Optimising everything is quietly destroying your mental health — and your CX | Tom Oxley | Ep 46
Today, Tom Oxley from Bamboo Mental Health joins the podcast to discuss why creating psychologically safe workplaces enables people to deliver exceptional customer experiences, how AI is changing the way we work, and how optimisation may not be conductive to your mental health. Tom then shares with us a favourite customer experience from a family campsite that perfectly demonstrates how authentic human connection and understanding your customers creates memorable experiences that keep people coming back.
To connect with Tom, head to LinkedIn -…
The skinny
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