Latest / Omni Talk Retail / Unlocking Omnichannel Success: Insights From Ahold Delhaize CEO Frans Muller

Transcript

Unlocking Omnichannel Success: Insights From Ahold Delhaize CEO Frans Muller · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:01
  This
• 0:01
  is
• 0:01
  omni
• 0:01
  talk
• 0:02
  retail.
• 0:02
  I'm
• 0:02
  Chris
• 0:02
  Walton.
• 0:03
  And
• 0:03
  I'm
• 0:03
  Ann
• 0:03
  Mazingo.
• 0:04
  And
• 0:04
  we
• 0:04
  are
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:05
  once
• 0:05
  again
• 0:05
  from
• 0:05
  the
• 0:05
  fusion
• 0:06
  group's
• 0:06
  booth
• 0:07
  at
• 0:07
  grocery
• 0:07
  shop.
• 0:08
  Booth
• 0:08
  a
• 0:09
  two
• 0:09
  10.
• 0:10
  I
• 0:10
  got
• 0:10
  that
• 0:11
  right.
• 0:11
  Anne.
• 0:11
  A
• 0:11
  210.
• 0:12
  A
• 0:12
  210.
• 0:12
  That's
• 0:13
  a
• 0:13
  good
• 0:13
  way
• 0:13
  to
• 0:13
  say
• 0:13
  it.
• 0:13
  Ann.
• 0:13
  Yes.
• 0:14
  And
• 0:14
  it
• 0:14
  is
• 0:15
  with
• 0:15
  great
• 0:15
  pleasure
• 0:15
  that
• 0:16
  I
• 0:16
  introduce
• 0:16
  the
• 0:17
  man
• 0:17
  standing
• 0:17
  between
• 0:17
  us.
• 0:18
  Anne.
• 0:18
  Yes,
• 0:18
  and
• 0:19
  that
• 0:19
  is
• 0:19
  mister.
• 0:19
  Franz
• 0:20
  Miller.
• 0:21
  Miller,
• 0:22
  the
• 0:22
  president
• 0:23
  and
• 0:23
  CEO
• 0:23
  of
• 0:23
  Ajo
• 0:24
  Delays.
• 0:25
  Franz,
• 0:25
  welcome
• 0:25
  to
• 0:25
  Amitalk.
• 0:26
  It's
• 0:26
  great
• 0:26
  to
• 0:26
  have
• 0:27
  you
• 0:27
  here.
• 0:27
  It's
• 0:28
  unbelievable.
• 0:28
  Nice
• 0:28
  to
• 0:29
  be
• 0:29
  here
• 0:29
  at
• 0:29
  8210,
• 0:30
  and
• 0:31
  I'm
• 0:31
  looking
• 0:31
  forward
• 0:31
  to
• 0:32
  be
• 0:32
  a
• 0:32
  part
• 0:32
  of
• 0:32
  it
• 0:33
  today.
• 0:33
  Well,
• 0:33
  France,
• 0:34
  please
• 0:34
  share
• 0:35
  with
• 0:35
  our
• 0:35
  audience,
• 0:35
  who
• 0:36
  may
• 0:36
  not
• 0:36
  be
• 0:36
  familiar
• 0:37
  about
• 0:37
  Ajo
• 0:37
  del
• 0:37
  Hayes,
• 0:38
  a
• 0:38
  little
• 0:38
  bit
• 0:38
  about
• 0:39
  the
• 0:40
  business
• 0:41
  and
• 0:41
  kind
• 0:42
  of
• 0:42
  where
• 0:42
  you
• 0:42
  are,
• 0:43
  what
• 0:43
  countries
• 0:43
  you're
• 0:43
  in,
• 0:43
  that
• 0:44
  kind
• 0:44
  of
• 0:44
  thing.
• 0:45
  Au
• 0:45
  the
• 0:45
  less
• 0:46
  is
• 0:46
  a
• 0:46
  little
• 0:46
  difficult
• 0:47
  name
• 0:47
  to
• 0:47
  pronounce
• 0:48
  to
• 0:48
  start
• 0:48
  with,
• 0:49
  and
• 0:49
  a
• 0:49
  lot
• 0:49
  of
• 0:50
  folks
• 0:50
  in
• 0:50
  the
• 0:51
  US
• 0:51
  don't
• 0:51
  know
• 0:51
  that
• 0:52
  name
• 0:52
  as
• 0:52
  a
• 0:53
  retailer
• 0:53
  name.
• 0:54
  But
• 0:54
  we
• 0:54
  operate
• 0:54
  five
• 0:55
  brands
• 0:55
  in
• 0:55
  the
• 0:55
  US,
• 0:56
  60%
• 0:56
  of
• 0:56
  our
• 0:57
  total
• 0:57
  businesses
• 0:57
  here.
• 0:58
  So
• 0:58
  that's
• 0:58
  about
• 0:59
  $16
• 0:59
  billion
• 1:00
  here
• 1:01
  on
• 1:01
  the
• 1:01
  east
• 1:01
  coast.
• 1:02
  So
• 1:02
  we
• 1:02
  operate
• 1:03
  from
• 1:03
  the
• 1:03
  north
• 1:04
  in
• 1:04
  Maine
• 1:04
  to
• 1:04
  the
• 1:05
  Carolinas,
• 1:06
  and
• 1:06
  the
• 1:06
  rest
• 1:06
  of
• 1:06
  the
• 1:07
  business
• 1:07
  is
• 1:07
  in
• 1:08
  Europe
• 1:08
  and
• 1:08
  Indonesia.
• 1:09
  So
• 1:11
  we
• 1:11
  are
• 1:11
  a
• 1:11
  little
• 1:12
  mix
• 1:12
  of
• 1:12
  us
• 1:13
  and
• 1:13
  Europe
• 1:13
  retailers.
• 1:15
  We
• 1:15
  operate
• 1:16
  supermarkets.
• 1:17
  We
• 1:17
  have
• 1:18
  98%
• 1:19
  of
• 1:20
  our
• 1:20
  sales
• 1:20
  is
• 1:20
  in
• 1:21
  food.
• 1:21
  We
• 1:22
  also
• 1:22
  operate
• 1:22
  a
• 1:22
  very
• 1:23
  nice
• 1:23
  platform
• 1:24
  in
• 1:25
  a
• 1:25
  marketplace
• 1:25
  in
• 1:26
  the
• 1:26
  Benelux
• 1:26
  countries,
• 1:27
  which
• 1:27
  is
• 1:27
  very
• 1:27
  successful,
• 1:28
  a
• 1:28
  market
• 1:28
  leader
• 1:29
  there.
• 1:29
  It's
• 1:29
  called
• 1:29
  Bol
• 1:30
  Bol.
• 1:31
  So
• 1:31
  if
• 1:31
  you're
• 1:31
  a
• 1:31
  readership
• 1:32
  or
• 1:32
  you're
• 1:32
  a
• 1:32
  listenership,
• 1:33
  you
• 1:33
  have
• 1:33
  to
• 1:33
  google
• 1:34
  that.
• 1:34
  It's
• 1:34
  pretty
• 1:34
  cool
• 1:35
  company
• 1:35
  also.
• 1:36
  And
• 1:37
  that's
• 1:38
  our
• 1:38
  company.
• 1:38
  We
• 1:38
  have
• 1:38
  number
• 1:39
  one
• 1:39
  in
• 1:39
  two
• 1:39
  positions
• 1:40
  along
• 1:40
  the
• 1:40
  whole
• 1:40
  east
• 1:40
  coast,
• 1:41
  and
• 1:42
  we
• 1:43
  have
• 1:43
  in
• 1:43
  total
• 1:43
  16
• 1:44
  brands
• 1:44
  in
• 1:45
  our
• 1:45
  company.
• 1:45
  So
• 1:46
  a
• 1:46
  little
• 1:46
  bit
• 1:46
  different
• 1:46
  than
• 1:46
  a
• 1:46
  few
• 1:47
  competitors
• 1:47
  with
• 1:48
  one
• 1:48
  brand
• 1:48
  on
• 1:48
  the
• 1:48
  facade.
• 1:49
  We
• 1:50
  believe
• 1:50
  in
• 1:50
  local,
• 1:50
  we
• 1:51
  believe
• 1:51
  in
• 1:51
  closer
• 1:51
  to
• 1:51
  communities.
• 1:52
  And
• 1:53
  most
• 1:53
  of
• 1:53
  our
• 1:53
  brands
• 1:54
  are
• 1:54
  more
• 1:54
  than
• 1:55
  decades
• 1:55
  young.
• 1:56
  And
• 1:57
  the
• 1:57
  oldest
• 1:57
  one
• 1:57
  is
• 1:57
  155
• 1:58
  years
• 1:58
  old.
• 1:59
  And
• 1:59
  how
• 2:00
  long
• 2:00
  have
• 2:00
  you
• 2:00
  been
• 2:00
  in
• 2:00
  this
• 2:01
  role?
• 2:02
  In
• 2:02
  this
• 2:03
  role?
• 2:03
  It's
• 2:03
  about
• 2:03
  eight
• 2:04
  years
• 2:04
  now.
• 2:04
  Okay.
• 2:05
  And
• 2:05
  you
• 2:05
  see,
• 2:06
  you
• 2:06
  oversee
• 2:07
  all
• 2:07
  of
• 2:07
  that?
• 2:08
  I'm
• 2:08
  supposed
• 2:09
  to.
• 2:11
  That's
• 2:11
  my
• 2:11
  job
• 2:12
  description
• 2:12
  at
• 2:12
  least,
• 2:12
  right?
• 2:12
  I
• 2:13
  think
• 2:13
  so,
• 2:13
  yeah.
• 2:13
  Yeah,
• 2:13
  yeah.
