Latest / AI for Founders with Ryan Estes
AI Just Closed 40% of Your Tickets Without You
Your IT team is drowning. Every "how do I get access to..." Slack message you fire off is making it worse. And while everyone in 2026 is busy debating whether AI is coming for the C-suite, Tom Bachant has spent the last four years quietly automating the layer of work that actually keeps companies running. The help desk. The ticket queue. The Jira dashboard you've been ignoring for three weeks hoping it disappears.
Tom is the co-founder and CEO of Unthread, an AI-powered helpdesk built natively into Slack and Microsoft Teams. He's also a two-time founder who sold his first company, Dashride…
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