Kevin Recio - Proactive vs reactive problem management
What you’ll learn:
Proactive vs reactive problem management
Managing the multiple touchpoints involved in a service incident
Balancing needs vs the squeaky wheel
Meet: Kevin Recio is an Information Technology professional with 6+ years of experience across multiple companies and industries. His IT experience includes enterprise platform implementations, management of IT service operations roles, and development of SDLC processes. He is familiar with ITIL, IT Service Management, and ServiceNow.
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The skinny
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