• 2:14
  I
• 2:14
  mean,
• 2:14
  you
• 2:14
  just
• 2:15
  listed
• 2:15
  off
• 2:16
  a
• 2:16
  few
• 2:17
  minutes
• 2:17
  all
• 2:18
  of
• 2:18
  the
• 2:18
  properties
• 2:19
  that
• 2:19
  you
• 2:19
  oversee.
• 2:20
  It's
• 2:20
  quite
• 2:20
  a
• 2:20
  job
• 2:20
  responsibility.
• 2:21
  Yes,
• 2:21
  it
• 2:21
  is.
• 2:22
  We
• 2:23
  also
• 2:23
  have
• 2:23
  400,000
• 2:24
  team
• 2:25
  members.
• 2:25
  400,000.
• 2:26
  Wow.
• 2:26
  Who
• 2:27
  are
• 2:27
  helping
• 2:27
  and
• 2:27
  who
• 2:27
  supporting
• 2:28
  and
• 2:28
  who
• 2:28
  do
• 2:29
  a
• 2:29
  terrific
• 2:30
  job
• 2:30
  for
• 2:30
  us.
• 2:30
  And
• 2:31
  what
• 2:31
  are
• 2:31
  some
• 2:31
  of
• 2:31
  those
• 2:31
  banners
• 2:32
  in
• 2:32
  the
• 2:32
  states?
• 2:33
  What
• 2:33
  are
• 2:33
  they
• 2:33
  called?
• 2:33
  Yeah.
• 2:34
  So
• 2:34
  in
• 2:34
  the
• 2:34
  north,
• 2:35
  we
• 2:35
  have
• 2:35
  Hanaford.
• 2:36
  Yep.
• 2:37
  Main,
• 2:37
  Vermont,
• 2:38
  Mass.
• 2:39
  Then
• 2:40
  we
• 2:40
  have
• 2:41
  stop
• 2:41
  and
• 2:41
  shop
• 2:42
  in
• 2:42
  Massachusetts,
• 2:43
  New
• 2:43
  England
• 2:44
  and
• 2:44
  New
• 2:44
  York.
• 2:45
  Then
• 2:45
  we
• 2:45
  have
• 2:46
  the
• 2:46
  giant
• 2:46
  company
• 2:46
  in
• 2:47
  Pennsylvania.
• 2:48
  Then
• 2:49
  we
• 2:49
  have
• 2:49
  the
• 2:49
  giant
• 2:49
  food
• 2:50
  company
• 2:50
  in
• 2:50
  Washington,
• 2:51
  Baltimore,
• 2:52
  and
• 2:52
  we
• 2:52
  have
• 2:52
  food
• 2:52
  lion
• 2:53
  in
• 2:53
  the
• 2:53
  Carolinas.
• 2:54
  But
• 2:54
  they
• 2:54
  are
• 2:54
  in
• 2:55
  total
• 2:55
  ten
• 2:55
  states
• 2:55
  in
• 2:56
  the
• 2:56
  south.
• 2:56
  And
• 2:57
  all
• 2:57
  brands
• 2:58
  have
• 2:58
  number
• 2:58
  one
• 2:58
  or
• 2:58
  two
• 2:58
  positions
• 2:59
  in
• 2:59
  their
• 2:59
  dmas,
• 3:01
  their
• 3:01
  market
• 3:01
  areas.
• 3:02
  And,
• 3:03
  yeah,
• 3:03
  we
• 3:03
  have
• 3:05
  pretty
• 3:05
  good
• 3:05
  business
• 3:06
  overall.
• 3:06
  Yeah.
• 3:07
  Right.
• 3:07
  Okay.
• 3:08
  So
• 3:08
  you
• 3:08
  came
• 3:09
  a
• 3:09
  long
• 3:09
  way
• 3:09
  to
• 3:10
  speak
• 3:10
  on
• 3:10
  stage
• 3:10
  today.
• 3:11
  I'm
• 3:11
  curious,
• 3:12
  what
• 3:12
  did
• 3:12
  you
• 3:12
  talk
• 3:12
  about?
• 3:14
  I
• 3:14
  got
• 3:14
  some
• 3:15
  very
• 3:15
  good
• 3:15
  questions
• 3:15
  from
• 3:16
  Melissa
• 3:16
  Repko
• 3:16
  from
• 3:17
  CNBC,
• 3:17
  and
• 3:18
  she
• 3:18
  wanted
• 3:18
  to
• 3:18
  know
• 3:18
  a
• 3:18
  little
• 3:18
  bit
• 3:19
  more
• 3:19
  about
• 3:19
  the
• 3:19
  company.
• 3:19
  So,
• 3:19
  a
• 3:19
  little
• 3:20
  bit.
• 3:20
  The
• 3:20
  question
• 3:21
  you
• 3:21
  asked
• 3:21
  me.
• 3:22
  Oh,
• 3:22
  I
• 3:22
  steal
• 3:22
  all
• 3:23
  my
• 3:23
  questions
• 3:23
  from
• 3:23
  Melissa
• 3:24
  rep.
• 3:24
  No,
• 3:24
  no,
• 3:24
  no.
• 3:26
  There's
• 3:26
  no
• 3:27
  pluggy
• 3:27
  out
• 3:27
  here.
• 3:27
  I
• 3:28
  don't
• 3:28
  believe
• 3:28
  that.
• 3:28
  So,
• 3:29
  no.
• 3:30
  So
• 3:30
  we
• 3:30
  talk
• 3:30
  a
• 3:30
  little
• 3:30
  bit
• 3:31
  about
• 3:31
  who
• 3:31
  we
• 3:31
  are.
• 3:32
  We
• 3:32
  talk
• 3:32
  a
• 3:32
  little
• 3:32
  bit
• 3:33
  about
• 3:34
  our
• 3:34
  four
• 3:34
  years
• 3:35
  strategy
• 3:35
  growing
• 3:35
  together.
• 3:36
  We
• 3:37
  talked
• 3:37
  about
• 3:37
  a
• 3:37
  few
• 3:37
  elements
• 3:38
  on
• 3:38
  how
• 3:38
  do
• 3:38
  we
• 3:38
  like
• 3:38
  to
• 3:39
  grow,
• 3:40
  how
• 3:40
  did
• 3:41
  consumers
• 3:41
  change
• 3:42
  in
• 3:42
  the
• 3:42
  last
• 3:42
  couple
• 3:42
  of
• 3:43
  years,
• 3:43
  and
• 3:43
  what
• 3:43
  do
• 3:43
  you
• 3:43
  think
• 3:44
  going
• 3:44
  forward?
• 3:45
  Of
• 3:45
  course,
• 3:45
  we
• 3:45
  talked
• 3:45
  at
• 3:46
  the
• 3:46
  grocery
• 3:46
  shop
• 3:46
  about
• 3:48
  e
• 3:48
  commerce,
• 3:49
  digital
• 3:49
  media,
• 3:50
  and
• 3:50
  these
• 3:51
  kind
• 3:51
  of
• 3:51
  things,
• 3:51
  as
• 3:51
  you
• 3:51
  can
• 3:51
  imagine.
• 3:52
  Yes,
• 3:52
  yes,
• 3:52
  as
• 3:53
  you
• 3:53
  can
• 3:53
  imagine.
• 3:54
  And
• 3:54
  we
• 3:55
  talked
• 3:55
  also
• 3:55
  a
• 3:55
  little
• 3:55
  bit
• 3:55
  more
• 3:56
  about
• 3:56
  private
• 3:57
  label,
• 3:57
  which
• 3:58
  is,
• 3:58
  of
• 3:58
  course,
• 3:58
  an
• 3:58
  important
• 3:59
  driver
• 3:59
  for
• 3:59
  growth
• 4:00
  and
• 4:00
  differentiation.
• 4:01
  Well,
• 4:02
  I
• 4:03
  heard
• 4:03
  from
• 4:03
  a
• 4:03
  few
• 4:03
  people
• 4:04
  who
• 4:04
  heard
• 4:04
  your
• 4:05
  session
• 4:05
  that
• 4:06
  one
• 4:06
  of
• 4:06
  the
• 4:06
  key
• 4:07
  things
• 4:07
  that
• 4:07
  you
• 4:08
  were
• 4:08
  focused
• 4:08
  on
• 4:08
  in
• 4:08
  that
• 4:09
  conversation
• 4:09
  was
• 4:09
  talking
• 4:10
  about
• 4:10
  retail
• 4:10
  media.
• 4:11
  But
• 4:12
  of
• 4:12
  all
• 4:12
  the
• 4:12
  things
• 4:12
  you
• 4:12
  just
• 4:13
  mentioned,
• 4:13
  retail
• 4:14
  media,
• 4:14
  ecom
• 4:15
  growth,
• 4:16
  digitization
• 4:16
  of
• 4:17
  the
• 4:17
  stores,
• 4:17
  is
• 4:18
  there
• 4:18
  one
• 4:18
  thing
• 4:18
  that
• 4:19
  kind
• 4:19
  of
• 4:19
  takes
• 4:19
  priority
• 4:20
  in
• 4:20
  your
• 4:20
  mind
• 4:21
  over
• 4:21
  the
• 4:21
  other?
• 4:22
  All
• 4:22
  of
• 4:22
  those
• 4:22
  initiatives,
• 4:23
  like,
• 4:23
  is
• 4:23
  something,
• 4:23
  does
• 4:24
  something
• 4:24
  rise
• 4:24
  to
• 4:24
  the
• 4:24
  top?
• 4:27
  The
• 4:27
  one
• 4:27
  thing
• 4:27
  which
• 4:28
  is,
• 4:28
  of
• 4:28
  course,
• 4:28
  rising
• 4:29
  to
• 4:29
  the
• 4:29
  top
• 4:29
  is
• 4:30
  how
• 4:31
  can
• 4:31
  we,
• 4:32
  as
• 4:32
  an
• 4:32
  omnichannel
• 4:33
  company
• 4:34
  in
• 4:34
  bricks
• 4:34
  and
• 4:34
  mortar
• 4:35
  and
• 4:35
  online,
• 4:36
  can
• 4:36
  bring
• 4:37
  the
• 4:37
  best
• 4:37
  customer
• 4:38
  value
• 4:38
  proposition
• 4:39
  to
• 4:39
  the
• 4:39
  table?
