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Advancing Maternal and Child Health Through Data, Partnerships, and Policy · Becker’s Payer Issues Podcast

0:02
This is where health insurance leadership comes together.
0:05
Becker's fourth annual spring payer issues roundtable brings
0:09
together over 400 payer and health plan executives
0:12
and more than 100 speakers to Chicago April.
0:16
This year's event includes keynote conversations with the
0:19
industry's top leaders and former president George W.
0:23
Bush. For the full agenda and event details,
0:25
visit beckershospitalreview.com
0:27
and click on the events tab in the
0:29
upper right. We're looking forward to hosting you
0:31
here in Chicago.
0:34
Hello, everyone. This is Jacob Emerson with the
0:36
Becker's Payer Issues podcast.
0:38
Thrilled today to be joined by doctor Alice
0:41
Chen, who is executive vice president and chief
0:43
health officer at Centene.
0:45
Doctor Chen, thank you so much for taking
0:47
the time to be with me on the
0:49
podcast today. Jacob, thanks for having me. I
0:51
am delighted to be here. Absolutely. It's a
0:53
pleasure to get to sit down with you,
0:55
doctor Chen. And before we dive into everything
0:58
we wanna talk with you about, a lot
0:59
of the impactful work that's going on with
1:02
you and your team at Centene. First, can
1:05
you tell our listeners a little bit more
1:07
about yourself, your background in health care, and
1:10
what it is that you do today at
1:12
Centene? Absolutely. So doctor Alice Chen, I'm the
1:15
chief health officer at Centene. And just a
1:17
little bit about Centene for those
1:19
of your, listeners who may not know us.
1:22
We are what I think of as a
1:24
three m company,
1:26
Medicare, Medicaid marketplace, so focused on government programs.
1:30
Last year, we serve more than 20,000,000 people
1:33
across all 50 states. That's about one in
1:35
15 Americans.
1:36
And when you look at our footprint, it's
1:39
about the same across three all three lines
1:41
of business. But in Medicare, 32 states, Medicaid,
1:44
30 states, and in Ambetter, our marketplace
1:47
product, 29 states.
1:49
As for me, I would say my career
1:52
could be described as,
1:53
focused on ensuring access and quality of care
1:56
for underserved Americans.
1:58
And I come to the payer space,
2:00
joined Centene
2:02
almost exactly three years ago, 2023,
2:06
with experience across multiple sectors. I think some
2:09
people might call it a checkered history.
2:12
I'm a primary care internist by training who's
2:14
worked in community health centers, public hospitals now,
2:18
at a free clinic volunteering,
2:20
but I spent time in academia,
2:22
philanthropy, public health, had leadership roles in delivery
2:25
systems, government, purchaser, and out payer. And here
2:28
at Centene,
2:29
my role is tied directly
2:32
to our mission, which is transforming the health
2:34
of the communities we serve one person at
2:36
a time. And by that, I mean, I
2:38
oversee Centene's clinical policies and programs to improve
2:41
population health for our members,
2:43
specifically leading
2:45
medical affairs, health equity, drivers of health, and
2:47
clinical strategy. And just a word about how
2:50
we do this because I think it'll inform
2:51
our discussion, which is,
2:53
given
2:54
our footprint,
2:56
the way we approach population health, and frankly,
2:59
our, I think, unique identity is around
3:02
leveraging national size and scale
3:04
for local impact through our state health plans.
3:08
So
3:09
it comes in many flavors, but two two
3:11
big buckets are, one, we're really big on
3:14
data. How do we use data across in
3:16
Medicaid, for example, 30 states to identify trends,
3:19
guide evidence based interventions that address community specific
3:22
needs? So it's both
3:24
a bird's eye view across multiple markets, but
3:26
then tailoring them to the specific nuances of
3:29
any given community.
3:30
And that second part ties to that nuance
3:33
piece, which is we look to partner with
3:35
local, regional, and national organizations to have a
3:37
similar mission,
3:38
a focus on low income Americans and improving
3:41
their health.
