Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Tool time, task time and how ChatGPT will change everything in customer support - Interview with Des Traynor of Intercom
Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers' communication preferences and what that means. We then go on to talk about ChatGPT and how they believe it will change everything, particularly in the world of customer service, support and experience.
This interview follows on from my recent interview – Let your people be the humans they’ve spent all their life training to be – Interview with John Sills of The Foundation – and is number 458 in the series of…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.