• 4:40
  And
• 4:40
  how
• 4:40
  can
• 4:40
  we
• 4:40
  excite
• 4:41
  and
• 4:42
  satisfy
• 4:43
  our
• 4:43
  customer
• 4:43
  base?
• 4:44
  We
• 4:44
  have
• 4:44
  roughly
• 4:44
  63
• 4:45
  million
• 4:46
  customers
• 4:46
  a
• 4:46
  week.
• 4:47
  So
• 4:47
  it's
• 4:48
  a
• 4:48
  few
• 4:48
  folks
• 4:48
  to
• 4:49
  make
• 4:49
  happy.
• 4:50
  That's
• 4:50
  a
• 4:50
  lot.
• 4:51
  And
• 4:52
  I
• 4:52
  think
• 4:52
  that
• 4:52
  is
• 4:52
  the
• 4:53
  top
• 4:53
  of
• 4:53
  mind.
• 4:53
  And
• 4:53
  all
• 4:54
  the
• 4:54
  other
• 4:54
  elements
• 4:54
  are
• 4:55
  more
• 4:55
  or
• 4:55
  less
• 4:56
  support
• 4:56
  factors
• 4:57
  to
• 4:57
  make
• 4:57
  that
• 4:57
  happen.
• 4:58
  Okay.
• 4:58
  So
• 4:59
  it's
• 4:59
  focused
• 4:59
  on
• 4:59
  the
• 4:59
  customer.
• 5:00
  And
• 5:00
  of
• 5:01
  those,
• 5:01
  is
• 5:02
  there
• 5:02
  a
• 5:02
  technology
• 5:03
  or
• 5:04
  an
• 5:04
  area
• 5:04
  of
• 5:05
  investment
• 5:05
  that
• 5:05
  you
• 5:05
  feel
• 5:05
  like
• 5:06
  is
• 5:06
  most
• 5:06
  important
• 5:06
  right
• 5:07
  now
• 5:07
  for
• 5:07
  retail
• 5:07
  investors?
• 5:08
  The
• 5:08
  most
• 5:09
  foundational
• 5:10
  for
• 5:10
  us
• 5:10
  is
• 5:11
  proper
• 5:11
  and
• 5:12
  clean
• 5:12
  data.
• 5:13
  Okay.
• 5:13
  Okay.
• 5:14
  Interesting
• 5:15
  to
• 5:15
  make
• 5:15
  sure
• 5:15
  that
• 5:16
  you
• 5:16
  have
• 5:17
  the
• 5:17
  right
• 5:17
  data.
• 5:18
  So
• 5:18
  you
• 5:18
  have
• 5:19
  fact
• 5:19
  based,
• 5:19
  which
• 5:19
  is
• 5:20
  okay.
• 5:21
  80%
• 5:21
  of
• 5:22
  our
• 5:22
  customers
• 5:22
  will
• 5:22
  buy
• 5:23
  through
• 5:23
  loyalty
• 5:23
  systems
• 5:24
  in
• 5:24
  2028.
• 5:25
  That
• 5:25
  is
• 5:25
  now
• 5:26
  roughly
• 5:26
  65%.
• 5:27
  So
• 5:28
  we
• 5:28
  are
• 5:28
  rich
• 5:29
  in
• 5:30
  data,
• 5:30
  in
• 5:30
  knowledge
• 5:31
  and
• 5:31
  insights,
• 5:32
  I
• 5:32
  must
• 5:32
  say.
• 5:33
  And
• 5:34
  that
• 5:34
  we
• 5:34
  can
• 5:34
  use
• 5:35
  to
• 5:35
  make
• 5:36
  your
• 5:37
  expectation
• 5:38
  even
• 5:38
  more
• 5:39
  satisfied
• 5:39
  by
• 5:40
  giving
• 5:41
  you
• 5:42
  a
• 5:42
  better
• 5:42
  product
• 5:43
  or
• 5:43
  a
• 5:43
  better
• 5:43
  customer
• 5:43
  experience
• 5:45
  or
• 5:45
  a
• 5:45
  more
• 5:46
  seamless
• 5:46
  journey,
• 5:47
  or
• 5:48
  an
• 5:48
  experience
• 5:49
  where
• 5:49
  you
• 5:49
  can
• 5:49
  combine
• 5:50
  a
• 5:50
  to
• 5:51
  go
• 5:51
  store
• 5:52
  with
• 5:53
  retail
• 5:54
  online
• 5:55
  with
• 5:55
  the
• 5:55
  full
• 5:55
  shop.
• 5:56
  And
• 5:56
  that
• 5:57
  is
• 5:57
  what
• 5:57
  we
• 5:58
  try
• 5:58
  to
• 5:58
  do.
• 5:58
  And
• 5:58
  we
• 5:58
  are
• 5:58
  already
• 5:59
  a
• 5:59
  long
• 5:59
  time
• 5:59
  in
• 5:59
  omnichannel.
• 6:01
  I
• 6:01
  mean,
• 6:02
  you
• 6:02
  heard
• 6:02
  the
• 6:02
  stories,
• 6:03
  and
• 6:03
  years
• 6:03
  ago,
• 6:04
  the
• 6:04
  people
• 6:04
  said
• 6:05
  there
• 6:05
  will
• 6:05
  be
• 6:05
  no
• 6:05
  stores
• 6:05
  anymore.
• 6:06
  Right?
• 6:07
  You
• 6:07
  might
• 6:07
  have
• 6:07
  heard
• 6:07
  about
• 6:08
  it.
• 6:08
  Yeah.
• 6:09
  And
• 6:10
  we
• 6:10
  always
• 6:10
  said,
• 6:10
  no,
• 6:10
  no,
• 6:12
  online
• 6:12
  will
• 6:13
  grow
• 6:13
  and
• 6:14
  will
• 6:14
  grow
• 6:14
  with
• 6:14
  a
• 6:14
  faster
• 6:15
  pace
• 6:15
  than
• 6:16
  bricks
• 6:16
  and
• 6:16
  mortar,
• 6:17
  which
• 6:17
  it
• 6:17
  did.
• 6:18
  But
• 6:18
  stores
• 6:18
  will
• 6:19
  be
• 6:19
  super
• 6:19
  important.
• 6:19
  And
• 6:20
  omnichannel
• 6:20
  is,
• 6:21
  for
• 6:21
  us,
• 6:21
  the
• 6:21
  name
• 6:21
  of
• 6:22
  the
• 6:22
  game.
• 6:22
  Yeah,
• 6:22
  well,
• 6:23
  omnichannel
• 6:23
  is
• 6:23
  really
• 6:23
  not
• 6:23
  anything
• 6:24
  new,
• 6:24
  too.
• 6:24
  I
• 6:24
  mean,
• 6:24
  we've
• 6:25
  been
• 6:25
  doing
• 6:25
  omnichannel
• 6:25
  things
• 6:26
  as
• 6:26
  grocers
• 6:26
  for
• 6:26
  a
• 6:26
  long
• 6:26
  time.
• 6:27
  We've
• 6:27
  had
• 6:27
  places
• 6:28
  where
• 6:28
  you
• 6:28
  could
• 6:28
  drive
• 6:28
  up
• 6:29
  and
• 6:29
  get
• 6:29
  your
• 6:29
  groceries
• 6:29
  put
• 6:29
  in
• 6:30
  your
• 6:30
  car
• 6:30
  and
• 6:30
  that
• 6:30
  kind
• 6:30
  of
• 6:30
  thing,
• 6:30
  too.
• 6:31
  But
• 6:31
  I
• 6:31
  want
• 6:31
  to
• 6:31
  single
• 6:31
  you
• 6:32
  out
• 6:32
  for
• 6:32
  a
• 6:32
  second
• 6:32
  because.
• 6:33
  And
• 6:34
  Fraz
• 6:34
  might
• 6:34
  be
• 6:34
  a
• 6:34
  needle
• 6:35
  in
• 6:35
  a
• 6:35
  stack
• 6:35
  of
• 6:35
  needles
• 6:35
  because
• 6:36
  he's
• 6:36
  a
• 6:36
  retail
• 6:37
  CEO
• 6:37
  that
• 6:37
  just
• 6:38
  said
• 6:38
  he's
• 6:38
  focused
• 6:38
  on
• 6:39
  data.
• 6:39
  Yes.
• 6:39
  Which
• 6:40
  is
• 6:40
  something
• 6:40
  that
• 6:40
  we've
• 6:41
  never
• 6:41
  heard
• 6:41
  in
• 6:42
  our
• 6:42
  history
• 6:42
  of
• 6:42
  doing.
• 6:43
  He
• 6:43
  said
• 6:43
  the
• 6:43
  customer
• 6:44
  first,
• 6:44
  and
• 6:45
  then
• 6:45
  he
• 6:45
  said
• 6:45
  data.
• 6:46
  So
• 6:47
  you
• 6:47
  check
• 6:47
  the
• 6:47
  right
• 6:48
  boxes
• 6:48
  in
• 6:48
  the
• 6:49
  right
• 6:49
  order.
• 6:49
  But,
• 6:49
  yes,
• 6:50
  data
• 6:50
  is.
• 6:50
  But
• 6:50
  that
• 6:50
  has
• 6:51
  never
• 6:51
  been
• 6:51
  said
• 6:51
  by
• 6:52
  a
• 6:52
  retail
• 6:52
  CEO
• 6:52
  on
• 6:52
  our
• 6:53
  history
• 6:53
  of
• 6:53
  our
• 6:53
  show.
• 6:53
  So
• 6:53
  kudos
• 6:54
  to
• 6:54
  you
• 6:54
  because
• 6:54
  we're
• 6:55
  always
• 6:55
  talking
• 6:55
  about
• 6:55
  kudos.
