Latest / Mini Scroll / MINI SCROLL: KSI Labubu backlash, Kendra psychiatrist TikTok series + Kaima Cosmetics insults customer
Transcript
- 0:00Hi everyone, welcome to Mini Scroll, the daily Internet
- 0:04culture podcast bringing you the biggest stories from social
- 0:07media, the creator economy and the digital space every Monday
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- 1:03know, sighting culture, pop culture, entertainment news.
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- 1:27charting, OK? I feel this episode is going to
- 1:29be really long. I have 7 pages of notes, so
- 1:32let's just get into it. The first story that I have for
- 1:35you guys is that TikTok creator Lily Feltman is being accused of
- 1:39putting her La Boo Boo in blackface.
- 1:42Yes, that is a real sentence that I just spread out loud.
- 1:44So Lily is like the lobooboo creator of the moment.
- 1:49She's like a meme Lobooboo creator.
- 1:51Okay so even if you haven't seen her on your For You page, you
- 1:54would likely know her from her sound that's gone viral where
- 1:57she says. I have the one and only 24 karat
- 2:02gold liboo Boo. So Lily's whole thing is that
- 2:06she dresses up, decorates, and creates these different
- 2:09variations of liboo boos. She does this on her spam
- 2:12account and she's gained nearly 700,000 followers on this
- 2:16account from this. Now, Lily is getting a ton of
- 2:19backlash after she made a new variation of her Liboo Boo, a
- 2:23Lboo Boo that she said was inspired by YouTube KSI, in
- 2:27which she seemingly used a black sharpie marker to color the
- 2:32Labooboo's face black. Now, obviously, users are
- 2:35accusing her of doing blackface on the doll.
- 2:39Lily quickly deleted the video, but the damage was already done.
- 2:43Not only had she offended a ton of people, but the video has
- 2:46also inspired a bunch of other white creators to do Labooboo
- 2:52blackface as well. All right, I'm going to read a
- 2:55definition of blackface. This is from the BBC quote.
- 2:59Blackface is a historical practice that dates back around
- 3:02200 years. It's seen as racist and many
- 3:04people find it deeply offensive. It commonly refers to when
- 3:08someone, typically with white skin, paints their face darker
- 3:11to resemble a black person. But it isn't just about painting
- 3:14skin a different color. Blackface was a practice in
- 3:16which black people were mocked for the entertainment of white
- 3:19people, and negative stereotypes were promoted across the US and
- 3:23Europe. Keep Europe in mind.
- 3:25In the early 19th century, white actors called minstrel
- 3:28performers used to paint their faces black and do comedy
- 3:31routines about black people which were racist.
- 3:34They would do insulting impressions of black people in
- 3:37very exaggerated ways, for example, mocking their accent.
- 3:40These depictions were inaccurate, hurtful, and deeply
- 3:43offensive, but many white people saw it as an acceptable form of
- 3:46entertainment. All right, so Lily issued an
- 3:49apology video in which she claimed ignorance, saying she
- 3:54didn't know what blackface was because she is British and was
- 3:59raised or largely grew up in Spain.
- 4:02I am sorry because I didn't know what blackface or the dolls were
- 4:08up until obviously I posted that video and then people was
- 4:12telling me about it. Now I have done research on the
- 4:16dolls and the blackface, I can obviously see how bad it was.
- 4:20Now, I wasn't taught about blackface in school.
- 4:24I moved to, I am English, I moved to Spain at a young age.
- 4:29I went to school in Spain and it's something that wasn't
- 4:32taught here. Now, whether I missed it because
- 4:36I didn't speak the language in the two years that I was
- 4:39learning Spanish or it wasn't taught here, I'm not exactly
- 4:44quite sure, but this is something that I was not taught
- 4:46here. All right, so myself and many
- 4:49others don't necessarily believe that she has never heard of
- 4:52blackface before. The reason why I chose ABBC
- 4:56article to pull from is because that is obviously a British
- 5:00publication and in that same article an expert from
- 5:04Birmingham University gave this quote quote.
