Latest / One on One With a Professional / TRUITY CREDIT UNION Lisa Miller Talks Financial Fraud

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TRUITY CREDIT UNION Lisa Miller Talks Financial Fraud · One on One With a Professional

• 0:01
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome. It's
• 0:03
  Speaker 1: a time now for one on one with the pro.
• 0:05
  Speaker 1: The prone today is Lisa Miller.
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  Speaker 2: She is with Truity Credit Union. How are you today,
• 0:10
  Speaker 2: young lady.
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  Speaker 3: I am doing great.
• 0:11
  Speaker 4: How are you?
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  Speaker 1: I'm ready to learn because when Lisa came in, she says,
• 0:17
  Speaker 1: we're going to be talking about financial fraud, and I'm
• 0:20
  Speaker 1: thinking of myself. Oh tis the season, and he usually
• 0:23
  Speaker 1: picked the holidays for this. Don't they the bad people?
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  Speaker 1: Oh gosh, So tell us a little bit about financial fraud.
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  Speaker 4: Criminals trying to gain access to your funds, your money, individuals, businesses.
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  Speaker 3: No one's safe.
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  Speaker 1: Wow, and it's becoming increasingly more prevalent. I guess with
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  Speaker 1: a lot of cyber tools. They got a lot in
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  Speaker 1: their toolbox to try to get at you.
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  Speaker 4: Yes, they try to stay one step ahead in all
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  Speaker 4: the technology.
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  Speaker 3: AI.
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  Speaker 4: They're using chatcha now to communicate with us, so you
• 1:01
  Speaker 4: don't have that language barrier anymore.
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  Speaker 1: So. These are people from all over the world, aren't they.
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  Speaker 1: They're not just right here in our community. These are
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  Speaker 1: international players.
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  Speaker 3: Yes.
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  Speaker 4: I've been to conferences and they've shown us the compounds
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  Speaker 4: that they have built up just all over the world,
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  Speaker 4: and it's it's scary how big it's gotten.
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  Speaker 1: Well, you got me a compound, I mean yeah, I'm
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  Speaker 1: thinking it's some guy in a basement, you know, living
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  Speaker 1: with his mom, going hey, it needs a pizza money.
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  Speaker 3: Yeah.
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  Speaker 1: And it's not that this is big. This is a big,
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  Speaker 1: long term, big time operation.
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  Speaker 2: Huh.
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  Speaker 4: It is. And the sad part is we used to think,
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  Speaker 4: you know, it was the individual that was doing the
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  Speaker 4: crime against us, but now it's it's people that are
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  Speaker 4: trafficked and thrown into these compounds that are forced to
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  Speaker 4: do all the communicating and trying to get your money,
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  Speaker 4: and they have set goals in order to stay alive.
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  Speaker 2: Oh, this is horrible on all ends of it.
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  Speaker 1: Yes, And now how can we check ourselves before we
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  Speaker 1: have our financial life all ruined and perhaps maybe somebody
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  Speaker 1: else's too.
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  Speaker 2: How do we go about checking being saved?
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  Speaker 3: Number one thing? Check your accounts.
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  Speaker 4: Daily, check you check it digitally on your phone, get
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  Speaker 4: on the computer whatever they make that might be I
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  Speaker 4: know a trudy. We have alerts where you can get
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  Speaker 4: alerts if something over a certain dollar amount hits your account,
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  Speaker 4: it'll send you a text or an email. Whatever you prefer,
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  Speaker 4: not moving communication channels with someone.
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  Speaker 3: So if you are.
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  Speaker 4: Online dating and they things progress and they want to
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  Speaker 4: start talking to you more, maybe do some face timing.
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  Speaker 4: I would say keep that within your phone number and
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  Speaker 4: not moving to what sapp or telegram. Those seem to
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  Speaker 4: be the two hot to get places where criminals go,
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  Speaker 4: kind of.
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  Speaker 2: Like the can opener. Huh. Yes, wow, my goodness.
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  Speaker 1: Now, I always thought that a payper check was probably
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  Speaker 1: pretty safe, but I'm finding out, and I found out
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  Speaker 1: the hard way because I've witnessed it with businesses. Sometimes
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  Speaker 1: that's just as risky as anything these days.
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  Speaker 4: Yes, we've actually seen probably more check fraud this year
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  Speaker 4: than previous years, which I'm surprised because checks are supposed
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  Speaker 4: to be going away, but they're not going anywhere anytime soon.
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  Speaker 4: And with the holidays. If you do plan on mailing
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  Speaker 4: someone a check as a gift, first off, advice against it.
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  Speaker 4: There's other ways you can send money.
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  Speaker 2: But send the card and pay palum.
