory.
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  You may be selling on Amazon or Etsy or or or any other shops out there, physical retail shop
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  to point of sale.
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  If you look at the the entire spectrum, whether it is for marketing, sales, customer service,
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  whether it is helping customers through phone number, phone, email, or social media to
• 16:15
  managing your back office things, you need a lot of tools.
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  What we do is pull all of these tool tools together under a single toolkit and offer that
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  to our customers.
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  The advantage with this is intelligence come, Sandy, because intelligence is about collecting
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  the dots.
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  And if you look at each of these dots, whether it is your sales information, your accounting
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  information, your customer service marketing information, if they're under the same platform
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  and they're connected, then you can build artificial intelligence on top of it.
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  And that's why we offer an integrated suite with AI tools built in, and, of course, at an
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  affordable price.
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  And what is the price for Zoho One?
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  It's about $37 an employee.
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  And if you're a solopreneur, let's say $37 a month will give you about 50 tools roughly, all
• 17:10
  the tools you need to run your business.
• 17:13
  Wow.
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  So so a lot of us are paying subscriptions for one tool that's like I can think of one tool in
• 17:21
  particular that I pay a $127 a month for.
• 17:25
  So I guess I should ask you, what do your tools not do?
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  You said you got one for CRM, you've got one for payment processing, you've got one for
• 17:36
  accounting.
• 17:37
  What, you know, what what what do I still need?
• 17:40
  Like, are are you guys all I need?
• 17:42
  Like, do I still do I need still a host for my website?
• 17:44
  Like, do do you guys do everything everything?
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  So for the for the most part, and if there are things that we do not do, assume that that's
• 17:52
  part of the road map.
• 17:53
  In other words, let me put it this way.
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  We are a company with about 18,000 employees now, and we operate and we we sell in about one
• 18:01
  eighty countries and have office in 25 countries.
• 18:04
  Mhmm.
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  We are able to run our entire business on Zoho.
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  And I believe a lot of businesses can be done on Zoho.
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  We have a lot of tools, but it's not about the number of tools.
• 18:19
  It's about how easy we make it for businesses to run, and we do not want to be a big cost
• 18:24
  center for businesses.
• 18:27
  Right.
• 18:28
  No.
• 18:28
  I I mean, I think I think it's really, really good.
• 18:33
  What would you feel like are some of the biggest mistakes you see small businesses
• 18:37
  making when it comes to, like, technology adoption?
• 18:42
  I think they get excited about the latest tool and then they pick one tool.
• 18:47
  And then another tool excites them and then bring in the second one or the third one, not
• 18:53
  realizing the complexity of dealing with it.
• 18:56
  You know?
• 18:56
  Using a tool is like juggling balls.
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  Right?
• 19:00
  If you use two two tools, well, you're juggling two balls.
• 19:03
  Once you bring in the third one, it it becomes exponentially complex.
• 19:08
  After you're dealing with five or 10 tools, then you're gonna give up and balls are gonna
• 19:13
  drop.
• 19:14
  And that is a mistake we typically see.
• 19:17
  They they are looking at it tactically, but they don't look at it strategically and say,
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  what benefits me in the long run?
• 19:25
  And and so buy the toolkit and not the tool.
• 19:30
  Right.
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  One of the things I think that I see a lot of times is people buy a tool and then they don't
• 19:36
  bother to really learn how to use it.
• 19:38
  So, like, they know how to use 10% of the tool when they could really be, you know, they could
• 19:43
  really be leveraging it.
• 19:45
  Like, it's one thing to use AI for content.
• 19:47
  It's another thing to create an AI workflow.
• 19:50
  Right?
• 19:50
  You know, so it's like, and I feel like a lot of people are just doing these one sentence AI,
• 19:56
  write me this, you know, do the whereas how how can we like, how easy is it to learn the tools
• 20:03
  that you guys have at Zoho?
• 20:05
  Yeah.
• 20:05
  I mean, obviously, there are it is as much as as tools are powerful.
• 20:12
  How well you use the tool is diff is user dependent.
• 20:18
  And we have a lot of training material.
• 20:20
  The tools, we try to make it really, really simple.
• 20:23
  And then there's a local partner ecosystem that can help you if you don't have the time.
• 20:28
  Either routines or the partner ecosystem can help you implement these tools and all of
• 20:32
  those.
• 20:33
  But end of the day, it's not a tool itself.
• 20:36
  It's about what you do with with the tool, and it comes down to the users.
• 20:41
  And you're you're spot on that a lot of people use only ten ten to 20% of the tool, but the
• 20:47
  delta is where you can you can really excel and maximize the tool.
• 20:52
  If you're if you can maximize it, you're gonna see real benefits of out of it.
• 20:56
  And that applies to AI too.
• 20:58
  Now in terms of numbers, what is the most popular Zoho software that people use?
• 21:05
  I would say it's Zoho One.
• 21:07
  And if you look at within Zoho One, CRM is very popular, managing the customers.
• 21:13
  And then Zoho Mail is very popular.