• 6:56
  Needle
• 6:57
  sounds
• 6:57
  quite
• 6:58
  sharp,
• 6:58
  by
• 6:58
  the
• 6:58
  way.
• 7:01
  I
• 7:01
  think
• 7:02
  good
• 7:02
  data.
• 7:02
  Sharp's
• 7:03
  the
• 7:03
  right
• 7:03
  word,
• 7:03
  though.
• 7:03
  Good
• 7:03
  data
• 7:04
  is
• 7:04
  the
• 7:04
  right
• 7:05
  word.
• 7:05
  Yeah.
• 7:05
  Good
• 7:05
  data
• 7:06
  to
• 7:06
  understand
• 7:07
  you
• 7:07
  better.
• 7:07
  Good
• 7:08
  data
• 7:08
  to
• 7:08
  build
• 7:08
  a
• 7:08
  category,
• 7:09
  good
• 7:09
  data
• 7:09
  to
• 7:10
  do
• 7:10
  the
• 7:10
  forecasting
• 7:11
  into
• 7:11
  supply
• 7:12
  chain.
• 7:12
  And
• 7:12
  we
• 7:13
  talked
• 7:13
  a
• 7:13
  little
• 7:13
  bit
• 7:13
  of
• 7:13
  AI
• 7:14
  and
• 7:14
  gen
• 7:14
  AI
• 7:15
  at
• 7:15
  the
• 7:16
  fair
• 7:16
  here
• 7:16
  as
• 7:16
  well,
• 7:17
  at
• 7:18
  the
• 7:18
  grocery
• 7:18
  shop
• 7:18
  as
• 7:18
  well.
• 7:19
  And
• 7:19
  I
• 7:19
  think
• 7:20
  good
• 7:20
  data
• 7:20
  combined
• 7:21
  with
• 7:21
  revised
• 7:22
  tooling
• 7:22
  technology
• 7:23
  can
• 7:23
  do
• 7:24
  a
• 7:24
  lot
• 7:24
  of
• 7:24
  things
• 7:24
  good
• 7:24
  and
• 7:25
  to
• 7:25
  save
• 7:26
  money,
• 7:26
  better
• 7:27
  efficiencies,
• 7:28
  to
• 7:28
  save
• 7:28
  food
• 7:28
  waste,
• 7:29
  all
• 7:29
  these
• 7:29
  kind
• 7:29
  of
• 7:30
  things.
• 7:30
  So,
• 7:31
  yeah,
• 7:31
  I'm
• 7:31
  quite
• 7:32
  excited
• 7:32
  about
• 7:32
  data.
• 7:33
  That's
• 7:33
  great
• 7:33
  to
• 7:33
  hear
• 7:33
  that
• 7:33
  that's
• 7:34
  a
• 7:34
  priority
• 7:34
  for
• 7:35
  you.
• 7:35
  Thank
• 7:35
  you.
• 7:35
  I
• 7:35
  love
• 7:35
  it.
• 7:36
  We
• 7:36
  love
• 7:36
  that.
• 7:36
  We
• 7:37
  love
• 7:37
  hearing
• 7:37
  that.
• 7:37
  So
• 7:38
  I
• 7:38
  want
• 7:38
  to
• 7:38
  ask
• 7:38
  you
• 7:39
  on
• 7:39
  a
• 7:39
  similar
• 7:40
  thread.
• 7:40
  So
• 7:41
  retail
• 7:41
  media,
• 7:42
  it's
• 7:42
  been
• 7:42
  the
• 7:42
  talk
• 7:42
  of
• 7:42
  the
• 7:43
  town
• 7:43
  now
• 7:43
  for
• 7:43
  a
• 7:43
  few
• 7:44
  years.
• 7:44
  How
• 7:44
  do
• 7:45
  you,
• 7:45
  in
• 7:45
  your
• 7:45
  role
• 7:45
  as
• 7:46
  CEO,
• 7:46
  define
• 7:47
  retail
• 7:48
  media?
• 7:49
  And
• 7:49
  how
• 7:49
  do
• 7:49
  you
• 7:49
  think,
• 7:49
  is
• 7:50
  it
• 7:50
  more
• 7:50
  than
• 7:50
  advertising?
• 7:51
  Like,
• 7:51
  how
• 7:51
  do
• 7:51
  you
• 7:51
  think
• 7:52
  about
• 7:52
  that
• 7:52
  whole
• 7:52
  concept?
• 7:55
  Retail
• 7:55
  media
• 7:56
  in
• 7:56
  itself,
• 7:58
  I
• 7:58
  would
• 7:58
  say,
• 8:01
  is
• 8:01
  more
• 8:02
  providing
• 8:04
  better
• 8:05
  insights,
• 8:05
  which
• 8:06
  you
• 8:06
  make
• 8:06
  available
• 8:06
  to
• 8:07
  the
• 8:07
  parties
• 8:07
  in
• 8:07
  your
• 8:08
  supply
• 8:08
  chain.
• 8:08
  Okay,
• 8:10
  so
• 8:10
  if
• 8:11
  we
• 8:11
  have
• 8:11
  more
• 8:11
  knowledge
• 8:12
  about
• 8:12
  categories
• 8:13
  or
• 8:13
  cross
• 8:13
  selling
• 8:14
  or
• 8:14
  upselling
• 8:15
  or
• 8:15
  conversions,
• 8:16
  and
• 8:17
  we
• 8:17
  make
• 8:17
  debt
• 8:18
  available
• 8:18
  in
• 8:18
  a
• 8:18
  proper
• 8:19
  way,
• 8:20
  then
• 8:20
  these
• 8:20
  kind
• 8:20
  of
• 8:20
  things
• 8:21
  are
• 8:21
  worth
• 8:21
  something,
• 8:22
  because
• 8:22
  you
• 8:22
  can
• 8:22
  make
• 8:23
  a
• 8:23
  big
• 8:23
  benefit
• 8:23
  with
• 8:23
  this.
• 8:24
  And
• 8:25
  that's
• 8:25
  why
• 8:25
  retail
• 8:26
  media
• 8:26
  is
• 8:26
  an
• 8:26
  opportunity.
• 8:27
  Starts,
• 8:27
  by
• 8:27
  the
• 8:27
  way,
• 8:28
  with
• 8:29
  data.
• 8:31
  Starts
• 8:31
  with
• 8:31
  data.
• 8:32
  And
• 8:33
  if
• 8:34
  we
• 8:34
  do
• 8:34
  this
• 8:34
  in
• 8:34
  the
• 8:34
  right
• 8:34
  way,
• 8:35
  and
• 8:35
  we
• 8:35
  have
• 8:35
  still
• 8:36
  quite
• 8:36
  some
• 8:36
  work
• 8:36
  to
• 8:37
  do,
• 8:38
  we
• 8:38
  have
• 8:38
  a
• 8:38
  target
• 8:39
  out
• 8:39
  there
• 8:39
  for
• 8:40
  complementary
• 8:40
  revenues.
• 8:41
  How
• 8:41
  we
• 8:41
  call
• 8:41
  that
• 8:43
  shopping
• 8:43
  data,
• 8:44
  retro
• 8:44
  media
• 8:45
  data
• 8:45
  and
• 8:46
  loyalty
• 8:46
  data.
• 8:48
  3
• 8:49
  billion
• 8:49
  complementary
• 8:50
  revenue
• 8:50
  to
• 8:50
  reinvest
• 8:51
  in
• 8:51
  our
• 8:51
  business.
• 8:53
  But
• 8:54
  that
• 8:55
  starts
• 8:55
  with
• 8:56
  data.
• 8:56
  And
• 8:56
  so.
• 8:56
  But
• 8:57
  insights,
• 8:57
  how
• 8:57
  can
• 8:58
  we
• 8:58
  know
• 8:59
  you
• 8:59
  better?
• 9:00
  How
• 9:00
  can
• 9:00
  we
• 9:00
  say
• 9:01
  to
• 9:01
  our
• 9:01
  CPG
• 9:01
  partners,
• 9:02
  those
• 9:02
  customers
• 9:03
  make
• 9:03
  that
• 9:04
  cross
• 9:04
  sell,
• 9:04
  those
• 9:04
  partners
• 9:05
  have
• 9:05
  this
• 9:06
  type
• 9:06
  of
• 9:06
  profile.
• 9:07
  This
• 9:07
  is
• 9:07
  how
• 9:07
  we
• 9:07
  can
• 9:08
  grow
• 9:08
  the
• 9:08
  category,
• 9:08
  this
• 9:09
  is
• 9:09
  how
• 9:09
  we
• 9:09
  can
• 9:09
  grow
• 9:09
  the
• 9:09
  basket.
• 9:10
  But
• 9:10
  in
• 9:11
  the
• 9:11
  end,
• 9:11
  we
• 9:12
  would
• 9:12
  like
• 9:12
  to
• 9:12
  go
• 9:12
  further.
• 9:13
  We
• 9:13
  would
• 9:13
  like
• 9:13
  to
• 9:13
  grow
• 9:14
  you
• 9:14
  as
• 9:14
  a
• 9:14
  customer.
• 9:15
  And
• 9:16
  we
• 9:16
  see
• 9:16
  that
• 9:16
  omnichannel
• 9:17
  customers,
• 9:17
  well
• 9:18
  treated
• 9:19
  and
• 9:19
  well
• 9:19
  taken
• 9:19
  care
• 9:20
  of,
• 9:20
  can
• 9:20
  be
• 9:20
  one
• 9:20
  and
• 9:21
  a
• 9:21
  half
• 9:21
  to
• 9:21
  three
• 9:21
  times
• 9:22
  bigger
• 9:22
  than
• 9:23
  only
• 9:23
  online
• 9:24
  or
• 9:24
  only
• 9:24
  bricks
• 9:24
  and
• 9:25
  mortar.