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  Speaker 4: Yep, send the card, pay Colum, Sell, Venmo, cash up.
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  Speaker 4: I mean, all those do have fraud, but it's still
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  Speaker 4: safer them putting in. Yes, and if you're going to
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  Speaker 4: mail a check, take it into the post office and
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  Speaker 4: drop it off in there. Don't put it in the
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  Speaker 4: little blue boxes outside because those get hit all the time.
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  Speaker 2: Oh and what is this thing I'm hearing called check washing?
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  Speaker 3: Check washing?
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  Speaker 4: Yes, so criminal does steal your check out of the mail.
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  Speaker 4: They go fishing's what we call it, and find some
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  Speaker 4: checks and then they dip them in some solution and
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  Speaker 4: can change who you made it payable to, even the amount,
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  Speaker 4: and make it out to themselves or someone else in
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  Speaker 4: their fraud ring in it.
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  Speaker 2: Just like that, Just like that goes.
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  Speaker 1: You know, we talked about the love scams and how
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  Speaker 1: to watch out for that, the the what's happened the telegram,
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  Speaker 1: but it's it's never good to send personal information to
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  Speaker 1: someone you've never met in.
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  Speaker 4: Yes, and especially if they're giving a promise to pay
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  Speaker 4: you back.
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  Speaker 3: Say, oh, I you know, I'm I'm.
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  Speaker 4: Stuck overseas and my bank counts are frozen for X
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  Speaker 4: y Z. Can you please send me money so I
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  Speaker 4: can buy a plane ticket so I can come home
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  Speaker 4: and we can get married or meet, and then once
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  Speaker 4: I get home, I'll give you the money.
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  Speaker 2: Neither one of them comes home.
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  Speaker 1: You know. Online job scams, I understand this is a
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  Speaker 1: growing thing.
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  Speaker 3: It is.
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  Speaker 4: I think this is probably one of the scariest ones
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  Speaker 4: because I mean, we're people are out there looking for
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  Speaker 4: real jobs, trying to better themselves, better their finances, and
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  Speaker 4: next thing that you know, they're victim to a scam
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  Speaker 4: and they're now owing money a lot of times because
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  Speaker 4: the criminals will give them fake checks to deposit for
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  Speaker 4: payroll or to go buy equipment. They'll say, oh, great,
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  Speaker 4: you're gonna work from home. We'll give you a check
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  Speaker 4: to go buy the equipment you need to work for us,
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  Speaker 4: but we're gonna have you buy gift cards with that money,
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  Speaker 4: red flag, and then we'll send the equipment to you
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  Speaker 4: with those gift cards that you purchased.
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  Speaker 1: Oh my, that's always a big thing whenever they start
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  Speaker 1: saying gift cards. Yeah, yeah, that my goodness. We're talking
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  Speaker 1: with Lisa Millie and she is with Trudy Credit Union.
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  Speaker 1: We're talking about financial fraud today, social engineering and online safety.
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  Speaker 2: Let's kind of touch on that a little bit.
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  Speaker 3: That's a big one, it is.
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  Speaker 4: Yes, I'm sure all of y'all out there have received
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  Speaker 4: a text within the last year either opposing as your
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  Speaker 4: financial institution or someone going back to the job offering
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  Speaker 4: you a job. I get text all the time of
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  Speaker 4: oh hey, we saw your profile and we want to
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  Speaker 4: offer you a job. You're going to start with three
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  Speaker 4: thousand dollars a week and do this training. And I'm like,
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  Speaker 4: I don't have an application out for I've got a
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  Speaker 4: job and I'm I'm happy with it.
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  Speaker 3: Yeah, thank you.
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  Speaker 4: The biggest ones, though, are the ones posing as your
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  Speaker 4: financial institution asking.
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  Speaker 3: Did you authorize this charge on your card? Respond yes
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  Speaker 3: or no?
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  Speaker 4: And you respond no, and next thing you know, someone's
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  Speaker 4: calling you and go, okay, great, you know, let's let's
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  Speaker 4: get this taken care of. We just sent you a
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  Speaker 4: code to your phone to verify you.
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  Speaker 3: Can you give that to us?
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  Speaker 4: And that's that two factor authentication code that they need
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  Speaker 4: to get into your digital banking.
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  Speaker 2: Oh so really watch out.
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  Speaker 4: Yes, we will never ask for any kind of number code.
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  Speaker 2: You already know it, so we don't we I mean
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  Speaker 2: what I mean, I.
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  Speaker 1: Mean if you're calling me as a customer, yes, you
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  Speaker 1: already know what's going on. Yes, so this gamesmanship is
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  Speaker 1: not going to take place.
