Linking technology readiness and the job demands–resources framework: how generative AI shapes work in small and medium enterprises? — Marimon et al. (2026)
Purpose This study aims to examine how individual technology readiness shapes employees’ perceptions of generative artificial intelligence (GenAI) as a job resource and/or a job demand, and how these appraisals influence engagement, exhaustion and performance in small and medium enterprises (SMEs). Design/methodology/approach Survey data were collected from 465 UK SME employees who regularly use GenAI. The study integrates the technology readiness index (TRI) with the job demands–resources (JD–R) framework and tests the model using covariance-based structural equation modeling and multigroup…
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