• 21:17
  Mail is where, you know this is a hosting thing hosting email system with calendar files and
• 21:23
  and others, the entire workplace suite, and that is very popular.
• 21:27
  And then if I have to pick another one, I would pick Zoho Books, our accounting system.
• 21:32
  That is fairly popular too.
• 21:36
  Now I don't know about you, but when I think about taking my data out of my current
• 21:42
  accounting system and putting it in any other accounting system, I feel like I would rather
• 21:48
  run my tongue through ground glass than do
• 21:50
  that.
• 21:51
  So
• 21:52
  help me understand what, you know, what kind of support do you have for people who are like,
• 21:58
  I'm sick of paying a 100 and something a month for my accounting software.
• 22:02
  I wanna try Zoho Books.
• 22:04
  What what kind of facilitation do you guys have to make that happen?
• 22:09
  One, we do we offer migration tools, number one.
• 22:14
  Number two, we offer migration service.
• 22:17
  We can work with you to migrate your system.
• 22:19
  Okay.
• 22:19
  And number three, we also have our partner ecosystem as well.
• 22:24
  If you prefer working with a local partner in your city, they can they can migrate as well.
• 22:30
  All three options are available.
• 22:31
  And that is one of the beauty about AI too where AI removes the the the moat that some of
• 22:38
  the software companies built, where now you can pretty much move between vendors fairly easily
• 22:44
  without being stuck there.
• 22:45
  That's one of the byproducts of of AI.
• 22:47
  It is a it is a moat breaker.
• 22:50
  Well, that's good to hear because I gotta tell you, the thing the thing about moving a twenty
• 22:57
  five year company's accounting data to another platform is like, I don't know.
• 23:02
  It gives me a little bit of hives.
• 23:03
  I I don't know.
• 23:04
  It's it's it's just something that sounds scary.
• 23:06
  So I'm glad to know that you guys have migration services that people can engage to
• 23:11
  help with that if they wanna make that transition.
• 23:13
  That's a really
• 23:13
  And certainly, and they do typically do it at the end of their fiscal year and then they
• 23:19
  start fresh to make to keep things simple.
• 23:21
  Yeah.
• 23:22
  That is that is the best time, fourth quarter.
• 23:24
  Unless, of course, if the holidays are your Super Bowl, you can't do it in fourth quarter,
• 23:29
  but for the rest of us that sell B2B, December's a good time to do that for sure.
• 23:35
  Now, if you wanna talk about, like, for my small business customers that are listening
• 23:41
  today, what do you what do you think are the top three things they should be doing right now
• 23:49
  to future proof their business?
• 23:53
  One, make sure you digitize various aspects of the business.
• 23:57
  Because digital is where the productivity is, and and that's that's a step one.
• 24:04
  Step two, as I said, intelligence is all about connectivity.
• 24:08
  Make sure that all your systems are integrated because, you know, you get intelligence.
• 24:14
  That's why we call it business intelligence when the systems underneath are are
• 24:18
  interconnected.
• 24:19
  So you have a holistic view of the customer.
• 24:22
  When you look at a customer, you have a good view on whether you're making money or losing
• 24:27
  money on that customer.
• 24:29
  And you gotta bring in various aspects of it.
• 24:31
  Maybe the customer's paying x amount, but they're draining your support resources.
• 24:37
  Maybe you're losing money on the customer.
• 24:39
  Do you have an idea?
• 24:39
  Unless you connect these systems, you're not gonna get a full full picture of it.
• 24:44
  So connect each of these systems after you digitize it, and then intelligence bill is
• 24:49
  built on top of it.
• 24:51
  And leverage the tools.
• 24:52
  There are a lot of beautiful tools out there, excellent tools out there.
• 24:56
  Leverage the tools to maximize it because the distribution is there with the with now the
• 25:01
  Internet and the AI and all of those.
• 25:03
  The distribution channels are are changing.
• 25:06
  And once you have these in place, when a technology shift like this happens, that offers
• 25:12
  opportunity for disruption.
• 25:14
  And you can see it as a a threat or an opportunity.
• 25:20
  I see this as an opportunity.
• 25:23
  Mhmm.
• 25:25
  Now I know that Zoho has sort of like a unique approach to growth by avoiding you guys have
• 25:33
  always avoided outside funding.
• 25:37
  You guys have really just focused on long term sustainability of your business and your
• 25:41
  business is, was it '28, 29 years old?
• 25:44
  How old is Zoho?
• 25:45
  It's 30 now.
• 25:46
  It's 30, ah, in the big three o now.
• 25:50
  So how has you guys commitment to sort of like long term stability really shape your ability
• 25:58
  to serve small businesses?
• 26:01
  Yeah.
• 26:01
  We have been a small business, and if you look at majority of our offices around the world, we
• 26:06
  are still we consider and operate as a small business.
• 26:09
  Small businesses make up, you know, 95 plus percent of our customer base.
• 26:14
  And that is the core core of it.
• 26:17
  Now in terms of our own approach to it.
• 26:22
  Mhmm.