• 9:26
  And
• 9:26
  that's,
• 9:26
  of
• 9:26
  course,
• 9:27
  in
• 9:27
  size
• 9:27
  of
• 9:28
  the
• 9:28
  price
• 9:28
  to
• 9:28
  fight
• 9:28
  for.
• 9:28
  Yeah,
• 9:29
  so
• 9:29
  I
• 9:30
  want
• 9:30
  to
• 9:30
  capture
• 9:31
  what
• 9:31
  you
• 9:31
  said,
• 9:31
  though.
• 9:31
  So
• 9:31
  the
• 9:31
  way
• 9:32
  I
• 9:32
  interpret
• 9:32
  what
• 9:32
  you
• 9:32
  said
• 9:32
  is
• 9:33
  you
• 9:33
  kind
• 9:33
  of
• 9:33
  look
• 9:33
  at
• 9:33
  retail
• 9:34
  media
• 9:34
  as
• 9:34
  a
• 9:34
  way
• 9:35
  for
• 9:35
  one
• 9:35
  plus
• 9:36
  one
• 9:36
  to
• 9:36
  equal
• 9:36
  three
• 9:37
  with
• 9:37
  all
• 9:37
  the
• 9:37
  constituents
• 9:38
  that
• 9:38
  you
• 9:38
  work
• 9:38
  with,
• 9:39
  particularly
• 9:39
  the
• 9:39
  CPGs.
• 9:40
  Like
• 9:40
  if
• 9:40
  you
• 9:40
  guys
• 9:40
  invest
• 9:41
  in
• 9:41
  it
• 9:41
  mutually,
• 9:42
  it'll
• 9:42
  just
• 9:42
  grow
• 9:43
  to
• 9:43
  the
• 9:43
  benefit.
• 9:43
  It'll
• 9:43
  help
• 9:44
  both
• 9:44
  parties
• 9:44
  grow
• 9:45
  going
• 9:46
  forward
• 9:46
  into
• 9:46
  the
• 9:46
  future.
• 9:47
  Is
• 9:47
  that
• 9:47
  the
• 9:47
  right
• 9:47
  way
• 9:47
  to
• 9:48
  sum
• 9:48
  it
• 9:48
  up
• 9:48
  or
• 9:48
  what
• 9:48
  am
• 9:48
  I
• 9:48
  missing
• 9:49
  there?
• 9:50
  101
• 9:50
  is
• 9:50
  three.
• 9:51
  And
• 9:51
  I
• 9:51
  don't
• 9:51
  know
• 9:52
  how
• 9:52
  you
• 9:52
  calculate
• 9:52
  it.
• 9:53
  Oh,
• 9:53
  that's
• 9:54
  called
• 9:54
  us
• 9:54
  math.
• 9:55
  That's
• 9:55
  how
• 9:55
  we
• 9:55
  do
• 9:56
  things.
• 9:56
  It's
• 9:56
  a
• 9:56
  little
• 9:57
  bit
• 9:57
  creative
• 9:57
  calculation
• 9:57
  here.
• 9:58
  But
• 9:58
  he
• 9:59
  went
• 9:59
  to
• 9:59
  Stanford,
• 9:59
  don't
• 10:00
  worry.
• 10:00
  No,
• 10:00
  no.
• 10:01
  It
• 10:01
  must
• 10:01
  be
• 10:02
  right
• 10:02
  then.
• 10:02
  So,
• 10:02
  highest
• 10:03
  educated
• 10:03
  person
• 10:04
  seven
• 10:05
  is
• 10:05
  pretty
• 10:05
  good
• 10:05
  school.
• 10:06
  So,
• 10:07
  no,
• 10:07
  I
• 10:07
  think
• 10:08
  what
• 10:08
  is
• 10:08
  important
• 10:09
  here
• 10:09
  for
• 10:09
  us
• 10:09
  is
• 10:10
  that
• 10:12
  we
• 10:12
  make
• 10:12
  those
• 10:12
  insights
• 10:13
  available
• 10:13
  in
• 10:14
  a
• 10:14
  way
• 10:15
  which
• 10:15
  is
• 10:16
  efficient
• 10:16
  also
• 10:17
  for
• 10:17
  our
• 10:17
  partners
• 10:17
  in
• 10:18
  advertising,
• 10:18
  the
• 10:18
  CPG
• 10:19
  guys,
• 10:21
  which
• 10:21
  is
• 10:21
  giving
• 10:21
  the
• 10:22
  proper
• 10:22
  insights,
• 10:22
  but
• 10:23
  also
• 10:23
  based
• 10:23
  on
• 10:24
  our
• 10:24
  market
• 10:24
  positions
• 10:25
  in
• 10:25
  the
• 10:25
  markets
• 10:25
  where
• 10:26
  we
• 10:26
  operate.
• 10:26
  What
• 10:26
  you
• 10:27
  uniquely
• 10:27
  offer,
• 10:28
  for
• 10:28
  the
• 10:28
  moment.
• 10:28
  Where
• 10:29
  we
• 10:29
  talk
• 10:29
  about
• 10:29
  the
• 10:29
  US
• 10:30
  with
• 10:30
  number
• 10:30
  one
• 10:30
  and
• 10:30
  two
• 10:31
  positions,
• 10:32
  close
• 10:32
  to
• 10:32
  the
• 10:32
  community,
• 10:33
  very
• 10:33
  trusted
• 10:33
  brands
• 10:34
  that
• 10:35
  also,
• 10:35
  they
• 10:35
  enjoy
• 10:35
  the
• 10:36
  conversion
• 10:37
  because
• 10:37
  in
• 10:37
  the
• 10:37
  end,
• 10:37
  they
• 10:38
  also
• 10:38
  say,
• 10:38
  okay,
• 10:39
  I
• 10:39
  invest
• 10:39
  this
• 10:39
  in
• 10:40
  media
• 10:41
  and
• 10:41
  advertising.
• 10:42
  What
• 10:42
  do
• 10:42
  I
• 10:42
  get
• 10:42
  back
• 10:43
  for
• 10:43
  this?
• 10:43
  And
• 10:44
  conversion
• 10:44
  has
• 10:45
  to
• 10:45
  do
• 10:45
  with
• 10:45
  return
• 10:46
  on
• 10:46
  the
• 10:47
  investment.
• 10:47
  So
• 10:47
  the
• 10:48
  ROIs
• 10:49
  must,
• 10:49
  in
• 10:49
  the
• 10:49
  end,
• 10:50
  be
• 10:50
  the
• 10:50
  driver
• 10:50
  for
• 10:50
  this.
• 10:51
  And
• 10:51
  we
• 10:51
  make
• 10:52
  this
• 10:52
  available.
• 10:52
  We
• 10:52
  have
• 10:52
  cockpits
• 10:53
  and
• 10:53
  these
• 10:53
  kind
• 10:53
  of
• 10:53
  things
• 10:54
  where
• 10:54
  they
• 10:54
  can
• 10:54
  see
• 10:54
  the
• 10:55
  rois
• 10:55
  and
• 10:55
  conversions.
• 10:56
  So
• 10:56
  this
• 10:57
  is
• 10:57
  what
• 10:57
  we
• 10:58
  still
• 10:58
  have
• 10:59
  some
• 10:59
  opportunity
• 10:59
  for.
• 11:00
  How
• 11:00
  does
• 11:01
  loyalty,
• 11:02
  like,
• 11:02
  you
• 11:02
  mentioned
• 11:02
  that
• 11:03
  your
• 11:03
  loyalty
• 11:03
  members,
• 11:04
  by
• 11:04
  2028,
• 11:05
  they're
• 11:05
  going
• 11:05
  to
• 11:05
  be
• 11:05
  how
• 11:06
  80%
• 11:07
  of
• 11:08
  your
• 11:08
  customers
• 11:08
  will
• 11:08
  be
• 11:08
  loyalty
• 11:09
  members
• 11:09
  by
• 11:09
  then?
• 11:10
  How
• 11:10
  does
• 11:10
  that
• 11:11
  play
• 11:11
  into
• 11:11
  your
• 11:11
  kind
• 11:12
  of
• 11:12
  measurement
• 11:13
  or
• 11:13
  roi
• 11:14
  when
• 11:14
  it
• 11:14
  comes
• 11:14
  to
• 11:14
  retail
• 11:15
  media
• 11:15
  investment,
• 11:16
  too?
• 11:16
  Because
• 11:16
  I
• 11:16
  feel
• 11:16
  like
• 11:17
  you're
• 11:17
  getting
• 11:17
  to
• 11:18
  know
• 11:18
  the
• 11:18
  person
• 11:18
  better.
• 11:19
  You're
• 11:19
  giving
• 11:19
  me
• 11:19
  better
• 11:20
  offers.
• 11:20
  You're
• 11:20
  kind
• 11:20
  of
• 11:21
  creating
• 11:21
  a
• 11:21
  flywheel.
• 11:22
  Then
• 11:23
  how
• 11:23
  do
• 11:23
  you
• 11:23
  think
• 11:24
  about
• 11:24
  investment
• 11:25
  in
• 11:25
  retail
• 11:25
  media
• 11:25
  and
• 11:26
  the
• 11:26
  increase
• 11:26
  in
• 11:27
  loyalty
• 11:27
  members
• 11:28
  as
• 11:28
  another
• 11:29
  result?
• 11:29
  Loyalty,
• 11:30
  as
• 11:30
  the
• 11:30
  word
• 11:31
  almost
• 11:31
  says,
• 11:31
  you
• 11:31
  have
• 11:32
  to
• 11:32
  earn.
• 11:32
  Yeah.
• 11:33
  And
• 11:33
  I
• 11:33
  only
• 11:34
  get
• 11:34
  your
• 11:34
  loyalty
• 11:35
  or
• 11:35
  your
• 11:36
  willingness
• 11:36
  to
• 11:37
  buy
• 11:38
  through
• 11:38
  a
• 11:38
  loyalty
• 11:39
  card
• 11:39
  so
• 11:39
  that
• 11:40
  you
• 11:40
  will
• 11:40
  get
• 11:40
  more
• 11:40
  insights
• 11:41
  if
• 11:41
  we
• 11:41
  do
• 11:41
  something
• 11:42
  for
• 11:42
  you
• 11:42
  as
• 11:42
  well.