3:43
Understood. Well, I I really appreciate you taking
3:44
us through that, Alice. You had a fascinating
3:47
career before Centene, and and now you're you're
3:49
with one of the largest insurers in the
3:51
country. You mentioned,
3:52
serving around one in 15 Americans. That's absolutely
3:56
incredible
3:57
across your different your different product lines all
3:59
over the country. And I'm and I'm excited
4:01
to get to talk with you today because
4:03
I I really wanted to dive in first
4:04
by talking about something really an exciting announcement
4:07
from the company last year,
4:10
that Centene helped launch the Maternal and Child
4:13
Health Center for Policy and Practice as a
4:15
founding member,
4:17
which for our listeners who might not be
4:19
familiar,
4:21
it ultimately aims to improve maternal and child
4:23
health outcomes
4:24
in rural parts of the country in many
4:26
states, but starting in Arkansas.
4:29
So, Alice, can you can you fill us
4:31
in on exactly how this all came about
4:33
and why ultimately Centene
4:35
wanted to be a part of it? Yeah.
4:38
You know, it ties to what I was
4:40
describing before about who we serve
4:43
and how we approach our work. So as
4:46
the largest Medicaid MCU in the country and
4:49
by dint of that, the largest TANF payer,
4:51
we have,
4:52
very naturally
4:54
a focus on pregnant women, new mothers,
4:57
infants, children.
4:59
In 2020,
5:01
'4, I think was the last complete year
5:03
of data, we were responsible for more than
5:06
three hundred and thirty thousand births,
5:09
a third percent of whom are high risk.
5:11
So, again, when you look at who we
5:13
care for and,
5:15
where the vulnerabilities line, where we need to
5:18
lean in, maternal childcare is clearly,
5:21
a priority for us. So we have a
5:23
multi pronged approach,
5:24
to
5:25
just call it perinatal care, maternal child health.
5:28
We have internal care management programs. We have
5:31
value based care programs to partner with our
5:34
providers to incentivize pre and postnatal visits.
5:37
We have, partnerships
5:38
with a whole variety of entities, including what
5:41
we'll be talking about,
5:43
to to expand access to evidence based models.
5:45
And then another piece, which I think is
5:47
really relevant because it's really in the water
5:49
right now when you look at CMS, MMI,
5:52
We focus on introducing and scaling technology
5:55
enabled interventions, so things like telehealth, virtual
5:59
health tools, remote patient monitoring,
6:02
with a real focus on how do you
6:04
strike the right balance
6:06
of high-tech, high touch care.
6:09
And this is particularly relevant when you talk
6:10
about the Heartland
6:13
Forward.
6:14
This is what the group that's sponsoring the
6:16
Maternal Child Health Center for Policy and Practice.
6:20
So just a little PSA about Heartland Forward.
6:24
It they describe themselves as a do and
6:27
think tank,
6:28
focused advanced economic success for states in the
6:32
primarily Midwest but also South. And so as
6:35
part of that, the health land,
6:37
Heartland Health Caucus,
6:39
decided to focus on rural health. And when
6:42
you look at rural health, a few things
6:44
really rise to the forum. One is maternal
6:46
child health,
6:47
one is
6:48
mental health, and a third is,
6:51
workforce shortages.
6:52
And so how this came about was, our
6:55
CEO, Sarah London, was approached a few years
6:57
ago given, again, who we serve, what our
6:59
focus
7:00
is about participating in how Heartland Health Caucus,
7:03
which is in the process of establishing
7:06
the center.
7:07
And just when you look at the alignment
7:09
in terms of priorities and focus areas,
7:12
and members and people who are trying to,
7:15
improve the health of it, made
7:17
intuitive sense for us to join forces. And
7:19
so we really welcome the opportunity,
7:23
to bring in, an all one Centene, all
7:26
of Centene approach. So it's our local health
7:28
plan. It's our national team,
7:31
both on the clinical side and the drivers
7:34
of health and health equity side as well
7:35
as our foundation.
7:37
And the partnership itself focuses
7:40
on midwifery
7:41
as a proven high quality cost effective model
7:44
to improve access and outcomes, particularly for women
7:47
in rural areas. And our main goal is
7:49
to expand education
7:51
and improve the workforce pipeline there. So
7:54
launched mid last year, already made some great
7:57
progress.
7:59
Wow. And and it does it makes a
8:00
lot of sense approaching Centene specifically for this
8:03
type of partnership.