- 5:06It is a really long standing issue and negatively racial
- 5:09across Europe. You see it from Shakespearean
- 5:12times onwards, this figure of white people quote blacking up.
- 5:16It's either seen as a devil or a danger or as a way to take the
- 5:20Mickey out of people. Did you hear that across Europe?
- 5:24And then another expert named Ben Holman for the same article
- 5:27gave this quote. Most of modern Britain see the
- 5:30use of blackface as an outdated practice.
- 5:32However, we are aware that it can reappear every now and then.
- 5:36OK, so this was from ABBC article and two experts who are
- 5:41both British are speaking to the occurrence of blackface and the
- 5:45commonality of blackface from certain eras across Europe.
- 5:49OK, so her pleading ignorance, I just don't think that flies.
- 5:54All right, the next word that I have for you guys, we're going
- 5:57to talk about Kendra, the woman who fell in love with her
- 6:01psychiatrist. I am sure a lot of you are
- 6:03waiting for this. So this is like a new who the
- 6:06fuck did I marry series. It is very extensive.
- 6:09There are absolute differences here.
- 6:11And I do want to preface, you know, before I really get into
- 6:15it, keep in mind while you're listening to this that Kendra, I
- 6:21believe and a lot of people believe is definitely like going
- 6:24through something, OK? I think there's a lot of maybe
- 6:28misunderstanding about why she's telling this story online.
- 6:32And I know she's done a lot of things that are not great, and I
- 6:35will obviously get into that. But I do think we need to look
- 6:38at this story as not like some salacious, gossipy, you know,
- 6:42crazy sensationalized story. I think everybody is like
- 6:46talking, talking about it as if it's like, you know, this piece
- 6:48of drama. And at the end of the day, this
- 6:50is a woman who I do believe, believes this happened to her.
- 6:53I don't think she's like lying to us about this.
- 6:56I think she is unwell. That is my opinion.
- 6:59And I'm looking at it through that lens.
- 7:02OK, so I won't be able to summarize everything obviously,
- 7:04but here are kind of the key points because this is a very
- 7:07extensive series. So this woman named Kendra was
- 7:10looking to find a psychiatrist who could prescribe her
- 7:12medication for ADHD. Through the sessions with her
- 7:15psychiatrist, Kendra started to develop feelings for him.
- 7:19So throughout the series, she explained certain instances that
- 7:22led to her building this relationship with him.
- 7:25For example, having extra long sessions, he would share
- 7:29achievements about his personal life, things like that.
- 7:32She says the intention behind the series is not to get him
- 7:36fired, but to, quote, give a voice to victims.
- 7:38She had a lot of accusations against this man, saying that he
- 7:42like emotionally manipulated her.
- 7:45So an example of that is she said that he would sometimes be
- 7:48very warm and vulnerable with her and then other times he was
- 7:51more like clinical and detached. And that just made her like work
- 7:55harder, quote UN quote. At the beginning of last year,
- 7:57Kendra was hit by a car and instead of going to emergency,
- 8:01she didn't want to is her scheduled appointment with her
- 8:03psychiatrist, so she went to see him instead.
- 8:05Eventually, Kendra admitted that she had a crush on her
- 8:09psychiatrist because it came up because like her and her
- 8:11boyfriend, I guess we're having intimacy issues.
- 8:14She told her therapist and her therapist told her to ask her
- 8:17psychiatrist about this. So when Kendra brought it up to
- 8:20her psychiatrist, she explained that she doesn't usually talk
- 8:23about these topics with him because she has a crush on him.
- 8:27She says his response was that he just kind of like smiled.
- 8:30And in this context, the healthcare professional should
- 8:33definitely set some boundaries with the patient or refer them
- 8:36on to someone else, is what she is essentially saying.
- 8:40They've been doing their appointments over Zoom for three
- 8:42years. And then they finally had an
- 8:45opportunity to do an in person appointment.
- 8:47And she said that's when her crush intensified.
- 8:50Then she took to ChatGPT, who she calls Henry.
