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How AI and Vendor Defaults Are Redefining MSP Liability: Brad Gross on Contract Risk
The episode identifies risk allocation and governance gaps in managed service provider (MSP) contracts as the prevailing structural challenge driven by the rapid deployment of AI solutions and evolving vendor models. This shift is characterized by increased pressure from both upstream vendors—including Microsoft, Anthropic, and OpenAI—and end clients, who demand swift adoption of AI-enabled productivity features without corresponding updates to underlying agreements or clarity on responsibility. These market developments have introduced new liability exposures for MSPs, as legacy contract…
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