• 26:23
  When we create a product, we ask a simple question.
• 26:26
  What is the most expensive part within the product, and do we own it?
• 26:32
  If you do not own the most expensive part within a product, then you are really a
• 26:36
  reseller of that particular part.
• 26:38
  You don't own own the core part of it.
• 26:41
  And that's why if you are if you are to create a company or a product or service, do you own
• 26:45
  the core part of it is what that that makes up your IP, the intellectual property.
• 26:50
  And what is your intellectual property as a business?
• 26:53
  Do you have one?
• 26:54
  If not, then you're you're reselling someone else's.
• 26:57
  And that is how we have built.
• 26:59
  And over a period of time, we have built a lot of intellectual property in the last, say,
• 27:03
  three decades.
• 27:05
  You know, you see there are a lot of cloud companies today.
• 27:08
  They they don't own their cloud.
• 27:11
  You know?
• 27:12
  Cloud companies not owning their cloud is like a car company that doesn't make their own
• 27:16
  engine.
• 27:18
  Right.
• 27:18
  And and and so what we do is own the the core components so that we can offer more value to
• 27:27
  our customers, to small businesses.
• 27:29
  Now often customers come in and say, why are you so affordable?
• 27:33
  What is the catch here?
• 27:35
  Right?
• 27:36
  While while I'm paying three to five times.
• 27:38
  Well, the catch is, you know, we own all the underlying components, and then we are serving
• 27:46
  you and not our investors.
• 27:48
  Mhmm.
• 27:49
  And so that means we are happy if you're if you're happy.
• 27:54
  We grow as you grow, and it's as simple as that.
• 27:58
  And if we become a big expense to you as a small business, then you don't have enough
• 28:04
  money to put back into your business.
• 28:07
  No.
• 28:07
  You should have enough money to put into your business, and we should not be a bigger expense
• 28:12
  as a as a tool provider.
• 28:14
  That's interesting.
• 28:16
  That is a really, really interesting philosophy and a and a good one that I appreciate for
• 28:22
  sure.
• 28:23
  What would you say I just have one more question for you.
• 28:27
  What would you say is the best business advice you've ever received?
• 28:34
  They said one person, when we went to one of the the meetings, they said, you know, one of
• 28:39
  the best things you guys did, whether you did it purposefully or not, is not taking taking on
• 28:46
  investors.
• 28:48
  Please never do that.
• 28:51
  And and that was one of the one of the advises.
• 28:54
  You know, the interesting thing is when we need needed the money, no investor was ready to
• 29:01
  invest in us.
• 29:03
  And when they are ready to invest in us, we did not need their money.
• 29:12
  And I and that is the case where I the the best thing that as as a business that has worked
• 29:22
  well for us is freedom.
• 29:25
  We control our destiny.
• 29:27
  And because we do not have any investors, you know, the precious things are important, like
• 29:33
  sleeping well at night.
• 29:34
  And we all sleep well at night because we don't worry about quarters and all of that.
• 29:38
  We don't worry about what the end of the quarter numbers are.
• 29:42
  And that freedom and that peace of mind is extremely important, and that reinforce what
• 29:50
  what we had in mind.
• 29:52
  So being being private, not taking on investors, and us controlling the destiny.
• 29:59
  I love it.
• 30:00
  I love it.
• 30:01
  Well, Raju, thank you so much for spending this time with me.
• 30:05
  Raju Vegena is the chief evangelist of Zoho, the SaaS company.
• 30:15
  And I just thank you for your insight and information today because I think it's
• 30:21
  important for us.
• 30:22
  AI is freaking a lot of people out.
• 30:24
  People are overburdened by subscriptions, and I think that you've helped us all think about it
• 30:30
  from a different way.
• 30:31
  So thank you so much for being here with me on the Small Bitch Chat podcast.
• 30:36
  And thank you all for joining me for another episode of the Small Bitch Chat podcast.
• 30:41
  I'm Melinda Emerson, your host.
• 30:43
  If you enjoy our podcast, please do give us a review and share this link with another great
• 30:48
  small business owner who you want to make sure gets access to this wonderful advice.
• 30:53
  As always, if you have a need in your small business, particularly with sales, I invite you
• 30:57
  to head over to smallbusinessladyuniversity.com and check out our Sales Accelerator Boot Camp
• 31:03
  program and our Revenue Reset.
• 31:05
  We know that revenue can solve a lot of problems and we would love to help you with
• 31:08
  that.
• 31:09
  And so now I want to leave you with this.
• 31:11
  You never lose in business.
• 31:13
  Either you win or you learn.
• 31:16
  God bless everybody.
• 31:22
  Thanks for listening to the Small Biz Chat podcast with Melinda Emerson.
• 31:27
  Subscribe to this podcast wherever you listen to podcasts, and join us next Wednesday for
• 31:32
  more fantastic information and interviews.
• 31:35
  You can find more sources and small business success strategies by visiting Melinda's
• 31:40
  website, succeedasyourownboss.com.
• 31:43
  Thanks again for listening, and we'll see you next week.