- 8:54OK, so she has named her ChatGPT Henry, and she talks to Henry
- 8:59about the situation. Henry explained the phenomenon
- 9:02of transference in therapy, which I guess is when a patient
- 9:06directs their feelings about someone else, like on to their
- 9:10therapist. And this can be both negative or
- 9:13positive emotions, Kendra said. She brought up her, I don't
- 9:18know, conversation is not the right word, but conversation
- 9:23with Henry, AKA ChatGPT and transference to her
- 9:27psychiatrist. He was like, have you learned
- 9:30about countertransference? Which is when I guess a
- 9:32therapist or mental health professional does this to a
- 9:35patient. And so she he explained
- 9:37countertransference to her and then she started wondering, why
- 9:41would my psychiatrist bring up transference if he wasn't
- 9:46experiencing it? Kendra says he would continue
- 9:48knew to give her compliments and quote, turn up the intimacy.
- 9:52She believed that he was rewarding her for taking full
- 9:54accountability of the situation by saying that she alone was
- 9:58experiencing transference. In one of the most recent
- 10:01stories, she talks about how she had a dream that she had hooked
- 10:04up with her psychiatrist in his office.
- 10:06She later told him about the dream in a session and she
- 10:10explained that he looked very uncomfortable during this whole
- 10:12conversation. Kendra believed that he was
- 10:14shocked because he may have had that fantasy himself as well
- 10:19before. OK, so that's an incredibly high
- 10:22level, just of like the story itself.
- 10:25However, I do want to know. She started posting, I'm going
- 10:27to say like, there's probably 10 videos that she posted before
- 10:31she actually started telling, like the story where she was
- 10:34saying I fell in my in love with my psychiatrist and like, it's
- 10:37his fault. Like he manipulated me, OK.
- 10:39And some of the stuff she's saying in those earlier videos,
- 10:42before she actually gets into the details of the story and of
- 10:45what happened, she says things like my psychiatrist wouldn't
- 10:49date in his personal life because he gets his emotional
- 10:51validation or all of his emotional needs met from his
- 10:54patients. Like she was making these
- 10:56outlandish claims about this man as if, like, how would you know?
- 11:02How would you know that, you know?
- 11:03So it wasn't just her telling this horrifying story.
- 11:07She was also kind of adding these really sensational claims
- 11:11to it that made people be like, what?
- 11:14Like this just sounds wrong. So a lot of mental health
- 11:17professionals on TikTok have come out and said it seems like
- 11:21she is having delusions, like just based on how she's telling
- 11:24this story, making all of these assumptions about his reactions
- 11:29and about why he's asking her certain questions and treating
- 11:32her in a certain way. She is also of course, because
- 11:35she's not saying this in a nice way.
- 11:37Like there is an element of slander there for sure.
- 11:39Amid all of this, she ended up doxing him.
- 11:42So the Internet has found out who he is I suppose.
- 11:46Or the Internet believes that they know who he is, which of
- 11:48course is incredibly damaging. OK, there's two other parts of
- 11:52this lore that I want to talk about before I get into opinion.
- 11:54So Kendra posted on Reddit about sharing her story on TikTok.
- 11:59She posted in the R slash therapy abuse subreddit.
- 12:03She wrote. I posted my story on TikTok and
- 12:05I'm getting torn to shreds. So I should note right now her
- 12:08videos don't have any comments turned on but they used to she
- 12:11wrote My psychiatrist fostered a very manipulative dynamic with
- 12:14me and I ended up falling for him.
- 12:16I left him after 3.5 years in March but I've still been
- 12:19thinking about him. So I went to TikTok to see if I
- 12:22could get any help but there was no videos on the topic for
- 12:25falling for your manipulative psychiatrist.
- 12:28I decided to post my story. The amount of hate, vitriol, and
- 12:31victim blaming I've been getting from people in the mental health
- 12:33field is disturbing. One quote therapist in training
- 12:36found and messaged my mom on Facebook saying she's quote
- 12:40worried about my mental health. I'm going extremely viral right
- 12:43now for all the wrong reasons. If you search Kendra
- 12:46psychiatrist on TikTok, it will come up.
