Creating Customer Loyalty in the Mind of the Client

Top Secrets of Marketing & Sales · May 10, 2022 · 18m

Creating customer loyalty? "Oh yes. I'm all about building relationships." Until I sell you something and then I'm off doing the next thing, and I forget about you completely, until and unless you call again. Most people don't do that on purpose. They don't set out to ignore you. When somebody buys from you, you want to take care of that person. But in a lot of cases, you fulfill an order. It's like, "whew, okay, that's good. Now I'm onto the next thing." And unless you have systems in place that are designed to keep you in touch, the likelihood that somebody's going to fall through the…