8:04
Like you said, Alice, given that you are
8:06
the largest Medicaid MCO in the country, you
8:09
you,
8:10
provide coverage to hundreds of thousands of births,
8:14
every year. And so you you mentioned the
8:17
the senator is really focused on expanding access
8:19
to community health workers, to doulas,
8:22
to midwifery care,
8:24
especially as in areas where labor and delivery
8:27
units have closed. And I and I know
8:30
when I when I speak from our perspective
8:31
here at Becker's, that is something that we
8:33
almost see, I'd say, every week at this
8:35
point,
8:37
across the country, a a maternity unit that
8:40
is closed somewhere in the country. It's something
8:42
that we track very closely, and it seems
8:44
to be a very,
8:45
a growing trend nationally.
8:48
So I wonder from from a population health
8:51
perspective,
8:52
you were you were mentioning mentioning earlier about
8:54
some of the interventions that are important here.
8:57
What what is the evidence telling you right
8:59
now about which interventions move the needle most
9:02
in these
9:03
rural,
9:04
Medicaid dominant populations?
9:06
Yeah.
9:07
And to level set our listeners,
9:12
you know, you may see the headlines around
9:15
rural health crises
9:17
or,
9:19
maternity deserts. Like you said, every week, there
9:21
seems to be,
9:23
another facility closing. But right now, 35%
9:26
of counties are considered maternity deserts.
9:29
Wow. I mean, where they lack any obstetric
9:33
clinician.
9:35
And in over a thousand counties, there's not
9:38
a single birthing facility
9:40
available.
9:41
So when you think about
9:43
rural Medicaid
9:45
populations, actually, so it's not just rural, but,
9:47
like, within Medicaid populations, rural communities face unique
9:51
barriers. And so when you put together the
9:53
fact that the women themselves are oftentimes
9:57
higher risk profiles in terms of medical, behavioral,
10:01
social risk factors plus
10:04
maternity deserts and care fragmentation, you
10:07
pretty logically get poor outcomes. And so,
10:11
love that you asked about the evidence,
10:13
because, again, we're really focused on both
10:16
using our data across 30 markets to identify
10:19
themes and issues, but then implementing models that
10:22
have evidence of impact. Because
10:25
just as an aside, as a government payer,
10:27
we really do take our fiduciary responsibility
10:30
very seriously. And so if we're using,
10:33
taxpayer dollars to fund government programs, we wanna
10:36
make sure those dollars go to evidence based
10:38
interventions and then also ensure that we're evaluating
10:41
the impact of our intervention. So in terms
10:44
of the top three care models that we're
10:46
looking to invest in,
10:48
one is, for average risk pregnancies,
10:51
midwifery led models,
10:53
because they're associated with lower rates of c
10:55
section, preterm births, low birth weight infants. And
10:59
again, that's why we, with Heartland Forward, are
11:02
really focused on expanding the workforce for rural
11:04
areas.
11:05
Second would be community based doula care.
11:08
Lots of observational studies and Medicaid demonstrations showing,
11:12
again, reductions in low risk c sections and
11:15
preterm birth along with improved,
11:18
engagement in patient reported experience.
11:21
What's interesting there is that the greatest benefits
11:24
are reported in some of the most vulnerable
11:26
populations, so Medicaid insured, rural,
11:28
black, native population. So it really does seem
11:30
to have a mitigating effect on some of
11:33
the structural barriers. And then the third, what
11:36
I'd say, strongly evidence based care model would
11:38
be, group prenatal visits,
11:41
which, again, particularly among Medicaid populations and communities
11:45
with limited access to traditional
11:48
prenatal care, have been shown to reduce,
11:51
preterm
11:52
births,
11:53
as well as
11:55
patient or member engagement,
11:57
and satisfaction.
11:59
Aside from those models, I just wanna make,
12:01
another really key point, which is when you
12:04
look at the moms,
12:06
the majority of maternal deaths actually occur after
12:09
delivery. Over half of them occur
12:11
between, you know, seven days to a year
12:13
postpartum, and it's largely driven
12:16
by cardiovascular,
12:17
maternal,
12:19
cardiovascular conditions,
12:20
mental health, and substance use disorder. So really
12:23
CBD and behavioral health. And so that then
12:26
leads to looking at, like, what are the
12:29
evidence based interventions
12:30
from a policy side? It's about continuous,
12:33
coverage
12:34
and proactive engagement
12:36
through twelve months. What's
12:38
the really good news is almost every single
12:40
state
12:41
has expanded,
12:42
Medicaid eligibility
12:44
for women, twelve months postpartum.