- 12:48And I mean, all of the comments in this thread are most of them,
- 12:51the vast majority of them are positive and like supportive of
- 12:54Kendra. And you know, there were also
- 12:56questions like is this actually her?
- 12:59And she did confirm on TikTok live that this post indeed is
- 13:03from her. Finally, there is this woman on
- 13:05TikTok claiming to be Kendra's ex coaching client and she has
- 13:10said that Kendra essentially preyed on her during a
- 13:13vulnerable time and this was all very recent.
- 13:15So the woman talks about how she was friendly with Kendra and she
- 13:19reached out to her for sobriety support because I guess Kendra
- 13:21is sober and Kendra convinced her to pay $3000 for sobriety
- 13:27coaching from her. Apparently, Kendra said.
- 13:29Normally I do ADHD coaching, but you know, I could do sobriety
- 13:33coaching for you. Basically, I like reached out to
- 13:36her for help with sobriety and she said, great, here's let's
- 13:40hop on Zoom and have a conversation about it.
- 13:42So we did a few days later and this was like in March earlier
- 13:45this year. And we like talk about like what
- 13:51prompted me to want to go sober and just kind of like her
- 13:53experience with sobriety and everything.
- 13:55And she then starts the pitch of, like, I do think, like, it'd
- 13:58be really great if we, like, didn't just talk as friends,
- 14:00like, if we really worked on this together in a coaching
- 14:03relationship. And that, like, this, it is
- 14:05really crazy that I've been brought to her and this must be
- 14:08divine intervention that we're coming back into each other's
- 14:11lives and everything. And I was like, yeah, I think it
- 14:14could be great. And she said, well, normally it
- 14:16is ADHD coaching, but I'm more than happy to do sobriety
- 14:20coaching with you. I've already sent you the
- 14:22invoice and the contract design and I said I really would like
- 14:26to think about it. And she's like, now's the time.
- 14:29Don't think, just do like you won't regret doing it.
- 14:32And my card wouldn't go through because it was like an unknown
- 14:35vendor through Stripe. And my bank was like, we're not
- 14:38gonna authorize this payment. And I was like, oh, well, it
- 14:41won't go through. It's Friday night.
- 14:43Like, I'll just call in the morning and like get it sorted
- 14:45out. And she's like, I really want
- 14:46you to do it right now. Call your bank right now.
- 14:49And I'll like stay on the phone with you.
- 14:50And Kendra has also confirmed that this woman was indeed one
- 14:53of her clients in a video as well.
- 14:55The response to Kendra story from TikTok users has also been
- 14:58interesting. And I think we can use this
- 15:01whole situation to talk about effective storytelling on
- 15:05TikTok. Because again, like, I want to
- 15:08come at it from a place of empathy for the psychiatrist who
- 15:11obviously has been doxxed and somewhat slandered, but also
- 15:14from Kendra because I do believe that she is, she believes this
- 15:18happened to her. And I do believe she is going
- 15:21through something right now. Kendra has been receiving a lot
- 15:25of hate. Many people are hesitant to
- 15:27believe her story. They think she's crazy
- 15:29basically. And if we compare this Teresa
- 15:32Tisa, as I mentioned, The Who the fuck Did I Marry series,
- 15:35which was, you know, wildly viral and a similar type of
- 15:40story, the response has been very different.
- 15:43Here is why I think that is. I think part of this comes down
- 15:46to the way that they told their stories.
- 15:50I think the difference between Kendra and Risa Tisa is that
- 15:54Risa shared her experience through anecdotal storytelling.
- 15:59She allowed us as users, as the audience to draw our own
- 16:03conclusions. She basically just came on
- 16:05TikTok and said, like, this is what happened to me in this
- 16:09messed up marriage and gave, you know, a very detailed breakdown
- 16:13of the timeline. And the conclusion from that
- 16:16from users, from viewers was that we believed her.
- 16:19We supported her. The Internet, you know, rallied
- 16:22around her and they saw her as a victim.
