Latest / The Dentalpreneur Podcast w/ Dr. Mark Costes
2506: From the First Call to a Lifelong Patient Relationship
On today's episode, Dr. Mark Costes joins Joshua DeVries on The Patient Experience Blueprint to discuss how dental practices can create more intentional, human-centered systems that build trust and improve case acceptance. Mark shares lessons from his unconventional path into dentistry, the failures that shaped his approach to practice ownership, and why clinical skill alone is not enough to create a thriving, patient-centered business.
They explore how trust starts with the team, why every patient touchpoint matters, and how practices can use systems without becoming cold or robotic. Mark…
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