6/22/23: boosting production at production agencies; building a collaboration ecosystem at DHS
The Department of Veterans Affairs and the IRS are two agencies dealing with backlogs for citizen services. The VA has a claims backlog in the Veterans Benefits Administration; the IRS has a backlog of tax returns. Paul Lawrence, former Undersecretary for Benefits at the Department of Veterans Affairs and his co-author Mark Abramson have a piece in Gov Exec titled “Helping Production Agencies Deliver.” They’re also co-authors of the book “Succeeding as a Political Executive: 50 Insights from Experience.” Paul explains how production agencies can get ahead of their workloads - and stay ahead…
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