- 16:24However, like I mentioned before, Kendra opened her series
- 16:28with like several videos just saying really wild accusations,
- 16:33things that like you wouldn't know about a psychiatrist.
- 16:36Like I said, you know her. It was like her third video
- 16:39where she said he doesn't date in his personal life because he
- 16:42gets his emotional needs met from his patients.
- 16:44That is a wild claim. How would you know that?
- 16:47How would you as the patient, as the client?
- 16:50How would you know that your psychiatrist what what they do
- 16:53in their personal time? Would you know that he's dating?
- 16:55You know? So I think even if she did know,
- 16:57like even if every single word of Kendra's story is true,
- 17:01Kendra kind of lost the audience's trust like right
- 17:05away. And I think this whole situation
- 17:07just shows how, like, narrative structure and storytelling are
- 17:10extremely important when you are telling really sensational or
- 17:16shocking stories online. Whether it's true or not.
- 17:19Like I said, that's not really what I'm talking about here.
- 17:21I think she should have led with the personal anecdotes, with the
- 17:25storytelling and then allowed the audience to make their own
- 17:28conclusions, which they would have come to the conclusion
- 17:30based on this story. OK, Yeah.
- 17:32Like, maybe he did manipulate you.
- 17:34And then she could have, I guess, gotten into, like, more
- 17:37of her feelings about it and, you know, more of those kind of
- 17:40like fuzzy details. The other reason and one of you
- 17:44guys in the comments from what story was I talking about with
- 17:47cheating? I was talking about, I couldn't
- 17:49remember what story it was, but it was like a couple weeks ago
- 17:51when we were talking about a cheating scandal.
- 17:52I'm saying the Internet just goes wild for those.
- 17:54And I was like, why do you guys think that is?
- 17:56And somebody commented on YouTube saying I think it's
- 17:59because being cheated on is like such a deep rooted fear for most
- 18:03people. They can like relate to that,
- 18:04even if they haven't been personally cheated on.
- 18:06It is like in general, probably one of the most like generalized
- 18:10fears. And I was like, that is actually
- 18:12so true. So I think also with Risa Tisa,
- 18:15even though her story was wild and like, you know, so out of
- 18:19the ordinary, but of course there was a lot of betrayal from
- 18:22a man. There was cheating, you know,
- 18:24there was kind of all of that. And I think people can see more
- 18:27of themselves and their experiences reflected in what
- 18:30Reese Tisa went through then what Kendra is claiming she's
- 18:34gone through. That being said, I don't want it
- 18:35to necessarily sound like I believe Kendra, you know, I, I
- 18:38don't want to have to defend a man, but I, I do, I do feel bad
- 18:43for this man. OK.
- 18:44He is absolutely being slandered.
- 18:45He's been boxed. If it's him, you know, it's it's
- 18:49probably been really rough. The whole Internet now knows
- 18:52about him, whether the story is true or not.
- 18:54And that would be pretty shitty. But I did want to leave off on
- 18:57this one perspective from therapist Austin Callow on
- 19:00TikTok. He talked about this and I
- 19:02thought it was actually a really interesting perspective because
- 19:05he kind of said like the psychiatrist is going to be
- 19:08fine. You know, like we are trained to
- 19:10deal with this kind of situation and the governing bodies in our
- 19:14industry, you know, we know how to handle when a patient is
- 19:18reporting someone to the board or whatever and kind of how to
- 19:22properly. And he said, you know, like our
- 19:24governing bodies in this industry are well equipped to
- 19:27deal with these types of complaints and these types of
- 19:30issues. And he was basically saying,
- 19:33like there, this man will be fine.
- 19:36And I thought it was interesting because I haven't seen that
- 19:38perspective. Yet coming from a clinician's
- 19:39perspective, I'm very disappointed with how public her
- 19:44experiences and I wanted to paint a picture about how I
- 19:47would see this person and how they experience life in general.
- 19:51So where there's smoke there there's fire.
- 19:53Meaning she has delusional beliefs.
- 19:55When you have delusional beliefs, it comes from a place
- 19:58of general insecurity or fear or difficulty attaching so.