• 11:43
  Yeah,
• 11:43
  this
• 11:43
  is
• 11:43
  a
• 11:43
  great
• 11:44
  retailer.
• 11:44
  Yeah.
• 11:45
  So
• 11:45
  that
• 11:45
  is
• 11:46
  things
• 11:46
  like.
• 11:47
  I
• 11:47
  think
• 11:47
  they're
• 11:48
  the
• 11:48
  personalized
• 11:51
  comment
• 11:51
  comes
• 11:51
  in.
• 11:52
  Yeah.
• 11:53
  If
• 11:53
  we
• 11:54
  understand
• 11:54
  you
• 11:54
  and
• 11:55
  we
• 11:55
  give
• 11:55
  you
• 11:55
  offers
• 11:55
  or
• 11:56
  prices
• 11:56
  or
• 11:56
  whatsoever,
• 11:57
  hey,
• 11:58
  this
• 11:58
  is
• 11:58
  really
• 11:58
  what
• 11:59
  I
• 11:59
  want.
• 11:59
  This
• 12:00
  is
• 12:00
  spot
• 12:00
  on.
• 12:01
  Or
• 12:01
  we
• 12:02
  make
• 12:02
  your
• 12:03
  journey,
• 12:04
  your
• 12:05
  shopping
• 12:05
  journey,
• 12:05
  more
• 12:06
  seamless.
• 12:07
  Or
• 12:07
  when
• 12:07
  you
• 12:08
  say,
• 12:08
  well,
• 12:08
  what's
• 12:08
  for
• 12:08
  dinner
• 12:09
  tonight?
• 12:09
  And
• 12:09
  then
• 12:09
  you
• 12:09
  don't
• 12:09
  notice,
• 12:10
  and
• 12:10
  we
• 12:10
  give
• 12:10
  you
• 12:10
  some
• 12:11
  ideas
• 12:12
  on
• 12:12
  the
• 12:12
  spot
• 12:12
  or
• 12:13
  based
• 12:13
  on
• 12:13
  what
• 12:13
  is
• 12:13
  in
• 12:13
  your
• 12:14
  fridge.
• 12:14
  Yeah.
• 12:14
  Or
• 12:15
  the
• 12:15
  recipes
• 12:15
  you
• 12:16
  like
• 12:16
  and
• 12:16
  these
• 12:16
  kind
• 12:16
  of
• 12:16
  things.
• 12:17
  If
• 12:17
  we
• 12:17
  have
• 12:17
  these
• 12:18
  kind
• 12:18
  of
• 12:18
  things
• 12:19
  and
• 12:19
  we
• 12:20
  do
• 12:20
  this
• 12:20
  across
• 12:20
  all
• 12:21
  the
• 12:21
  channels
• 12:22
  to
• 12:22
  go
• 12:23
  online,
• 12:24
  the
• 12:24
  big
• 12:25
  store,
• 12:26
  I
• 12:26
  think
• 12:27
  those
• 12:27
  things
• 12:27
  make
• 12:28
  us
• 12:28
  then
• 12:28
  for
• 12:28
  you,
• 12:30
  a
• 12:30
  good
• 12:30
  partner.
• 12:32
  And
• 12:32
  then
• 12:32
  you
• 12:33
  think,
• 12:33
  well,
• 12:33
  then
• 12:34
  I'm
• 12:34
  prepared
• 12:35
  to
• 12:35
  enter
• 12:36
  your
• 12:36
  loyalty
• 12:36
  scheme.
• 12:37
  I'm
• 12:37
  prepared
• 12:38
  to
• 12:38
  take
• 12:39
  my
• 12:39
  own
• 12:40
  loyalty
• 12:41
  rebates
• 12:41
  based
• 12:42
  on
• 12:42
  my
• 12:42
  own
• 12:43
  buying
• 12:43
  behaviors.
• 12:44
  And
• 12:44
  then
• 12:44
  you
• 12:45
  get
• 12:45
  customers
• 12:45
  who
• 12:46
  start
• 12:46
  to
• 12:46
  love
• 12:46
  us.
• 12:47
  Yeah.
• 12:47
  Well,
• 12:48
  yeah.
• 12:48
  They
• 12:48
  have
• 12:48
  a
• 12:48
  reason.
• 12:48
  You're
• 12:49
  saving
• 12:49
  them
• 12:49
  money.
• 12:49
  And
• 12:50
  time.
• 12:50
  And
• 12:50
  time,
• 12:51
  yeah.
• 12:52
  Okay,
• 12:52
  I
• 12:52
  have
• 12:52
  another
• 12:53
  question
• 12:53
  for
• 12:53
  you.
• 12:53
  So
• 12:54
  you've
• 12:54
  been
• 12:54
  in
• 12:54
  this
• 12:54
  role
• 12:54
  for
• 12:55
  almost
• 12:55
  eight
• 12:55
  years.
• 12:56
  You
• 12:56
  said
• 12:57
  six.
• 12:57
  Yeah.
• 12:58
  So,
• 12:58
  no,
• 12:59
  in
• 12:59
  2016,
• 13:00
  we
• 13:00
  had
• 13:01
  our
• 13:01
  merger.
• 13:01
  Yeah.
• 13:02
  And
• 13:03
  in
• 13:03
  2018,
• 13:04
  I
• 13:04
  took
• 13:04
  this
• 13:05
  role.
• 13:05
  So
• 13:05
  you're
• 13:06
  100%
• 13:06
  correct.
• 13:07
  Six
• 13:07
  years.
• 13:07
  Six
• 13:07
  years.
• 13:08
  Okay.
• 13:08
  In
• 13:08
  2013,
• 13:09
  I
• 13:09
  started
• 13:09
  as
• 13:10
  a
• 13:10
  CEO
• 13:10
  of
• 13:10
  delay,
• 13:11
  the
• 13:12
  last
• 13:12
  merge
• 13:12
  with
• 13:12
  ahold.
• 13:13
  Okay.
• 13:14
  That's
• 13:14
  how
• 13:14
  it
• 13:14
  all
• 13:15
  came.
• 13:15
  Yeah.
• 13:15
  So
• 13:16
  in
• 13:17
  this
• 13:17
  type
• 13:17
  of
• 13:17
  role,
• 13:18
  a
• 13:18
  good.
• 13:18
  1011
• 13:19
  years.
• 13:19
  Okay,
• 13:20
  thank
• 13:20
  you
• 13:20
  for
• 13:20
  that
• 13:21
  correct
• 13:21
  math.
• 13:21
  Yeah,
• 13:22
  I
• 13:23
  am
• 13:23
  wondering,
• 13:23
  I'm
• 13:23
  just
• 13:24
  Rotterdam.
• 13:24
  University,
• 13:24
  it's
• 13:25
  not
• 13:25
  as
• 13:26
  smart
• 13:27
  as
• 13:27
  crazy.
• 13:28
  No
• 13:28
  new
• 13:29
  math.
• 13:31
  Okay.
• 13:31
  I
• 13:31
  want
• 13:31
  to
• 13:32
  know
• 13:32
  what
• 13:32
  have
• 13:32
  you
• 13:33
  learned
• 13:33
  about
• 13:34
  being
• 13:34
  a
• 13:34
  retailer
• 13:35
  in
• 13:35
  those
• 13:36
  last
• 13:37
  eight
• 13:37
  years?
• 13:37
  Will
• 13:38
  say
• 13:39
  the
• 13:39
  eight
• 13:39
  to
• 13:39
  ten
• 13:40
  years
• 13:40
  that
• 13:40
  you
• 13:40
  didn't
• 13:41
  know
• 13:41
  before
• 13:41
  you
• 13:42
  started.
• 13:43
  Which
• 13:43
  I
• 13:43
  didn't
• 13:43
  know
• 13:43
  about
• 13:44
  retail
• 13:44
  or
• 13:44
  didn't
• 13:44
  know
• 13:44
  about
• 13:45
  myself.
• 13:46
  You
• 13:46
  could
• 13:46
  both.
• 13:47
  Both,
• 13:47
  yes.
• 13:48
  I
• 13:48
  think
• 13:49
  if
• 13:49
  you
• 13:49
  look
• 13:49
  at
• 13:50
  the
• 13:50
  last
• 13:50
  couple
• 13:50
  of
• 13:51
  years
• 13:51
  and
• 13:51
  we
• 13:52
  still
• 13:52
  have
• 13:52
  in
• 13:52
  mind
• 13:53
  the
• 13:53
  pandemic,
• 13:55
  unfortunately,
• 13:56
  we
• 13:56
  still
• 13:56
  have
• 13:57
  in
• 13:57
  our
• 13:57
  minds
• 13:57
  the
• 13:58
  ukrainian
• 13:58
  war.
• 14:00
  We
• 14:00
  have
• 14:00
  a
• 14:00
  crisis
• 14:01
  in
• 14:01
  Europe
• 14:01
  on
• 14:01
  commodities
• 14:02
  energy
• 14:02
  prices.
• 14:04
  We
• 14:04
  saw
• 14:04
  a
• 14:04
  lot
• 14:04
  of
• 14:05
  people
• 14:05
  during
• 14:05
  COVID
• 14:06
  going
• 14:06
  through
• 14:06
  a
• 14:06
  lot
• 14:06
  of
• 14:07
  pain
• 14:08
  and
• 14:08
  problems
• 14:08
  and
• 14:09
  things
• 14:10
  to
• 14:10
  overcome
• 14:11
  that
• 14:11
  makes
• 14:11
  you
• 14:12
  as
• 14:12
  a
• 14:12
  human
• 14:12
  being
• 14:13
  or
• 14:13
  as
• 14:13
  a
• 14:13
  leader
• 14:14
  of
• 14:14
  a
• 14:14
  company,
• 14:14
  super
• 14:15
  humble,
• 14:15
  that's
• 14:16
  one
• 14:16
  thing.