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  Speaker 4: No, And the the best way to combat that because
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  Speaker 4: there are legit texts that we will send you asking
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  Speaker 4: did you authorize a transaction sure or your card? The
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  Speaker 4: best thing to do is call the number on the
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  Speaker 4: your card to confirm that there is suspected fraud on
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  Speaker 4: your card, or call your financial institution and ask them, hey,
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  Speaker 4: do you see anything funky going on in my card?
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  Speaker 3: That is the safest way to do that.
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  Speaker 2: Oh amen, Been there, done that, and it works.
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  Speaker 1: So take Lisa's advice to heart on this one because
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  Speaker 1: I can vouch for this. We also have talked about
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  Speaker 1: monitoring your bank account and also making up setting up
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  Speaker 1: account alerts. That's one thing we kind of touched on it.
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  Speaker 1: It's pretty easy to do, isn't it. You can do
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  Speaker 1: that with your app.
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  Speaker 2: Correct.
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  Speaker 4: Yep, you can do that on the app, and if
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  Speaker 4: you have any difficulty, come in, call in. We're more
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  Speaker 4: than helpy to walk you through that and help you
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  Speaker 4: set it up.
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  Speaker 1: Now, when we were talking about some of these imposters,
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  Speaker 1: some of these texts, these spoof car IDs and the
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  Speaker 1: urgent claims, that can be very frightening, especially to folks
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  Speaker 1: who have never really had any incidents with anything like that,
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  Speaker 1: and you get a little paralyzed at first until you realize, hey,
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  Speaker 1: this probably isn't what it appears to be.
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  Speaker 4: Yes, And it's hard to get out of that mindset
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  Speaker 4: in the middle of.
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  Speaker 2: It, because you're spiraling.
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  Speaker 4: And they hire people with PhDs to write scripts to
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  Speaker 4: get you into that mindset of panic and rush and
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  Speaker 4: not thinking fully. They actually hire people to help them
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  Speaker 4: come up with the scenarios to get you into that.
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  Speaker 1: That is just craziness. But once again, be very very careful,
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  Speaker 1: more very very careful. Now, if I have been scammed
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  Speaker 1: or I believe I have been scammed, you said contact
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  Speaker 1: was really the first thing you need with your financial institution.
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  Speaker 2: Can we elaborate on that a little Yes.
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  Speaker 4: Call us if it's the weekend Truity Answers. You can
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  Speaker 4: send us a message on the weekend and we have
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  Speaker 4: people monitoring those. Call the number on the back of
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  Speaker 4: your card. If it has something to do with your card,
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  Speaker 4: they can help you. You can go in and change
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  Speaker 4: your digital banking passwords, so if you think someone's in there,
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  Speaker 4: go ahead and reset that because that will kick them
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  Speaker 4: out and stop them from doing anything else. And let
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  Speaker 4: us know first thing Monday, and we can get things
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  Speaker 4: rolling and stopped and just trying to help you out.
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  Speaker 1: Oh my gosh, one of the things that you brought
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  Speaker 1: up to us when we were talking just before we
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  Speaker 1: went on the year, is that aa RP has a
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  Speaker 1: fraud watch help, like, can you tell us a little
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  Speaker 1: bit about what they offer on top of yes, well
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  Speaker 1: we've already covered yes, so.
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  Speaker 4: ARP does have a fraud helpline, fraud watch. You do
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  Speaker 4: not have to remember with them, it is free to everyone.
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  Speaker 4: They want to get.
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  Speaker 3: After these criminals just as much as we.
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  Speaker 4: They have a phone service you can call and they'll
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  Speaker 4: start walking you through the next steps. They can call
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  Speaker 4: the financial institution with you on the line with them
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  Speaker 4: to kind of go over everything. They have support groups
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  Speaker 4: because a lot of times you're really invested in whatever
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  Speaker 4: scam it was that you had going and it can
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  Speaker 4: be a lot on you mentally and especially if you
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  Speaker 4: lost a lot of money. So they have support groups
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  Speaker 4: out there for other people that have unfortunately fallen victim
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  Speaker 4: to the scams as well. You can sign up to
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  Speaker 4: get i think it's twice a week messages about scams
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  Speaker 4: going on. They have webinars, They have little conferences you
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  Speaker 4: can go to. Sometimes they have a map, a fraud map,
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  Speaker 4: so you can click on certain areas and see what
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  Speaker 4: frauds being reported around those areas, and you can report
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  Speaker 4: the fraud that happens too as well to add to
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  Speaker 4: that to help protect other people, because yes, it can
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  Speaker 4: be embarrassing and hard to admit that it happened to you,
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  Speaker 4: but the more you talk about it to other people,
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  Speaker 4: the more likely you are to help someone else.