- 20:04Like a good way of putting it is, you know, if you were to get
- 20:07a dog and the dog kind of goes like this every single time
- 20:10someone puts their hand out, you would infer that somebody hit
- 20:13the dog, you know, or else why would the dog do that?
- 20:15It's it's the same thing with people.
- 20:17So when you see somebody in that lens, you know, nobody wants to
- 20:21react with traits that could be personality pathology.
- 20:25Nobody wants to engage in the world that way and nobody wants
- 20:28to be delusional. It's something that our body
- 20:30does to protect ourselves. She's displaying all this
- 20:33behavior. It's so natural to be repulsed
- 20:36by it and make it public and try to protect the clinician who he
- 20:40can protect himself, by the way. We're taught to do that.
- 20:42We know how to do that. We set boundaries.
- 20:44He's not engaging with her anymore.
- 20:45Do I think you're necessarily trained to be slandered across
- 20:49the Internet to millions of people in your career?
- 20:52Probably not. You know, that's I think the
- 20:55unique part. That's where I think a lot of
- 20:56people are, are feeling like the the weight of it because it's
- 21:01like, yeah, OK, yes, that that can happen.
- 21:04But the fact that she's taken to TikTok, it's gone so viral.
- 21:07She's not deleting the videos. She's doubling down.
- 21:10Like you probably like, who is equipped for that?
- 21:13OK, The last word that I have for you guys is I wanted to
- 21:16cover what is going on between this creator named Ella Kinkley
- 21:20and the beauty brand Kyma Cosmetic.
- 21:22So Ella posted a YouTube video earlier this week with the title
- 21:27A brand called me a nobody, awful looking and a fatty with
- 21:32scubby skin. So to make a Long story short,
- 21:35Ella explains that the founder of Kyma Cosmetics whose name is
- 21:38Gemma, took to Instagram just straw over a negative review
- 21:42that was published about the brand on Trustpilot.
- 21:45Ella noted that after receiving a bad review, Gemma encouraged
- 21:48her followers to flood the platform with positive comments
- 21:51and high high ratings. Soon, the company's Trustpilot
- 21:54rating had been bumped up. Ella works in quality assurance
- 21:58for customers, so she found this response from a company to be
- 22:01very unethical and untrustworthy.
- 22:03She took issue with the likelihood of people reviewing
- 22:05the brand without even ordering from the company, so she left a
- 22:08comment on the Instagram account for the brand.
- 22:11She said. So basically you were begging
- 22:13for good reviews because someone shared their personal experience
- 22:16and are not adulting enough to just accept the fact that
- 22:19someone just felt that way and now influenced these reviews and
- 22:22basically directed that in a false direction.
- 22:25So you feel better. Wow.
- 22:27And then Ella received Adm from the brand.
- 22:29Kyma Cosmetics thanked Ella for her constructive criticism,
- 22:33quote UN quote before asking her to expand on the comment.
- 22:36So Ella doubled down on her point and then the brand said,
- 22:39you're such a wonderful person, love you lol.
- 22:42The brand continued in another message writing.
- 22:44I bet your days following are going to be amazing.
- 22:47Think of me when everything starts to go wrong for you.
- 22:51After more back and forth, the brand got really personal.
- 22:54They called Ella a nobody, saying she looks awful and that
- 22:58she should sort out her scabby skin.
- 23:00Kaima Cosmetics has gone on to address the situation in a
- 23:03statement on Instagram, they wrote.
- 23:05Kaima Cosmetics would like to wholeheartedly apologize for any
- 23:08offense caused by a post made by a staff member who was posting
- 23:11on behalf of the brand owner, Gemma.
- 23:13OK, OK. The staff member has now been
- 23:16dismissed from the company. This has truly spoiled Gemma's
- 23:20family holiday and as a result she would be suspending social
- 23:23media content until we can recruit a reliable staff member
- 23:26to take over. Gemma has received vile comments
- 23:29and criticism for a post she was totally unaware of until late
- 23:32yesterday. As from the picture this has
- 23:34caused fireworks within the company and has damaged our
- 23:38brand which we have worked tirelessly to build over the
- 23:41last few years. We have prided ourselves on our
- 23:44customer service and it is entirely unacceptable for Gemma
- 23:48to to receive vile posts and death threats caused by someone
- 23:51who is now no longer with the company.