12:47
So that enables us as a Medicare managed
12:49
care plan to really lean in and engage
12:52
them around
12:53
blood pressure control, you know,
12:56
diagnosing and addressing postpartum depression, addressing substance use
12:59
disorders. And then that leads to the second
13:01
piece, which is integrated care models
13:04
where you actually integrate chronic care, physical health,
13:07
behavioral health,
13:08
substance use
13:10
disorder services,
13:12
are really strongly supported by the evidence in
13:14
terms of not
13:16
again, for these high risk women,
13:18
creating more holistic whole person care models as
13:21
opposed to kind of fragmented
13:23
parallel interventions,
13:26
is
13:27
are the types of models that we're looking
13:29
to.
13:30
Understood. So more midwifery
13:32
doula group prenatal
13:34
care models,
13:36
hopefully scaled across the country and across Centene's
13:39
Medicaid markets. And I have to say, it's
13:41
also been very interesting, Alice, over these last
13:43
few years, seen
13:45
state Medicaid programs incorporate
13:47
things like doula coverage,
13:49
into their into their clinical pathways.
13:52
It really seems to be
13:54
a government private industry effort here, to incorporate
13:57
more of these interventions all over. I think
14:00
that's a wonderful development because, again, I think
14:03
following the evidence,
14:04
figuring out what the,
14:07
most cost effective
14:09
member patient person centric interventions
14:12
is a place where
14:15
having a Medicaid agency
14:16
incentivize it allows us as MCOs to step
14:20
up and really be that partner. Yeah. Definitely.
14:22
Definitely. And I wonder
14:25
going back to you mentioned
14:26
you have a fiduciary duty,
14:29
to to get the best outcomes,
14:32
on behalf of of providing this this government
14:35
service all over the country. And so what
14:37
are some of the the maternal and and
14:40
child health metrics that,
14:42
Centene is really prioritizing
14:44
internally right now? And and how does this
14:46
partnership with Heartland
14:48
help you build a better data infrastructure so
14:51
that you can track these outcomes that really
14:53
matter beyond,
14:55
just the care delivery?
14:56
Yeah. Absolutely. So data has been a strong
14:59
focus for us over the last few years
15:01
writ large,
15:03
focusing on a core set of
15:05
outcome and quality metrics
15:07
that
15:08
we feel represent
15:09
safety and effectiveness
15:11
of maternity care across the perinatal continuum. And
15:14
working with a group like Heartland enables us
15:17
to really hone in on
15:20
starting with a state but then a region,
15:22
to then use that data
15:24
in a,
15:26
proactive way to kind of tailor our interventions,
15:29
continuing to evolve the programs, and make sure
15:31
that those outcomes continue to improve over time.
15:35
So some of the key,
15:37
so obviously, all health plans,
15:39
look to HEDIS.
15:40
And so we have the obstetrical specific HEDIS
15:43
metrics. But in addition to that and this
15:45
is where, again, partnering with other
15:48
entities, whether it's providers
15:50
or
15:51
regional leaders like Heartland Forward who are potentially
15:54
able to to
15:55
aggregate
15:56
more
15:57
diverse types of data is very helpful because
15:59
some of these aren't claims based. I mean,
16:01
the ones I'm about to talk about. So
16:03
we need to look at charts and we
16:04
need to partner with providers, but things like
16:07
low risk c section rates are a key
16:09
measure of obstetric quality because we know that,
16:12
c section bursts can be associated with increased
16:15
maternal morbidity, higher risk in subsequent pregnancies, and,
16:19
of course, increased costs. And so if we
16:21
can avoid those, that is a good thing.
16:23
We also track preterm birth and low birth
16:25
weight rates,
16:27
which we see as a measure of the
16:29
efficacy of prenatal and perinatal care.
16:32
We track severe maternal morbidity rates
16:35
because that gives us a signal around how
16:39
effective has the prenatal
16:41
care been in terms
16:42
of proactively
16:44
and aggressively identifying gaps in diagnosis response care
16:48
coordination.
