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Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman
Today’s interview is with Stacy Sherman, Head of Customer Experience (CX) & Employee Engagement at Schindler Elevator Corporation and Founder of DoingCXRight. Stacy joins me today to talk about what customer experience means at Schindler, what knowledge and skills she was able to bring to that job from her time at Verizon, what humanizing business & leading with a heart means and what sort of things leaders should be doing to improve their customers experience right now.
This interview follows on from my recent interview – Mindset, method, motivation and harmonisation are at the centre of…
The skinny
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