- 23:53We do not and have not ever encouraged false trust pilot
- 23:56reviews and would never condone false reviews.
- 23:59As a small independent company, we have always strived for good
- 24:01customer service and it is with a heavy heart that we are
- 24:04ashamed that a supposedly trusted employee would abuse the
- 24:07trust we placed in them to act on Gemma's behalf.
- 24:10Gemma is totally upset and distraught over this.
- 24:12We totally apologize to Ella on behalf of the company and can
- 24:16totally reassure our customers that this this behavior will not
- 24:19be tolerated by our brand. Once again, you guys, I'm sorry.
- 24:24I actually didn't read this whole apology until I like read
- 24:27it right now. You're you're going to die.
- 24:29Once again, apologies for any offense this has caused.
- 24:32Going forward, we will strive once more for our outstanding
- 24:35customer service. Regards Get no listen Regards.
- 24:39Gemma's dad. I was one.
- 24:42I was like this. Why do they keep talking about
- 24:43Gemma? OK, obviously I do not want to
- 24:46ever talk poorly about a small independent female owned brand
- 24:51like that is literally what my company is.
- 24:54But this is so unacceptable. This is honestly disgusting.
- 24:58This this person, I don't know if it was an employee or not,
- 25:01but it doesn't honestly, it doesn't matter.
- 25:02It doesn't matter if it's an employee, OK?
- 25:04Like if one of you guys messaged us in the DMS and one of my team
- 25:08members sent you something like that back, like it's not an
- 25:12apology of like, oh, this is like this is like ruining
- 25:15Laurens vacation. Like why would you guys do this?
- 25:18This is ruining Lawrence vacation.
- 25:19Like no, like the brand and who I hire is a representation of
- 25:23me. The fact that they're saying
- 25:24Gemma has no part in this and like, oh, poor Gemma, like her
- 25:27family vacation. I can't, I actually don't know
- 25:30how to react to this because this is wild.
- 25:32This is so wild. It doesn't matter.
- 25:35The brand is yours. The people you hired are yours.
- 25:39They're in your company inbox. They have access to talking to
- 25:41your customers like it's on you. It doesn't matter if somebody
- 25:45goes rogue, it's on you. You have to apologize as the
- 25:48brand professionally, not as your dad, not as your dad.
- 25:53What the fuck? What the fuck?
- 25:55I can't. Also, I don't believe that
- 25:58Gemmae dad, who's probably like a boomer wrote this.
- 26:00Okay, listen to this. Gemma is totally upset and
- 26:03distraught over this. We totally apologize to Ella on
- 26:06behalf and we can totally reassure our customers.
- 26:09I'm sorry. That sounds like me.
- 26:10Like that's how I talk as a millennial woman.
- 26:13I say totally and literally and legit.
- 26:15Like that doesn't sound like a boomer man.
- 26:18Gemma's totally upset. I actually am really glad I
- 26:21didn't read this entire response until on the podcast right now
- 26:25because you guys got my real authentic reaction.
- 26:29I am very glad that Ella took this to social media.
- 26:33I am glad she's sharing her story.
- 26:34I'm glad she made a YouTube video about it as well to
- 26:37amplify it even more because this is so unacceptable and
- 26:41people need to know about this. And that quote UN quote apology
- 26:44is the wildest thing that I've read in a very long time.
- 26:47Regards, Gemma's dad. I'll never get over that.
- 26:50Regards, Gemmae dad. All right guys, that's it for
- 26:53mini scroll today. Thank you so much for listening.
- 26:56Please remember to rate review and subscribe.
- 26:59Keep us charting. I love you guys and I will
- 27:03actually talk to you guys tomorrow for another mini
- 27:05scroll, a Friday mini scroll. OK, bye.