Your Customers Don’t Hate AI. They Hate Getting Stuck.
🤖 Your Customers Are Turning Against Generic Chatbots. But the Good Ones Are Winning.
🎙️ Welcome to Episode 2 of the SMB AI Podcast!
In this episode of Signal vs Noise, Varun and Kree take on a question every small business using AI should be asking:
Is your chatbot actually helping your customers, or is it making them work harder?
What happens when a customer spends 11 minutes trying to reach a human? The frustration is real, but the bigger issue is trust. Customers do not necessarily hate AI. They hate AI that cannot answer their question, sends them in circles, or makes reaching a real…
The skinny
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