• 14:17
  And
• 14:17
  extremely
• 14:18
  appreciative
• 14:19
  for
• 14:19
  your
• 14:19
  people.
• 14:19
  What
• 14:19
  they
• 14:20
  all
• 14:20
  did
• 14:20
  in
• 14:20
  those
• 14:21
  seven
• 14:21
  half
• 14:22
  thousand
• 14:22
  stores,
• 14:23
  distribution
• 14:24
  centers
• 14:24
  and
• 14:24
  offices.
• 14:25
  So
• 14:25
  that's
• 14:25
  one
• 14:26
  thing.
• 14:26
  The
• 14:27
  other
• 14:27
  thing
• 14:27
  is
• 14:28
  what
• 14:28
  I
• 14:28
  also
• 14:29
  learned
• 14:29
  from
• 14:29
  the
• 14:30
  business
• 14:30
  in
• 14:30
  itself,
• 14:30
  that
• 14:31
  of
• 14:31
  course,
• 14:32
  you
• 14:32
  know
• 14:32
  that
• 14:32
  retail
• 14:33
  is
• 14:33
  so
• 14:33
  local,
• 14:34
  but
• 14:34
  it
• 14:34
  got
• 14:35
  even
• 14:35
  more
• 14:35
  local
• 14:35
  because
• 14:36
  people
• 14:37
  trust
• 14:38
  the
• 14:38
  element.
• 14:39
  Trust
• 14:39
  became
• 14:40
  even
• 14:40
  more
• 14:40
  important.
• 14:40
  Yeah,
• 14:41
  right.
• 14:41
  Because
• 14:42
  you
• 14:42
  go
• 14:42
  to
• 14:42
  your
• 14:42
  grocer
• 14:43
  who
• 14:43
  handles
• 14:44
  your
• 14:44
  product
• 14:44
  properly,
• 14:45
  who
• 14:45
  keeps
• 14:45
  you
• 14:46
  safe,
• 14:47
  who
• 14:47
  has
• 14:47
  well
• 14:48
  stocked
• 14:49
  shelves
• 14:50
  so,
• 14:50
  and
• 14:51
  who
• 14:51
  has
• 14:52
  a
• 14:52
  proposition
• 14:53
  which
• 14:53
  is
• 14:53
  affordable,
• 14:54
  healthy
• 14:55
  and
• 14:55
  sustainably
• 14:56
  sourced
• 14:56
  so
• 14:57
  that
• 14:57
  we
• 14:57
  all
• 14:57
  can
• 14:57
  feed
• 14:58
  our
• 14:58
  families,
• 14:59
  or
• 14:59
  if
• 14:59
  we
• 14:59
  cannot
• 15:00
  feed
• 15:00
  our
• 15:00
  families,
• 15:01
  that
• 15:01
  we
• 15:01
  can
• 15:02
  get
• 15:02
  support
• 15:02
  from
• 15:02
  them
• 15:03
  in
• 15:03
  our
• 15:03
  communities.
• 15:04
  We
• 15:04
  one
• 15:04
  of
• 15:04
  the
• 15:05
  biggest
• 15:05
  contributors
• 15:06
  worldwide
• 15:07
  with
• 15:07
  food
• 15:07
  banks.
• 15:08
  The
• 15:09
  global
• 15:09
  food
• 15:09
  bank
• 15:10
  network
• 15:10
  is
• 15:11
  a
• 15:11
  network
• 15:12
  we
• 15:12
  sponsor.
• 15:13
  And
• 15:13
  in
• 15:13
  all
• 15:13
  our
• 15:14
  brands,
• 15:14
  all
• 15:14
  the
• 15:14
  16,
• 15:15
  we
• 15:16
  are
• 15:16
  a
• 15:17
  strong
• 15:17
  contributor
• 15:17
  to
• 15:18
  the
• 15:18
  food
• 15:18
  banks
• 15:18
  with
• 15:19
  pride,
• 15:19
  by
• 15:19
  the
• 15:19
  way,
• 15:20
  and
• 15:20
  with
• 15:20
  humility.
• 15:21
  So
• 15:21
  those
• 15:22
  are
• 15:22
  the
• 15:22
  things
• 15:22
  which
• 15:23
  are
• 15:24
  for
• 15:24
  me,
• 15:25
  important.
• 15:25
  And
• 15:26
  I
• 15:26
  think,
• 15:26
  yeah,
• 15:27
  for
• 15:27
  us,
• 15:27
  a
• 15:28
  mission
• 15:28
  for
• 15:28
  our
• 15:28
  company
• 15:29
  and
• 15:29
  what
• 15:29
  drives
• 15:29
  our
• 15:30
  people.
• 15:30
  In
• 15:30
  our
• 15:30
  company,
• 15:31
  the
• 15:31
  passion
• 15:31
  of
• 15:31
  our
• 15:32
  people
• 15:32
  is
• 15:33
  how
• 15:33
  to
• 15:33
  make
• 15:33
  sure
• 15:33
  that
• 15:34
  groceries
• 15:34
  are
• 15:35
  affordable,
• 15:36
  healthy
• 15:36
  and
• 15:36
  sustainably
• 15:37
  sourced.
• 15:38
  And
• 15:38
  that
• 15:39
  is
• 15:39
  a
• 15:39
  big
• 15:39
  opportunity
• 15:40
  and
• 15:41
  it's
• 15:41
  not
• 15:41
  everywhere.
• 15:42
  An
• 15:43
  effluent
• 15:44
  neighborhood.
• 15:45
  Correct.
• 15:46
  Right.
• 15:48
  And
• 15:49
  I
• 15:49
  personally
• 15:50
  believe,
• 15:50
  but
• 15:50
  then
• 15:51
  we
• 15:51
  get
• 15:51
  a
• 15:51
  little
• 15:51
  bit
• 15:51
  philosophical.
• 15:52
  That's
• 15:53
  okay.
• 15:53
  I
• 15:53
  mean,
• 15:53
  we
• 15:53
  got
• 15:53
  time
• 15:54
  for
• 15:54
  this.
• 15:54
  We
• 15:54
  like
• 15:54
  philosophy.
• 15:55
  I
• 15:55
  personally
• 15:56
  believe
• 15:56
  that
• 15:58
  people
• 15:58
  who
• 15:58
  have
• 15:59
  access
• 15:59
  to
• 15:59
  healthy
• 16:00
  and
• 16:00
  affordable
• 16:00
  foods,
• 16:01
  plus
• 16:01
  have
• 16:02
  access
• 16:02
  to
• 16:02
  proper
• 16:02
  education,
• 16:04
  that
• 16:04
  then
• 16:04
  you
• 16:05
  at
• 16:05
  least
• 16:06
  set
• 16:06
  people
• 16:06
  in
• 16:06
  the
• 16:07
  opportunity
• 16:08
  to
• 16:08
  be
• 16:08
  successful
• 16:09
  or
• 16:09
  to
• 16:09
  be
• 16:09
  happy.
• 16:09
  And
• 16:10
  that's
• 16:11
  where
• 16:11
  I'm
• 16:12
  super
• 16:12
  fortunate
• 16:13
  to
• 16:13
  work
• 16:13
  for
• 16:13
  Aja
• 16:14
  del
• 16:14
  S
• 16:14
  and
• 16:14
  that
• 16:14
  I
• 16:15
  can
• 16:15
  hopefully
• 16:16
  bring
• 16:16
  a
• 16:16
  contribution
• 16:17
  here
• 16:17
  to
• 16:17
  promote
• 16:17
  that,
• 16:17
  to
• 16:18
  make
• 16:18
  sure
• 16:18
  that
• 16:18
  that
• 16:19
  element
• 16:19
  is
• 16:19
  at
• 16:19
  least
• 16:20
  taken
• 16:20
  care
• 16:20
  of.
• 16:21
  Well
• 16:21
  said.
• 16:21
  I
• 16:22
  love
• 16:22
  what
• 16:22
  you
• 16:22
  said
• 16:22
  about
• 16:22
  the
• 16:22
  pandemic,
• 16:23
  too,
• 16:23
  because,
• 16:23
  I
• 16:24
  mean,
• 16:24
  I
• 16:24
  know,
• 16:24
  Ann,
• 16:24
  when
• 16:24
  we.
• 16:25
  I
• 16:25
  remember
• 16:25
  when
• 16:25
  we
• 16:25
  were
• 16:26
  in
• 16:26
  the
• 16:26
  pandemic
• 16:26
  thinking
• 16:26
  that,
• 16:27
  you
• 16:27
  know,
• 16:27
  the
• 16:27
  grocery
• 16:27
  store
• 16:28
  is
• 16:29
  just
• 16:29
  that
• 16:29
  center
• 16:29
  point
• 16:30
  in
• 16:30
  people's
• 16:30
  lives,
• 16:30
  like
• 16:31
  it
• 16:31
  still
• 16:31
  existed
• 16:32
  in
• 16:32
  a
• 16:32
  way
• 16:32
  that
• 16:32
  I
• 16:32
  don't
• 16:32
  think
• 16:33
  any
• 16:33
  of
• 16:33
  us
• 16:33
  really
• 16:34
  understood
• 16:34
  or
• 16:34
  recognized
• 16:35
  at
• 16:35
  the
• 16:35
  time
• 16:35
  until
• 16:35
  it
• 16:35
  happened.
• 16:36
  So.
• 16:36
  All
• 16:36
  right,
• 16:36
  well,
• 16:37
  let's
• 16:37
  get
• 16:37
  you
• 16:37
  out
• 16:37
  of
• 16:37
  here
• 16:37
  on
• 16:37
  this
• 16:38
  last
• 16:38
  question.
