Online retail with Plumbworld

The kbbreview Podcast · Feb 22, 2021 · 30m

Welcome to The kbbreview Podcast, your host as always is Andy Davies.

This is episode 17 of Season Two and we’ve got a very special guest today as we tackle the often uncomfortable subject of online retail.

We're talking to the CEO of one of the biggest online bathroom retailers – James Hickman of Plumbworld.

He’s a fascainting guy and he’s very candid and measured about his views on the showrooms vs online debate but he’s also got a lot of insight into how people shop online and, in particular, just how much people really do look around showrooms and then buy online.

And if you’re not a…