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How Industrial Service Leaders Are Closing the Knowledge Gap Before It's Too Late with Mike Hughes of Peak International Group
The skilled labor crisis in industrial equipment service is not a future problem; it is eroding operational performance now, as retiring engineers take decades of institutional knowledge with them and incoming technicians cannot fill the gap at speed. In this episode, Mike Hughes, Group Service Director at Peak International Group, outlines how service organizations can close the expertise gap through smarter knowledge capture, targeted AI deployment, and a frontline-first approach to modernization. The conversation covers remote diagnostics, first-time fix performance, the realities of…
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