16:49
The ultimate metric,
16:51
mortality rates, so maternal and infant mortality rates
16:53
is something that we track as a sentinel,
16:57
indicator of, you know, the most severe and
16:59
preventable
17:00
adverse outcomes as,
17:02
when possible. Not all of them obviously are
17:04
preventable, but,
17:06
given
17:06
our rates compared to other industrialized countries, clearly,
17:09
we have a lot of
17:11
room for improvement.
17:12
And then lastly,
17:14
neonatal intensive care, you know, or NICU admission
17:16
rates,
17:18
which,
17:19
again, not all are preventable, but are also
17:22
a
17:23
indication for us of prenatal
17:26
care comprehensiveness
17:27
and quality. So
17:29
taking
17:31
a broader view than just HEDIS and making
17:34
sure that we,
17:36
have
17:36
complete
17:38
high integrity data and then
17:40
sharing that data with our providers and our
17:43
other partners
17:44
is core to how we think we're gonna
17:46
be able to create a shared accountability framework
17:50
and truly move the dial in terms of
17:52
outcomes.
17:54
Well, clearly, a lot that goes into this
17:56
beyond just the claims data, Alice. And and
17:59
to your point, a lot of work still
18:01
needs to be done, to improve
18:04
improve these maternal health outcomes compared to, other
18:07
industrialized
18:08
countries. And so in that vein,
18:10
this is such a massive topic.
18:12
So are there other strategies or initiatives you
18:15
could share with us that Centene has been
18:17
pursuing recently,
18:19
to really address the these maternal and and
18:22
child health outcomes overall?
18:24
Yeah. Thanks for asking that because this is
18:26
a this is an area where I'm really
18:27
proud of our teams,
18:29
because we really have we're not where we
18:31
need to be. I don't think any anyone
18:33
is in The United States, but I think
18:34
we really have stepped back and created,
18:37
a comprehensive,
18:38
holistic approach,
18:40
that includes,
18:42
focusing on access,
18:44
on member engagement,
18:46
education, self management,
18:48
on our care management resources, as well as
18:51
care coordination,
18:52
provider partnerships,
18:53
technology enabled.
18:55
But I think it was pro vendors. Like,
18:57
sometimes people will call them vendors, but they're
18:59
really also providing care, and then community based
19:02
organizations as well as, you know,
19:04
think do tanks like,
19:07
Heartland Forward. And so
19:09
some specific
19:10
examples,
19:11
we have
19:14
a very robust
19:15
care management program called Start Smart for Baby
19:19
where we,
19:21
leverage data
19:23
to identify
19:24
pregnancy
19:25
as early as possible, do risk stratification,
19:28
and then reach out to members in a
19:30
very tailored way
19:32
driven by their needs and their assessments.
19:35
And, again, and in a whole person integrated
19:38
physical
19:39
behavioral, meaning mental and substance use disorder, social
19:43
care model
19:45
that includes comprehensive education
19:48
and
19:49
also
19:50
integrate some of our drivers of health initiatives
19:52
like, food is medicine.
19:54
So, for example, we're piloting a program as
19:56
part of Start Smart for Baby
19:58
to provide funding to high risk members
20:02
so they can order healthy food, blood pressure
20:05
cuffs for folks who have high blood pressure
20:07
and prenatal vitamins. All the things we know
20:09
are
20:11
core to just having a healthy pregnancy, but,
20:13
like,
20:14
trying to reduce or eliminate the barriers to
20:16
being able to take those actions.
20:19
We also just rolled out a first years
20:21
of life program to support kids, from birth
20:24
to two years taking advantage of that continuous
20:26
eligibility postpartum
20:28
to engage the mom and then hopefully keep
20:30
those kids, covered.
20:32
I mentioned before,
20:34
technology
20:35
is a big piece of our strategy,
20:38
particularly when you think about rural communities,
20:40
and just how do you leverage scarce resources,
20:44
in the community and then
20:46
outside the community,
20:47
so that they don't have to spend hours
20:49
traveling. So
20:50
we do,
20:52
traditional virtual health and telehealth where we,
20:55
use that to enable
20:57
earlier prenatal care and access to specialty services
20:59
like maternal funeral medicine or perinatal
21:02
mental health or substance use treatment, which may
21:04
not be available in your community. But then
21:06
we also have been leaning heavily into,
21:09
remote patient monitoring,
21:10
and we have a great project in,
21:13
with Silver Summit Health Plan in Nevada
21:16
where members are monitoring their blood pressure at
21:19
home with nursing support,
21:21
so that, again, because you only have that
21:24
nine month window, if you can have someone
21:26
check their blood pressure at home because they're
21:27
even if they're plugged into care, they're not
21:30
in their
21:31
doctor's office that much. So the remote patient
21:33
monitoring allows us to kinda keep a finger
21:35
on the pulse of how people are doing
21:36
and then proactively reach out and get them
21:38
in and make sure that we can,
21:40
get their blood pressure and diabetes controlled.