• 16:39
  You've
• 16:39
  got
• 16:40
  a
• 16:40
  lot
• 16:40
  of
• 16:40
  executives
• 16:40
  that
• 16:41
  work
• 16:41
  for
• 16:41
  you.
• 16:41
  You've
• 16:41
  got
• 16:42
  a
• 16:42
  lot
• 16:42
  of
• 16:42
  experience
• 16:42
  in
• 16:42
  the
• 16:43
  grocery
• 16:43
  industry.
• 16:44
  You
• 16:44
  know,
• 16:44
  people
• 16:45
  are
• 16:45
  still
• 16:45
  trying
• 16:45
  to
• 16:45
  understand
• 16:45
  what
• 16:46
  omnichannel
• 16:47
  grocery
• 16:47
  retailing
• 16:48
  is
• 16:48
  all
• 16:48
  about.
• 16:48
  Is
• 16:49
  there
• 16:49
  one
• 16:49
  trait
• 16:50
  in
• 16:50
  an
• 16:50
  executive
• 16:51
  that
• 16:51
  you
• 16:52
  value
• 16:52
  or
• 16:53
  would
• 16:54
  encourage
• 16:54
  people
• 16:55
  to
• 16:57
  get
• 16:57
  better
• 16:57
  at
• 16:58
  day
• 16:58
  in
• 16:58
  and
• 16:58
  day
• 16:58
  out
• 16:59
  as
• 16:59
  they're
• 16:59
  doing
• 16:59
  their
• 16:59
  jobs?
• 17:03
  I
• 17:03
  don't
• 17:03
  know
• 17:03
  if
• 17:03
  there's
• 17:04
  one
• 17:04
  trade,
• 17:04
  but
• 17:05
  maybe
• 17:05
  three
• 17:05
  trades.
• 17:06
  Okay.
• 17:07
  Yes,
• 17:07
  good.
• 17:07
  Okay,
• 17:08
  good.
• 17:08
  Why
• 17:09
  have
• 17:09
  one
• 17:09
  when
• 17:09
  three?
• 17:11
  Raising
• 17:12
  the
• 17:12
  bar
• 17:12
  here.
• 17:12
  One
• 17:12
  thing
• 17:13
  for
• 17:13
  me
• 17:13
  is
• 17:13
  that
• 17:15
  leaders
• 17:16
  and
• 17:16
  colleagues
• 17:16
  I
• 17:17
  work
• 17:17
  with
• 17:19
  go
• 17:19
  that
• 17:19
  extra
• 17:20
  mile.
• 17:20
  Okay.
• 17:21
  That's
• 17:21
  an
• 17:21
  important
• 17:22
  element
• 17:22
  of,
• 17:23
  I
• 17:24
  think,
• 17:24
  of
• 17:24
  an
• 17:25
  attitude.
• 17:27
  The
• 17:27
  second
• 17:27
  thing
• 17:28
  is
• 17:28
  that
• 17:28
  people
• 17:28
  have
• 17:29
  a
• 17:29
  very
• 17:29
  good
• 17:29
  view
• 17:30
  for
• 17:30
  people.
• 17:31
  If
• 17:32
  you,
• 17:32
  in
• 17:32
  retail,
• 17:33
  if
• 17:33
  you
• 17:33
  do
• 17:33
  not
• 17:33
  love
• 17:34
  people,
• 17:34
  you
• 17:34
  will
• 17:35
  not
• 17:35
  be
• 17:35
  successful.
• 17:37
  And
• 17:37
  the
• 17:37
  third
• 17:38
  thing
• 17:38
  is,
• 17:40
  I
• 17:40
  would
• 17:40
  appreciate
• 17:40
  a
• 17:41
  lot
• 17:41
  of
• 17:41
  people
• 17:42
  where
• 17:42
  they,
• 17:43
  whatever
• 17:43
  their
• 17:43
  age
• 17:43
  is
• 17:44
  that
• 17:44
  they
• 17:44
  stay
• 17:44
  curious.
• 17:45
  Yes.
• 17:45
  That
• 17:46
  curiosity
• 17:46
  is
• 17:47
  there
• 17:47
  to
• 17:48
  think
• 17:48
  about
• 17:48
  innovation,
• 17:49
  think
• 17:49
  what
• 17:49
  can
• 17:49
  go
• 17:50
  better.
• 17:50
  And
• 17:50
  in
• 17:51
  retail,
• 17:51
  it's
• 17:51
  a
• 17:51
  little
• 17:51
  bit,
• 17:52
  sometimes
• 17:53
  a
• 17:53
  little
• 17:53
  bit
• 17:53
  tough.
• 17:54
  If
• 17:54
  your
• 17:55
  year
• 17:55
  is
• 17:55
  ended
• 17:55
  by
• 17:56
  the
• 17:56
  31
• 17:56
  December,
• 17:57
  our
• 17:58
  business
• 17:58
  year
• 17:58
  ends
• 17:58
  by
• 17:59
  that
• 17:59
  date.
• 18:00
  Then
• 18:00
  the
• 18:00
  1
• 18:00
  January,
• 18:01
  the
• 18:01
  meters
• 18:01
  on
• 18:01
  zero,
• 18:02
  you
• 18:02
  start
• 18:02
  again.
• 18:03
  So
• 18:04
  it's
• 18:04
  also
• 18:04
  sometimes.
• 18:05
  Yeah.
• 18:05
  Keeps
• 18:05
  you
• 18:05
  also
• 18:07
  bit
• 18:07
  of
• 18:07
  feet
• 18:07
  on
• 18:07
  the
• 18:08
  ground,
• 18:08
  which
• 18:09
  is
• 18:09
  nice
• 18:10
  industry
• 18:10
  to
• 18:10
  work
• 18:10
  for.
• 18:11
  Yeah,
• 18:11
  yeah,
• 18:11
  right.
• 18:11
  I
• 18:12
  love
• 18:12
  that.
• 18:12
  Love
• 18:12
  that.
• 18:12
  That's
• 18:13
  great.
• 18:13
  Thanks
• 18:13
  for
• 18:13
  the
• 18:14
  three,
• 18:14
  too.
• 18:14
  That
• 18:14
  was
• 18:14
  great.
• 18:15
  Especially
• 18:15
  the
• 18:15
  last
• 18:16
  one.
• 18:16
  I
• 18:16
  love
• 18:16
  the
• 18:16
  last
• 18:16
  one.
• 18:17
  Well,
• 18:18
  that
• 18:18
  wraps
• 18:18
  us
• 18:19
  up
• 18:19
  for
• 18:19
  today,
• 18:20
  the
• 18:20
  first
• 18:20
  day
• 18:20
  of
• 18:20
  grocery
• 18:21
  shop
• 18:21
  2024.
• 18:22
  Thank
• 18:22
  you
• 18:23
  so
• 18:23
  much
• 18:23
  to
• 18:23
  the
• 18:23
  views
• 18:23
  and
• 18:24
  group
• 18:24
  for
• 18:24
  helping
• 18:25
  us
• 18:25
  bring
• 18:25
  you
• 18:26
  all
• 18:26
  of
• 18:26
  the
• 18:26
  coverage
• 18:26
  from
• 18:27
  the
• 18:27
  show
• 18:27
  recaps
• 18:28
  from
• 18:28
  the
• 18:28
  main
• 18:29
  stage
• 18:29
  with
• 18:30
  all
• 18:30
  of
• 18:31
  the
• 18:31
  guests
• 18:31
  that
• 18:31
  we've
• 18:31
  had
• 18:31
  today.
• 18:33
  We
• 18:33
  will
• 18:33
  be.
• 18:34
  How
• 18:34
  many
• 18:34
  guests
• 18:34
  did
• 18:34
  you
• 18:34
  have?
• 18:35
  Four
• 18:35
  today.
• 18:36
  Just
• 18:36
  you,
• 18:38
  a
• 18:38
  dozen
• 18:38
  of
• 18:39
  guests.
• 18:40
  No,
• 18:40
  no,
• 18:40
  no.
• 18:41
  Save
• 18:41
  the
• 18:41
  best
• 18:41
  for
• 18:42
  last.
• 18:42
  Save
• 18:42
  the
• 18:42
  best
• 18:42
  for
• 18:42
  last.
• 18:43
  But
• 18:43
  no,
• 18:43
  we
• 18:43
  had
• 18:43
  four
• 18:43
  today.
• 18:44
  We've
• 18:44
  got
• 18:44
  five
• 18:44
  tomorrow
• 18:45
  as
• 18:45
  well.
• 18:45
  So
• 18:46
  you're
• 18:47
  the
• 18:47
  anchor
• 18:47
  leg
• 18:47
  for
• 18:48
  today,
• 18:48
  though.
• 18:48
  So
• 18:48
  you
• 18:49
  close
• 18:49
  us
• 18:49
  out
• 18:49
  for
• 18:49
  today.
• 18:49
  Yeah.
• 18:50
  So
• 18:50
  thank
• 18:50
  you.
• 18:50
  Tomorrow
• 18:51
  morning,
• 18:51
  we'll
• 18:51
  be
• 18:51
  back
• 18:51
  with
• 18:52
  David
• 18:52
  McIntosh
• 18:53
  from
• 18:53
  Instacart.
• 18:54
  And
• 18:55
  thanks
• 18:55
  again,
• 18:56
  Franz
• 18:56
  Miller
• 18:57
  from
• 18:57
  Ahold
• 18:58
  Del
• 18:58
  Hayes.
• 18:58
  And
• 18:59
  thanks
• 18:59
  to
• 18:59
  all
• 18:59
  of
• 19:00
  you
• 19:00
  for
• 19:00
  following
• 19:00
  along.
• 19:01
  We'll
• 19:01
  be
• 19:01
  back
• 19:01
  tomorrow.
• 19:01
  Until
• 19:02
  then.
• 19:02
  Yep.
• 19:02
  Be
• 19:03
  careful
• 19:03
  out
• 19:03
  there.