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  Speaker 2: And you're going to find out you're not alone too. Yep.
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  Speaker 4: All of us at some point are going to be
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  Speaker 4: victim to some kind of scam or informations out there. Unfortunately,
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  Speaker 4: I think I've received probably five letters this year saying
• 12:22
  Speaker 4: my information has been compromised in some data breach. So
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  Speaker 4: I'm just waiting for the day and I have credit
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  Speaker 4: monitoring make sure nothing gets open that I'm not aware of,
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  Speaker 4: or that I can get shut down quickly, constantly looking
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  Speaker 4: at my being information, all of it.
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  Speaker 1: At least, this is really good, And one thing I
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  Speaker 1: like about Truity is that there have been a lot
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  Speaker 1: of steps in the last couple of years, especially to
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  Speaker 1: make sure that electronically cyber wise safe top to bottom.
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  Speaker 1: In fact, the I think the CEO now came from
• 13:02
  Speaker 1: the cyberside, yes, and it really is keeping a sharp
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  Speaker 1: eye out on protecting the members of the credit union.
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  Speaker 1: So if you're a member of Truity Credit Union, you
• 13:13
  Speaker 1: got a little extra lawyer of protection coming your way
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  Speaker 1: here because they really know what's going on. Some final thoughts,
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  Speaker 1: can you tell Let's just just kind of summarize it
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  Speaker 1: a little bit here.
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  Speaker 4: Something I want to go back on with the the
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  Speaker 4: job scams. Best advice I have for you right now,
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  Speaker 4: if you're looking for a job and you're on indeed, glassdoor,
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  Speaker 4: whatever it may be, and you find one that sounds
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  Speaker 4: good is go to that company's actual website and look
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  Speaker 4: for their career page there and look for that job hosting.
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  Speaker 4: Because if it's a real job, it'll be out there.
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  Speaker 3: On that page. And if you don't see it, I
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  Speaker 3: probably wouldn't go through with it.
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  Speaker 2: Skip it. Yeah, some bot got in there. Yeah, trust
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  Speaker 2: your instincts.
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  Speaker 1: And I think everybody has that what they call these days,
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  Speaker 1: that Spidey sense.
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  Speaker 2: Yes, this doesn't look yes.
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  Speaker 4: And a lot of times it's when you're saying it
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  Speaker 4: out loud to someone or thinking back through after that
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  Speaker 4: initial contact and as we talk to members and they're like,
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  Speaker 4: we ask them, so, what's going on? And they start
• 14:15
  Speaker 4: telling us and they go oh that that doesn't seem
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  Speaker 4: right or like that doesn't make sense. Now that you know,
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  Speaker 4: I've kind of stepped back from it a little bit.
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  Speaker 1: So just.
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  Speaker 4: The moment, yeah, breathe, take a moment. And my one
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  Speaker 4: of my final thoughts, never put money in a crypto ATM.
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  Speaker 3: Don't do it. One, don't do it.
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  Speaker 2: I've never heard of one. Now you're telling me that
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  Speaker 2: they actually have these things.
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  Speaker 4: Yes, there's several. There's several in town. There's no need
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  Speaker 4: to go to the crypto ATMs. You can do everything
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  Speaker 4: crypto online. And if someone's instructing you to go put
• 14:56
  Speaker 4: your money in a crypto ATM, you are unfortunately being
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  Speaker 4: a victim of a scam.
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  Speaker 2: Okay, that's a new one. Well, I tell you what,
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  Speaker 2: thank you.
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  Speaker 1: I always learned something when you guys come in, Yes,
• 15:07
  Speaker 1: and it's always been very very positive. At least, I
• 15:10
  Speaker 1: want to thank you very much, very timely advice as
• 15:12
  Speaker 1: we head into the holidays.
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  Speaker 2: And really for any day.
• 15:15
  Speaker 1: Three sixty five tell us where we can find true
• 15:18
  Speaker 1: to Credit Union here in town.
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  Speaker 4: We are located downtown off Johnstone or on seventy five South.
• 15:25
  Speaker 4: And then we also have a new ITM in Dewey.
• 15:29
  Speaker 4: Oh yeah, you can do just about anything at that.
• 15:32
  Speaker 3: ITM so all right, Hey, thank you for being here
• 15:35
  Speaker 3: with us.
• 15:36
  Speaker 1: Thank you all right, what a blessing, folks. We've got
• 15:38
  Speaker 1: news coming up in just a moment.
• 15:43
  Speaker 2: Thanks for listening to one on one with a professional,
• 15:45
  Speaker 2: A paid presentation at fourteen hundred K one