21:43
And then,
21:45
you know, we talked about midwives,
21:48
which are a big,
21:49
area of focus. The doulas are another,
21:53
that I also had mentioned before. We have
21:55
partnerships with community based doulas
21:57
where we actively work with, again, community based
22:01
organizations to help them understand how do you
22:03
even partner with an MCO. How do you
22:05
bill an MCO? So we do a lot
22:06
of technical assistance
22:08
in order to enable CBOs and community
22:12
organizations to effectively partner with us. And then
22:15
the last thing I would mention is we,
22:18
partner with community health centers. So we have
22:21
a three year
22:23
project with the National Association of Community Health
22:26
Centers
22:27
and together,
22:28
launched the maternal child
22:31
health innovation initiative
22:33
to identify
22:34
best practices and create a forum for exchange
22:37
and adoption across community health centers, which are
22:40
the single largest source
22:41
of primary care for low income Americans and
22:43
particularly Medicaid. I think they serve one in
22:45
five Medicaid members right now.
22:47
So the focus will be, leveraging
22:49
again, or hear hear similar themes across all
22:52
these initiative, a virtual care model
22:54
to improve blood pressure control,
22:57
during pregnancy for community health center members.
23:01
Wow. I mean, just so much exciting and
23:04
impactful things going on across the company, Alice.
23:06
So I hope you will keep us updated
23:08
on on what some of these, pediatric
23:10
remote monitoring,
23:12
maternal
23:13
health initiatives,
23:14
besides what we talked about with Heartland, what
23:16
you ultimately achieve through all of these. Before
23:19
we go I love that. What what else
23:20
are we missing? Any other final thoughts you
23:23
wanna share with us or final bits of
23:25
advice you wanna share, while you have the
23:27
ears of a lot of other health plan
23:29
leaders from across the country?
23:31
Not so much advice, but,
23:33
probably a ask, which is
23:35
I think of Medicaid
23:37
as a canary in the coal mine for
23:39
US health care.
23:41
And within Medicaid, I think of rural health
23:43
as a canary in the coal mine,
23:45
you know, within Medicaid.
23:48
The challenges
23:50
to maternal child health and rural settings is
23:52
not unique, but the interventions
23:56
that are successful there can oftentimes
23:58
be scaled to less
24:00
vulnerable
24:01
settings. And so,
24:03
you know, the way we've
24:06
leveraged national insights and resources for local impact,
24:10
data technology provider, pro vendor partnerships,
24:13
is something
24:15
that I would love to see
24:17
our peer organizations do as well. You know,
24:21
there's not a lot of lot going on
24:22
in health care these days. Right?
24:25
Just kidding.
24:26
There's so much going on in health care,
24:28
but to me,
24:30
in this time where a lot
24:33
of payers
24:34
and providers, particularly in the government space, but
24:37
frankly across the ecosystem because we're all tied
24:40
together,
24:41
in times of pressure, I think
24:44
this is a time to double down
24:47
on maternal child health,
24:50
because it is the future,
24:52
of our country. And I think we'd love
24:54
to see providers, payers, and policymakers
24:57
converge around
24:59
the right policies, the right practices,
25:02
the right support,
25:04
similar to how we're doing with Heartland Forward.
25:07
It's a great call out for this current
25:10
moment in time, doctor Chen. So I wanna
25:13
thank you so much for taking the time
25:15
to sit down with us, for sharing your
25:17
insights with our listeners, and for telling us
25:20
a little bit about all the impactful work
25:22
going on under your team at Centene. We
25:25
we really appreciate it. My pleasure. Thank you
25:27
so much for having me. Absolutely. And to
25:30
our listeners, if you'd like to listen to
25:32
more podcasts from Becker's Healthcare, you can visit
25:35
beckers hospital review dot com.